9 Legal jobs in Oman
Legal Advisor
Posted 4 days ago
Job Viewed
Job Description
Posted Date: 21-Mar-2024
Location: Oman, Muscat
10+ Years experience (Male/Female)
Legal Advisor will handle the legal areas of the Organization.
Key Responsibilities:
- Legal Consultation:
• Provide legal advice and support to the real estate team on various matters including property transactions, leasing agreements, zoning laws, and land use regulations.
• Conduct legal research to stay updated on relevant laws, regulations, and industry standards affecting real estate operations.
• Analyze complex legal issues and provide strategic recommendations to mitigate risks and achieve business objectives. - Contract Drafting and Review:
• Draft, review, and negotiate contracts, agreements, and legal documents related to real estate transactions, including purchase agreements, lease agreements, and deeds.
• Ensure that contracts comply with legal requirements, company policies, and industry standards.
• Identify and address any legal risks or potential liabilities in contracts and agreements. - Due Diligence:
• Conduct due diligence investigations on properties, including title searches, property surveys, environmental assessments, and zoning verification.
• Assess the legal implications of property titles, easements, encumbrances, and other relevant factors.
• Provide recommendations based on due diligence findings to mitigate legal risks and ensure compliance with regulations. - Regulatory Compliance:
• Monitor regulatory changes and updates related to real estate laws, zoning ordinances, building codes, and environmental regulations.
• Develop compliance strategies and policies to ensure that real estate activities comply with legal requirements and industry standards.
• Train real estate staff on compliance procedures and best practices. - Dispute Resolution:
• Assist in the resolution of legal disputes and litigation related to real estate matters, including landlord-tenant disputes, property damage claims, and contract breaches.
• Collaborate with external legal counsel as needed to represent the company's interests in legal proceedings.
• Negotiate settlements and alternative dispute resolution mechanisms to resolve conflicts efficiently and cost-effectively. - Risk Management:
• Identify and assess legal risks associated with real estate transactions and operations.
• Develop risk mitigation strategies and implement controls to minimize exposure to legal liabilities.
• Advise senior management on legal matters affecting business decisions and strategic initiatives.
Accommodation, Gratuity
#J-18808-LjbffrLegal Counsel & Board Secretary
Posted 13 days ago
Job Viewed
Job Description
About the job
Join the House of AMOUAGE
Are you ready to shape the future of our people in the iconic House of AMOUAGE? We are seeking a skilled Legal Counsel to join our team and play a key role in supporting our continued growth and success. Your expertise will help shape and safeguard the legal foundation of our organization.
Your Mission
Reporting to Board of Directors the Legal Counsel provides expert legal advice and guidance on a wide range of corporate, commercial, and regulatory matters. This role ensures legal compliance, mitigates risks, and supports business objectives through proactive legal strategy, contract management and leading external experts/consultants.
Your Impact
Legal Counsel, Compliance & Risk Oversight
- Provide comprehensive legal counsel on all corporate matters affecting the company
- Ensure compliance with Oman Commercial Companies Law and regulations across all business activities
- Advise on legal risks and liabilities with various business deals
- Oversee the company’s enterprise risk management framework as it relates to legal and regulatory exposure
- Monitor legal and regulatory developments and advise management on potential impact, legal risks, compliance issues and changes relevant for the company
- Collaborate across functions and develop internal policies to minimize legal exposure (anti-bribery, AML, conflict of interest, etc.)
Legal Support on Contracts & Agreements
- Legal leadership support on drafting and/or reviewing agreements/contracts with suppliers, customers, business partners and within the group companies
- Oversee employment contracts and provide legal support to HR-related legal matters.
- Ensure all contractual arrangements comply with applicable laws and internal policies
Board Secretarial Duties (SAOC)
- Serve as Company Secretary to the Board of Directors, ensuring compliance with statutory governance requirements for closed joint stock companies
- Advise Board members on fiduciary duties, governance frameworks, and regulatory obligations under Omani law.
