12 Support Staff jobs in Oman

Join to apply for the Support Engineering Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We operate with a distributed team of 1200+ colleagues in 75+ countries, with few office-based roles, meeting in person a few times annually in various locations worldwide.

The company is founder-led, profitable, and growing.

Our regional Support Managers lead world-class Support teams—solving complex technical problems for customers globally on Ubuntu Server, Desktop, and public cloud. Key attributes include customer focus—ensuring customer satisfaction—and technical excellence—keeping support teams updated with the latest technology and troubleshooting efficiently. We are hiring managers for both our Cloud Support Group and Devices Support Group.

The role involves:

1. Managing a professional support team, including skills development and performance management
2. Operational control, shift scheduling, and monitoring KPIs
3. Ensuring all customer cases are responded to within SLA and professionally
4. Acting as the escalation point for customers and addressing escalations appropriately
5. Maintaining accountability for customer satisfaction
6. Contributing to the support knowledge base
7. Continuously improving team processes and support service delivery
8. Hiring, developing, and training support team members
9. Collaborating with leadership to drive growth and transformation initiatives

Ideal candidates will have:

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership and team management experience
• Ability to work under pressure with a strong customer focus
• Fluency in English and preferably another language
• Excellent verbal and written communication skills
• Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies
• Contributions to Open Source projects
• Software development experience
• Experience working in support organizations
• Hands-on experience with Canonical's products

Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review and performance bonuses
• Additional benefits reflecting our values and local needs

About Canonical:

Canonical is at the forefront of the open source movement, publishing Ubuntu—the platform for AI, IoT, and cloud. We hire globally, set high standards, and promote excellence. Working remotely since 2004, we encourage innovative thinking, continuous learning, and skill development.

Canonical is an equal opportunity employer, committed to diversity and inclusion, and providing fair consideration regardless of background or identity.

Al Ghazi

Experience: 3 - 5 years

Salary: ₹ 10,00,000 - 14,00,000 P.A.

Location: Oman, Delhi NCR, Dubai/UAE, Bengaluru, Hyderabad, Qatar

Job Description:
Work effectively in a team environment to monitor, log, resolve, and escalate IT issues. Support IT infrastructure related projects, such as server or network upgrades, and office relocation and expansions. Manage multiple tasks and projects simultaneously, prioritizing workload efficiently. Support audio and visual technologies, including video conferencing, as well as participate in support of live events. Continually look for opportunities to develop solutions through automation.

Minimum Requirements:

1. Bachelor's degree in Information Technology.
2. Two to Four years of experience in an IT-related role.

Role: System Security

Industry Type: IT-Software, Software Services

Functional Area: IT Software - Application Programming, Maintenance

Employment Type: Full Time, Permanent

Role Category: Admin/Maintenance/Security/Data warehousing

Education:

1. UG: Any Graduate in Any Specialization, Graduation Not Required
2. PG: Post Graduation Not Required, Any Postgraduate in Any Specialization
3. Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Skills Required:
Audio Visual, Networking, Video Conferencing, IT Support, IT Infrastructure, Information Technology

Company Info:
Website:

Join to apply for the Technical Support Engineer , role at Location Solutions

Join to apply for the Technical Support Engineer , role at Location Solutions

The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions. The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction. This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.

Role Details – Key Responsibilities And Accountabilities

Project Implementation Support (Hardware)

• Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
• Create configurations for devices based on specific needs.
• Collaborate with hardware manufacturers to address bugs and resolve issues.
• Work closely with the system development team to implement improvement ideas and resolve bugs.
  
  

• Lead new installation projects, including maintenance, repair, and removal tasks.
• Provide guidance and support to technicians during installations and troubleshooting.
  
  

• Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
• Provide customers with insights and recommendations to optimize their operations by analyzing system data.
• Collaborate with other teams to enhance company processes, particularly in ERP improvement.
• Conduct training sessions for clients to ensure effective use of our solutions.
• Conducting internal training for the team to enhance the quality and build up teamwork
  
  

• Conduct usability testing to gather valuable insights for enhancing the user experience.
• Work closely with the development team to ensure that software tools meet quality standards.
  
  

• Bachelor’s degree in engineering, computer science, or a related field.
• Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
• Strong knowledge of GPS devices and vehicle accessories.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both verbal and written.
  
  

• Experience with Teltonika devices and Zoho Ticketing system is a plus.
• Ability to manage multiple projects and tasks simultaneously.
• willingness to travel for on-site installations and support when necessary.
• Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.
• Omani National required
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Get notified about new Technical Support Engineer jobs in Oman .

Salalah, Dhofar Governorate, Oman 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

NAIKA Technologies

3 - 6 years

₹ 10,00,000 - 16,00,000 P.A.

