6 Sales Account Management jobs in Oman
Account Management Lead
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Serve as the primary point of contact for senior management of existing Port and Freezone tenants and potential investors. Support the Deputy Vice President – Commercial in implementing the commercial strategy for assigned markets, aligned with the organization's overall objectives. Build and maintain strong relationships with client's senior decision-makers to ensure sustained investment, customer retention, and long-term growth within the Port and Freezone
Account Management and Strategy
- Act as the primary point of contact for key clients, ensuring their needs are met efficiently.
- Develop and maintain strong relationships with existing and potential customers.
- Address client concerns and work proactively to enhance customer satisfaction.
- Identify opportunities for business expansion with existing customers.
- Collaborate with the Business Development team to attract new clients.
- Monitor trends in the market, customer behavior, and industry shifts; assess how these developments impact tenant operations and long-term sector viability.
- Communicate key market insights and potential risks or opportunities to the line manager and executive management, supporting proactive decision-making
- Negotiate and manage client contracts in alignment with company policies.
- Ensure contractual obligations are met by both the company and clients.
- Work closely with legal and finance teams to maintain contract compliance.
- Develop and maintain operational standards within the department
- Assess tenant lifecycle maturity and propose tailored support or upgrades to retain and expand key accounts.
- Develop account development plans for strategic clients to deepen engagement, identify cross-selling opportunities, and drive long-term revenue growth.
- Monitor early warning signals in client behavior, feedback, or financials; flag risks to service continuity and propose mitigation plans
- Lead root-cause analysis for recurring client issues and recommend structural improvements.
- Represent the Account Management function in executive meetings, cross-departmental initiatives, and high-level client forums.
- Act as a trusted advisor to internal stakeholders by sharing account insights that influence service delivery, innovation, and policy updates
- Develop a strong talent pipeline within the team by identifying high-potential staff and ensuring succession plans are in place for key roles
Innovation & Digitalization
- Champion the department digitalization journey
- Leverage technology (CRM, others) to enhance accessibility and responsiveness and improve overall efficiencies
- Promote digital adoption within the team and integrate automation where applicable to enhance scalability.
Customer Experience
- Instill a customer-first mindset within the account management team.
- Hold account managers accountable for delivering a consistent, high-quality customer experience, addressing any systemic service gaps
- Lead periodic service quality reviews and implement corrective actions as needed to uphold customer satisfaction
- Ensure all processes and policies align with delivering exceptional customer value.
- Define and monitor key CX metrics (e.g., response time, resolution rate, satisfaction scores)
- Hold account managers accountable for delivering consistent and exceptional client experiences.
- Translate client feedback into service enhancements and operational improvements.
- Lead Voice of the Customer efforts and advocate internally for client-driven improvements.
- Address systemic issues impacting CX (e.g., billing, onboarding, support).
Management Reports
- Develop and maintain dashboards, reports, and KPIs to track business performance.
- Identify gaps in data collection and reporting processes and recommend solutions.
- Collaborate with cross-functional teams (Communications, Finance, Strategy, IT) to define data needs.
- Incorporate market intelligence and client impact assessments into management reports to inform strategic decisions.
- Integrate market intelligence and client impact assessments into regular reporting to inform strategic planning.
- Ensure that all departmental reports, completed timely and comply with SIP Group's policies and standards.
- Timely preparation of periodical management reports and progress reports to keep the senior management informed about the progress of various initiatives and to facilitate decision-making.
Leadership
- Provide overall direction for the effective achievement of department objectives through leadership of the account management team, including setting individual goals, managing performance, and ensuring the consistent delivery of high-quality service to tenants.
- Oversee the work of account managers to ensure client interactions are professional, responsive, and aligned with company standards.
- Monitor and guide team performance to maintain quality, consistency, and accountability in all customer-facing processes.
- Mentor, coach, and motivate team members, offering feedback and identifying development opportunities to raise capability and service standards-facing processes.
- Ensure account managers are equipped with tools, training, and information to deliver excellence in account servicing and relationship management.
- Collaborate with the colleagues in the Heads of Departments community, to synergise efforts across SIP Group for the successful achievement of strategic objectives.
- In collaboration with functional experts, seek and establish ways to develop talent across SIP Group, championing talent solutions.
Policies, Systems, Processes & Procedures
- The implementation of departmental policies, systems, processes, procedures and controls covering all areas of department so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
Quality, Health, Safety, & Environment
- The compliance of all relevant quality, health, safety and environmental management policies, procedures and controls across the function to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.
Minimum Requirements
- Bachelor's degree in business studies, Commercial Management, Logistics, Industrial Management Studies or a related field.
- Minimum of 5–7 years of progressive experience in account management, business development, or commercial roles, preferably within the logistics, port, or freezone sectors.
- Proven track record in managing strategic client relationships, commercial negotiations, and driving revenue growth.
- Familiarity with port and freezone regulations, trade policies, and commercial operations is highly advantageous.