- Organise and attend board meetings, ensuring timely preparation and circulation of agendas, meeting papers, draft minutes and resolutions
- Ensure compliance with legal corporate governance requirements as per Omani laws
- Maintain corporate records and statutory filings
- Coordinate board communications and documentation
Litigation and Representation
- Advise on appointment of external legal representatives of the company in Omani courts and on legal proceedings
- Monitor, liaise and collaborate with external legal counsel and manage litigation, disputes or legal claims globally and on employee related legal issues
- Oversee responses to regulatory investigations, compliance breaches or enforcement actions.
- Advise on developing strategies to resolve legal disputes efficiently to protect the company’s reputation and interests.
- Coordinate forensic audits for suspected breaches of FSA’s Securities regulations.
Strategic Legal Support
- Advise on legal aspects and collaborate with senior management on strategic business initiatives including mergers, acquisitions, joint ventures, assets sales and corporate restructuring
- Provide legal input on international expansion, market entry strategies and foreign partnerships.
- Support due diligence, transactional structuring, and regulatory compliance and any other legal professional support as needed by the organisation.
Strong knowledge of :
- Omani Commercial Companies Law and related regulations (e.g., Financial Services Authority (FSA) rules, Securities Law, Labour Law, Dispute Resolution).
Corporate Governance & Board Secretarial Skills
- In-depth understanding of corporate governance frameworks for closed joint-stock companies (SAOC) in Oman.
- Board Management: Organizing board meetings, preparing agendas, drafting resolutions, maintaining minutes; advising directors on fiduciary duties, governance best practices, and regulatory compliance.
- Statutory Compliance: Ensuring proper filings with the Ministry of Commerce, Industry & Investment Promotion (MOCIIP), CMA, and other regulators.
- Corporate Records Management: Maintaining registers (shareholders, directors, etc.) and ensuring compliance with record-keeping laws.
Your Journey With Us
The AMOUAGE Advantage
Join a House that has been creating luxury fragrance experiences since 1983. At AMOUAGE, you'll be part of a legacy that combines artisanal craftsmanship with modern innovation, bringing extraordinary olfactory experiences to clients worldwide. The House of AMOUAGE, has been on an aggressive growth trajectory within the fast-growing ultra luxury perfumes segment, unlocking tremendous personal and career development opportunities for our team members across multiple locations including Muscat, Dubai, New York, Seoul and Kuala Lumpur. We foresee the incumbent of this role to grow in this opportunity together with AMOUAGE.
Your Expertise
- Bachelor’s degree in Law (LLB or equivalent); Master of Laws (LLM) is a plus.
- Licensed to practice law in Omani jurisdiction
- 5 - 7 years of experience in a corporate legal environment (SAOG/SAOC) or law firm.
- Strong knowledge of corporate, commercial, and regulatory law.
- Multi-lingual skills preferred with minimum English & Arabic proficiency (written & verbal)
- Excellent drafting, negotiation, and communication skills
- High ethical standards and attention to detail.
Legal & Governance Specialist
Posted 18 days ago
Job Viewed
Job Description
Key Deliverables to and through the Head of Department :
Legal Affairs:
- With the support of the Head of Department:
- Contract Management: Draft, review, and negotiate a wide range of contracts and agreements to ensure compliance with legal and regulatory requirements.
- Legal Compliance: Monitor and ensure the company's adherence to relevant laws and regulations, including corporate governance and industry-specific standards.
- Risk Management: Identify and mitigate legal risks associated with the company's operations, providing strategic advice to senior management.
- Dispute Resolution: Handle and oversee litigation, arbitration, and other dispute resolution processes, working with external counsel as necessary.
- Legal Research and Advisory: Conduct legal research and provide timely, accurate legal advice to various departments within the organization on a broad range of issues.
- Monitor changes in relevant legislation and the regulatory environment.
