36 Retail jobs in Oman

Overview

The Swedish Food Market & Bistro Assistant plays a crucial role in assisting the Food & Beverages Manager in executing the IKEA Food Service Concept across various food service areas including the Restaurant, Bistro, Swedish Food Market, and co-worker restaurant. The role is essential for maintaining high standards in daily kitchen and production operations, being pivotal in enhancing the IKEA store's reputation as the leading home furnishing provider in the local market.

By upholding our values of respect, excellence, collaboration and integrity; IKEA Group continues to enrich the lives and aspirations of our customers each and every day.

• The Swedish Food Market & Bistro Assistant plays a crucial role in assisting the Food & Beverages Manager in executing the IKEA Food Service Concept across various food service areas including the Restaurant, Bistro, Swedish Food Market, and co-worker restaurant. The role is essential for maintaining high standards in daily kitchen and production operations, being pivotal in enhancing the IKEA store's reputation as the leading home furnishing provider in the local market.

• Ensure our guests are always in focus and strive to make them smile by meeting and serving them with empathy and care, and with an attitude based on the IKEA values.
• Lead by example as a good ambassador for the IKEA store in all interactions with guests, encouraging repeat visits.
• Maintain a customer-focused perspective by engaging in daily dialogue with guests to gather feedback and act on their input.
• Empower and encourage the team to take immediate action to enhance customer satisfaction and seek continuous improvement.
• Guarantee an exceptional shopping experience for guests throughout the day.

• Contribute to the store business plan and IKEA Food action plans by supporting the manager in implementing them.
• Ensure an irresistible food offer by maintaining attractive presentation and clear communication of the food range.
• Educate customers and colleagues about product content, origins, and benefits, sharing this knowledge actively.
• Monitor availability and visibility of top-selling products to maximize sales impact.
• Support in-store marketing activities and offer relevant insights into range changes and local market trends.

• Work towards achieving visitor attraction, sales growth, profitability, guest and co-worker satisfaction, and operational excellence as measured through KPIs.
• Monitor and control food costs, operational expenses, productivity, sales mix, and recipe costs.
• Organize the business area efficiently, focusing on financial performance such as gross profit, cost management, and productivity.
• Implement and follow up on Standard Operating Procedures (SOPs) and guidelines.

• Cultivate understanding among co-workers of the IKEA Concept and guidelines and their impact on roles.
• Support and coach colleagues, fostering growth and development to meet customer needs.
• Promote a strong IKEA culture valuing diversity, making IKEA Food a great place to work.
• Actively participate in the team and cooperate with other store areas.
• Communicate effectively with colleagues to ensure role effectiveness.

• Perform tasks that require prolonged standing.
• Ensure adherence to Food Safety and Hygiene practices.
• Attend to customer needs and manage requests with a positive attitude.
• Ensure products are in perfect condition and accurately priced.
• Maintain cleanliness and hygiene standards at all times.
• Leverage experience in fast food/cafeteria operations including cashiering and manual chores.

• Customer-focused outlook with strong interpersonal skills.
• Proven leadership abilities and capability to nurture and motivate co-workers.
• Ability to work effectively in a high-pressure, fast-paced environment with strong multitasking skills.
• Proficiency in using computer systems to support operational needs.

• High School/Trade School Graduate, preferably in hotel, business, or culinary fields.
• Minimum of 2-3 years supervisory experience in the food service industry, ideally in high-volume settings.
• Strong culinary and food service interest and knowledge with a focus on customer service.
• Capable of working in a high-volume, fast-paced, and dynamic retail environment. Analytical skills required along with multitasking capabilities.
• Proficiency in English with excellent communication and interpersonal skills.
• Proven leadership skills with the ability to motivate and develop teams and foster an inclusive environment.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

JOB TITLE

Retail Asset Officer | Majid Al Futtaim Properties | Asset Management Oman

The position is mainly responsible to undertake the safety and security of mall customers, merchants, visitors and the staff.

• Secure and clear a 30-meter area, close entrances, and prevent video recording.
• Direct people to exits, ensure elevators/escalators/travellators are not used, and assist elderly or disabled individuals.
• Evacuate shops, toilets, parking areas, and ensure fire exits are open and machinery is turned off.
• Guide firefighters/emergency personnel to the incident location and request control room help for trapped individuals.
• Maintain fast, accurate communication with control room and management; issue evacuation calls only after confirmation.
• Ensure all staff/customers gather at assembly points, forbid re-entry until management approval.
• Conduct daily checkpoints inside the mall, parking, and surrounding areas.
• Submit daily reports to the control room, uphold world-class mall standards, and protect the mall’s reputation.

• Minimum of 2 years in a relevant role.
• Bachelor's degree or a college diploma.
• Strong proficiency in spoken and written Arabic and English.
• Flexibility to work on a shift basis.

