8 Technical Support Leader jobs in Oman

Join to apply for the Technical Support Engineer , role at Location Solutions

Join to apply for the Technical Support Engineer , role at Location Solutions

The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions. The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction. This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.

Role Details – Key Responsibilities And Accountabilities

Project Implementation Support (Hardware)

• Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
• Create configurations for devices based on specific needs.
• Collaborate with hardware manufacturers to address bugs and resolve issues.
• Work closely with the system development team to implement improvement ideas and resolve bugs.
  
  

• Lead new installation projects, including maintenance, repair, and removal tasks.
• Provide guidance and support to technicians during installations and troubleshooting.
  
  

• Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
• Provide customers with insights and recommendations to optimize their operations by analyzing system data.
• Collaborate with other teams to enhance company processes, particularly in ERP improvement.
• Conduct training sessions for clients to ensure effective use of our solutions.
• Conducting internal training for the team to enhance the quality and build up teamwork
  
  

• Conduct usability testing to gather valuable insights for enhancing the user experience.
• Work closely with the development team to ensure that software tools meet quality standards.
  
  

• Bachelor’s degree in engineering, computer science, or a related field.
• Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
• Strong knowledge of GPS devices and vehicle accessories.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both verbal and written.
  
  

• Experience with Teltonika devices and Zoho Ticketing system is a plus.
• Ability to manage multiple projects and tasks simultaneously.
• willingness to travel for on-site installations and support when necessary.
• Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.
• Omani National required
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Salalah, Dhofar Governorate, Oman 1 day ago

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Overview

Technical Support Engineer – Cementing

Would you like to play a key role in our business? Do you like working in collaborative teams and solving technical problems? Join our Pressure Pumping Team. We are the leader in the oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We maintain and run the pressure pumping equipment and services at customer sites. We aim to meet clients’ expectations, as part of Baker Hughes operations.

• Providing technical expertise and guidance to Operations Teams, Sales, and clients.
• Developing and implementing solutions to meet client needs.
• Managing and coordinating the introduction of new technologies.
• Collaborating with AMO Teams to troubleshoot equipment and ensure smooth operations.

• Have a minimum of a Bachelor Degree in Science or Management
• Have a minimum of 15 years of experience in Cementing
• Have a minimum of 8 years of experience as People Leader
• Have International and Middle East experience
• Have previous experience with both onshore, offshore and deep well cement engineering
• Have previous experience with Baker Hughes products and software such as CemVision, CemFACTS

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your working arrangements with your recruiter during the process

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or other characteristics protected by law.

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

• Maintain accurate and up-to-date guest profiles and history records, ensuring preferences and special requests are properly documented.
• Coordinate with relevant departments to prepare for guest arrivals, including VIP amenities, room readiness, and special requests.
• Personally welcome and engage with guests, offering courtesy calls, scented towels, and welcome drinks to create memorable experiences.
• Supervise and guide guest relations staff, ensuring presence in the lobby to welcome and assist guests at all times.
• Oversee the timely delivery of VIP amenities, guest events, and cocktail arrangements, ensuring seamless service execution.
• Remain visible and approachable to in-house guests, actively seeking feedback and encouraging guest questionnaire completion.
  
  

• High School Diploma (essential); Bachelor’s Degree in Hospitality, Business, or a related field (desirable)
• 3–5 years of experience in a similar role within the hospitality industry
• Advanced proficiency in Microsoft Office programs
• Problem-solving, leadership and team management, project management, creativity, and strong attention to detail
  
  

• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary.
• Locally relevant benefits as determined by the property.
  
  

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.

We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.

Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.

We have open product manager roles across a wide range of product domains, including:

• Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, & Hardware Enablement
• Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
• AI/ML & MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
• IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
• Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
• Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
• Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
• Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
• Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
  
  

• Lead the product development lifecycle, reviewing the priorities and goals for your product
• Collaborate with cross-functional teams such as engineering, design, marketing, and sales
• Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
• Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
• Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
• Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
• Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
• Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
• Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
• Facilitate collaboration and resolve conflicts within different teams and across other departments
  
  

• Exceptional academic results at high school and university
• Understanding of Linux and the wider open source software community
• Understanding of computer architecture, application development, datacenters, cloud or devices
• Passion to write about technologies and the tech landscape
• A strong work ethic, and personal interests aligned with the open source movement
• Curiosity, and the habit of continuous learning
• A strong sense of ownership
• Problem solving and the ability to innovate
• Outstanding communications skills in English, both verbal and written
• For more senior positions, product management experience in the software industry
• Ability to manage multiple projects or product lines while maintaining focus on key priorities
• Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
• Willingness to travel internationally up to 4 times a year for company events up to two weeks long
  
  

• Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
• Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
• Familiarity with cloud native technologies such as Kubernetes, Docker containers & Snaps
• Familiarity with embedded and connected device technology and ecosystems
• Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
• Familiarity with telco networking - RAN, Core, CPE
• Experience in leading distributed teams across different time zones
• Demonstrated ability to foster collaboration and innovation in team settings
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.