Board/Shareholders Meetings Support Corporate Affairs:
- Assisting with board meetings, including preparing agendas, minutes, and relevant documentation.
- Facilitating communication between board members and senior executives.
- Supporting board evaluations and director induction processes.
- Assisting with general meetings of shareholders, preparation, documentation, minutes.
- Responsible with concerned departments for timely disclosure, required preparation and finalization of disclosure materials, financials, etc.
Governance:
Policy Development and Implementation:
- Developing and implementing governance policies, procedures, and guidelines.
- Ensuring compliance with legal and regulatory requirements.
- Advising internal stakeholders and senior management on best practices related to governance.
- Identifying and assessing risks related to governance processes.
- Implementing risk mitigation strategies in that aspect.
- Collaborating with risk management teams to enhance overall organizational resilience.
Stakeholder Engagement:
- Engaging with internal and external stakeholders to promote transparency and accountability.
- Building relationships with shareholders, regulators, and other relevant parties.
- Communicating governance-related matters effectively.
Disclosure, Compliance and Regulatory Filings:
- Draft resolutions and lodge required forms and annual returns with regulatory bodies.
- Ensure policies are up-to-date and approved by the relevant committees.
Liaison with External Parties:
- Communicate with external regulators and advisers, such as lawyers and auditors.
Investor Relations:
- Assist in preparation for all steps/actions/documentation in managing communication between the company and its investors, ensuring transparency and fostering strong relationships with the financial community.
Ethics and Integrity:
- Upholding ethical standards and promoting a culture of integrity.
- Investigating any potential breaches of governance principles.
- Providing guidance on ethical matters.
Job Profile:
Qualifications :
- Degree in Law or Commercial Law.
- Working knowledge of Omani Law.
- Working knowledge of regulations governing commercial companies' law and public joint stock in Oman.
- Working knowledge of Code of Corporate Governance.
- Working knowledge of disclosures requirements and XBRL.
- Working knowledge of Muscat Stock Exchange and Investor Relations regulations Certification in governance Bilingual (Arabic/English) proficiency.
Skills/Knowledge :
- Integrity, loyalty, and discrete personality.
- Teamwork and service orientation.
- Strong communication skills both verbal and written, with the ability to effectively develop comprehensive written and presentation material.
- Strong analytical and evaluation ability.
- Good negotiation skills with government bodies.
- Good interpretation of financial statements
Experience :
- 3-5 years of experience in a legal capacity.
- Work experience in the Oman and Middle East is preferred.
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Legal & Governance Specialist Jobs also searched #J-18808-LjbffrTax & Legal Services - Tax - Corporate Tax - Senior Manager - Muscat
Posted 18 days ago
Job Viewed
Job Description
Line of Service
Tax
Industry/Sector
Not Applicable
Specialism
General Tax Consulting
Management Level
Senior Manager
Job Description & Summary
A career within Corporate Tax services will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You’ll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You’ll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals.
Our team helps our clients improve their tax function to control risk and facilitate better decision making. You’ll focus on helping businesses with tax strategy, ensuring tax compliance, increasing post tax profits, and providing application support to achieve the best corporate tax practices.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Responsibilities
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
- Deal effectively with ambiguous and unstructured problems and situations.
- Initiate open and candid coaching conversations at all levels.
- Move easily between big picture thinking and managing relevant detail.
- Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.
- Contribute technical knowledge in area of specialism.
- Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
- Navigate the complexities of cross-border and/or diverse teams and engagements.
- Initiate and lead open conversations with teams, clients and stakeholders to build trust.
- Uphold the firm's code of ethics and business conduct.
