29 Senior Agent jobs in Oman

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

Responsibilities:

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

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Join to apply for the Concierge Agent role at Greenfix Property Care

We are seeking a courteous, knowledgeable, and highly organized Concierge Agent to join our guest services team. As a Concierge Agent, you will serve as the primary point of contact for guests, providing exceptional service by offering information, recommendations, and assistance with all aspects of their stay. Your role is essential in enhancing the guest experience and ensuring their visit is memorable and seamless.

YOUR DAY-TO-DAY:

• Greet guests warmly and professionally upon arrival and throughout their stay.
• Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
• Make reservations for restaurants, tours, shows, spa treatments, and other activities.
• Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
• Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
• Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
• Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
• Liaise with internal departments to fulfill guest requests.
• Maintain records of guest preferences and history for personalized service.
• Monitor and respond to guest inquiries via phone, email, or in person.
• Uphold all company policies, procedures, and brand standards.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent; hospitality or tourism degree preferred.
• Minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Fluent in English; additional languages are a plus.
• Proficient in Microsoft Office and hotel reservation or concierge software.
• Ability to work a flexible schedule including nights, weekends, and holidays.

WHAT YOU CAN EXPECT FROM US:

We offer a competitive salary, full uniform, impressive room discounts, and comprehensive training. We foster an inclusive environment that celebrates diversity and supports your well-being, both inside and outside of work. Join us and be part of our global family, contributing to a sustainable future and creating memorable guest experiences.

Don't meet every requirement? Still apply! We believe diverse character and enthusiasm matter most. Hit the 'Apply' button today and start your journey with us.

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**Additional Information**
**Job Number**
**Job Category** Reservations
**Location** The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

Responsibilities

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

Employment Details

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

Conditions of employment

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.

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Guest Service Agent role at Alila Hotels

General Responsibilities

• Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
• Care about your work environment and make sure it is tidy and well maintained
• Be reliable and ensure you are at work on time
• Know your role in case of emergency such as bomb threat, flood, fire
• Understand the Employee Handbook and comply with the standards it outlines
• Carry out all professionally reasonable instructions given by your supervisor

Technical Expertise

• Maintain a friendly, neat and pleasant image to the guests
• Prepare registration cards for arriving guests ensuring that they are correctly completed with required information
• Maintain accurate records and inform other departments of arrivals, room changes, check-outs and special arrangements for VIP guests
• Keep up to date the current arrivals list and be familiar with the daily list of VIP, Returning and Suite guests
• Check all VIP arrival rooms with Housekeeping Manager/Supervisor and ensure everything is in order (cleanliness/amenity)
• Meet and greet arriving guests and bid farewell to departing clients
• Escort VIP, returning, and Suite guests to their rooms
• Handle in-room check-in for VIP, returning, and Suite guests
• Update and help maintain accurate guest history records to provide maximum service for returning guests
• Deliver personal recognition to Alila Link members whenever possible
• Be able to handle any queries from Alila Link members
• Be able to handle mail and messages
• Be tactful to guests’ complaints, requests and inquiries
• Utilize guest comment cards to provide feedback and recommendations for product/service improvement
• Record all suggestions and comments from guests
• Actively sell the in-house facilities to guests
• Fully converse with the hotel's facilities and services
• Provide guests with up-to-date hotel information and events
• Understand all hotel promotion activities, exclusive packages, Alila Link, etc.
• Be available to handle guest requests and play the role of the “host” in the lobby and public areas
• Provide security and privacy of guests by keeping all guest information confidential unless otherwise instructed
• Maintain an active presence in the lobby
• Prepare required list reports
• Able to conduct hotel tours when required
• Greet and assist guests with maximum courtesy and attention during their stay
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention throughout their stays
• Check VIP rooms and suites to ensure guest amenities are provided accordingly
• Perform duties within the Front Office Section: Reception, Z-Line and Reservation
• Assist the Duty Manager and Senior Guest Service Agents with their jobs
• Courtesy calls with a minimum of 10 in-house guests to collect guest comments and observe guests’ needs
• Contribute to overall operational efficiency by performing other relevant duties assigned
• Maintain a logbook as a vital communication tool among the Guest Relations officers and follow up
• Be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

