12 Retail Manager jobs in Oman

Responsibilities

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Contribute actively to the efficient and professional operation of the organization.

• Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
• Strong analytical, interpersonal, organizational, and communication skills.
• Solid understanding of administrative work and general office operations.
• Awareness of compliance standards relevant to a customer service team.
• Minimum of 1 year of experience in a customer service role.
• Ability to perform effectively under pressure.
• Proficiency in computer usage and office software.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

• Meet and exceed sales targets
• Successfully create business from new and existing customer accounts
• Manage complex negotiations with senior-level executives
• Build rapport and establish long term relationships with customers

• 2-5 years' quota carrying sales experience
• Demonstrable track record of over-achieving quota
• Strong written and verbal communication skills

Key Responsibilities

1. Product Knowledge & Development

Deposit Products

• Manage the full lifecycle of deposit products including Savings, Current, Fixed, and Recurring Deposits.
• Define and maintain competitive interest rate structures and customer-friendly product features.
• Ensure compliance with all regulatory requirements (KYC, AML, FATCA, CBO guidelines).
• Develop linked product features (e.g., overdraft facilities, bundled offers) to enhance customer value proposition.

Loan Products

• Oversee diverse lending products such as Personal Loans, Home Loans, Auto Loans, Education Loans, and Business Loans.
• Design and manage pricing models, interest rate structures (fixed/variable), APR calculations, and repayment terms.
• Develop policies for prepayment, restructuring, and special loan programs while ensuring compliance with lending caps and fair lending practices.

Bancassurance

• Collaborate with insurance partners to design, launch, and manage bancassurance products across life, health, and general insurance categories.
• Ensure alignment of insurance offerings with customer needs and bank’s sales strategy.
• Monitor partner performance against agreed SLAs and revenue targets.

2. Strategic Initiative Management

• Lead product innovation and enhancements to strengthen the bank’s competitive position in deposits, loans, and bancassurance.
• Develop product roadmaps, integrating market trends, customer feedback, and regulatory developments.
• Launch new products and process improvements to support sales teams in achieving revenue and profitability targets.
• Implement targeted campaigns for customer acquisition, retention, and cross-sell opportunities.

3. Market Analysis & Customer Insights

• Conduct competitor benchmarking to identify gaps and opportunities in the deposit, lending, and bancassurance markets.
• Segment customers to develop tailored propositions for retail, mass affluent, and priority banking clients.
• Leverage customer analytics to identify usage patterns and develop strategies for deeper engagement.
• Implement feedback loops to drive continuous improvement in product features and service delivery.

4. Sales Enablement & Marketing

• Develop Customer Lifecycle Management (CLM) strategies to increase product penetration and deepen wallet share.
• Support branch, direct sales, and digital teams with training, sales tools, and product knowledge.
• Collaborate with marketing teams to develop GTM strategies for new and revamped products, using digital, SMS, email, and branch-based campaigns.
• Create compelling product positioning, segmentation, and messaging aligned with the bank’s brand strategy.

5. Financial Performance & Pricing

• Own the P&L for deposit, lending, and bancassurance portfolios, ensuring profitability targets are met.
• Develop competitive pricing and interest rate strategies balancing customer value with profitability.
• Monitor KPIs such as net interest margin, loan-to-deposit ratio, fee income, and product-level ROI.

6. Compliance & Governance

• Ensure products and processes comply with all relevant regulatory and internal policy requirements.
• Prepare and present product performance and compliance reports to internal committees and regulatory bodies.
• Maintain readiness for internal audits and regulatory inspections.

7. Digital & Process Innovation

• Collaborate with technology teams to improve digital onboarding for deposits, loans, and bancassurance.
• Enhance self-service and paperless processing capabilities to improve customer experience and reduce operational costs.
• Explore partnerships and fintech integrations to strengthen digital offerings.

Required Qualifications & Skills

• Education: Bachelor’s degree in Business, Marketing, Finance, or related field (Master’s preferred).
• Experience: Minimum 8–10 years in retail banking product management, with direct experience in deposits, loans, and bancassurance.
• Banking Knowledge: Strong understanding of retail banking operations, product structures, compliance requirements, and market trends.
• Strategic Skills: Ability to develop long-term product strategies and execute them effectively.
• Analytical Skills: Data-driven decision-making with strong problem-solving abilities.
• Collaboration: Experience working with cross-functional teams including sales, marketing, compliance, and technology.
• Communication: Excellent presentation, influencing, and stakeholder management skills.
• Digital Mindset: Familiarity with digital banking platforms, online onboarding, and customer engagement tools.

• FF KPI standard output and assessment plan landing


• FF on-the-ground supervision of target setting and output achievement


• RMS the promotion and use of each business module, the supervision of implementation and the achievement of indicators


• National monthly incentive plan and salary incentive verification, approval of national labor costs and ROI management


• Manage fronts: new fronts, fronts maintenance and fronts upgrade


• Output and implementation supervision of display standards


• Position-related budget management and cost verification


• Coordinate with headquarters and local suppliers and procurement, and follow up procurement, transportation and installation of the display counter


• Monitor the output of the fronts and optimize the inefficient fronts


• Ensure fronts management is aligned with RMS system processes

• 1.3C industry background experience, mobile phone experience is preferred, 1-3 years of store, human management experience


• Familiar with human management system and KPI rulemaking


• Relevant experience in outsourcing manpower supplier management and goal setting


• Have a clear landing logic for human output and people-store matching


• Familiar with the position management system and rules


• English can be used as a working language, Arabic is preferred

• Mid-Senior level

• Full-time

• Marketing

• Technology, Information and Media

We are hiring a Store Manager to oversee our upcoming branch in Muscat, Oman .

Responsibilities include:

1. Managing daily operations
2. Supervising staff
3. Ensuring exceptional customer service
4. Optimizing sales performance
5. Maintaining inventory
6. Upholding brand standards

The ideal candidate has:

1. Managerial experience in retail or hospitality
2. Strong leadership skills
3. A passion for delivering outstanding guest experiences

Join to apply for the Store Manager - Rituals role at Apparel Group

Join to apply for the Store Manager - Rituals role at Apparel Group

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products
  
  

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products
  
  

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensure minimal stock loss manage stockrooms
• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Apply creative techniques to achieve / exceed the store sales target
• Ensure has the required stock levels to maximize the sales
• Weekly audit the store administration and resolve discrepancies if any
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Supervise the store and provide feedback to the Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store operations responsibility
• Must be physically fit to stand for extended hours and heavy lifting

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

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Salalah, Dhofar Governorate, Oman 5 days ago

Salalah, Dhofar Governorate, Oman 4 days ago

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To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.

Job Requirements:

Graduate in any discipline.

Years of Experience:

1. 5-7 years experience of successfully running a profitable retail store.

Essential Roles and Responsibilities:

1. Establish and maintain effective professional relationships with key business partners.
2. Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties.
3. Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
4. Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
5. Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
6. Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
7. Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
8. Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
9. Analyse stock management information available to ensure sales opportunities are maximised.
10. Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
11. Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
12. Ensure all Company policies and procedures are implemented and adhered to.
13. Prepare and implement stock takes in store in liaison with the Operations team.
14. Ensure Company Health & Safety standards are adhered to at all times.
15. Provide leadership and direction to team members towards the achievement of goals and objectives.
16. Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.