Education
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Accepting Feedback, Active Listening, Analytical Thinking, Base Erosion and Profit Shifting (BEPS), Business Tax, Business Tax Returns, Coaching and Feedback, Communication, Conducting Research, Consulting, Controlled Foreign Companies (Taxes), Corporate Tax Planning, Creativity, Document Management, Domestic Restructuring (Taxes), Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Financial Advising, Financial Planning, Financial Risk Management, Inclusion, Income Tax Provisions {+ 48 more}
Desired Languages
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date
#J-18808-LjbffrBanking / Debt Capital Markets Lawyer
Posted 18 days ago
Job Viewed
Job Description
Client of Garfield Robbins International
This major UK and international law firm have an excellent new opportunity for a further Associate to join their thriving Banking & Finance practice in Oman focus primarily on major Debt Capital Markets matters. The firm is one of the market leaders in Islamic finance and has been consistently ranked in the top tier in this area by numerous legal directories for almost a decade in the Middle East. The firm has also acted on numerous domestic and international (Reg S) bond and Sukuk issuances including several debut issues in the Middle East. The team are especially seeking someone with debt capital markets experience (with any general banking a bonus), to work on a variety of matters with a primary focus on capital markets transactions representing a range of banks, financial institutions, alternative lenders, issuers and corporates. The wider team in Muscat also advises on general and transactional finance work and there may be opportunities to experience this as well. Applicants will need to be interested in undertaking a broad workload (of both conventional and Sharia-compliant DCM matters) and should have high-level relevant experience, ideally gained within a major law firm in the Gulf, the UK or Australasia. Regional experience and Arabic language skills, while beneficial, are not essential.
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Banking / Debt Capital Markets Lawyer Jobs also searchedClient of Garfield Robbins International
#J-18808-LjbffrContract Management Specialist
Posted 18 days ago
Job Viewed
Job Description
The contract specialist supports the organization and project team in managing all contractual and related commercial aspects throughout the project lifecycle, including contracts with customers, subcontractors, and vendors.
Key Responsibilities:
- Manage the contract lifecycle during project execution and warranty phases, including reviewing and drafting amendments and contractual documents.
- Provide comments on contractual clauses and requirements.
- Support change management processes, including drafting and reviewing change orders, claims, and penalties.
- Ensure contractual obligations are met, track notifications, milestones, and payments.
- Manage documentation requests and submissions, adhering to time limits.
- Monitor contractual milestones and payments.
- Advise on project execution deviations from contractual requirements.
- Organize documentation from the sales team and ensure bid documentation control.
- Coordinate with internal departments for document collection and approval.
- Track documentation status and communicate delays.
- Handle customer queries and prepare required indices and submissions.
Qualifications:
- Degree in business administration.
- Knowledge of cable or energy industry.
- Proven experience with EPC contracts.
- Willingness to travel frequently.
Skills and Knowledge:
- Proficiency in English.
- Critical thinking, problem-solving, planning, and organization skills.
- Decisiveness, proactiveness, business acumen, teamwork, and communication skills.
- Conflict management, negotiation, adaptability, and stress tolerance.
Experience:
- Extensive experience as a contract specialist.
- Successful track record in managing multidisciplinary projects with various contractual frameworks.
Business Understanding:
- Strong understanding of overall business operations is essential.
We are committed to diversity, equity, and inclusion, and all employment decisions are made without regard to protected characteristics. We strive to provide reasonable accommodations for individuals with disabilities or health conditions.
#J-18808-LjbffrLegal Advisor
Posted 18 days ago
Job Viewed
Job Description
Legal AdvisorScope
The Legal Counsel is responsible for the effective and efficient management of the Legal department, provision of legal advisory services and ensuring effective management of legal and contractual risks.
Liaison with external legal counsel on drafting of Project Contracts that include ECPM Contracts, EPC Contracts, Raw material Contracts, Operation & Maintenance Contracts, Financing documentation etc.
Project Contract Negotiation and Review
Project Contract management
Regulatory compliance
Policy development and Litigation management
Academic qualifications and Experience requirement
LLB undergraduate degree;
A Masters degree will be an added advantage;
At least eight years legal experience ideally in a leading Organisation, with a proven track record in Project Contract negotiation and drafting; Project contracting agreements, Legal inputs on Project operations and Contract management.