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Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
Run daily reports for Reservation department, operational departments, Sales & Marketing.
Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
Assist in all allocation of rooms.
Check and handle for special requests and hard blocking rooms as needed.
Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests arrival.
Track future room availabilities based on reservations.
Monitor and update internet reservation system in coordinate with respected hosts.
Assist in determine room rates based on the selling tactics of the resort.
Assist in the management of the guest history and profile system.
Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.

Qualifications
To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 1 years experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings. Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Senior Reservations Agent

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**About Us**
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest's curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we're curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we're excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Are you ready to join our team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?
Join our team as a Guest Experience Agent and embark on a journey where no day is the same! We are searching for a unique individual who can effortlessly blend exceptional customer service with a creative touch.
Are you a people person with a passion for creating unforgettable experiences? Do you have a talent for anticipating guests' needs before they even know they have them? If so, this might be the perfect role for you!
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ You will be the face of our hotel, responsible for greeting and assisting guests from check-in to check-out.
+ Your warm and welcoming personality will create a lasting first impression, ensuring our guests feel immediately at home.
+ Your day-to-day tasks will include providing recommendations on local attractions, restaurants, and events, arranging transportation, coordinating special requests, and resolving any guest concerns promptly and efficiently.
+ You will also have the opportunity to put your creativity to work by organizing unique experiences and surprises that will make our guests' stay truly unforgettable.
+ Monitors all calls that are in queue and answers appropriately.
**What do we need from you?**
+ Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
+ Fluency in the local language - extra language skills would be great, but not essential.
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math, and computer skills.
**What you can expect from us?**
We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. We are always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Description:**
General Responsibility
1. Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation
3. Always present a clean and tidy appearance in accordance with the hotel's grooming standards
4. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
5. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
6. Care about your work environment and make sure it is tidy and well maintained
7. Be reliable and ensure you are at work on time
8. Know your role in case of emergency such as bomb threat, flood, fire.
9. Understand the Employee Handbook and comply with the standards it outlines
10. Carry out all professionally reasonable instructions given by your supervisor
Technical Expertise
1. Maintain a friendly, neat and pleasant image to the guests
2. Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.
3. Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.
4. Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite's guest.
5. To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)
6. Meet and greets arriving guests and bid farewell to departing clients
7. Escort VIP, returning, and Suite guests to the room
8. Handles in room check in for VIP, returning, and Suite guests
9. Updates and helps maintain accurate guest history records in order to give maximum service for returning guests
10. Deliver personal recognition to Alila Link members whenever possible.
11. Be able to handle any queries from Alila Link members.
12. Be able to handle mail and messages.
13. Be tactful to guests complaints, requests and enquiries
14. To utilize guest comment card to give feedback and recommendations for product/service improvement
15. Record all suggestions and comments from guests
16. To actively sell the in-house facilities to guests
17. Fully conversant with the hotels facilities and services
18. To provide guest with up to date hotel information and events
19. Understand all hotel promotion activities, eq special package, Alila Link etc
20. Always be available to handle guest request and play the role of the "host" in the lobby and public area.
21. To provide security and privacy of guests by keeping all guest's information confidential unless otherwise instructed by guests.
22. Maintain an active presence in the lobby
23. To prepares required list reports.
24. Able to conduct Hotel Tour at any time require.
25. Greet and assist the guest with maximum courtesy and attention during their stay.
26. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
27. Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.
28. To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.
29. Assist the Duty Manager and Senior Guest Service Agents with their jobs.
30. Courtesy call with minimum 10 in house guests to collect guest comments and observe guests' needs
31. To contribute to overall operational efficiency by performing other relevant duties assigned.
32. Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up
33. To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.
**Primary Location:** OM-Ad Dakhiliyah
**Organization:** Alila Jabal Akhdar
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ADD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.