16 Retail Associate jobs in Oman

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About The Role

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up-selling and cross selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
  
  

Self-Management:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Retail

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Responsibilities

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Contribute actively to the efficient and professional operation of the organization.

Skills

• Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
• Strong analytical, interpersonal, organizational, and communication skills.
• Solid understanding of administrative work and general office operations.
• Awareness of compliance standards relevant to a customer service team.
• Minimum of 1 year of experience in a customer service role.
• Ability to perform effectively under pressure.
• Proficiency in computer usage and office software.

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Required 5 Female Philippine Nationals for the position of Customer Service Executive.

Responsibilities:

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

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Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

Responsibilities

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

Employment Details

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

Conditions of employment

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.

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He / She acts in the best interests of the hotel to develop, implement, maximize, monitor and evaluate sales objectives, strategies and activities, to secure new accounts and develop them into profitable business for the hotel. A very attentive and focused personality is required for this challenging role.

Main Roles & Responsibilities

• Assist the Director of Sales & Marketing in maintaining accurate forecasting procedures and monitor how group and room sales are progressing against the forecasted figures.
• To review the reports compiled by Revenue Manager and discuss strategies, opportunities and threats.
• Attend major travel, trade and corporate functions to network and promote the hotel, assist in planning and executing sales trips based on business priorities and ensures comprehensive feedback and analysis to fine tune marketing strategies.
• Review and ensure all credit and collection procedures are implemented correctly, and for all sales contracts are based on sound commercial judgement.
• Ensure that an accurate database is maintained for all term contracts.
• To measure, interpret, prioritize and evaluate the effectiveness of acquisition, development and retention activities to re-evaluate programs on an ongoing base to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
• To champion the sales discipline within the team by leading sales effort from the front and by setting an example in term of attitude, organization, effort, and sales technique. To fully implement the Hyatt International sales cycle in a structured and coherent manner.
• Ensure that all team members go through related effective training programs, build a team of multi-skilling, multi-tasking and flexible scheduling by taking an active interest in their welfare and development.
• Set individual sales and volume targets for all Sales colleagues, track and review production monthly with each individual.
• Support staff needs in other divisions based on the hotel priorities and anticipated business levels.
• To maintain a high standard of personal appearance and hygiene at all times as well as to maintain a good rapport and working relationship with associate in the outlet and all other departments.
• To carry out any other reasonable duties and responsibilities as assigned by the Director of Sales & Marketing.

Leadership

1. Build teamwork and enhance the team’s commitment to their work and the hotel.
2. Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
3. Achieve a record of success in recruiting, interviewing and hiring people.(“Getting the right person in the right job”)
4. Communicate the vision and brand personality to the team and ensure it is integrated in the department’s business practices.
5. Actively and successfully train people for current assignments and future growth.
6. Set and communicate high performance standards.
7. Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
8. Ensure all employees under your supervision are scheduled in accordance with business needs.

Budgeting and Finance

1. Assist in preparing the annual business plan for the department.
2. Monitor the department’s budget and proactively recommend corrective action where necessary.
3. Control cost whilst ensuring guests get value for money.

Communication

1. Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
2. Conduct regular brief, concise, well-prepared departmental meetings and ensure follow-up.

Other

1. Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.
2. Maintain an efficient and effective administrative system.
3. Continue professional development by self-directed learning and participation in company sponsored training programs.
4. Keep abreast of developments affecting your field of expertise

Technical Expertise

1. Represent the Director of Sales and Marketing in his/her absence.
2. Coordinate day-to-day sales activities.
3. 3.

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Summary

He / She acts in the best interests of the hotel to develop, implement, maximize, monitor and evaluate sales objectives, strategies and activities, to secure new accounts and develop them into profitable business for the hotel. A very attentive and focused personality is required for this challenging role.

Organization

Alila Hinu Bay

Main Roles & Responsibilities

• Assist the Director of Sales & Marketing in maintaining accurate forecasting procedures and monitor how group and room sales are progressing against the forecasted figures.
• Review the reports compiled by Revenue Manager and discuss strategies, opportunities and threats.
• Attend major travel, trade and corporate functions to network and promote the hotel, assist in planning and executing sales trips based on business priorities and ensures comprehensive feedback and analysis to fine tune marketing strategies.
• Review and ensure all credit and collection procedures are implemented correctly, and for all sales contracts are based on sound commercial judgement.
• Ensure that an accurate database is maintained for all term contracts.
• To measure, interpret, prioritize and evaluate the effectiveness of acquisition, development and retention activities to re-evaluate programs on an ongoing base to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
• To champion the sales discipline within the team by leading sales effort from the front and by setting an example in term of attitude, organization, effort, and sales technique. To fully implement the Hyatt International sales cycle in a structured and coherent manner.
• Ensure that all team members go through related effective training programs, build a team of multi-skilling, multi-tasking and flexible scheduling by taking an active interest in their welfare and development.
• Set individual sales and volume targets for all Sales colleagues, track and review production monthly with each individual.
• Support staff needs in other divisions based on the hotel priorities and anticipated business levels.
• To maintain a high standard of personal appearance and hygiene at all times as well as to maintain a good rapport and working relationship with associate in the outlet and all other departments.
• To carry out any other reasonable duties and responsibilities as assigned by the Director of Sales & Marketing.