Oman, Delhi NCR, Mumbai, Dubai/ UAE, Hyderabad, Qatar

Job description
Active participation in IT Projects such as depot moves, hardware rollout and implementation of application software enhancements as assigned by the IT Manager. Provide end-user IT support in all aspects including hardware, software and network infrastructure, either directly or through direct liaison and co-ordination with other members of the local IT Team, the Group IT teams and third-party suppliers.

Minimum Requirements:
Degree in Computer Science, or any related field is preferable.
Minimum of four years experience working within IT Support helpdesk environment.
Good communication skill.

Role : System Security
Industry Type : IT-Software, Software Services
Functional Area : IT Software - Application Programming, Maintenance
Employment Type : Full Time, Permanent
Role Category : Admin/Maintenance/Security/Datawarehousing

Education
UG : Any Graduate in Any Specialization, Graduation Not Required
PG : Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate : Any Doctorate in Any Specialization, Doctorate Not Required

Skill Required -
Network Infrastructure, Application Software, Networking, Desktop Support, Hardware, IT Support, IT Management, IT Projects, End User

Company Info
Website : overseasjobs-search.com

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to

work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

Location: (Insert Location)

Job Type: Full Time

Posted: 27 March 2025

Expiry Date: 31 May 2025

Construction Experience: 12 years

1. Apply approved standards, procedures, and schedules to ensure the reliability and integrity of plant equipment and systems in the allocated area.
2. Supervise all field work in the area, ensuring resources and equipment are available to complete activities, utilizing company workshops, contractor yard workshops, or external vendors.
3. Contribute to developing procedures, work instructions, repair plans, inspection and testing schedules, and ensure compliance.
4. Assist in developing maintenance plans by detailing work scope and required resources, and ensure adherence.
5. Implement scheduled and unscheduled maintenance on relevant equipment and record all work history and data in the CMMS system.
6. Ensure qualitative work on mechanical equipment, proper installation, testing, and selection of equipment.
7. Mentor mechanical technicians, including Oman nationals, to enhance their competencies.
8. Ensure all work complies with QHSE policies and procedures.
9. Perform alignment work using laser alignment equipment and dial gauges.
10. Carry out flange tightening using hydraulic torquing and tensioning methods.
11. Inspect portable equipment as required.
12. Supervise up to 10 mechanical technicians, welders, and pipe fitters.

1. 12 years of experience in mechanical maintenance within the petrochemical, oil & gas, or power generation industry, including at least 5 years as a mechanical supervisor.
2. Degree, HND, or diploma in a relevant discipline or equivalent.
3. Proficiency in English (reading, writing, speaking) at IELTS level.
4. Proficient with computers, including Word, Excel, and Windows.
5. Robust knowledge of process equipment, pipes, gaskets, and bolting.
6. Experience in overhauling equipment like pumps, fans, blowers, and reciprocating compressors on-site.
7. Strong leadership skills to enhance workforce efficiency and productivity.
8. Trained and certified in lifting and slinging up to Person in Charge (PIC) level.
9. Knowledge of spare parts identification and management.

Location: Sur, Oman

Job Type: (Specify job type)

Posted: 27 March 2025

Expiry Date: (Specify expiry date)

Construction

Work Experience: 10+ years

Role Summary:

1. Apply approved standards, procedures, and schedules to ensure the reliability and integrity of plant equipment and systems in the allocated area.
2. Implement scheduled and unscheduled maintenance on relevant equipment, ensuring all work history and data are entered into the CMMS system.
3. Generate testing protocols, certificates, and documentation in line with standards, linking them to respective equipment within the CMMS.
4. Ensure application of standards, procedures, and schedules for plant reliability and integrity in accordance with company guidelines.
5. Place and remove spades, open and close pipe flanges, recognize gasket types, bolts, and nuts.
6. Carry out flange tightening by hydraulic torquing and tensioning methods.
7. Perform proper slinging and lifting with chain-blocks and small cranes.
8. Remove and reinstall rotating equipment such as pumps and motors.
9. Replace mechanical seals in pumps and compressors.
10. Obtain machine clearances and dimensional data for rotating equipment.
11. Acquire PTW certificates and fulfill PTW holder responsibilities.
12. Work extended hours and respond to call-outs as required.
13. Certify flange tightening, rigging, and slinging.

Requirements:

1. Education: Degree, HND, or Diploma in a related discipline or equivalent.
2. Experience: Over 10 years in mechanical maintenance within the petrochemical, oil and gas, or power generation industries.
3. Skills:
   • Proficient in English (reading, writing, speaking) to IELTS standards.
   • Computer skills: Word, Excel, Windows; good understanding of maintenance management systems.
   • Trained and experienced in the alignment of rotating equipment using reverse dial gauges and laser alignment tools.
   • Leadership skills to guide less experienced technicians.
   • Ability to properly pull-up gland packing and replace it.
   • Knowledge of spare parts identification and management.