4 Wholesale Manager jobs in Oman

Serve as the primary point of contact for senior management of existing Port and Freezone tenants and potential investors. Support the Deputy Vice President – Commercial in implementing the commercial strategy for assigned markets, aligned with the organization's overall objectives. Build and maintain strong relationships with client's senior decision-makers to ensure sustained investment, customer retention, and long-term growth within the Port and Freezone

Account Management and Strategy

• Act as the primary point of contact for key clients, ensuring their needs are met efficiently.
• Develop and maintain strong relationships with existing and potential customers.
• Address client concerns and work proactively to enhance customer satisfaction.
• Identify opportunities for business expansion with existing customers.
• Collaborate with the Business Development team to attract new clients.
• Monitor trends in the market, customer behavior, and industry shifts; assess how these developments impact tenant operations and long-term sector viability.
• Communicate key market insights and potential risks or opportunities to the line manager and executive management, supporting proactive decision-making
• Negotiate and manage client contracts in alignment with company policies.
• Ensure contractual obligations are met by both the company and clients.
• Work closely with legal and finance teams to maintain contract compliance.
• Develop and maintain operational standards within the department
• Assess tenant lifecycle maturity and propose tailored support or upgrades to retain and expand key accounts.
• Develop account development plans for strategic clients to deepen engagement, identify cross-selling opportunities, and drive long-term revenue growth.
• Monitor early warning signals in client behavior, feedback, or financials; flag risks to service continuity and propose mitigation plans
• Lead root-cause analysis for recurring client issues and recommend structural improvements.
• Represent the Account Management function in executive meetings, cross-departmental initiatives, and high-level client forums.
• Act as a trusted advisor to internal stakeholders by sharing account insights that influence service delivery, innovation, and policy updates
• Develop a strong talent pipeline within the team by identifying high-potential staff and ensuring succession plans are in place for key roles

Innovation & Digitalization

• Champion the department digitalization journey
• Leverage technology (CRM, others) to enhance accessibility and responsiveness and improve overall efficiencies
• Promote digital adoption within the team and integrate automation where applicable to enhance scalability.

Customer Experience

• Instill a customer-first mindset within the account management team.
• Hold account managers accountable for delivering a consistent, high-quality customer experience, addressing any systemic service gaps
• Lead periodic service quality reviews and implement corrective actions as needed to uphold customer satisfaction
• Ensure all processes and policies align with delivering exceptional customer value.
• Define and monitor key CX metrics (e.g., response time, resolution rate, satisfaction scores)
• Hold account managers accountable for delivering consistent and exceptional client experiences.
• Translate client feedback into service enhancements and operational improvements.
• Lead Voice of the Customer efforts and advocate internally for client-driven improvements.
• Address systemic issues impacting CX (e.g., billing, onboarding, support).

Management Reports

• Develop and maintain dashboards, reports, and KPIs to track business performance.
• Identify gaps in data collection and reporting processes and recommend solutions.
• Collaborate with cross-functional teams (Communications, Finance, Strategy, IT) to define data needs.
• Incorporate market intelligence and client impact assessments into management reports to inform strategic decisions.
• Integrate market intelligence and client impact assessments into regular reporting to inform strategic planning.
• Ensure that all departmental reports, completed timely and comply with SIP Group's policies and standards.
• Timely preparation of periodical management reports and progress reports to keep the senior management informed about the progress of various initiatives and to facilitate decision-making.

Leadership

• Provide overall direction for the effective achievement of department objectives through leadership of the account management team, including setting individual goals, managing performance, and ensuring the consistent delivery of high-quality service to tenants.
• Oversee the work of account managers to ensure client interactions are professional, responsive, and aligned with company standards.
• Monitor and guide team performance to maintain quality, consistency, and accountability in all customer-facing processes.
• Mentor, coach, and motivate team members, offering feedback and identifying development opportunities to raise capability and service standards-facing processes.
• Ensure account managers are equipped with tools, training, and information to deliver excellence in account servicing and relationship management.
• Collaborate with the colleagues in the Heads of Departments community, to synergise efforts across SIP Group for the successful achievement of strategic objectives.
• In collaboration with functional experts, seek and establish ways to develop talent across SIP Group, championing talent solutions.

Policies, Systems, Processes & Procedures

• The implementation of departmental policies, systems, processes, procedures and controls covering all areas of department so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.

Quality, Health, Safety, & Environment

• The compliance of all relevant quality, health, safety and environmental management policies, procedures and controls across the function to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.