Leadership

• Build teamwork and enhance the team’s commitment to their work and the hotel.
• Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
• Achieve a record of success in recruiting, interviewing and hiring people. ("Getting the right person in the right job")
• Communicate the vision and brand personality to the team and ensure it is integrated in the department’s business practices.
• Actively and successfully train people for current assignments and future growth.
• Set and communicate high performance standards.
• Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
• Ensure all employees under your supervision are scheduled in accordance with business needs.

Budgeting and Finance

• Assist in preparing the annual business plan for the department.
• Monitor the department’s budget and proactively recommend corrective action where necessary.
• Control cost whilst ensuring guests get value for money.

Communication

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• Conduct regular brief, concise, well-prepared departmental meetings and ensure follow-up.

Other

• Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.
• Maintain an efficient and effective administrative system.
• Continue professional development by self-directed learning and participation in company sponsored training programs.
• Keep abreast of developments affecting your field of expertise

Technical Expertise

• Represent the Director of Sales and Marketing in his/her absence.
• Coordinate day-to-day sales activities.
• Maintain an effective tracing system, monitor production of all accounts and discuss appropriate action with the Director of Sales & Marketing
• Effectively prepare, conduct and follow up sales calls.
• Conduct hotel inspection and regularly entertain present and potential accounts/sources of business.
• Reply promptly to correspondence and submit proposals/quotations on time.
• Assist the Director of Sales & Marketing in preparing the annual marketing plan.
• Travel national and international as required.

Qualifications

• Passion for sales and for achieving targets and objectives
• Bachelor s degree / higher education qualification / equivalent in business or related field.
• Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team.
• Strong knowledge of local businesses and business trends required.
• Ability to work well with a diverse team.
• Russian language skills are a strong advantage.
• Female candidates are strongly encouraged to apply.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitality

Get notified about new Assistant Director of Sales jobs in Salalah, Dhofar Governorate, Oman.

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**Description:**
He / She acts in the best interests of the hotel to develop, implement, maximize, monitor and evaluate sales objectives, strategies and activities, to secure new accounts and develop them into profitable business for the hotel. A very attentive and focused personality is required for this challenging role.
**Main Roles & Responsibilities**
· Assist the Director of Sales & Marketing in maintaining accurate forecasting procedures and monitor how group and room sales are progressing against the forecasted figures.
· To review the reports compiled by Revenue Manager and discuss strategies, opportunities and threats.
· Attend major travel, trade and corporate functions to network and promote the hotel, assist in planning and executing sales trips based on business priorities and ensures comprehensive feedback and analysis to fine tune marketing strategies.
· Review and ensure all credit and collection procedures are implemented correctly, and for all sales contracts are based on sound commercial judgement.
· Ensure that an accurate database is maintained for all term contracts.
· To measure, interpret, prioritize and evaluate the effectiveness of acquisition, development and retention activities to re-evaluate programs on an ongoing base to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
· To champion the sales discipline within the team by leading sales effort from the front and by setting an example in term of attitude, organization, effort, and sales technique. To fully implement the Hyatt International sales cycle in a structured and coherent manner.
· Ensure that all team members go through related effective training programs, build a team of multi-skilling, multi-tasking and flexible scheduling by taking an active interest in their welfare and development.
· Set individual sales and volume targets for all Sales colleagues, track and review production monthly with each individual.
· Support staff needs in other divisions based on the hotel priorities and anticipated business levels.
· To maintain a high standard of personal appearance and hygiene at all times as well as to maintain a good rapport and working relationship with associate in the outlet and all other departments.
· To carry out any other reasonable duties and responsibilities as assigned by the Director of Sales & Marketing.
Leadership
1. Build teamwork and enhance the team's commitment to their work and the hotel.
2. Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
3. Achieve a record of success in recruiting, interviewing and hiring people.("Getting the right person in the right job")
4. Communicate the vision and brand personality to the team and ensure it is integrated in the department's business practices.
5. Actively and successfully train people for current assignments and future growth.
6. Set and communicate high performance standards.
7. Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
8. Ensure all employees under your supervision are scheduledin accordance with business needs.
Budgeting and Finance
1. Assist in preparing the annual business plan for the department.
2. Monitor the department's budget and proactively recommend corrective action where necessary.
3. Control cost whilst ensuring guests get value for money.
Communication
1. Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
2. Conduct regular brief, concise, well-prepared departmental meetings and ensure follow-up.
Other
1. Adjust to changes in job requirements and the hotel's operational strategies to meet business needs.
2. Maintain an efficient and effective administrative system.
3. Continue professional development by self-directed learning and participation in company sponsored training programs.
4. Keep abreast of developments affecting your field of expertise
Technical Expertise
1. Represent the Director of Sales and Marketing in his/her absence.
2. Coordinate day-to-day sales activities.
3. Maintain an effective tracing system, monitor production of all accounts and discuss appropriate action with the Director of Sales & Marketing
4. Effectively prepare, conduct and follow up sales calls.
5. Conduct hotel inspection and regularly entertain present and potential accounts/sources of business.
6. Reply promptly to correspondence and submit proposals/quotations on time.
7. Assist the Director of Sales & Marketing in preparing the annual marketing plan.
8. Travel national and international as required.
**Qualifications:**
· Passion for sales and for achieving targets and objectives
· Bachelor s degree / higher education qualification / equivalent in business or related field.
· Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team.
· Strong knowledge of local businesses and business trends required.
· Ability to work well with a diverse team.
· Russian language skills are a strong advantage.
· Female candidates are strongly encouraged to apply.
**Primary Location:** OM-Salalah
**Organization:** Alila Hinu Bay
**Job Level:** Full-time
**Job:** Sales
**Req ID:** SAL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Summary

