15 Support jobs in Oman

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Join to apply for the Technical Support Engineer , role at Location Solutions

Join to apply for the Technical Support Engineer , role at Location Solutions

The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions. The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction. This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.

Role Details – Key Responsibilities And Accountabilities

Project Implementation Support (Hardware)

• Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
• Create configurations for devices based on specific needs.
• Collaborate with hardware manufacturers to address bugs and resolve issues.
• Work closely with the system development team to implement improvement ideas and resolve bugs.
  
  

• Lead new installation projects, including maintenance, repair, and removal tasks.
• Provide guidance and support to technicians during installations and troubleshooting.
  
  

• Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
• Provide customers with insights and recommendations to optimize their operations by analyzing system data.
• Collaborate with other teams to enhance company processes, particularly in ERP improvement.
• Conduct training sessions for clients to ensure effective use of our solutions.
• Conducting internal training for the team to enhance the quality and build up teamwork
  
  

• Conduct usability testing to gather valuable insights for enhancing the user experience.
• Work closely with the development team to ensure that software tools meet quality standards.
  
  

• Bachelor’s degree in engineering, computer science, or a related field.
• Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
• Strong knowledge of GPS devices and vehicle accessories.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both verbal and written.
  
  

• Experience with Teltonika devices and Zoho Ticketing system is a plus.
• Ability to manage multiple projects and tasks simultaneously.
• willingness to travel for on-site installations and support when necessary.
• Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.
• Omani National required
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Get notified about new Technical Support Engineer jobs in Oman .

Salalah, Dhofar Governorate, Oman 1 day ago

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NAIKA Technologies

3 - 6 years

₹ 10,00,000 - 16,00,000 P.A.

Oman, Delhi NCR, Mumbai, Dubai/ UAE, Hyderabad, Qatar

Job description
Active participation in IT Projects such as depot moves, hardware rollout and implementation of application software enhancements as assigned by the IT Manager. Provide end-user IT support in all aspects including hardware, software and network infrastructure, either directly or through direct liaison and co-ordination with other members of the local IT Team, the Group IT teams and third-party suppliers.

Minimum Requirements:
Degree in Computer Science, or any related field is preferable.
Minimum of four years experience working within IT Support helpdesk environment.
Good communication skill.

Role : System Security
Industry Type : IT-Software, Software Services
Functional Area : IT Software - Application Programming, Maintenance
Employment Type : Full Time, Permanent
Role Category : Admin/Maintenance/Security/Datawarehousing

Education
UG : Any Graduate in Any Specialization, Graduation Not Required
PG : Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate : Any Doctorate in Any Specialization, Doctorate Not Required

Skill Required -
Network Infrastructure, Application Software, Networking, Desktop Support, Hardware, IT Support, IT Management, IT Projects, End User

Company Info
Website : overseasjobs-search.com

Al Ghazi

Experience: 3 - 5 years

Salary: ₹ 10,00,000 - 14,00,000 P.A.

Location: Oman, Delhi NCR, Dubai/UAE, Bengaluru, Hyderabad, Qatar

Job Description:
Work effectively in a team environment to monitor, log, resolve, and escalate IT issues. Support IT infrastructure related projects, such as server or network upgrades, and office relocation and expansions. Manage multiple tasks and projects simultaneously, prioritizing workload efficiently. Support audio and visual technologies, including video conferencing, as well as participate in support of live events. Continually look for opportunities to develop solutions through automation.

Minimum Requirements:

1. Bachelor's degree in Information Technology.
2. Two to Four years of experience in an IT-related role.

Role: System Security

Industry Type: IT-Software, Software Services

Functional Area: IT Software - Application Programming, Maintenance

Employment Type: Full Time, Permanent

Role Category: Admin/Maintenance/Security/Data warehousing

Education:

1. UG: Any Graduate in Any Specialization, Graduation Not Required
2. PG: Post Graduation Not Required, Any Postgraduate in Any Specialization
3. Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Skills Required:
Audio Visual, Networking, Video Conferencing, IT Support, IT Infrastructure, Information Technology

Company Info:
Website:

Join to apply for the Support Engineering Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We operate with a distributed team of 1200+ colleagues in 75+ countries, with few office-based roles, meeting in person a few times annually in various locations worldwide.

The company is founder-led, profitable, and growing.

Our regional Support Managers lead world-class Support teams—solving complex technical problems for customers globally on Ubuntu Server, Desktop, and public cloud. Key attributes include customer focus—ensuring customer satisfaction—and technical excellence—keeping support teams updated with the latest technology and troubleshooting efficiently. We are hiring managers for both our Cloud Support Group and Devices Support Group.

The role involves:

1. Managing a professional support team, including skills development and performance management
2. Operational control, shift scheduling, and monitoring KPIs
3. Ensuring all customer cases are responded to within SLA and professionally
4. Acting as the escalation point for customers and addressing escalations appropriately
5. Maintaining accountability for customer satisfaction
6. Contributing to the support knowledge base
7. Continuously improving team processes and support service delivery
8. Hiring, developing, and training support team members
9. Collaborating with leadership to drive growth and transformation initiatives

Ideal candidates will have:

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership and team management experience
• Ability to work under pressure with a strong customer focus
• Fluency in English and preferably another language
• Excellent verbal and written communication skills
• Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies
• Contributions to Open Source projects
• Software development experience
• Experience working in support organizations
• Hands-on experience with Canonical's products

Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review and performance bonuses
• Additional benefits reflecting our values and local needs

About Canonical:

Canonical is at the forefront of the open source movement, publishing Ubuntu—the platform for AI, IoT, and cloud. We hire globally, set high standards, and promote excellence. Working remotely since 2004, we encourage innovative thinking, continuous learning, and skill development.

Canonical is an equal opportunity employer, committed to diversity and inclusion, and providing fair consideration regardless of background or identity.

Join to apply for the Support Engineering Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We operate with a distributed team of 1200+ colleagues in 75+ countries, with few office-based roles, meeting in person a few times annually in various locations worldwide.

The company is founder-led, profitable, and growing.

Our regional Support Managers lead world-class Support teams-solving complex technical problems for customers globally on Ubuntu Server, Desktop, and public cloud. Key attributes include customer focus-ensuring customer satisfaction-and technical excellence-keeping support teams updated with the latest technology and troubleshooting efficiently. We are hiring managers for both our Cloud Support Group and Devices Support Group.

The role involves:

1. Managing a professional support team, including skills development and performance management
2. Operational control, shift scheduling, and monitoring KPIs
3. Ensuring all customer cases are responded to within SLA and professionally
4. Acting as the escalation point for customers and addressing escalations appropriately
5. Maintaining accountability for customer satisfaction
6. Contributing to the support knowledge base
7. Continuously improving team processes and support service delivery
8. Hiring, developing, and training support team members
9. Collaborating with leadership to drive growth and transformation initiatives

Ideal candidates will have:

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership and team management experience
• Ability to work under pressure with a strong customer focus
• Fluency in English and preferably another language
• Excellent verbal and written communication skills
• Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies
• Contributions to Open Source projects
• Software development experience
• Experience working in support organizations
• Hands-on experience with Canonical's products

Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review and performance bonuses
• Additional benefits reflecting our values and local needs

About Canonical:

Canonical is at the forefront of the open source movement, publishing Ubuntu-the platform for AI, IoT, and cloud. We hire globally, set high standards, and promote excellence. Working remotely since 2004, we encourage innovative thinking, continuous learning, and skill development.

Canonical is an equal opportunity employer, committed to diversity and inclusion, and providing fair consideration regardless of background or identity.

