6 Service Quality jobs in Oman

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.

Job Title : Application Quality Assurance Specialist

Location : on Site

Department : Quality Assurance

Contract Duration: One Year Extendable

Job Overview :

We are seeking a meticulous and detail-oriented Quality Assurance Specialist to ensure the high quality of our applications and products. The role requires thorough testing, identifying bugs, and ensuring that all products meet company and industry standards before release. You will work closely with development teams to provide feedback, document test results, and ensure continuous improvement in the software development lifecycle.

Key Responsibilities :

• Develop and Execute Test Plans : Design and implement comprehensive test plans to identify potential issues in various applications.
• Conduct Functional Testing : Test applications to ensure that they meet functional specifications, including usability, reliability, and performance.
• Bug Reporting and Tracking : Identify, document, and report bugs or other issues, and work with development teams to resolve them in a timely manner.
• Automation Testing : Collaborate with the team to design, build, and maintain automated test frameworks.
• Collaboration : Work closely with developers, business analysts, and product managers to understand requirements and provide feedback during the development process.
• Compliance and Standards : Ensure that products meet company, client, and industry standards and requirements.
• Risk Management : Identify and assess potential risks in the software development process and proactively address them.
• Continuous Improvement : Stay updated with the latest QA methodologies, tools, and best practices, and apply them to ensure ongoing product quality.
• Documentation : Maintain detailed test case documentation, test results, and reports for future reference and audits.

Key Qualifications :

• Education : Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience : 3+ years of experience in Quality Assurance, preferably in a software development environment.
• Technical Skills :
• Strong understanding of QA methodologies, tools, and processes.
• Experience with both manual and automated testing tools (e.g., Selenium, JIRA, TestRail, etc.).
• Knowledge of programming languages like Java, Python, or JavaScript is a plus.
• Familiarity with Agile development methodologies and tools (e.g., Scrum, Kanban).
• Soft Skills :
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Detail-oriented and highly organized.

Preferred Qualifications :

• Certification in Quality Assurance (e.g., ISTQB, CSTE) is a plus.
• Experience in load testing, performance testing, and security testing.
• Familiarity with CI/CD tools like Jenkins, GitLab, etc.

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Develop and implement quality assurance policies and procedures in compliance with regulatory standards and guidelines, including FDA, EMA, and other applicable authorities.

Oversee the execution of quality control processes throughout the product lifecycle, from development and manufacturing to distribution and post-market surveillance.

Lead and manage a team of quality assurance professionals, providing guidance, training, and support to ensure adherence to quality standards and continuous improvement.

Conduct internal audits and inspections to assess compliance with quality management systems and identify areas for improvement.

Collaborate with cross-functional teams, including R&D, manufacturing, regulatory affairs, and supply chain, to resolve quality issues and drive process improvements.

Serve as a primary point of contact for regulatory agencies during inspections and audits, ensuring timely responses and corrective actions as needed.

Stay current on industry trends, regulations, and best practices in quality assurance and proactively implement changes to maintain compliance and improve efficiency.

Develop standardized production, quality, and customer-service standards

Identify potential risks before they become a problem, focusing on root cause analysis and preventive action

Perform internal and external quality audits and compile detailed reports of findings

Build a strong team through coaching, mentoring, specific training and performance evaluations

Requirements:

- Bachelor's degree in pharmacy, chemistry, biology, or related field; advanced degree preferred.

- Minimum of 10 years of experience in quality assurance within the pharmaceutical industry, with at least 5 years in a managerial or leadership role.

- Strong knowledge of regulatory requirements, including cGMP, GLP, and ICH guidelines, as well as experience with FDA inspections and audits.

- Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external stakeholders.

- Proven track record of implementing and managing quality management systems and driving continuous improvement initiatives.

- Detail-oriented with strong analytical and problem-solving skills, capable of identifying root causes of quality issues and implementing corrective actions.

- Certified Quality Auditor (CQA) or Certified Quality Manager (CQM) credentials preferred.

Overview

Freelance Biology - Quality Assurance (AI Trainer) at Mindrift. The platform connects specialists with AI projects to unlock the potential of Generative AI by leveraging real-world expertise. This role focuses on evaluating complex question–answer pairs written by experts and creating scoring criteria (rubrics) to assess the quality of responses.

• Content Creation & Refinement: Create and refine content to ensure accuracy and relevance across Biology topics, and develop references and task examples.
• Experts Acquisition: Assess qualification tests of experts to ensure their competency.
• Chat Moderation: Address project-related questions from other experts in Discord chats, especially regarding project guidelines.
• Auditing Work: Review and evaluate tasks completed by AI Trainers, ensure alignment with project guidelines, provide constructive feedback, verify expertise-related information, and edit content as needed to improve quality.

Simply apply to this post, qualify, and contribute to projects aligned with your skills on your own schedule. You will help shape the future of AI while ensuring technology benefits everyone.

• Master's or PhD in Biology or related field.
• At least 6 years of professional experience.
• Advanced English (C1) or above.
• Experience in writing or evaluating complex LLM prompts.
• Experience in teaching/lecturing/consulting in your domain.
• Willingness to learn new methods, ability to switch between tasks and topics quickly, and handle challenging, complex guidelines.
• Fully remote freelance role; you need a laptop, internet connection, available time, and enthusiasm.

• Part-time, remote freelance project that fits around your primary commitments.
• Work on advanced AI projects and gain valuable portfolio experience.
• Influence how future AI models understand and communicate in your field.

• Mid-Senior level

• Part-time

• Other

• IT Services and IT Consulting

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