- Solid understanding of contract structures, legal compliance, and client-facing documentation standards.
- Experience in using CRM systems and digital tools to manage customer interactions and performance data.
- Strong commercial acumen and ability to align client needs with business objectives.
- Skilled in contract negotiation, revenue optimization, and stakeholder alignment.
- Ability to analyze business and customer data to generate strategic insights and drive decision-making.
- Strong leadership capabilities, including team supervision, coaching, and performance management.
- Excellent communication and interpersonal skills, with the ability to engage and influence at all organizational levels.
- Collaborative mindset with strong stakeholder engagement and coordination skills
- Demonstrated ability to resolve conflicts, manage client escalations, and handle complex challenges effectively.
- Skilled in managing and improving operational processes with a focus on quality, efficiency, and customer satisfaction.
- Commitment to continuous improvement and innovation in service delivery.
Key Account Executive
Posted 16 days ago
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ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSEUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are passionate about driving growth, building strong customer relationships, and unlocking new market opportunities, then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE- Team Leadership and Development
- Supervise and motivate a team of sales representatives, providing them with guidance, training, and support to maximize their performance and productivity.
- Develop and implement effective sales plans in line with company objectives
- Build and maintain strong relationships with key retail customers, distributors, and channel partners.
- Resolve customer complaints and queries in a professional and timely manner, ensuring customer satisfaction and brand loyalty.
- Ensure proper execution of merchandising standards in-store, including product placement, stock rotation, and promotional displays
- Monitor and manage inventory levels to minimize out-of-stock situations or excess stock issues.
- Act as a liaison between field teams and management, communicating challenges, opportunities, and recommendations.
- Participate in cross-functional projects and initiatives to drive business results.
- Minimum:3-5 years of experience in sales or customer development, preferably in FMCG.
- Preferred:Experience in the Oman market, especially in the MT channels.
- Customer Relationship Management
- Team Management
- Channel Strategy Execution
- Negotiation & Selling Skills
- Data Analysis & Insight Generation
- Route-to-Market Understanding
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE : Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE : Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY : Explores the world around them, continually learning and developing their skills.
Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
#J-18808-LjbffrKey Account Manager
Posted today
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Responsibilities:
Responsible for the development and operation of regional chain brands, and responsible for the user promotion and scale improvement of the brands under my jurisdiction; Implement the company's sales strategy and achieve the performance target;
Responsible for promoting in-depth cooperation between regional chain brands and platforms in brand marketing, promotional activities, user operations and other fields to enhance brand image;
3, the institute has the characteristics of brand industry, in-depth understanding of brand business operations, and help brands to develop professional delivery solutions and landing; Guide customer delivery operation iteration through business data analysis, and continuously promote the in-depth link between platform and brand;
- Establish a good communication relationship with the distribution department, as a bridge between brand and platform distribution, and cooperate with the distribution side to continuously improve the brand distribution
Requires:
1, excellent communication and proposal skills, good execution, can quickly promote business cooperation;
2, have a strong business negotiation and a certain market development ability, insight into customer/user needs, the courage to accept challenges;
3, integrity and toughness, passion for work, with team spirit;
- Fluent in listening, speaking, reading and writing English and Arabic
The following are preffer:
1.Related experiences in food delivery industry, catering industry and retail industry;
2.Conversational proficiency in Mandarin Chinese.
Highlights:
- Participate in and witness the rapid development of Meituan's global food delivery business, experience rapid growth, work with a global and diverse team, and have a great opportunity to deepen your skills and explore innovation.
Key Account Sales Manager
Posted today
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Company Description
Sahllak is a leading IT consulting firm dedicated to driving digital transformation in Oman. Specializing in ERP solutions, cybersecurity, AI & business automation, and AI marketing solutions, we help businesses of all sizes achieve operational excellence and long-term growth. Our mission is to empower Omani businesses by leveraging technology to streamline operations, reduce costs, and make data-driven decisions. We tailor our solutions to meet each client's unique needs, fostering a culture of collaboration and innovation.
What you will do ?
- Create and execute lead generation campaigns using online tools like LinkedIn Sales Navigator, Apollo, HubSpot, ZoomInfo to capture new audiences and generate high-quality leads.
- Conduct independent research to identify prospects, map industries, and create new business opportunities.
- Drive Online sales and ensure consistent revenue growth.
- Lead
B2B SaaS sales cycles from prospecting to closure.
What we are looking for ?
- 3–4 years of experience in B2B / Digital sales.
- Proven track record in Pipeline management, and lead generation.
- Skilled in LinkedIn outreach, prospecting, and social selling.
- Strong communication & negotiation skills.
- Self-driven, target-oriented, and growth-focused.
sales key account manager
Posted today
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Job Purpose
In the assigned role of Key Account Manager, you will be responsible for acquiring and growing our most important key client accounts assigned to you in this role. You will build and maintain a strong trusted relationships with clients. You will be single point of contact for all key clients matters, understands clients needs clearly, work within organization to ensure clients timelines and help client to be successful.