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Overview Of The Role

To assist the Food & Beverages Manager in the execution of the IKEA Food Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations of the kitchen and production area is supervised and directed at the highest standard way to strengthen the IKEA store’s position as the best home furnishing store in the local market.

CUSTOMERS

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and be a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return repeatedly.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Ensure our guests have a great shopping experience always throughout the day.

COMMERCIAL

• Have an overview of the store business plan and IKEA Food action plans, and contribute to my area’s action plan by supporting my manager in implementing it with the team.
• Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
• Be passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.
• Know my top-selling products and three Aces and one King, and ensure they are available and clearly communicated and displayed at all times.
• Work with my manager to actively contribute and support relevant marketing and in-store activities.
• Support my manager in implementing range changes in a simple and cost-conscious way.
• During unexpectedly quiet times, initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
• Ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
• Use my local market awareness to give my manager input regarding range and pricing.

STEERING THE BUSINESS

• Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
• Monitor and control the food costs, operational costs, productivity, sales mix and recipe cost.
• Responsible for the efficient organisation of the business area in relation to financial performance i.e. gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
• Ensure the implementation and follow-up of the SOP rules and guidelines.

PEOPLE

• Work with my manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
• Lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Take an active role in my team and co-operate when needed with colleagues in other parts of the store.
• Keep my colleagues informed so that they can perform their roles effectively. I pass on my knowledge to colleagues and encourage them to do the same.

OPERATIONS

• To perform tasks that require prolonged standing duration
• Ensure compliance to Food Safety and Hygiene practices
• Attend to customers’ needs and requests in a pleasant manner
• Ensuring products are in perfect condition and correctly priced at all times
• Upkeep cleanliness and hygiene standards at all times
• Fast food/Café with cashiering experience and able to perform manual chores

• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must have proven leadership abilities and lead by example
• Must have multitasking capabilities
• Customer Focus, Individual Accountability, Continuous Improvement, Personal Leadership, Teamwork

• Must have a minimum of 2-3 years food service experience, preferably in a high-volume business
• Must have an interest and knowledge of culinary or food service industry
• Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Responsible for welcoming customers and completing sales transactions by processing invoices and receiving payments (cash or electronic). Ensures accuracy in financial transactions, assists customers by answering their inquiries and recommending suitable products.

• Three-month training period
• Passion for specialty coffee.
• Willingness to learn.

• Welcome each guest with warmth, guiding them through our unique menu and offering personalized recommendations.
• Master the Menu: Become an expert on our specialty coffee beans, sweets, and products, sharing your knowledge with enthusiasm.
• Elevate the Experience: Ensure every detail of service reflects our luxury atmosphere, from presenting drinks and dishes to maintaining a pristine environment.
• Seamless Service: Coordinate smoothly with the kitchen and barista team, ensuring timely and flawless delivery of orders.
• Team Synergy: Collaborate with colleagues, contributing to a positive, creative, and supportive work environment.
• Upsell with Ease: Suggest additional items like coffee bags or sweets, enhancing the customer’s experience and boosting sales.
• Connect with the Community: Engage with customers about our brand’s story and mission, fostering a deeper connection to our coffee culture.
• Adapt and Innovate: Be flexible and open to new ideas, helping to create and maintain a fresh and dynamic customer experience.
• Feedback and Improvement: Listen to customer feedback, and share insights to help us continuously improve our offerings and service.
• Personalize the Experience: Remember regular customers’ preferences, surprising them with tailored recommendations that make them feel special.
• Visual Storytelling: Help set up and maintain beautiful displays that highlight our coffee beans, sweets, and merchandise, adding to the shop’s creative ambiance.
• Event Support: Assist in hosting and organizing in-store events like tastings or workshops, creating engaging and memorable experiences for our guests.
• Storyteller of the Brand: Share the unique stories behind our coffee beans and products, deepening customers’ connection to our brand’s mission and values.
• Efficiency with Elegance: Handle multiple tables with grace, ensuring every guest feels attended to without feeling rushed.
• Encourage loyalty program or online offerings, keeping customers connected to our brand beyond the shop.
• Problem Solver with a Smile: Quickly and creatively resolve any customer concerns, turning potential issues into opportunities for delight.
• Stay curious and eager to learn more about our products, brewing techniques, and the latest trends in coffee, bringing that knowledge to your interactions.
• Ambassador of Creativity: Embody the shop’s creative spirit in every interaction, from how you present items to the conversations you have with customers.
• Professional Appearance: Always wear the clean, ironed company uniform, reflecting pride in your role. Maintain impeccable personal and work hygiene throughout your shift. Keep the shop, equipment, and dishes spotless, ensuring a pristine environment.
• Provide Seamless Service: Serve customers inside and outside, creating memorable experiences.
• Curate Ambiance: Arrange products, equipment, and furniture to reflect our shop’s elegance and creativity.
• Helping the barista prepare coffee: Turn on the lights and electricity, fill and heat the kettles, make sure the coffee service is ready, and help the barista prepare coffee.

