8 Hospitality & Tourism jobs in Oman

Senior Reservations Agent - Six Senses Zighy Bay

IHG

Posted 5 days ago

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Job Description

As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
**Duties and Responsibilities**
As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
- Run daily reports for Reservation department, operational departments, Sales & Marketing.
- Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
- Assist in all allocation of rooms.
- Check and handle for special requests and hard blocking rooms as needed.
- Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.
- Track future room availabilities based on reservations.
- Monitor and update internet reservation system in coordinate with respected hosts.
- Assist in determine room rates based on the selling tactics of the resort.
- Assist in the management of the guest history and profile system.
- Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
**Qualifications**
To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 years' experience in a similar setting. Hospitality diploma/degree?from a recognized hospitality school is preferred.
- Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings. - Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
- I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
The above is intended to provide an overview of the role and responsibilities for a Senior Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand's vision: to reawaken people's senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures, and meaningful experiences.
It's a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Multi Property Assistant Revenue Manager

Muscat, Muscat Marriott

Posted 10 days ago

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Job Description

**Additional Information**
**Job Number** 25110167
**Job Category** Revenue Management
**Location** W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system. Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties. Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations. Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team. Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks. Assist with training of new associates as necessary on revenue management tools. Assist in the implementation of hotel sales strategies in the reservation and inventory systems.
Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High School diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Director of Food & Beverage - Six Senses Zighy Bay

IHG

Posted 25 days ago

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Job Description

As Director of Food & Beverage, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.
**Duties and Responsibilities**
As Director of Food & Beverage, I will assume full responsibility for the efficient operation of the Food & Beverage department to provide exceptional product and service within brand operating standards.
The duties and responsibilities will include:
Continually focus on the rejuvenation of the culinary experience.
Establish purchasing practices that meet the requirements of the Six Senses nutrition and sustainability platforms.
Constantly assess Menus and Wine Lists to remain relevant and in line with Eat With Six Senses and sustainability practices.
Instil a cost-focused philosophy through training and education.
Establish and deliver pre-established financial returns related to revenue generation, profitability and ROIC.
Develop, implement, and maintain local food and beverage marketing programs for the hotel;
Monitor local competitors and industry trends.
Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
**Qualifications**
To execute the position of Director of Food & Beverage, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
Possess a Bachelor's degree in Hotel Management, culinary arts, or related field plus 4 or more years related experience, including management experience, or an equivalent combination of education and experience. Diploma in Catering or Business and more than five years' experience in a similar role, preferred.
Have an excellent command of written and spoken English
Able to live in a remote location for extended periods of time and travel on single status.
The above is intended to provide an overview of the role and responsibilities for a Director of Food & Beverage at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand's vision: to reawaken people's senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures, and meaningful experiences.
It's a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Food & Beverage Host - Six Senses Zighy Bay

IHG

Posted 27 days ago

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Job Description

As F&B Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
**Duties and Responsibilities**
As F&B Host, I will?assume full responsibility for the?efficient?operation in the following:
- Ensure that all guests are greeted courteously and attentively.
- Escort guests to the table and assist in seating and present the menu.
- Answer outlet telephone courteously and efficiently as specified in departments standards.
- Take order from any food & beverage outlet menus.
- Inspect condition and cleanliness of menus and wine list.
- Work with an empathetic attitude.
- Ensure the prompt and efficient service required by standards.
- Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
- Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
- Have good knowledge of all F&B outlets opening hours.
- Knowledge on menu prices and suggesting upselling when necessary.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
**Qualifications**
To execute the position of F&B Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1-3 years restaurant experience in a full-service outlet or similar setting. Hospitality diploma/degree?from a recognized hospitality school is preferred.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
The above is intended to provide an overview of the role and responsibilities for a F&B Host at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand's vision: to reawaken people's senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures, and meaningful experiences.
It's a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Spa Manager - Six Senses Zighy Bay

IHG

Posted 27 days ago

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Job Description

As Spa Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
**Duties and Responsibilities**
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company's vision, quality/standards and develop concepts consistent with brand identity.
My scope of work includes:
+ Keeping abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
+ Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
+ Responsible of reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
+ Responsible of the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
+ Regularly meet with Director of Wellness to plan next steps in spa operations and liaise with involved departments.
+ Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package's plans, wellness plans and special promotions.
+ Oversee the management of guest history and profiles.
+ Conduct site inspection and ensure all details in place ready for daily operations.
+ Responsible that the Visiting Experts calendar is in place and develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests' requirements.
**Qualifications**
To execute the position of Spa Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.
+ I possess a minimum of a bachelor's degree in Hospitality, Wellness or Business Management and more than two year's experience in a similar hotel operational role.
+ Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
+ I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
_The above is intended to provide an overview of the role and responsibilities for a Spa Manager at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position._
_Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment._
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand's vision: to reawaken people's senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures, and meaningful experiences.
It's a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Colleagues Accommodation Manager- Six Senses Zighy Bay

