11 Store Associate jobs in Oman
Customer Service Representative
Posted today
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GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance , freight forwarding and sea export operations , we are looking for a proactive and detail-oriented Customer Service Representative to join our team.
Your Role Will Involve
- Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
- Handling customer communication related to transportation and export status
- Liaising with internal teams, customs officials, port authorities and shipping lines
- Maintaining up-to-date client profiles and ensuring timely cargo movements
- Preparing and sending regular updates and reports to clients
What we’re looking for:
- 3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
- Strong knowledge of Oman customs regulations, export documentation, and trade compliance
- Good command of English (spoken and written); Arabic will be considered an advantage
- Proficient in MS Office, with excellent organisational and data entry skills
- Customer-focused with a collaborative and ethical work approach
- Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.
Customer Service Representative
Posted 4 days ago
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Customer Service RepresentativeDate: Jul 25, 2025
Location: Muscat, OM
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
Key Accountabilities• Manage the full order-to-cash process across the Middle East for the Deco business, ensuring accuracy and efficiency.
• Process customer orders in ERP systems (Microsoft Navision, One Key etc.), including creating delivery requests, managing documentation, and raising any delivery or invoicing issues as needed.
• Collaborate cross-functionally with Sales, Supply, Demand Planning, and Logistics teams to ensure seamless order fulfilment and timely issue resolution.
• Manage exports and related documentation by working closely with relevant internal teams.
• Monitor and report on stock shortages, OTIF (On Time In Full), and support proactive allocation of stock to meet customer requirements effectively.
• Handle customer account management, pricing, rebates, and other commercial terms
• Act as the first point of contact for customers regarding orders, complaints, and general inquiries, delivering professional and solution-oriented service.
• Maintain accurate and organized documentation related to customer service activities, including order records, communications, and archived files.
• Support alignment and coordination between Customer Service and the Field Sales team to ensure consistency and quality in customer interactions.
• Provide product and customer knowledge to assist in offering alternative solutions or recommendations when needed.
• Continuously seek and propose process improvements for greater efficiency and customer satisfaction.
• Ensure full compliance with company policies, including health, safety, and environmental standards.
• Minimum of a Bachelor degree is required; additional university qualifications will be considered an asset.
• At least 3 years customer service experience.
• Strong spoken and written English skills are required.
• Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
• MS Office (Excel / Word / PowerPoint).
• Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
• Knowledge of ERP (SAP & Navision) systems and Order to cash processes in a Business-to-Business environment,
• Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
• As per the Omani Government's mandate on nationalization, this position requires to be filled by a Omani National.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
#J-18808-LjbffrCustomer Service Executive
Posted 19 days ago
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Job Description
Required 5 Female Philippine Nationals for the position of Customer Service Executive.
Responsibilities:- Greet all customers.
- Reach the given target on a daily basis.
- Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
- Promote and maintain positive relations with all loyal clients and new customers.
- Report to branch as per given schedule.
- Work in a timely manner.
- Comply with all department and company policies and procedures.
- Contribute to the fulfillment of department and company objectives and goals.
- Perform as a team member in allocating and coordinating the workflow.
- Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
- Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
- Maintain awareness of all promotions and advertisements.
- Keep the checkout counter clean and orderly.
- Answer customer questions and provide information on procedures or policies.
- Maintain good relationships with all customers.
- Train and mentor new employees.
- Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
- Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
- Report to the Assistant Branch Manager.
- Ensure zero tardiness and absences.
- Ensure cleanliness of the counter.
Make sure to give 100% commitment in all sales promotions.
#J-18808-LjbffrCustomer Service Representative
Posted 19 days ago
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Job Description
Your Role: You'll be the first point of contact for our customers, helping them with inquiries and solving problems. This is a great chance for a fresh graduate to start a career in customer service within the real estate industry.
What You'll Do:
- Answer customer questions by phone, email, and chat.
- Support customers in their inquiries after the sale.
- Keep customer records updated in our system (CRM).
- Help resolve customer issues and get help from other teams when needed.
- Work with sales and maintenance to ensure smooth service.
- Help improve how we serve our customers.
Desired Candidate Profile
- Experience: 1 year up to 2 years experience and Fresh graduates are welcome to apply.
- Skills:
- Good communication (Arabic & English).
- Positive attitude and customer-focused.
- Problem-solving and organized.
- Comfortable with computers and CRM software.
- Eager to learn, proactive, and professional.
Company Industry
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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#J-18808-LjbffrSales Associate
Posted 10 days ago
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Position Objective:
The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
Job Description
Position Objective:
The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
Key Responsibility:
Customer Service:
- Greet customers and assist them in selecting products that meet their needs.
- Convert window shoppers into buyers through proactive engagement.
- Promote the company's loyalty program to encourage repeat sales.
- Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
- Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
- Educate customers on product features, benefits, materials, and care instructions.
- Always present a well-groomed and professional appearance.
- Be flexible and available to work extended hours during peak sales periods.
- Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
- Ensure products are displayed in an attractive manner according to store layout standards.
- Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
- Record and maintain accurate inventory records for incoming and outgoing stock.
- Upsell and cross-sell products to increase sales opportunities.
- Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
- Efficiently operate the Point of Sale (POS) system for billing and transactions.
- Balance the cash till at the start and end of shifts.
- Accurately process payments through cash, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, and change to customers correctly.
- Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
- Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
The ideal Sales Associate in a retail company should have any degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Retail
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#J-18808-LjbffrSales Associate
Posted 17 days ago
Job Viewed
Job Description
The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.
Key responsibility:Customer service:
- Greet customers and assist them in selecting products that meet their needs.
- Convert window shoppers into buyers through proactive engagement.
- Promote the company's loyalty program to encourage repeat sales.
- Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank).
- Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
- Educate customers on product features, benefits, materials, and care instructions.
Grooming / attitude / knowledge:
- Always present a well-groomed and professional appearance.
- Be flexible and available to work extended hours during peak sales periods.
- Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
Merchandising:
- Ensure products are displayed in an attractive manner according to store layout standards.
- Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
- Record and maintain accurate inventory records for incoming and outgoing stock.
- Upsell and cross-sell products to increase sales opportunities.
- Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
Process:
- Efficiently operate the point of sale (POS) system for billing and transactions.
- Balance the cash till at the start and end of shifts.
- Accurately process payments through cash, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, and change to customers correctly.
- Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
- Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
The ideal sales associate in a retail company should have a bachelor's degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.
#J-18808-LjbffrSales Associate
Posted 18 days ago
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Job Description
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards - Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards - Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests - Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products - Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations - Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets - Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities - Handle cash register and transactions with the customers in an effective and accurate manner as required - Specific for Fashion: Take accurate measurements for any needed alteration, ass ign price according to set price list (when applicable) and coordinate needed alterations
Requirements
Qualifications - High School Degree - Fluency in English - Proficiency in MS office - Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible - Specific for Sports Goods retail: Active participation in at least one sporting activity Competencies: - Planning and Organizing: level 1 - Self - Development: level 2 - Communication Skills: level 2 - Cultural Awareness: level 1 - Customer Focus: level 1 - Initiative: level 2 - Teamwork: level 2
About the company
Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.
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Counter Sales Associate
Posted 19 days ago
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Job Description - Counter Sales Associate (COU000821)
Job Number:Counter Sales Associate (Job Number: COU000821 )
Description
ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.
RESPONSIBILITIES
- Greet and serve walk-in customers, providing high-level service through product knowledge and adhering to established procedures.
- Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
- Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
- Participate in opening and closing duties in compliance with norms and internal procedures.
- Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
- Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
- Place orders for required products through coordination with relevant stakeholders.
- Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
- Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
- Ensure a clean environment by implementing hygiene practices such as the "Clean as you go" policy and regularly sanitizing the counter display.
- Complete monthly inventory for all disposable items (consumables).
LANGUAGE & TECHNICAL SKILLS
Fluency in English.
EDUCATION
High school degree.
EXPERIENCE
Zero to one years of experience in Customer Service, or a similar role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.
Organizational Savvy
Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that basically aligns with the culture.
Demonstrates Self-Awareness
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.
#J-18808-LjbffrCounter Sales Associate
Posted 18 days ago
Job Viewed
Job Description
- Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedures - Take part in the opening and closing duties in compliance with the norms and internal procedures - Maintain and report all records such as; the daily training, taste panels and wastage forms and report any complaints or operation issues to the Manager - Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book - Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager - Ensure a clean environment by implementing hygiene practices such as "Clean as you go" policy and sanitation of the counter display - Process the orders received from Waiters and set them according to serving standards then ensure they are presented to customers within the serving timeframe - Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards - Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers - Receive and handle cash payments including exchange and money transactions while following the set policies
Requirements
Qualifications - High School Degree - 0 - 1 year of experience in customer service - Fluency in English - Analytical Thinking: level 1 - Attention to details: level 2 - Change and Adaptability: level 1 - Cultural Awareness: level 1 - Customer Focus: level 1 - Planning and Organizing: level 2 - Teamwork: level 2
About the company
Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.
Senior Sales Associate - Victoria's Secret - Oman
Posted 19 days ago
Job Viewed
Job Description
Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation.
The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her! Victoria's Secret delivers a best-in-class, captivating branded customer experience that builds loyalty.
As well as its flagship stores which focus on lingerie, Victoria's Secret also operates Victoria's Secret Beauty and Accessories stores, a unique concept with three elements - beauty, accessories and apparel/panties, giving customers access to a range of products from the brand. Along with the beauty products, VSBA offers exclusive branded accessories including cosmetic cases, travel collection, small leather goods sunglasses and handbags.The Senior Sales Associate will be part of a fast-paced store providing excellent customer service by creating a rapport with each customer and ensuring a truly unique shopping experience. You will be committed to providing expert product knowledge and sharing knowledge with the customer whilst acting with integrity at all times.
Arabic - Fluent / Excellent
English - Fluent / Excellent
Any
Have Driving LicenseAny
Job Skills
A minimum of 1 year's retail experience.
Excellent people skills coupled with creativity, energy and enthusiasm.
Have excellent communication skills in both Arabic and English.
Ability to achieve targets even if put under pressure
About The Company
M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognized retail brands. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies. Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.
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