8 Technical Support jobs in Oman

Key Responsibilities

• Assist in preparing drawings, BOQs (Bill of Quantities), and technical reports.
• Support senior engineers in reviewing design calculations, plans, and specifications.
• Coordinate with site teams to monitor progress, resolve technical issues, and ensure quality standards.
• Maintain accurate project documentation, including reports, drawings, and material submittals.
• Assist in preparing tender documents, cost estimates, and project schedules.
• Conduct site inspections and prepare daily/weekly progress reports.
• Support in ensuring compliance with safety regulations and project guidelines.
• Liaise with contractors, suppliers, and consultants for project coordination.
• Provide technical support during project execution, testing, and handover.
• Perform other duties as assigned by the Project Manager or Senior Engineer.

Qualifications & Skills

• Bachelor's Degree/Diploma in Civil Engineering or related field.
• 1–3 years of experience in construction, infrastructure, or civil works (fresh graduates may also apply for junior roles).
• Knowledge of AutoCAD, Civil 3D, and MS Office applications.
• Familiarity with construction methodologies, standards, and codes.
• Strong organizational and documentation skills.
• Good communication and teamwork abilities.
• Ability to work under supervision and support multiple projects simultaneously.

Job Type: Full-time

Cybersecurity Technical Support Engineer

We are seeking a highly motivated Omani citizen to join our team as a Cybersecurity Technical Support Engineer, based in our office in Shatti Al Qurum in Muscat. The ideal candidate will be the first line of defense for our customers, providing expert technical assistance and troubleshooting to resolve cybersecurity-related issues. You will be responsible for diagnosing, documenting, and resolving a wide range of technical problems, ensuring our clients' systems and networks are secure and operational. This role requires a blend of technical expertise, problem-solving skills, and excellent communication.

Key Responsibilities:

• Provide Level 1 technical support / trouble shooting for cybersecurity products and services, including firewalls, intrusion detection/prevention systems (IDS/IPS), Proxy, SASE, Vulnerability Management solution , and endpoint security solutions
• Some examples could be any of these vendors - Trellix, Cybereason, CrowdStrike, Forcepoint DLP and Web security, Skyhigh, Forta, Thales, Imperva, Rapid 7, Qradar, Tenable, Netskope, Palo Alto, Fortinet, etc
• Act as a first point of contact for customer-reported issues, accurately diagnosing problems and providing effective, timely solutions.
• Document all support interactions, troubleshooting steps, and resolutions in a ticketing system to build a comprehensive knowledge base.
• Collaborate with engineering and product development teams, vendors to escalate complex issues, provide feedback on product performance, and contribute to future product enhancements.
• Assist clients with the installation, configuration, and maintenance of cybersecurity software and hardware.
• Conduct routine Security solution health checks.
• Working on the documentations like SOP, As built, upgrade plan etc
• Stay up-to-date with the latest cybersecurity threats, trends, and technologies to provide informed and effective support.
• Educate customers on cybersecurity best practices and how to use our products to their full potential.
• Participate in the on-call rotation to provide emergency support for critical incidents.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 1 to 3 years of experience in a technical support, help desk, or IT support role
• Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).
• Experience with a variety of operating systems, including Windows, macOS, and Linux.
• Familiarity with common cybersecurity frameworks and methodologies (e.g., CIS, NIST, ISO
• Excellent problem-solving and analytical skills, with a meticulous attention to detail.
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Relevant industry certifications are a plus (e.g., CompTIA Security+, Network+, or vendor-specific certifications).
• Ability to work effectively under pressure in a fast-paced environment.

Job Title
: IT Support Agent

Contract Duration:
One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

About the Role

We are looking for a skilled and highly motivated IT and Technical Support Engineer with strong expertise in networking, SQL databases, and ELV (Extra Low Voltage) systems. The successful candidate will be responsible for troubleshooting, maintaining, and optimizing network infrastructure, supporting SQL databases, and ensuring the smooth operation of ELV systems. The role requires both a solid understanding of IT and networking concepts, as well as practical experience in database management and ELV system configurations.

Responsibilities

• Technical Support for ELV Systems:
• Provide on-site and remote technical support for ELV systems, including CCTV, access control, fire alarm systems, public address systems, and building management systems (BMS).
• Troubleshoot and resolve hardware, software, and integration issues related to ELV systems.
• Support system installation, configuration, and setup of ELV equipment.