Proven experience in drafting of other legal documents and agreements, litigation management including related drafting, legal opinions and advice on interpretation of statutes and contracts.
Experience in Project related Financing documentation with lenders, transaction structuring, advising business on legal risk and adoption of legal strategy.
Proven track record of providing accurate and effective legal counsel; and
Proven track record of adding value to an Organisation through the development of comprehensive contract documents that mitigate risk and penalties.
Key Responsibilities
1. Project Contract negotiation
o Review all Project contracts or any other documentation where the Company has committed itself and assess legal implications that need to be brought to the executive managements attention.
o Prepare, review and modify contractual instruments related to Project to assist and support various business activities.
o Negotiate, review and draft documentation for business transactions and prepare and advise on the necessary checklist to be adopted to ensure information is submitted on time.
2. Legal risk
o Review and provide legal advice on tender documents.
o Review ongoing cases and advice management accordingly.
o Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.
o Provide legal protection and risk management advice to management especially on contract management.
o Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to staff.
3. Policy development
o Review and advise management on legal implications of internal policies and procedures.
o Review and draft contracts, agreements and internal policies and ensure that they are in compliance withall statutory or legal requirements.
4. Litigation management
o Review progress of outstanding litigation and liaise with and manage external lawyers.
5. Regulatory compliance
o Formulate compliance check-lists to be used for the purpose of ensuring that all information required isprovided accordingly.
o Continuously monitor compliance with statutory obligations and advise management accordingly.
o Prepare monthly and quarterly reports for the department for executive management meetings.
Knowledge and Skills required
1. The candidate must have proficient knowledge in the following areas:
Strong leadership and managerial skills
Knowledge of Bespoke and FIDIC standards
Knowledge of market standard practices under EPCM and EPC contracts.
Excellent relationship management and communication skills necessary for interaction with the Government authorities, the Judicial system and negotiating parties
Demonstrate knowledge of, and experience with, laws dealing with government and/or commercial contract administration, particularly contract negotiation, preparation and administration
Ability to provide independent advice (orally and in writing) to senior level management on highly technical matters
Demonstrate success in managing and conducting a variety of litigation matters
Good planning and organization skills; and
Proven ability to delicately solve sensitive matters.
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Manager Regulatory
Posted 18 days ago
Job Viewed
Job Description
2 weeks ago Be among the first 25 applicants
Vodafone is Oman’s latest Network Operator. The presence of Vodafone in Oman will contribute to the development of all sectors, including the economic and educational sectors, and in line with Oman Vision 2040.
Our purpose is to ‘Connect for a Better Future’ which underpins everything we do. Our solutions will positively impact society as we connect everyone in Oman for a better future. We offer market-leading customer experiences and innovative digital services.
We are looking for energetic self-starters to work in this 100% Omani owned, positive collaborative start-up environment, where key talents will create Oman’s happiest workplace. We seek individuals with an entrepreneurial mindset who thrive on challenges and change, and who wish to positively impact the lives of our customers and the people of Oman.
This role involves supporting the business by contributing to its strategic understanding and positioning on regulatory and wholesale affairs. The candidate will lead discussions, submissions, and interactions with operators, wholesale suppliers, and the Telecommunications Regulatory Authority (TRA) on various matters.
Key accountabilities and decision ownership:
- Develop and implement strategies to ensure regulatory compliance.
- Ensure necessary documentation is completed and submitted.
- Build constructive relationships and lead the business on competition, policy, and wholesale matters with the TRA.
- Contribute to Vodafone’s corporate strategy to ensure regulatory affairs are considered and reflected appropriately.
- Assist in preparing responses to TRA consultation papers on various issues.
- Ensure full compliance with licenses, regulations, and laws.
- Develop an anti-competitive strategy against dominant operators.
- Provide weekly updates on regulatory matters to management.
- Raise internal awareness on TRA regulations adherence.
- Propose plans to reduce financial burdens resulting from TRA fees.
