7 Customer Service jobs in Oman

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Date: Jul 25, 2025

Location: Muscat, OM

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

• Manage the full order-to-cash process across the Middle East for the Deco business, ensuring accuracy and efficiency.
• Process customer orders in ERP systems (Microsoft Navision, One Key etc.), including creating delivery requests, managing documentation, and raising any delivery or invoicing issues as needed.
• Collaborate cross-functionally with Sales, Supply, Demand Planning, and Logistics teams to ensure seamless order fulfilment and timely issue resolution.
• Manage exports and related documentation by working closely with relevant internal teams.
• Monitor and report on stock shortages, OTIF (On Time In Full), and support proactive allocation of stock to meet customer requirements effectively.
• Handle customer account management, pricing, rebates, and other commercial terms
• Act as the first point of contact for customers regarding orders, complaints, and general inquiries, delivering professional and solution-oriented service.
• Maintain accurate and organized documentation related to customer service activities, including order records, communications, and archived files.
• Support alignment and coordination between Customer Service and the Field Sales team to ensure consistency and quality in customer interactions.
• Provide product and customer knowledge to assist in offering alternative solutions or recommendations when needed.
• Continuously seek and propose process improvements for greater efficiency and customer satisfaction.
• Ensure full compliance with company policies, including health, safety, and environmental standards.

• Minimum of a Bachelor degree is required; additional university qualifications will be considered an asset.
• At least 3 years customer service experience.
• Strong spoken and written English skills are required.
• Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
• MS Office (Excel / Word / PowerPoint).
• Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
• Knowledge of ERP (SAP & Navision) systems and Order to cash processes in a Business-to-Business environment,
• Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
• As per the Omani Government's mandate on nationalization, this position requires to be filled by a Omani National.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Your Role: You'll be the first point of contact for our customers, helping them with inquiries and solving problems. This is a great chance for a fresh graduate to start a career in customer service within the real estate industry.

What You'll Do:

• Answer customer questions by phone, email, and chat.
• Support customers in their inquiries after the sale.
• Keep customer records updated in our system (CRM).
• Help resolve customer issues and get help from other teams when needed.
• Work with sales and maintenance to ensure smooth service.
• Help improve how we serve our customers.

Desired Candidate Profile

• Experience: 1 year up to 2 years experience and Fresh graduates are welcome to apply.
• Skills:
  • Good communication (Arabic & English).
  • Positive attitude and customer-focused.
  • Problem-solving and organized.
  • Comfortable with computers and CRM software.
  • Eager to learn, proactive, and professional.

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Career Opportunities with Knowtion Health

A great place to work.

Knowtion Health participates in E-Verify

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Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

This is a remote position. The Patient Service Representative will focus on the processing and resolution of workers compensation and other accident claims. Our Patient Service Representatives work independently and as part of a team comprised of both fellow Knowtion Health coworkers and the Client’s staff remotely. Knowtion Health Service Representatives will need outstanding communication skills, strong computer skills and the ability to multitask while working in a fast-paced environment.

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Develop and maintain a professional relationship with…
  • Our clients, acting as a liaison between the hospital and Knowtion Health
  • Hospital related physician offices, ensuring open and mutual communication
  • Insurance payers, encouraging prompt payment
• Remotely to obtain information, including documents, regarding the entity responsible for payment of patient’s hospital bills or claims. The entity may be a commercial or governmental insurance payer, employer or worker’s compensation payer.
• Read and respond to all e-mails and correspondence received in a timely manner
• Verify and fulfill any attorney requests that are received
• Complete daily billing activities for new accounts
• Learn and implement client specific protocols and procedures
• Updates patient information in the hospital information system and in Knowtion Health workflow management system as required
• Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively
• Various administrative duties with a focus on effectively and consistently recovering revenue for Knowtion Health hospital clients
• Assists management with ad hoc inventory initiatives and other projects, as assigned
• Attends company, department, and team meetings

What you bring:

• Workers’ Compensation eligibility verification with insurance carriers, employers, and/or direct patient contact experience
• Meditech experience preferred
• Claim submission via hospital clearinghouse (Quadax) experience preferred
• High school diploma or GED
• Valid driver’s license

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, bonus opportunities, paid holidays, 401k, and a generous PTO policy.

• Provide support in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking.
• Provide system administration, network administration, and IT services for CPN Oman.
• Provide detailed descriptions of technical issues, site visits/engagements, trouble ticket metrics, and risks related to Oman’s CPN-SAU systems, architecture, or network that arise in the performance of their duties.
• Providing support to USG architecture planning for a CENTCOM Partner Network (CPN) technical refresh and expansion.
• Procurement, installation and configuration of CPN client hardware/software.
• Responsible for the installation and configuration of CPN related networks with associated communication security devices (COMSEC).
• Act as System manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE 1703-2012 Wide Area Network (WAN) and converged IP-services that leverage COTS information technologies to deliver enhanced mission capabilities.
• Provide specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military (FMS) shore facilities worldwide, including Command & Control centers, Operations Centers, and logistics support centers.
• Share information through the Common Operational Picture service and Voice over IP.
• Support development and writing of program related documents.
• Other tasks as assigned.

• Security Clearance level “Secret” or above and be able to maintain required clearance
• U.S. Citizen
• Five (5) with degree/formal training or seven (7) years with HS/GED of practical experience to include: design, preparation and modification of engineering documents and drawings.
• Individual should have notable experience performing one or a combination of the following duties: constructing components, subunits, or simple models or adapts standard equipment; may troubleshoot and correct malfunctions; following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment; conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and records test data; extracting and compiling a variety of engineering data fromfield notes, manuals, lab reports, etc., processing data, identifying errors or inconsistencies, selecting methods of data presentation; and assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
• Individual shall be capable of performing assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, using fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions.
• CompTIA Security+ Certification

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership

• Provide support in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking.
• Provide system administration, network administration, and IT services for CPN Oman.
• Provide detailed descriptions of technical issues, site visits/engagements, trouble ticket metrics, and risks related to Oman’s CPN-SAU systems, architecture, or network that arise in the performance of their duties.
• Providing support to USG architecture planning for a CENTCOM Partner Network (CPN) technical refresh and expansion.
• Procurement, installation and configuration of CPN client hardware/software.
• Responsible for the installation and configuration of CPN related networks with associated communication security devices (COMSEC).
• Act as System manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE 1703-2012 Wide Area Network (WAN) and converged IP-services that leverage COTS information technologies to deliver enhanced mission capabilities.
• Provide specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military (FMS) shore facilities worldwide, including Command & Control centers, Operations Centers, and logistics support centers.
• Share information through the Common Operational Picture service and Voice over IP.
• Support development and writing of program related documents.
• Other tasks as assigned.

• Security Clearance level “Secret” or above and be able to maintain required clearance
• U.S. Citizen
• Five (5) with degree/formal training or seven (7) years with HS/GED of practical experience to include: design, preparation and modification of engineering documents and drawings.
• Individual should have notable experience performing one or a combination of the following duties: constructing components, subunits, or simple models or adapts standard equipment; may troubleshoot and correct malfunctions; following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment; conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and records test data; extracting and compiling a variety of engineering data fromfield notes, manuals, lab reports, etc., processing data, identifying errors or inconsistencies, selecting methods of data presentation; and assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
• Individual shall be capable of performing assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, using fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions.
• CompTIA Security+ Certification

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership