What Jobs are available for Relationship Manager in Oman?

SUMMARY OF ROLE:

Relationship Manager is responsible for managing a portfolio of Corporate Islamic accounts, ensuring compliance with the Bank's policies and regulatory requirements, and securing sales that align with the business plan. This role focuses on nurturing existing customer relationships, acquiring new business, and contributing to the bank's growth within the Islamic finance sector.

KEY RESPONSIBILITIES:

Responsibilities

Contribute to Business Plan Development

Identify income-generating opportunities in targeted markets and industries, contributing to the development of the bank's overall business plan.

Account Relationship Management

Manage relationships with existing corporate clients, focusing on maximizing account profitability while adhering to the Bank's Credit policies.

Credit Proposal Analysis and Recommendations

Analyze, evaluate, and process corporate credit proposals, providing suitable recommendations based on thorough assessments.

New Customer Acquisition

Establish new account relationships with prospective customers within the designated sector, expanding the bank's portfolio.

Credit Proposal Preparation

Prepare high-quality and timely credit proposals for analysis and approval, ensuring they are in line with the assigned authority level.

Risk Management

Identify high-risk situations early and take appropriate actions to handle and recover those situations effectively.

Customer Engagement and Relationship Development

Meet with key bank customers, both existing and potential, to sustain and strengthen ongoing profitable relationships.

Cross-selling Products and Services

Promote and cross-sell the bank's range of products and services to meet the evolving needs of clients.

Positive Market Representation

Represent and project a positive image of the bank in the market, enhancing the bank's presence and reputation within the industry.

Requirements

• Bachelors Degree in Finance, Accounting, Economics, or any other related fields.

• 5+ years of relevant expereince in a banking sector.

SUMMARY OF ROLE:

The Private Banking Senior Relationship Manager is responsible for acquiring and growing Private Banking client relationships, increasing Assets under Management (AUM), and enhancing both liabilities and asset portfolios. The role requires delivering superior client service, achieving revenue targets, and ensuring full compliance with risk and regulatory guidelines.

KEY RESPONSIBILITIES:
Responsibilities
Business Development

• Source and acquire new Private Banking clients in line with the Bank's strategic objectives.

• Identify high-net-worth individuals and build strong, trust-based relationships.

• Promote the full suite of Private Banking products and services to attract new assets and liabilities.

Relationship Management

• Strengthen and grow relationships with existing Private Banking clients.

• Understand clients' financial needs and provide tailored investment and banking solutions.

• Ensure high levels of client satisfaction through personalized service and regular engagement.

Sales Process & Reporting

• Apply a structured and disciplined sales approach, including needs-based selling and cross-selling.

• Maintain up-to-date records of sales activities, visits, and pipeline opportunities in Qube or other relevant systems.

• Report on sales performance and progress against targets to line management.

Compliance & Risk Management

• Ensure adherence to all compliance requirements, including KYC, AML, and CBO regulations.

• Monitor client transactions and activities for any red flags or risk indicators.

• Collaborate with internal risk and compliance teams to manage any identified issues.

Product & Market Expertise

• Maintain strong knowledge of the Bank's investment, wealth, and liability product offerings.

• Stay updated on market developments, economic trends, and client behaviors.

• Recommend appropriate solutions aligned with clients' investment profiles and risk appetites.

Requirements

• Omani nationals only

• Bachelor's degree in Finance, Business Administration, Economics, or a related field.

• Minimum 6 years of experience in private banking, wealth management, or financial advisory roles.

Purpose and Summary
:

To manage a portfolio within the Corporate & Institutional Banking department. The role will focus on maintaining a healthy portfolio and servicing clients' requirements as well as developing the Assistant Relationship Manager (ARM).

The SRM, with the assistance of the ARM, will provide credit analysis, credit proposals, reviewing existing facilities granted, and monitoring relationship-managed customers' risk profile.

The SRM will be responsible of submitting credit proposals and other required memos/reports for existing and potential clients in a timely manner, day-to-day operations such as client requests and queries, general house-keeping to ensure there are no irregularities in accounts, monitoring and following up with clients on required documentation and data as well as keeping client files in an organized manner.

Key Deliverables:

• Provide superior customer service exceeding customer expectations.
• Develop and convert new customer prospects.
• Submit credit proposals and internal memos in a timely manner.
• Assess the credit risk as appropriate with respect to the portfolio.
• Develop and implement agreed actions under customer strategies.
• Regular follow-ups with client to obtain necessary information and documents.
• Monitoring of accounts to ensure deadlines are met.
• Ensure all files are complete with relevant documents.
• Contribute to Banks target for profit growth and customer experience.
• Engage and maintain relationships with other departments within the bank.
• Maintain a high level of teamwork.
• Cross-sell bank products of other departments within the bank to increase income generated from portfolio.
• Adhere to structure and processes in place pertaining to the bank's credit, operational, reputation and regulatory risk.
• Escalate any cases which may lead to potential operational losses or fraud cases to the Unit Head as appropriate
• Respond within agreed timelines to issues raised by Audit/compliance/regulators
• Maintain awareness of operational risks within portfolios and minimize likelihood of occurrence
• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Ensure declaration of gift items and maintain highest integrity standard levels
• Ensure deadlines are achieved within bank timelines as per internal policies/regulations.
• Produce proposals of high quality.
• Ensure all activities carried out, is as per standard bank's protocol, policies, processes & procedures (including AML / CFT related policies & procedures).
• Participate in other related initiatives and projects as assigned or other duties as assigned by management.
• Complete all related tasks as delegated by management or reporting Manager.
• Report any suspicious or irregular activities or transactions (if identified) to Compliance division.
• Reporting misconduct behavior as per the whistle blowing policy.

Qualifications
:

A Minimum of Bachelor's degree, preferably in finance, business management, accounting or related fields

Skills/Knowledge
:

• Strong communication and written skills in English and Arabic.
• Analytical, financial and risk analysis skills.
• Planning, problem solving and organization skills.
• Negotiation skills.
• Ability to demonstrate being a team player
• Ability to grasp new tasks and demonstrate self-development
• Ability to interact with business customers
• Must have good interpersonal skills and ability to build relations with other departments
• Strong time management, planning and organization skills
• Strong communications, written, analytical and verbal skills

Experience
:

A Minimum of 8 years work experience, preferably in the fields of Finance and accounting with a minimum of 5 years of general Banking experience with a preference related directly to Commercial Banking.

SUMMARY OF ROLE:

Relationship Manager is responsible for managing a portfolio of Corporate Islamic accounts, ensuring compliance with the Bank's policies and regulatory requirements, and securing sales that align with the business plan. This role focuses on nurturing existing customer relationships, acquiring new business, and contributing to the bank's growth within the Islamic finance sector.

KEY RESPONSIBILITIES:
Responsibilities
Contribute to Business Plan Development
Identify income-generating opportunities in targeted markets and industries, contributing to the development of the bank's overall business plan.

Account Relationship Management
Manage relationships with existing corporate clients, focusing on maximizing account profitability while adhering to the Bank's Credit policies.

Credit Proposal Analysis and Recommendations
Analyze, evaluate, and process corporate credit proposals, providing suitable recommendations based on thorough assessments.

New Customer Acquisition
Establish new account relationships with prospective customers within the designated sector, expanding the bank's portfolio.

Credit Proposal Preparation
Prepare high-quality and timely credit proposals for analysis and approval, ensuring they are in line with the assigned authority level.

Risk Management
Identify high-risk situations early and take appropriate actions to handle and recover those situations effectively.

Customer Engagement and Relationship Development
Meet with key bank customers, both existing and potential, to sustain and strengthen ongoing profitable relationships.

Cross-selling Products and Services
Promote and cross-sell the bank's range of products and services to meet the evolving needs of clients.

Positive Market Representation
Represent and project a positive image of the bank in the market, enhancing the bank's presence and reputation within the industry.

Benefits

• Omani nationals only

• Bachelors Degree in Finance, Accounting, Economics, or any other related fields.