Minimum Requirements

• Bachelor's degree in business studies, Commercial Management, Logistics, Industrial Management Studies or a related field.
• Minimum of 5–7 years of progressive experience in account management, business development, or commercial roles, preferably within the logistics, port, or freezone sectors.
• Proven track record in managing strategic client relationships, commercial negotiations, and driving revenue growth.
• Familiarity with port and freezone regulations, trade policies, and commercial operations is highly advantageous.
• Solid understanding of contract structures, legal compliance, and client-facing documentation standards.
• Experience in using CRM systems and digital tools to manage customer interactions and performance data.
• Strong commercial acumen and ability to align client needs with business objectives.
• Skilled in contract negotiation, revenue optimization, and stakeholder alignment.
• Ability to analyze business and customer data to generate strategic insights and drive decision-making.
• Strong leadership capabilities, including team supervision, coaching, and performance management.
• Excellent communication and interpersonal skills, with the ability to engage and influence at all organizational levels.
• Collaborative mindset with strong stakeholder engagement and coordination skills
• Demonstrated ability to resolve conflicts, manage client escalations, and handle complex challenges effectively.
• Skilled in managing and improving operational processes with a focus on quality, efficiency, and customer satisfaction.
• Commitment to continuous improvement and innovation in service delivery.

Job Title:
Project Manager – Wholesale Banking

Location:
Muscat, Oman

Experience:
12+ years (with significant experience in Wholesale / Corporate Banking

projects)

Employment Type:
Full-time

Position Overview

We are seeking an experienced Project Manager to lead large-scale initiatives in the

Wholesale Banking domain. The ideal candidate will have a proven track record in

managing end-to-end delivery of banking transformation projects, strong domain

expertise in Corporate / Institutional Banking products and services, and the ability to

work closely with senior stakeholders, business users, and technology teams to deliver

strategic outcomes.

Required Skills & Qualifications:

• Bachelor's or Master's Degree in Business, Finance, or Technology.

• 12+ years of experience in banking and financial services, with at least 5+ years in

Wholesale / Corporate Banking.

• Minimum 7+ years of project management experience delivering large-scale banking

projects.

• Strong understanding of Wholesale Banking products, operations, and customer

segments.

• Proficiency in project management methodologies (Agile, Waterfall, Hybrid).

• Hands-on experience with tools like JIRA, MS Project, Confluence, or equivalent.

• Exceptional stakeholder management, communication, and presentation skills.

• PMP / PRINCE2 / Agile Certified Practitioner preferred.

Key Responsibilities:

• Project Management & Delivery

• Lead and manage complex projects in the Wholesale Banking domain, ensuring

delivery within scope, budget, and timelines.

• Define project scope, objectives, and deliverables in alignment with business goals.

• Develop and maintain detailed project plans, schedules, and status reports.

• Manage dependencies, risks, and issues, ensuring timely resolution.

• Oversee end-to-end project execution, including requirements gathering, design,

development, testing, and deployment.

• Stakeholder Management

• Collaborate with senior business stakeholders, relationship managers, product

owners, and technology teams.

• Act as the primary point of contact for project updates, escalations, and decision-

making.

• Facilitate workshops, steering committee meetings, and status reviews.

Domain Expertise
:

• Leverage deep knowledge of Wholesale Banking products and services, including:

• Corporate Lending

• Trade Finance (LCs, BGs, Documentary Collections)

• Cash Management & Payments

• Supply Chain Finance

• Treasury Products

• Understand regulatory requirements (Basel III/IV, KYC/AML, IFRS, local banking

regulations).

• Governance & Compliance

• Ensure adherence to bank's project governance framework.

• Maintain compliance with regulatory, risk, and audit requirements.

• Manage vendor relationships and third-party engagements as required.

• People & Resource Management

• Manage cross-functional teams, including business analysts, developers, testers,

and external vendors.

• Mentor junior project managers and team members.

Company Description

Founded in 1992, Shaji Paints is a pioneer in the paint industry, providing complete solutions through a wide range of products from automotive, wood, and industrial coatings to abrasives. With 25 years of experience in the GCC market, Shaji Paints offers sustainable, holistic solutions through its innovative training and development center. We are the exclusive distributors of renowned global brands including Renner Italia, Smirdex Abrasives, Baslac, U-POL, Easicoat, Hot Rod, and Emperor. Our extensive presence in the wholesale and retail market is supported by over 100 employees and 7 branches, alongside an ultra-modern training center in DIP, Dubai.

Role Description

This is a full-time, on-site role for a Sales Manager - Automotive Paints (Wholesale) located in Muscat. The Sales Manager will be responsible for managing and expanding the wholesale customer base, developing sales strategies, achieving sales targets, and providing excellent customer service. Daily tasks include overseeing the sales team, conducting market analysis, and coordinating with the marketing and product development teams to enhance product offerings. The Sales Manager will also be responsible for maintaining relationships with key clients and ensuring the distribution and promotion of automotive paints and coating products.

Qualifications

• Sales and Customer Relationship Management skills
• Experience in developing sales strategies and achieving sales targets
• Knowledge of Automotive Paints and Coatings industry
• Excellent communication and negotiation skills
• Leadership and team management skills
• Ability to conduct market analysis and understand market trends
• Bachelor's degree in Business, Marketing, or a related field
• Experience in the GCC market is a plus