• Monitor ELV system performance and ensure they operate optimally, identifying and rectifying potential issues proactively.

• Networking Support:

• Manage and maintain network infrastructure supporting ELV systems, including switches, routers, and firewalls.
• Configure and troubleshoot network connections, ensuring the integration of ELV systems with the organization's network and cloud-based services.
• Set up, maintain, and monitor IP configurations, VLANs, and network security protocols for ELV systems.

• Implement and optimize network designs and configurations to enhance performance and security.

• SQL Database Management:

• Administer and support SQL databases that store critical data for ELV systems (e.g., logs, access records, event data).
• Perform database queries, routine backups, and ensure the integrity and availability of data.

• Troubleshoot database performance issues, optimize queries, and assist with data recovery when needed.

• System Monitoring & Troubleshooting:

• Monitor ELV system components, network devices, and databases to ensure continuous operation.
• Analyze logs and system performance data to detect early warning signs of potential issues.
• Respond to system alerts and resolve issues in a timely manner to minimize downtime.

• Use diagnostic tools to isolate and resolve issues related to hardware, software, and network infrastructure.

• Documentation & Reporting:

• Create and maintain detailed technical documentation, including configuration records, system diagrams, troubleshooting procedures, and incident reports.

• Prepare regular system performance and incident reports for internal teams or clients.

• Collaboration & Training:

• Collaborate with cross-functional teams, including engineering, IT, and external vendors, to ensure effective integration of ELV systems, networks, and databases.
• Provide technical support and training to internal staff on the use and operation of ELV systems and databases.

• Assist in the preparation of manuals, user guides, and standard operating procedures.

• System Security:

• Ensure the security of ELV systems, network infrastructure, and SQL databases by implementing industry best practices.
• Regularly update system firmware, software, and security patches for all ELV systems and networking equipment.

• Monitor and manage security protocols to prevent unauthorized access to networks and databases.

• Problem-Solving and Escalation:

• Diagnose complex technical issues affecting ELV systems, networking, and databases.
• Escalate unresolved issues to senior engineers, vendors, or other specialists as needed.
• Provide root cause analysis for system failures and propose solutions to prevent recurrence.

Qualifications

• Education:

• Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field (or equivalent practical experience).

• Experience:

• Proven experience in supporting ELV systems (e.g., CCTV, access control, fire alarm systems, etc.).
• Hands-on experience with networking technologies, including IP configurations, TCP/IP, VLANs, switches, routers, and firewalls.
• Strong experience working with SQL databases (e.g., MySQL, Microsoft SQL Server, PostgreSQL), including database queries, backups, and performance tuning.
• Prior experience troubleshooting and maintaining networking infrastructure and ELV systems.

• Familiarity with system integration, database management, and IT support practices in a corporate environment.

• Technical Skills:

• Strong networking knowledge, including IP addressing, subnetting, VLAN configuration, and troubleshooting.
• Advanced proficiency with SQL, including writing and optimizing complex queries, database administration, and performance tuning.
• Experience with server setups and support, both physical and virtual environments.
• Familiarity with ELV system protocols, integration, and configurations.
• Proficient in using monitoring tools to track system and network performance.

• Knowledge of operating systems (Windows) and server management.

• Certifications (Preferred but not required):

• Cisco Certified Network Associate (CCNA) or equivalent networking certifications.
• Microsoft SQL Server certification or equivalent database management certifications.
• ELV system certifications (e.g., CCTV, access control) are a plus.

Personal Attributes

• Strong analytical and problem-solving
• ∙ Strong analytical and problem-solving abilities.
• ∙ Excellent verbal and written communication skills.
• ∙ Ability to work effectively in a fast-paced environment.
• ∙ Strong attention to detail and organizational skills.
• ∙ Ability to manage multiple tasks and prioritize effectively.
• ∙ Ability to work both independently and as part of a team.
• ∙ Proactive and self-motivated with a passion for technology and continuous learning.

Job Title: Customer Support Officer

Industry: Iron & Steel

Location: Oman (Only Omani Citizens will be considered)

Department: Operations / Cross-Functional

Employment Type: Full-time

Experience Required: Minimum 3 years

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About Us:

The company is a well-established name in Oman's Iron and Steel industry, known for its quality products and customer-focused approach. As our operations grow, we are looking for a dedicated and experienced Customer Support Officer to support our team across multiple departments.