• 7 years of banking sector or any other related financial sector.

Job Purpose

To contribute to the growth in volume & earnings of Bank's Corporate Banking business and ensuring a healthy Corporate Banking portfolio.

Key Tasks and Duties

• Develop and nurture relationships with assigned companies Acts in an advisory role to the client fostering responsible banking.

• Seek to grow the business volume & earnings while maximizing customer satisfaction

• Handle relationships through regular meetings with clients and establish their current and future financial needs.

• Recommend the products and services that will prove profitable for both the Bank and the client.

• Develop and conduct relationships in line with the agreed account strategy of the respective relationship.

• Ensure timely preparation and submission of credit proposals to management.

• Cross-sell the Bank's products including cash management, treasury, investment, liabilities and retail to corporate clients

• Achieve optimum volumes & earnings from the portfolio being handled

• Increase the market penetration by finding new leads and adding new accounts

• Seek to develop and maintain a healthy portfolio

• Mentor Assistant RMs to take on future role of RMs

Qualifications

A degree in Finance or Banking or a similar subject is essential.

Experience

At least 3-5 years in banking with good experience of the commercial challenges faced in Corporate and how Corporate Banking and services can help. A good record in developing sales opportunities is desirable.

Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.

We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.

Role Objective:

The CRM Manager leads our customer relationship initiatives, manages our CRM systems, and supports cross functional collaboration with internal teams and external partners. The ideal candidate will have a strong background in customer database management, customer lifecycle strategy, and driving customer engagement and satisfaction.

This role requires advanced analytical skills to interpret customer behavior and design predictive, data-driven campaigns—such as next best action and personalization initiatives. A solid technical understanding of CRM platforms is essential for effective campaign execution and system optimization.

Duties and Responsibilities:

Area of responsibility

• Drive the overall CRM strategy aligned with business objectives, focusing on customer acquisition, engagement, retention, and loyalty.

• Manage and optimize the CRM platform (particularly CRIS) to ensure accurate data management, automation, and system performance.

• Maintain and enrich the customer database to enable advanced segmentation and personalized communications.

• Analyse customer behavior and journey data to predict future actions and develop targeted lifecycle campaigns.

• Design and implement personalized, multi-channel CRM campaigns (email, SMS, push notifications) across all stages of the customer journey.

• Collaborate cross-functionally with marketing, IT, customer service, sales, and external partners to ensure seamless integration and execution.

• Develop dashboards and regular reports to measure CRM performance, customer satisfaction, engagement

metrics, and campaign ROI.

• Ensure CRM compliance with data protection and privacy regulations (e.g., GDPR, CCPA).

• Support the development of loyalty and retention strategies through CRM insights.

• Lead CRM system training, documentation, and adoption across relevant teams.

• Perform any other related tasks as assigned by the Management.

MINIMUM EDUCATION, QUALIFICATIONS & SKILLS:

Education & Experience:

• Bachelor's degree in data Analytics, IT, Business or a related field.

• 8 years of experience in CRM strategy, customer engagement, or related roles.

• Proficiency with CRIS or similar enterprise CRM systems (e.g., Salesforce,

HubSpot, Oracle).

• Proven track record in developing and executing CRM strategies.

• Strong analytical and data interpretation skills; ability to translate insights into action.

• Solid technical understanding of CRM platforms, automation tools, and data integration.

• Experience in partner/vendor collaboration and stakeholder management.

• Excellent communication and project management skills.

Special Skills & Knowledge:

• Strong management skills: Self-starter, entrepreneurial mindset with the ability

to provide effective and efficient solutions without comprising on quality and

handle changing environments and priorities

• Customer-centric with capability to negotiate and persuade based on given conditions
• Ability to identify problems and quickly react to situations such as angry

customers, complaints and special requests

• Strong communication skills with presence and excellent communication and

public speaking skills in English
• Ability to work in a fast-paced environment / transformational setting
• Experience working with complex program execution and multiple parallel programmed

• Proficiency in English (must) and Arabic (preferred)