- Serve as the SPOC with TRA on competition, economic, and non-technical matters.
Core competencies, knowledge, and experience:
- Relevant experience in the telecom industry.
- 10+ years of substantial experience in regulation and engagement with regulatory authorities.
- Experience in stakeholder management at senior levels, including presenting and managing complex relationships.
- Start-up experience in establishing a new company/operator is highly desirable.
- Advanced knowledge of the national and international telecom industry.
Key Performance Indicators:
- Regulatory compliance strategy in place.
- Positive engagement with TRA and other stakeholders, including participation in consultations.
- Monitoring market dynamics that may impact Vodafone’s market position.
- Enhancing Vodafone’s competitive position and influencing TRA decisions favorably.
Must-have technical/professional qualifications:
- University degree.
- Background in Business Economics or Law.
- Mid-Senior level
- Full-time
- Other
- Telecommunications
Legal Advisor
Posted 2 days ago
Job Viewed
Job Description
Legal AdvisorScope
The Legal Counsel is responsible for the effective and efficient management of the Legal department, provision of legal advisory services and ensuring effective management of legal and contractual risks.
Liaison with external legal counsel on drafting of Project Contracts that include ECPM Contracts, EPC Contracts, Raw material Contracts, Operation & Maintenance Contracts, Financing documentation etc.
Project Contract Negotiation and Review
Project Contract management
Regulatory compliance
Policy development and Litigation management
Academic qualifications and Experience requirement
LLB undergraduate degree;
A Masters degree will be an added advantage;
At least eight years legal experience ideally in a leading Organisation, with a proven track record in Project Contract negotiation and drafting; Project contracting agreements, Legal inputs on Project operations and Contract management.
Proven experience in drafting of other legal documents and agreements, litigation management including related drafting, legal opinions and advice on interpretation of statutes and contracts.
Experience in Project related Financing documentation with lenders, transaction structuring, advising business on legal risk and adoption of legal strategy.
Proven track record of providing accurate and effective legal counsel; and
Proven track record of adding value to an Organisation through the development of comprehensive contract documents that mitigate risk and penalties.
Key Responsibilities
1. Project Contract negotiation
o Review all Project contracts or any other documentation where the Company has committed itself and assess legal implications that need to be brought to the executive managements attention.
o Prepare, review and modify contractual instruments related to Project to assist and support various business activities.
o Negotiate, review and draft documentation for business transactions and prepare and advise on the necessary checklist to be adopted to ensure information is submitted on time.
2. Legal risk
o Review and provide legal advice on tender documents.
o Review ongoing cases and advice management accordingly.
o Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.
o Provide legal protection and risk management advice to management especially on contract management.
o Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to staff.
3. Policy development
o Review and advise management on legal implications of internal policies and procedures.
o Review and draft contracts, agreements and internal policies and ensure that they are in compliance withall statutory or legal requirements.
4. Litigation management
o Review progress of outstanding litigation and liaise with and manage external lawyers.
5. Regulatory compliance
o Formulate compliance check-lists to be used for the purpose of ensuring that all information required isprovided accordingly.
o Continuously monitor compliance with statutory obligations and advise management accordingly.
o Prepare monthly and quarterly reports for the department for executive management meetings.
Knowledge and Skills required
1. The candidate must have proficient knowledge in the following areas:
Strong leadership and managerial skills
Knowledge of Bespoke and FIDIC standards
Knowledge of market standard practices under EPCM and EPC contracts.
Excellent relationship management and communication skills necessary for interaction with the Government authorities, the Judicial system and negotiating parties
Demonstrate knowledge of, and experience with, laws dealing with government and/or commercial contract administration, particularly contract negotiation, preparation and administration
Ability to provide independent advice (orally and in writing) to senior level management on highly technical matters
Demonstrate success in managing and conducting a variety of litigation matters
Good planning and organization skills; and
Proven ability to delicately solve sensitive matters.