IHG

Posted 27 days ago

Job Viewed

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Job Description

As Colleagues Accommodation Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.
**Duties and Responsibilities**
In this role, I will assume full responsibility for the efficient operation of the Six Senses Host Heart of House areas to provide exceptional products and services within brand operating standards.
+ I will support the Director of HR and focus on the rejuvenation of the host accommodation, facilities and public areas under my responsibility.
+ Our amenities and facilities will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
+ I will work in partnership with all relevant departments to ensure host's needs are determined /met and oversee the overall smooth operation of the HOH team.
+ I will have a thorough knowledge of all facilities and services offered by the resort for it's hosts including type of rooms available as well as their location and layout.I will administer all housekeeping and laundry facilities and ensure a secure environment for all our hosts.
+ I will continually focus on the rejuvenation of the HOH experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
+ Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the HOH areas. I will perform any additional duties given to me by the Director of Human Resources and/or General Manager.
**Qualifications**
To execute the position of Colleagues Accommodation Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
+ Possess a High School Diploma or equivalent and more than five years' experience in a similar hotel operational role, preferred.
+ I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time on single status.
The above is intended to provide an overview of the role and responsibilities for a Colleagues Accommodation Manager at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand's vision: to reawaken people's senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures, and meaningful experiences.
It's a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Director of Spa & Wellness

IHG

Posted 28 days ago

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Job Description

**About Us:**
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest's curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we're curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we're excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe!
**Your Day-to-Day**
As the **Director of Spa & Wellness** , you will provide visionary leadership to the spa and recreation team, delivering a world-class guest experience while supporting sustainable business practices and nurturing a culture rooted in True Hospitality.
**People**
+ Lead, inspire, and develop a team of spa and recreation professionals to deliver exceptional service aligned with IHG® standards.
+ Implement team engagement strategies including performance reviews, coaching, and continuous professional development.
+ Partner with HR on staffing, recruitment, and any necessary employee relations actions.
**Financial**
+ Collaborate across departments to build relationships that enhance the overall guest experience while promoting responsible and profitable operations.
+ Work with Sales and Marketing to design and promote wellness programs that drive revenue and elevate brand reputation.
+ Contribute to the preparation of the annual budget, manage departmental expenses, and track key financial metrics to ensure goals are met.
**Guest Experience**
+ Foster a culture of excellence, ensuring spa and recreational offerings meet the evolving needs of guests.
+ Oversee the quality, cleanliness, and safety of all spa and recreational areas, maintaining high brand standards.
+ Resolve guest concerns and requests with empathy and efficiency to ensure satisfaction and loyalty.
**Responsible Business**
+ Champion environmentally sustainable and socially responsible initiatives, including waste reduction, energy efficiency, and community involvement.
+ Ensure compliance with local regulations, industry standards, and all health and safety requirements.
**What We Need From You**
+ Bachelor's degree in **Recreation Management** , **Hospitality** , **Business Administration** , or a related field.
+ Proven leadership experience in a spa, recreation, or hospitality management role.
+ Strong financial acumen with experience managing budgets and analyzing financial reports.
+ Exceptional team leadership, interpersonal, and organizational skills.
+ Deep understanding of responsible business practices and community engagement.
+ Excellent communication and problem-solving abilities.
**How You Will Deliver**
At IHG®, we care deeply about people. That's why everything we do is grounded in our promise of **True Hospitality** , which you will deliver through:
+ **True Attitude** - Being genuinely caring, making a positive impact, and forming real connections with guests and colleagues.
+ **True Confidence** - Using your knowledge and skills to provide reliable, high-quality service that earns guest trust.
+ **True Listening** - Focusing on verbal and non-verbal cues to understand guest needs and deliver tailored service.
+ **True Responsiveness** - Anticipating and responding to guest needs promptly and thoughtfully.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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Reservation Manager

Muscat, Muscat Marriott

Posted 28 days ago

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Job Description

**Additional Information**
**Job Number** 25099415
**Job Category** Reservations
**Location** W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; no work experience required.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.
**Providing Exceptional Customer Service**
- Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.
**Managing and Conducting Human Resource Activities**
- Monitors reservations sales agents while on phone calls.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Creates monthly labor scheduling for team.
**Additional Responsibilities**
- Utilizes applicable intranet for resources and information.
- Creates contracts as required.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
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