12 Retail Services jobs in Oman

Join to apply for the Store Manager - Rituals role at Apparel Group

Join to apply for the Store Manager - Rituals role at Apparel Group

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products
  
  

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products
  
  

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensure minimal stock loss manage stockrooms
• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Apply creative techniques to achieve / exceed the store sales target
• Ensure has the required stock levels to maximize the sales
• Weekly audit the store administration and resolve discrepancies if any
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Supervise the store and provide feedback to the Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store operations responsibility
• Must be physically fit to stand for extended hours and heavy lifting

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

Referrals increase your chances of interviewing at Apparel Group by 2x

Get notified about new Store Manager jobs in Oman .

Salalah, Dhofar Governorate, Oman 5 days ago

Salalah, Dhofar Governorate, Oman 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.

Job Requirements:

Graduate in any discipline.

Years of Experience:

1. 5-7 years experience of successfully running a profitable retail store.

Essential Roles and Responsibilities:

1. Establish and maintain effective professional relationships with key business partners.
2. Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties.
3. Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
4. Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
5. Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
6. Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
7. Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
8. Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
9. Analyse stock management information available to ensure sales opportunities are maximised.
10. Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
11. Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
12. Ensure all Company policies and procedures are implemented and adhered to.
13. Prepare and implement stock takes in store in liaison with the Operations team.
14. Ensure Company Health & Safety standards are adhered to at all times.
15. Provide leadership and direction to team members towards the achievement of goals and objectives.
16. Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Join to apply for the Store Manager - Rituals role at Apparel Group

Join to apply for the Store Manager - Rituals role at Apparel Group

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products
  
  

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products
  
  

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensure minimal stock loss manage stockrooms
• Implement the operating procedures at the store and ensure the brand and company's policies and procedures are adhered by all the staff at all the times
• Apply creative techniques to achieve / exceed the store sales target
• Ensure has the required stock levels to maximize the sales
• Weekly audit the store administration and resolve discrepancies if any
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Supervise the store and provide feedback to the Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store operations responsibility
• Must be physically fit to stand for extended hours and heavy lifting

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

Referrals increase your chances of interviewing at Apparel Group by 2x

Get notified about new Store Manager jobs in Oman .

Salalah, Dhofar Governorate, Oman 5 days ago

Salalah, Dhofar Governorate, Oman 4 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

POSITION OBJECTIVE
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.
- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures.
- End to end store responsibility in absence of Store Manager.
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.
- Provide feedback to the Store Manager and Area Manager with regards to employees and products.

Key Responsibilities

1. Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.
2. Maintain knowledge of new products, trends, and fashion directives at all times to effectively respond to and anticipate customer needs.
3. Ensure the retail staff has the skill to provide the highest levels of customer service for maximizing sales.
4. Assist the Store Manager in the implementation of operating procedures at the store as per the company standards.
5. Ensure the brand and company’s policies and procedures are adhered to by all staff at all times.
6. Regularly audit own store administration and resolve any issues.
7. Manage the daily roster, leave, and grievances of the retail staff.
8. Maintain the visual merchandising standards at the stores at all times as per set VM standards.
9. Promote the Club Apparel Loyalty Program of the company for repeat sales.
10. Provide feedback to the Store Manager and/or Area Manager regarding employees and products.
11. Ensure awareness and vigilance at all times of security in the store without any negligence.
12. Must be updated about the various brands of the group for suggestive selling to customers.
13. End to end store responsibility in absence of Store Manager.
14. Must be physically fit to stand for extended hours and perform heavy lifting.

The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.

Customer service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / attitude / knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the point of sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

The ideal sales associate in a retail company should have a bachelor's degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.

Job Description - Counter Sales Associate (COU )

Counter Sales Associate (Job Number: COU )

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.

RESPONSIBILITIES

• Greet and serve walk-in customers, providing high-level service through product knowledge and adhering to established procedures.
• Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
• Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
• Participate in opening and closing duties in compliance with norms and internal procedures.
• Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
• Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
• Place orders for required products through coordination with relevant stakeholders.
• Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
• Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
• Ensure a clean environment by implementing hygiene practices such as the "Clean as you go" policy and regularly sanitizing the counter display.
• Complete monthly inventory for all disposable items (consumables).

LANGUAGE & TECHNICAL SKILLS

Fluency in English.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in Customer Service, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

Organizational Savvy

Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that basically aligns with the culture.

Demonstrates Self-Awareness

Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

• Greet and assist customers in a professional and friendly manner
• Understand customer needs and recommend suitable products
• Provide detailed product knowledge on luxury items like watches, sunglasses, and accessories
• Achieve and exceed sales targets
• Handle billing and point-of-sale transactions
• Maintain store cleanliness and merchandise displays
• Handle customer complaints and returns gracefully
• Participate in stock management and inventory audits
• Follow Rivoli’s grooming, customer service, and sales standards

• Education: Minimum high school diploma; retail training is an advantage
• Experience: 1–2 years in a retail sales role, preferably in luxury or lifestyle brands
• Language: Fluent in English; Arabic or Hindi is a plus
• Age: 21–35 years preferred
• Personality: Presentable, outgoing, confident, and customer-focused
• Skills: Sales, communication, teamwork, and basic computer knowledge
• Others: Valid passport, willingness to relocate to Oman

• Monthly Salary: OMR 200 – 300 (Approx. USD 520 – 780), depending on experience
• Incentives: Sales commission and bonuses based on targets
• Accommodation: Provided by employer or housing allowance
• Transportation: Company-provided or allowance included
• Medical Insurance: Fully covered by Rivoli
• Visa and Work Permit: Sponsored and processed by the company
• Leave Entitlement: 30 days paid annual leave
• Flight Tickets: Return airfare after completion of the contract
• Uniform: Provided by the company
• Career Growth: Opportunities for internal promotions across GCC locations

• Updated resume with photo
• Valid passport copy
• Educational certificates
• Experience letters (if available)

• Shortlisted candidates will be contacted for a virtual or in-person interview
• Offer letter and visa processing follow upon selection