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log tickets received from AIVS end-users.
• Assign ticket priority, urgency, category, and other details as per signed agreement clauses.
• Be aware of SLAs outlined in the agreement.
• Address AIVS users' tickets related to software and networking issues.
• Diagnose and troubleshoot issues, including account setup and software configuration.
• Understand the functionality of the AIVS system and its workflow.
• Conduct root cause analysis by asking targeted questions to customers.
• Report issues in the support ticket tool with adequate descriptions.
• Close tickets immediately after resolution.
• Understand the full support workflow.
• Provide prompt and accurate feedback to AIVS end-users.
• Schedule sessions with end-users for further information if needed.
• Prepare and submit reports as per agreement and management requests.
• Conduct monthly and quarterly reviews of support processes and performance.
• Maintain up-to-date records of focal points, project companies, and users.
• Follow up to ensure IT systems are fully functional post-troubleshooting.
• Escalate unresolved or complex issues to higher support tiers (L2 or L3) when necessary.
• Guide end-users on AIVS processes and functionalities.

Skills and Experience

• 4+ years of web application and mobile support experience.
• Experience with MIS and reporting.
• Ability to qualify tickets and achieve first call resolution (FCR).
• Excellent problem-solving and documentation skills.
• Proven customer service skills.
• Strong troubleshooting skills.
• Advanced proficiency in Microsoft Office.
• Knowledge of IT, including software development.
• Experience with ERP, CRM, mobile applications, Power BI, Oracle, UI Path.
• Good verbal and written communication skills.
• Ability to work in a 24x7 support environment during urgent situations.
• Location: Muscat Governance.

• Unit: Digital & Applications
• Division: Application Operation
• Location: HQ
• Grade:
  
  

• Minimum role requirements:
  
  

• Experience:
  
  

• Provide first-line and second-line support for business systems.
• Troubleshoot and resolve system issues.
• Assist users with system usage and functionality.
• Monitor system performance and identify issues.
• Document and maintain system documentation.
• Communicate effectively with users and technical teams.
• Maintain knowledge of business systems and processes.
• Adhere to service level agreements (SLAs).
• Contribute to the improvement of system usability and user experience.
• Stay updated on new technologies and industry best practices.
• Collaborate with cross-functional teams (e.g., business analysts, testers, project managers, business stakeholders).
  
  

Location: (Insert Location)

Job Type: Full Time

Posted: 27 March 2025

Expiry Date: 31 May 2025

Construction Experience: 12 years

1. Apply approved standards, procedures, and schedules to ensure the reliability and integrity of plant equipment and systems in the allocated area.
2. Supervise all field work in the area, ensuring resources and equipment are available to complete activities, utilizing company workshops, contractor yard workshops, or external vendors.
3. Contribute to developing procedures, work instructions, repair plans, inspection and testing schedules, and ensure compliance.
4. Assist in developing maintenance plans by detailing work scope and required resources, and ensure adherence.
5. Implement scheduled and unscheduled maintenance on relevant equipment and record all work history and data in the CMMS system.
6. Ensure qualitative work on mechanical equipment, proper installation, testing, and selection of equipment.
7. Mentor mechanical technicians, including Oman nationals, to enhance their competencies.
8. Ensure all work complies with QHSE policies and procedures.
9. Perform alignment work using laser alignment equipment and dial gauges.
10. Carry out flange tightening using hydraulic torquing and tensioning methods.
11. Inspect portable equipment as required.
12. Supervise up to 10 mechanical technicians, welders, and pipe fitters.

1. 12 years of experience in mechanical maintenance within the petrochemical, oil & gas, or power generation industry, including at least 5 years as a mechanical supervisor.
2. Degree, HND, or diploma in a relevant discipline or equivalent.
3. Proficiency in English (reading, writing, speaking) at IELTS level.
4. Proficient with computers, including Word, Excel, and Windows.
5. Robust knowledge of process equipment, pipes, gaskets, and bolting.
6. Experience in overhauling equipment like pumps, fans, blowers, and reciprocating compressors on-site.
7. Strong leadership skills to enhance workforce efficiency and productivity.
8. Trained and certified in lifting and slinging up to Person in Charge (PIC) level.
9. Knowledge of spare parts identification and management.