7 Customer Service & Helpdesk jobs in Oman

1. Role Objective

JOB CONTENT

To support the commercial department by playing a proactive role in its smooth operation by performing a range of routine and non-routine tasks; generating reports; general administration and office management tasks; managing invoices and payments; supporting a diverse group of stakeholders with special focus on after sales client support; and playing the supportive link between the commercial, finance, and operations department.

2. Duties and Responsibilities

Operational:

1. Act as a key point of contact and perform after sales client support.
2. Coordinate between marketing and operations department as and when required to provide high level of customer service.
3. Maintain smooth running and efficient office operations in the commercial department.
4. Collect and keep track of operating costs from operations department.
5. Compile and translate feedback from marketing and operations department in order to accurately prepare invoices.
6. Manage invoices and payments; raising invoices to customers; following up on payments; and maintaining accurate financial records.
7. Prepare monthly reports relevant to the cargo traffic through the port.
8. Provide administrative support to the department by scheduling meetings, scheduling conference calls, preparing the necessary documents for meetings, and recording the minutes of meeting (MoM).
9. Perform the management of general enquirers.

1. Liaising with other internal departments and networks as required by the Senior Commercial Manager.
2. Complete any reasonable tasks assigned from time to time by the Senior Commercial Manager.
3. TOS: Mastering IFS and TOS linking Operation and Finance linking with Commercial.

People Development:

1. Embrace and drive continuous Human Capital improvements through business driven initiatives or as directed by Port of Duqm Human Resources Department.
2. Complete the necessary tasks as requested by Management/Directors on people development areas.

MINIMUM EDUCATION & QUALIFICATIONS

Education:

• Bachelor degree in Marketing, commercial, management or maritime related studies, or as per the Minimum Qualifications and Experiences matrix in PODC.

Experience:

• 0-2 years of relevant experience, or as per the Minimum Qualifications and Experiences matrix in PODC.

The ministry of labour Requirements to apply for the Program:

• The applicant must be register as a job seeker, or at least three months must have passed since their resignation if they were previously employed.
• The candidate must not have previously benefited from any government or privet initiative.
• Their work experience must not exceed three years.
• The applicant must not be older than 35 years old.

• Clearly understands the concept of guest services center being the one point of contact for guests.
• Ensures adherence to:

• Proper and prompt handling of calls
• Message handling
• Compliance with request as per SOP
• Usage of standard phraseology
• Taking Invilla dining orders
• Handling seaplane and domestic bookings
• Ensures adherence to duty roster and is punctual.
• Ensures that work areas, PABX are properly maintained and cleaned.
• Is updated of VIP/RSVP etc. and repeat guest list.
• Performs duties of guest services when necessary.
• Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
• Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
• Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
• Ensures immediate transmission of invoices to the cashiers / front desk.
• Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
• Ensure to have all the F & B, Spa, activities menu and other information’s for quick referral to guest enquires.
• Ensures that all guest requests are channelled correctly and followed upon effectively.
• Conducts courtesy calls for all in-house guests.
• Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
• Completes all other shift duties as outlined on shift checklist.
• Assists in all the other areas of Front office as and when necessary.
• Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
• Handle Food and Beverage order efficiently and ensure to upsell.
• Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
• Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
• Develops and maintains a close and harmonious working relationship with all hotel departments.
• Participates in training programs for the Front Office Department as scheduled.
• Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi – task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
• Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
• Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
  
  
Qualifications


• College diploma in hotel management or related field.
• Previous experience as an Guest Service Centre Supervisor in Front Office.
• Excellent oral communication skills.
• Experience with Front Office systems.
• Fluent in English, both written and spoken.

Requirements:

• Bi-Lingual Fluent in English and Arabic
• 5+ Years as an EMS Instructor with a current AHA instructor certification.
• Able and Willing to travel for up to two (2) weeks at a time (primarily Muscat, Oman – all travel expenses pre-paid – contact us to find out more)
• Primary Content: EMT Initial Course – 4 Week Hybrid – Skills and Content
• Initial Frequency – every 10-12 weeks starting in March or May 2023 | Courses are ongoing – apply any time
• You will also be eligible to train in the Northeast USA (CT, RI, MA, VT, ME) and for our Virtual Classes
• Bonus: Being a current EMS-I and/or Paramedic

This is an hourly part-time position. Top Pay! This may lead to a Full-Time position.

MissionCIT, LLC is an Equal Opportunity Employer

MissionCIT provides EMS education, Fire Service Training, Entry & Promotional Testing, and Professional Services for public safety and healthcare.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing

Join to apply for the Graduate Customer Success Manager role at Canonical

Join to apply for the Graduate Customer Success Manager role at Canonical

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team
  
  

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
  
  

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  
  

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Customer Success Manager jobs in Muscat, Masqaţ, Oman .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Graduate Customer Success Manager role at Canonical

Join to apply for the Graduate Customer Success Manager role at Canonical

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team
  
  

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
  
  

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  
  

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Customer Success Manager jobs in Muscat, Masqaţ, Oman .

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.