What Jobs are available for Sales Clerk in Oman?

• Meet & greet the visitors to direct them to the sales team.
• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate and timely information regarding property details, construction status & any other requirements.
• Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
• Assist clients with service requests, including modifications, payments, and updates.
• Maintain detailed records of client interactions, transactions, and feedback in the company's CRM system.
• Leads management: ensure all leads are added in the company's CRM system, assigned, updated, and recycled.
• Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.
• Develop and implement strategies to enhance the customer experience and improve service quality.
• Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
• Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.
• Prepare and provided reports as required by management or any other stake holder.

Job Type: Full-time

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Job description:

Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Oman

**Open to Residents Across Oman ( Salalah, Batinah, Al Dakhiliyah, Ash Sharqiyah)

Are you ready to embark on a rewarding journey while shaping exceptional customer experiences?

About Us:

Join our esteemed international market research consultancy in enhancing customer service standards across Oman. We're currently seeking enthusiastic individuals to join our team as Customer Service Evaluators/Mystery Shoppers.

Job Description:

You'll have the opportunity to assess and elevate customer service standards at various venues across Oman. Your role involves immersing yourself as a genuine customer, evaluating staff performance, and providing valuable feedback.

What You'll Do:

• Pose as a real customer to evaluate service quality and overall experience.
• Complete assignments efficiently, typically within an hour.
• Submit detailed reports online from the comfort of your home.

Requirements:

• Fluent in English with strong communication and writing skills.
• Sharp observation skills to capture key details effectively.

Why Choose Us?

• Flexible part-time opportunity with competitive compensation per assignment.
• Gain valuable insights into diverse industries and contribute to enhancing customer experiences.
• Join a supportive team dedicated to your success and growth.

Ready to Get Started?

If you're a resident of Oman and ready to embark on this exciting journey, visit our website to register as a Mystery Shopper and create your profile today

Please note: This is a part-time position, and we do not provide visas.

Don't miss out on this opportunity to make a difference while enjoying a rewarding experience Apply now and become a vital part of our mission to elevate customer service standards across Oman.

Job Type: Part-time

Pay: RO RO25.000 per day

Expected hours: 3 per week

Customer Service Officer for MN SPC - Omani National

As a member of
Munich Re
the
MedNet Oman
is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
"Officer - Customer Service"
who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time

Job Title: Retail Sales Supervisor

Job Summary:

We are seeking a motivated and experienced Retail Sales Supervisor to oversee the daily retail operations of our lighting showroom. The ideal candidate will have strong leadership skills, excellent customer service abilities, and a good understanding of lighting products and technologies. This role is responsible for driving sales performance, managing a team of retail sales associates, and ensuring an outstanding customer experience in line with our brand and quality standards.

Key Responsibilities:

Supervise and manage the day-to-day operations of the showroom or retail store.

Lead, train, and motivate the sales team to achieve sales targets and deliver excellent customer service.

Maintain a strong knowledge of the company's lighting product range, including LED, decorative, architectural, and smart lighting solutions.

Ensure attractive and effective product displays through proper visual merchandising techniques.

Monitor stock levels, coordinate with the inventory department for replenishment, and ensure the availability of key items.

Handle escalated customer inquiries, concerns, and complaints professionally and efficiently.

Monitor competitor activities in the retail market and recommend enhancements to in-store offerings or marketing strategies.

Assist with the planning and execution of in-store promotions, product launches, and customer engagement events.

Prepare and present periodic sales reports, staff performance evaluations, and customer feedback summaries.

Ensure adherence to all company policies, operational procedures, and health & safety standards within the retail environment.

Qualifications & Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

Minimum 2 years of experience in retail sales supervision, preferably in the lighting, electronics, or home improvement industry.

Strong leadership and people management skills.

Excellent communication, negotiation, and customer service skills.

Familiarity with lighting technologies (e.g., LED, smart lighting) is a plus.

Proficiency in Microsoft Office and retail sales software (POS systems, CRM tools).

Ability to work flexible hours, including weekends and holidays, as needed.

Company Description

Role Description

This is a full-time on-site role for a Retail Sales Representative, located in Muscat, Oman. The Retail Sales Representative will be responsible for assisting customers and providing excellent customer service. Day-to-day tasks include guiding customers on product selections, providing product knowledge, processing transactions, maintaining store appearance, and participating in sales events and promotions.

Qualifications

• 4-5 years experience in construction chemicals.
• Strong Communication and Customer Service skills
• Sales skills and the ability to meet sales targets
• Excellent interpersonal skills and a positive attitude
• Ability to work in a fast-paced environment
• Previous experience in retail sales is a plus
• Bachelor degree/Diploma in Civil or Equivalent.
• Salary is determined by the experience in the relevant market and their knowledge of the product.

ales Executive – Home Appliances (Organized Retail / Hypermarkets)

Job Location:Oman

We are seeking an experienced and results-driven Sales Executive to manage and grow our business in organized retail (hypermarket) channels across Oman

Key Responsibilities:

• Achieve monthly and yearly sales targets for Bosch appliances in organized retail (hypermarket) channels.

• Build and maintain strong relationships with hypermarket buyers, store section managers, and retail partners.

• Ensure timely settlement of retailer credit notes (Gift Vouchers, Promotions, Space Rent, etc.).

•Collect payments (Cheques) within the approved credit period.

• Coordinate regularly with internal teams including C&C and Accounts.

• Supervise 1–2 promoters as required.

Qualifications
• Bachelor's Degree (Graduate)

Experience:
• 5–10 years of experience in consumer appliances or electronics sales, preferably in the GCC region.

Job Type: Full-time

Pay: RO RO1, per month

Application Question(s):

• Do You Have Atleast 5-10 years of Experience in Home Appliance / electronics industry?
• Kindly Mention Your Expected Salary?
• Do you Have experience in hypermarkets and store section ?

We Are Looking Urgently for an EXPERIENCED ECOMMERCE SALESMAN to join our team, specializing in Customer Support. The selected candidate will handle customer inquiries across social media platforms such as Facebook and Instagram, ensuring a seamless and professional interaction that reflects our brand values.

As the Online Customer Support Salesman, your primary role will be to engage with customers on social media, respond to their queries, and guide them through their shopping experience. The role involves handling inquiries and engaging with customers on Facebook and Instagram.
Requirements:
Proven experience in e-commerce sales , especially on social media platforms
Minimum of 2-3 years of experience in same field
Proficient English (spoken and written)
Excellent communication and customer service skills.
Ability to manage multiple inquiries and provide effective solutions
Manage customer inquiries and concerns on Facebook and Instagram in a timely and professional manner.
Provide detailed information on products, services, pricing, and availability.
Gather customer feedback to improve services and product offerings.
Social Media Proficiency:
Experience in using Facebook and Instagram for sales purposes.
Meticulous in responding to inquiries, following up with customers, and keeping records.
Keep detailed records of customer interactions and transactions to ensure smooth operations and effective customer

Duty Timing: 09 to 06 - Thursday half day - Friday Full Off
Working Day: 06 Day in Week
Opportunity to work in a fast-growing company with a dynamic team.
Exposure to a wide range of products and customer interactions.
Competitive salary of OMR/month + Incentives on Sales Targets
If you meet the above qualifications and are passionate about customer support and online sales, we would love to hear from you.

Job Type: Full-time

Pay: OMR OMR) per month