He / She acts in the best interests of the hotel to develop, implement, maximize, monitor and evaluate sales objectives, strategies and activities, to secure new accounts and develop them into profitable business for the hotel. A very attentive and focused personality is required for this challenging role.

Organization

Alila Hinu Bay

Main Roles & Responsibilities

• Assist the Director of Sales & Marketing in maintaining accurate forecasting procedures and monitor how group and room sales are progressing against the forecasted figures.
• Review the reports compiled by Revenue Manager and discuss strategies, opportunities and threats.
• Attend major travel, trade and corporate functions to network and promote the hotel, assist in planning and executing sales trips based on business priorities and ensures comprehensive feedback and analysis to fine tune marketing strategies.
• Review and ensure all credit and collection procedures are implemented correctly, and for all sales contracts are based on sound commercial judgement.
• Ensure that an accurate database is maintained for all term contracts.
• To measure, interpret, prioritize and evaluate the effectiveness of acquisition, development and retention activities to re-evaluate programs on an ongoing base to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
• To champion the sales discipline within the team by leading sales effort from the front and by setting an example in term of attitude, organization, effort, and sales technique. To fully implement the Hyatt International sales cycle in a structured and coherent manner.
• Ensure that all team members go through related effective training programs, build a team of multi-skilling, multi-tasking and flexible scheduling by taking an active interest in their welfare and development.
• Set individual sales and volume targets for all Sales colleagues, track and review production monthly with each individual.
• Support staff needs in other divisions based on the hotel priorities and anticipated business levels.
• To maintain a high standard of personal appearance and hygiene at all times as well as to maintain a good rapport and working relationship with associate in the outlet and all other departments.
• To carry out any other reasonable duties and responsibilities as assigned by the Director of Sales & Marketing.

Leadership

• Build teamwork and enhance the team's commitment to their work and the hotel.
• Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
• Achieve a record of success in recruiting, interviewing and hiring people. ("Getting the right person in the right job")
• Communicate the vision and brand personality to the team and ensure it is integrated in the department's business practices.
• Actively and successfully train people for current assignments and future growth.
• Set and communicate high performance standards.
• Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
• Ensure all employees under your supervision are scheduled in accordance with business needs.

Budgeting and Finance

• Assist in preparing the annual business plan for the department.
• Monitor the department's budget and proactively recommend corrective action where necessary.
• Control cost whilst ensuring guests get value for money.

Communication

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• Conduct regular brief, concise, well-prepared departmental meetings and ensure follow-up.

Other

• Adjust to changes in job requirements and the hotel's operational strategies to meet business needs.
• Maintain an efficient and effective administrative system.
• Continue professional development by self-directed learning and participation in company sponsored training programs.
• Keep abreast of developments affecting your field of expertise

Technical Expertise

• Represent the Director of Sales and Marketing in his/her absence.
• Coordinate day-to-day sales activities.
• Maintain an effective tracing system, monitor production of all accounts and discuss appropriate action with the Director of Sales & Marketing
• Effectively prepare, conduct and follow up sales calls.
• Conduct hotel inspection and regularly entertain present and potential accounts/sources of business.
• Reply promptly to correspondence and submit proposals/quotations on time.
• Assist the Director of Sales & Marketing in preparing the annual marketing plan.
• Travel national and international as required.

Qualifications

• Passion for sales and for achieving targets and objectives
• Bachelor s degree / higher education qualification / equivalent in business or related field.
• Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team.
• Strong knowledge of local businesses and business trends required.
• Ability to work well with a diverse team.
• Russian language skills are a strong advantage.
• Female candidates are strongly encouraged to apply.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitality

Get notified about new Assistant Director of Sales jobs in Salalah, Dhofar Governorate, Oman.

Position objective:

The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.

Key responsibility:

Customer service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / attitude / knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the point of sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired qualification:

The ideal sales associate in a retail company should have a bachelor's degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.

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