2 Technical Support jobs in Oman
Technical Support Engineer ,
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Job Description
Join to apply for the Technical Support Engineer , role at Location Solutions
Join to apply for the Technical Support Engineer , role at Location Solutions
The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions. The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction. This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.
Role Details – Key Responsibilities And Accountabilities
Project Implementation Support (Hardware)
- Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
- Create configurations for devices based on specific needs.
- Collaborate with hardware manufacturers to address bugs and resolve issues.
- Work closely with the system development team to implement improvement ideas and resolve bugs.
- Lead new installation projects, including maintenance, repair, and removal tasks.
- Provide guidance and support to technicians during installations and troubleshooting.
- Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
- Provide customers with insights and recommendations to optimize their operations by analyzing system data.
- Collaborate with other teams to enhance company processes, particularly in ERP improvement.
- Conduct training sessions for clients to ensure effective use of our solutions.
- Conducting internal training for the team to enhance the quality and build up teamwork
- Conduct usability testing to gather valuable insights for enhancing the user experience.
- Work closely with the development team to ensure that software tools meet quality standards.
- Bachelor’s degree in engineering, computer science, or a related field.
- Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
- Strong knowledge of GPS devices and vehicle accessories.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Strong communication skills, both verbal and written.
- Experience with Teltonika devices and Zoho Ticketing system is a plus.
- Ability to manage multiple projects and tasks simultaneously.
- willingness to travel for on-site installations and support when necessary.
- Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.
- Omani National required
Job Type: Full Time
Job Location: Oman Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
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Salalah, Dhofar Governorate, Oman 1 day ago
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#J-18808-LjbffrCustomer Service Executive
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Job Description
Required 5 Female Philippine Nationals for the position of Customer Service Executive.
Responsibilities:- Greet all customers.
- Reach the given target on a daily basis.
- Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
- Promote and maintain positive relations with all loyal clients and new customers.
- Report to branch as per given schedule.
- Work in a timely manner.
- Comply with all department and company policies and procedures.
- Contribute to the fulfillment of department and company objectives and goals.
- Perform as a team member in allocating and coordinating the workflow.
- Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
- Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
- Maintain awareness of all promotions and advertisements.
- Keep the checkout counter clean and orderly.
- Answer customer questions and provide information on procedures or policies.
- Maintain good relationships with all customers.
- Train and mentor new employees.
- Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
- Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
- Report to the Assistant Branch Manager.
- Ensure zero tardiness and absences.
- Ensure cleanliness of the counter.
Make sure to give 100% commitment in all sales promotions.
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