7 Customer Service & Helpdesk jobs in Oman

We are seeking a versatile and highly motivated Customer Engineering Leader with experience in LiDAR technology for our Lidar and Photonic Products. This individual will be an experienced and dynamic leader with 10+ years of experience and a proven ability to build and inspire high-performing teams. The ideal candidate will possess excellent communication, leadership, and problem-solving skills.

Lead and guide the integration and optimization of LiDAR systems within various applications

Communicate effectively with customers, ensuring seamless adoption and troubleshooting of LiDAR solutions.

Oversee the deployment of LiDAR technology within broader systems, collaborating with hardware and software teams.

Address technical challenges, drive continuous improvement, and contribute to product development.

Lead and mentor a team of engineers, fostering a culture of technical excellence and customer success.

Collaborate with cross-functional teams to ensure comprehensive support and align on goals.

10+ years of experience in applications engineering, systems engineering, or customer-facing product roles

Bachelor’s or Master’s degree in Electrical Engineering, Systems Engineering, Computer Engineering, or a related field.

Hands-on experience with LiDAR technology and sensors.

Experience working with LiDAR, sensors, or embedded systems.

Strong demonstration of successfully building and leading a team, especially in a startup or remote office environment.

Excellent interpersonal and communication skills with the ability to interface confidently with customers.

Proficiency with programming languages & lab tools (e.g., C, C++, Python, MATLAB).

Strong problem-solving abilities and willingness to be hands-on in technical engagements.

Experience supporting global teams and customers.

Be sure to include the position applying for, your resume, experience, education, and interest in your email.

Overview

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers.
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification.
• Collect feedback from customers and format them for review by the product team.

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical .

Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.

Location: This role will be based remotely.

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!

• Experience with Salesforce, Jira and CRMs is a big plus!

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and draw collaborative roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs specialize in segments such as:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs support unassigned customers through campaign management and requests, including store customers.

Location: Remote in the EMEA region.

• Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio, identify growth or renewal risks.
• Lead weekly customer and business reviews, resolve blockers with cross-functional teams.
• Advocate for customers internally, influence product roadmaps and documentation.
• Support customers via reactive ticket requests.
• Create campaigns targeting multiple customers through digital activities.

The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• Native French and excellent English skills.
• Minimum 5 years in IT, with experience in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Strong presentation skills for complex software.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments.
• Knowledge of agile methodologies.

Additional skills: Experience with Salesforce, Jira, and CRMs.

We offer competitive compensation, annual reviews, and benefits such as:

• Remote work with biannual team sprints.
• USD 2,000 annual learning budget.
• Performance bonuses, recognition rewards, and holiday leave.
• Maternity/paternity leave, Employee Assistance, travel opportunities, and travel upgrades.

Canonical is a leading open-source tech company, publisher of Ubuntu, and a pioneer in AI, IoT, and cloud platforms. We are a remote-first organization since 2004, committed to excellence and diversity. We are an equal opportunity employer, fostering an inclusive workplace.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.

Requirements:

• Bi-Lingual Fluent in English and Arabic
• 5+ Years as an EMS Instructor with a current AHA instructor certification.
• Able and Willing to travel for up to two (2) weeks at a time (primarily Muscat, Oman – all travel expenses pre-paid – contact us to find out more)
• Primary Content: EMT Initial Course – 4 Week Hybrid – Skills and Content
• Initial Frequency – every 10-12 weeks starting in March or May 2023 | Courses are ongoing – apply any time
• You will also be eligible to train in the Northeast USA (CT, RI, MA, VT, ME) and for our Virtual Classes
• Bonus: Being a current EMS-I and/or Paramedic

This is an hourly part-time position. Top Pay! This may lead to a Full-Time position.

MissionCIT, LLC is an Equal Opportunity Employer

MissionCIT provides EMS education, Fire Service Training, Entry & Promotional Testing, and Professional Services for public safety and healthcare.