• Customer Service: Warm, attentive, and personable with guests.
• Product Knowledge: Deep understanding of our coffee beans, menu, and offerings.
• Communication: Clear, engaging, and able to build rapport with customers.
• Multitasking: Efficiently manage multiple tables and tasks simultaneously.
• Teamwork: Collaborative and supportive within the team.
• Attention to Detail: Precise in order taking and service, maintaining luxury standards.
• Sales Ability: Skilled in suggesting and upselling products like coffee beans and sweets.
• Problem-Solving: Quick to address and resolve any customer concerns.
• Adaptability: Flexible in a fast-paced, creative environment.
• Passion for Coffee: Enthusiastic about coffee culture and eager to share that passion.
• Presentation Skills: Ensuring that the service and ambiance reflect the luxury and creativity of the brand.

Job Description - Retail Manager I (RET )

Retail Manager I (Job Number: RET )

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Retail Manager is responsible for overseeing and supporting the management of all aspects of store operations and performance. He/she supervises the operations department in collaboration with relevant stakeholders. Additionally, he/she drives sales and enhances customer experience through the performance and development of the sales team.

RESPONSIBILITIES

• Ensure that customer service standards are met through the implementation of action plans and the ongoing development and training of store managers and teams in inventory management processes and operational procedures.
• Provide guidance and support to store managers to ensure effective and efficient flow of work.
• Contribute to the development and execution of the overall retail department strategy, plans and departmental budgets.
• Analyze relevant KPIs, propose action plans, and implement corrective measures.
• Review historical sales figures, market trends, and demographics, and collaborate closely with the Senior Retail Manager to establish achievable and realistic targets.
• Ensure that sales targets and action plans are effectively communicated to the sales team, and that the team is adequately prepared and motivated to achieve their assigned targets.
• Collaborate across functions with colleagues and mall management to ensure the fulfillment of store and business requirements while aligning and executing strategies successfully.
• Review sales and stock reports by store and collaborate with the brand managers to propose action plans aimed at maximizing stock potential and ensuring the right stock assortments and stock health.
• Develop a strategy to drive sales by monitoring market seasonality, buying trends, and maintaining up-to-date knowledge of the retail industry, including competitor performance, retail partners' performance, and consumer trends and behaviors.
• Conduct store operations audits to ensure operational compliance in all stores. Ensure that stock control/shrinkage targets are maintained in line with company guidelines.
• Ensure adherence to compliance requirements in all operational activities.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

EDUCATION

Bachelor’s degree in Business Administration, or a related field.

MBA is a plus.

EXPERIENCE

General Experience

Seven to nine years of experience in a similar role.

Experience in Retail is a plus.

Managerial Experience

Four years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Drives Engagement

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.

Courage

Steps up to address difficult issues, saying what needs to be said. For example, readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up-selling and cross selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Self-Management:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

We are hiring a Store Manager to oversee our upcoming branch in Muscat, Oman .

Responsibilities include:

1. Managing daily operations
2. Supervising staff
3. Ensuring exceptional customer service
4. Optimizing sales performance
5. Maintaining inventory
6. Upholding brand standards

The ideal candidate has:

1. Managerial experience in retail or hospitality
2. Strong leadership skills
3. A passion for delivering outstanding guest experiences

• Responsible for the sales data analysis of KA channels
• Through data analysis, identify the business issues of the KA channel in various countries and communicate with distributor and sales to find solutions.
• Responsible for coordinating the access of various products to KA channels in different countries and following up on sales performance.

• More than three years of working experience in the mobile phone or consumer electronics industry, with experience in Qatar or Oman preferred.
• Have experience in sales management of KA channels and familiar with the business model of KA channels.
• Proficient in using Excel software for data analysis.

Minimum experience required: over 2 years.

Salary: Negotiable based on skills and experience

Location: Muscat, OM

Essential Qualifications: Degree

Required Skills: Marketing

Start date: Immediately

Sales and Marketing Executive for OMAN with ready visa and free accommodation. Starting salary at 200 OMR (negotiable).

• College graduate with at least 3 years of experience in Sales & Marketing (preferably in Beauty & Skin care products and services).
• Have a good working knowledge of Social Media and creating advertisements.
• Aggressive on market updates and researches.
• Ambitious and willing to learn in a proper way.
• Hardworking.
• With strong personality to handle pressures and decision making.
• Presentable and smart.