Duties/Responsibilities
- Develop new key accounts and maintain existing key account relationships between major key clients and organization.
- Owns an assigned list of key customers, named accounts and other accounts. End to End ownership of key accounts and named accounts
- Identify new projects, orders in pipeline with key accounts based on relationship and continuous communication.
- Delivers Year-on-Year aggressive Sales target growth for data communication products and solutions, for Industrial Automation projects and applications, to various customers and markets within Middle East Territory.
- Understand and support key client requirements, resolve queries to gain maximum confidence and to maximize business profits.
- Identify and develop local system integrators and partners to increase sales of Easy World products and ensure successful implementation and support.
- Responsible to drive the specification of Easy World in OEM design, End user projects and standards, ensuring our brands are registered / listed with and approved by major end users/government entities.
- Meet customers regularly and update them about our products and services.
- Maintain at all times CRM system, ensuring all leads and opportunities are registered and followed up always, updated with relevant accurate data.
- Closely work with internal stake holders for placement of orders, deliveries, finance payment collections and exception approvals.
Required Skills/Abilities
- Excellent Key Account Management Skills
- Strong business acumen and commercials understanding
- Excellent Communication skills, Presentation skills & Customer Relationship skills
- Excellent Interpersonal and Social Skills and ability to build a network and team environment in an organization.
- Excellent in Sales Strategy, Sales forecasting, Market mapping, Data analysis & Negotiations skills.
- Should have prior work experience managing & developing key accounts, brands distribution, identifying prospects of projects, having worked directly with key senior members in government sectors.
- Technical knowledge of Networking, CCTV, Wireless Technology and Industrial Automation, PLC, SCADA.
- Working experience with Automation Plants, Electric Power, Water and Gas Utilities, Oil & Gas, Transportation (Road, Airports, Ports, Railways, Metro), Government (Mission Critical, Harsh Environment, High Availability) is preferred.
- Should be Competitive, self-driven, ambitious, goal/target oriented, resilient, strategic thinker, & execution driven.
- Should be Disciplined, focused, punctual, organized and target oriented.
- Maintains excellent working relationship with colleagues, customers, suppliers and vendors.
- Should be ready and flexible to travel as per business requirements.
Education And Experience
- University Degree in Sales / Business management from recognized university
- Prior Experience of working in distribution of Industrial automation, Networking, Wireless, CCTV, Telecommunication product sales is preferred
- Thorough knowledge of local and international laws, regulations and policies regards to customs, excise, taxes and internal company processes.
- 7-10 years of work experience as Account Manager in Similar industry.
Key Account Manager Business Sales
Posted today
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Role Purpose
To sell innovative ICT products, services, and solutions to business customers while maintaining strong relationships with the accounts.
Position Information
Title: Key Account Manager, Business Sales
- Unit: Business
- Division: Sales
- Minimum role requirements:
- Bachelor's degree in business, Engineering, Marketing, ICT, or related field.
- Sales experience in B2B segment.
- Internal Applicant: 3 years of relevant experience.
Key Accountabilities
- Manage sector accounts relationship to meet set sales targets and product portfolio mix.
- Determine new market opportunities for the sector by collating data on overall enterprise business and competitive environment
- Migrate accounts from competitors as according to sales strategy
- Provide market intelligence to BU Marketing concerning customer needs
- Ensure sector account customers are satisfied by fulfilling their business needs
- Identify new business opportunities and key market trends to drive growth and enhance the value proposition of ICT offerings in alignment with customer needs.
- Effectively develop, track and manage the sales pipeline.
- Collaborate with the ICT and Digital Solutions division to develop and implement effective sales strategies and comprehensive annual sales plans.
- Deliver compelling and detailed sales presentations showcasing innovative ICT and Digital Solutions to prospective and existing customers.
- Cultivate a deep understanding of ICT products and services to effectively communicate their benefits and applications to clients.
- Gather and analyze customer use cases and business cases to assist the Products Sales and other internal teams in creating tailored propositions.
- Work closely with the Service Management, Products Sales , Pricing and Partner Management teams to develop competitive proposals and submit them to customers within the agreed-upon deadlines.
- Provide ongoing support to the Department with various ad-hoc assignments and tasks related to achieving the company's strategic sales targets.
- Collaborate closely with the Products Sales to identify ICT opportunities within their customer base, initiate these opportunities with the internal team for proposal development, and deliver the solutions to the customers.
Key Competencies
- Corporate Customer Sales Strategy
- Key Account Management
- Planning and Organizing
- Organizational Awareness
- Knowledge of Domain and Ecosystem
- People Management
- Entrepreneurial Mindset
- Customer Focus
- Communicating with impact
- Sense of Urgency
- Agility & Adaptability
- Self-Development
- Creativity & Innovation
- Proactivity
- Analytical Thinking & Problem Solving
- Attention to Detail
- Ethics & Compliance
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