We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.

Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.

We have open product manager roles across a wide range of product domains, including:

• Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, & Hardware Enablement
• Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
• AI/ML & MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
• IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
• Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
• Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
• Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
• Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
• Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
  
  

• Lead the product development lifecycle, reviewing the priorities and goals for your product
• Collaborate with cross-functional teams such as engineering, design, marketing, and sales
• Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
• Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
• Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
• Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
• Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
• Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
• Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
• Facilitate collaboration and resolve conflicts within different teams and across other departments
  
  

• Exceptional academic results at high school and university
• Understanding of Linux and the wider open source software community
• Understanding of computer architecture, application development, datacenters, cloud or devices
• Passion to write about technologies and the tech landscape
• A strong work ethic, and personal interests aligned with the open source movement
• Curiosity, and the habit of continuous learning
• A strong sense of ownership
• Problem solving and the ability to innovate
• Outstanding communications skills in English, both verbal and written
• For more senior positions, product management experience in the software industry
• Ability to manage multiple projects or product lines while maintaining focus on key priorities
• Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
• Willingness to travel internationally up to 4 times a year for company events up to two weeks long
  
  

• Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
• Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
• Familiarity with cloud native technologies such as Kubernetes, Docker containers & Snaps
• Familiarity with embedded and connected device technology and ecosystems
• Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
• Familiarity with telco networking - RAN, Core, CPE
• Experience in leading distributed teams across different time zones
• Demonstrated ability to foster collaboration and innovation in team settings
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

Overview

Purpose of the Role: To lead, manage, and oversee the technical and planning functions for large-scale marine and heavy civil construction projects. The role ensures that all engineering and planning activities are executed efficiently, safely, and in alignment with project goals, timelines, and regulatory standards. The manager will coordinate multidisciplinary teams, optimize resource allocation, and drive innovation in construction methodologies to deliver high-quality infrastructure solutions in complex marine environments.

• Strategic project planning, scheduling, and progress monitoring (Primavera P6 & MS Project)
• Technical design review, method statement evaluation, and engineering coordination
• Resource planning, allocation, and productivity optimization
• Critical path analysis, risk management, and schedule recovery planning
• Integration of technical, commercial, and construction activities
• Coordination of multidisciplinary teams including engineering, procurement, and construction

• 20+ years of experience in technical and planning management for marine, offshore, or heavy civil construction projects
• Proven track record in large-scale EPC, design-build, or turnkey projects
• Experience in integrating technical, commercial, and construction planning activities
• Strong background in schedule development, resource planning, and progress monitoring
• Familiarity with project control systems, risk management, and delay analysis
• Hands-on experience with marine construction methods including dredging, piling, quay walls, and offshore works
• Experience managing multidisciplinary teams and coordinating with clients, consultants, and regulatory authorities
• Strong knowledge of international codes, standards, and best practices in marine and heavy civil construction

• Strong leadership and team management, with the ability to coordinate large multidisciplinary teams
• Analytical skills for schedule analysis, delay evaluation, and resource optimization
• Proficiency in project management software and reporting tools
• Effective communication and stakeholder management skills
• Mentoring and development of junior planners and engineers
• Ability to work in offshore, coastal, and challenging construction environments

• Develop, implement, and maintain project schedules, ensuring alignment with project milestones and deadlines
• Lead technical review and approval of designs, drawings, and method statements
• Monitor project progress, identify deviations, and implement corrective actions
• Coordinate with project managers, engineers, and contractors to ensure technical and planning objectives are met
• Conduct critical path analysis, resource leveling, and productivity assessments
• Prepare and present regular reports on project progress, delays, and mitigation measures
• Implement best practices in risk management, schedule control, and project documentation
• Support claims analysis, delay assessment, and dispute resolution from a planning perspective
• Mentor and develop junior planning and technical staff