15 Sales Assistant jobs in Oman

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About The Role

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up-selling and cross selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
  
  

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

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POSITION OBJECTIVE

- The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience

- Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.

Customer service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / attitude / knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the point of sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

The ideal sales associate in a retail company should have a bachelor's degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.

Job Description - Counter Sales Associate (COU )

Counter Sales Associate (Job Number: COU )

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.

RESPONSIBILITIES

• Greet and serve walk-in customers, providing high-level service through product knowledge and adhering to established procedures.
• Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
• Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
• Participate in opening and closing duties in compliance with norms and internal procedures.
• Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
• Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
• Place orders for required products through coordination with relevant stakeholders.
• Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
• Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
• Ensure a clean environment by implementing hygiene practices such as the "Clean as you go" policy and regularly sanitizing the counter display.
• Complete monthly inventory for all disposable items (consumables).

LANGUAGE & TECHNICAL SKILLS

Fluency in English.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in Customer Service, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

Organizational Savvy

Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that basically aligns with the culture.

Demonstrates Self-Awareness

Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

• Greet and assist customers in a professional and friendly manner
• Understand customer needs and recommend suitable products
• Provide detailed product knowledge on luxury items like watches, sunglasses, and accessories
• Achieve and exceed sales targets
• Handle billing and point-of-sale transactions
• Maintain store cleanliness and merchandise displays
• Handle customer complaints and returns gracefully
• Participate in stock management and inventory audits
• Follow Rivoli’s grooming, customer service, and sales standards

• Education: Minimum high school diploma; retail training is an advantage
• Experience: 1–2 years in a retail sales role, preferably in luxury or lifestyle brands
• Language: Fluent in English; Arabic or Hindi is a plus
• Age: 21–35 years preferred
• Personality: Presentable, outgoing, confident, and customer-focused
• Skills: Sales, communication, teamwork, and basic computer knowledge
• Others: Valid passport, willingness to relocate to Oman

• Monthly Salary: OMR 200 – 300 (Approx. USD 520 – 780), depending on experience
• Incentives: Sales commission and bonuses based on targets
• Accommodation: Provided by employer or housing allowance
• Transportation: Company-provided or allowance included
• Medical Insurance: Fully covered by Rivoli
• Visa and Work Permit: Sponsored and processed by the company
• Leave Entitlement: 30 days paid annual leave
• Flight Tickets: Return airfare after completion of the contract
• Uniform: Provided by the company
• Career Growth: Opportunities for internal promotions across GCC locations

• Updated resume with photo
• Valid passport copy
• Educational certificates
• Experience letters (if available)

• Shortlisted candidates will be contacted for a virtual or in-person interview
• Offer letter and visa processing follow upon selection

Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation.
The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her! Victoria's Secret delivers a best-in-class, captivating branded customer experience that builds loyalty.
As well as its flagship stores which focus on lingerie, Victoria's Secret also operates Victoria's Secret Beauty and Accessories stores, a unique concept with three elements - beauty, accessories and apparel/panties, giving customers access to a range of products from the brand. Along with the beauty products, VSBA offers exclusive branded accessories including cosmetic cases, travel collection, small leather goods sunglasses and handbags.The Senior Sales Associate will be part of a fast-paced store providing excellent customer service by creating a rapport with each customer and ensuring a truly unique shopping experience. You will be committed to providing expert product knowledge and sharing knowledge with the customer whilst acting with integrity at all times.

Arabic - Fluent / Excellent
English - Fluent / Excellent

Any

Any

Job Skills

A minimum of 1 year's retail experience.
Excellent people skills coupled with creativity, energy and enthusiasm.
Have excellent communication skills in both Arabic and English.
Ability to achieve targets even if put under pressure

About The Company

M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognized retail brands. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies. Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.