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Job Summary:

This is a multi-functional role requiring coordination across logistics, finance, marketing, and administration. The Customer Support Officer will act as the first point of contact for clients, while ensuring effective internal communication and support across teams.

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Key Responsibilities:

Customer Support

• Act as the primary liaison for customer queries via phone, email, or in person.

• Maintain excellent client relationships and ensure timely resolution of issues.

• Keep customer records updated in the system.

Logistics Coordination

• Coordinate with internal and external logistics teams to ensure timely product delivery.

• Monitor order status, update clients on delivery schedules, and handle related documentation.

Finance Support

• Assist with invoice processing, payment follow-ups, and basic financial reporting.

• Communicate with customers on pending payments and coordinate with the finance team.

Marketing Assistance

• Support marketing campaigns, share product information and pricing.

• Assist with digital marketing activities and customer feedback collection.

Administrative Support

• Perform routine administrative tasks such as scheduling, documentation, and coordination.

• Assist HR and operations with internal communications when required.

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Qualifications & Skills:

• Bachelor's degree in Business, Logistics, Finance, Marketing, or related field.

• Minimum 3 years of relevant experience, preferably in the Iron & Steel or industrial sector.

• Fluency in English (Arabic is an advantage).

• Strong communication, organization, and problem-solving skills.

• Proficient in Microsoft Office; knowledge of ERP/CRM systems is a plus.

• Must be an Omani Citizen with valid work eligibility.

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Remuneration & Benefits:

• Salary: OMR 400 – 500 per month

• Additional allowances and benefits as per Oman Labor Law and company policy.

Lime Vizio Inc is a premier floral and gifting company, delivering flowers since 2010.

LIME VIZIO has a tradition of excellence in flower delivery, and today we are one of the largest and most trusted online floral and gift retailers in the US and Canada. LIME VIZIO takes pride in being a leader in quality, innovation, artistry, and dependability. That tradition of innovation and forward-thinking has grown LIME VIZIO into a gifting powerhouse, with a family of brands that includes Blossom Flowers, Sunny Flowers, and Gift on Schedule. Our entrepreneurial culture and unwavering commitment to our people create a dynamic work environment that celebrates collaboration, quality, superior service, and constant innovation.

LIME VIZIO is an e-commerce technology company focused on providing product development and services support on multiple processes, domains, and technologies.

The Director of Customer Service will direct and oversee the organization’s customer service operations.

What you will do:

• Define the short, mid, and long-term vision for the customer experience operation.
• Responsibility for our service NPS score and rating.
• Create a plan to help the customer service team scale as the company grows
• Development of standardized metrics by which performance is consistently measured.
• Constantly monitor and improve customer satisfaction.
• Serve as the main point of contact and liaison between clients and the rest of the wishi team and share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
• Building processes and a support structure for scale and quality.
• Aggregating all consumer feedback to pass through the appropriate internal channels.
• Troubleshoot and resolve customer issues with the utmost care and respect.
• Manage the Customer Experience team.
• Demonstrated ability to influence continuous improvement.

Who you are:

• 6+ years of experience in a client experience role, working with an online product/service.
• Experience leading remote teams
• Zendesk or Crisp experience.
• Strong analytical skills and operating rigor.
• Superb written and verbal communication skills.
• Proven track record of achieving targets and goals, preferably in a service/e-com setting.
• Has handled difficult customers or situations and can demonstrate resolutions.
• Ability to navigate data and people to find answers.
• The motivation and flexibility to work well in a high-growth environment where things change quickly.
• Stays current on new technology and evolving industry trends impacting customer care; creates initiatives to consistently improve our ability to service customers. Develop new practices and tools to service clients and drive efficiency.
• Positive attitude, empathy, and high energy.

As part of my role in technical support, I am responsible for maintaining and repairing computers, including formatting, software installation, and hardware troubleshooting. I handle the setup and maintenance of network systems, ensuring stable internet connectivity and secure network access. My duties also include repairing and managing large network printers, maintaining and troubleshooting classroom projectors, and supporting the fingerprint attendance system. Additionally, I conduct regular inventory checks of IT assets, manage equipment records, and ensure that all devices and systems are functioning efficiently and securely.