What Jobs are available for Outlet Sales in Oman?

Company Description

Gerami International Company is a leading supplier of animal feed and food stuffs. We deal with a comprehensive range of vitamins, minerals, and amino acids, including DL-Methionine and Lysine sulphate, serving diverse needs in the industry. Our products are designed to enhance the nutritional value and quality of animal feed, contributing to better health and productivity outcomes for livestock.

Role Description

This is a full-time hybrid role for a Sales Assistant located in Muscat, with some work from home acceptable. The Sales Assistant will be responsible for supporting the sales team, handling customer inquiries, maintaining and organizing sales records, and assisting with various sales processes. Daily tasks will also include enhancing customer service experience, coordinating with different departments to fulfill orders, and managing communication with clients.

Qualifications

• Excellent Interpersonal Skills and Communication abilities
• Strong Customer Service and Sales skills
• Proficient Organization skills
• Ability to work efficiently in a hybrid work environment
• Prior experience in the animal feed or food stuffs industry is advantageous
• High School Diploma or equivalent

• Meet & greet the visitors to direct them to the sales team.
• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate and timely information regarding property details, construction status & any other requirements.
• Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
• Assist clients with service requests, including modifications, payments, and updates.
• Maintain detailed records of client interactions, transactions, and feedback in the company's CRM system.
• Leads management: ensure all leads are added in the company's CRM system, assigned, updated, and recycled.
• Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.
• Develop and implement strategies to enhance the customer experience and improve service quality.
• Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
• Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.
• Prepare and provided reports as required by management or any other stake holder.

Job Type: Full-time

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Job description:

Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Oman

**Open to Residents Across Oman ( Salalah, Batinah, Al Dakhiliyah, Ash Sharqiyah)

Are you ready to embark on a rewarding journey while shaping exceptional customer experiences?

About Us:

Join our esteemed international market research consultancy in enhancing customer service standards across Oman. We're currently seeking enthusiastic individuals to join our team as Customer Service Evaluators/Mystery Shoppers.

Job Description:

You'll have the opportunity to assess and elevate customer service standards at various venues across Oman. Your role involves immersing yourself as a genuine customer, evaluating staff performance, and providing valuable feedback.

What You'll Do:

• Pose as a real customer to evaluate service quality and overall experience.
• Complete assignments efficiently, typically within an hour.
• Submit detailed reports online from the comfort of your home.

Requirements:

• Fluent in English with strong communication and writing skills.
• Sharp observation skills to capture key details effectively.

Why Choose Us?

• Flexible part-time opportunity with competitive compensation per assignment.
• Gain valuable insights into diverse industries and contribute to enhancing customer experiences.
• Join a supportive team dedicated to your success and growth.

Ready to Get Started?

If you're a resident of Oman and ready to embark on this exciting journey, visit our website to register as a Mystery Shopper and create your profile today

Please note: This is a part-time position, and we do not provide visas.

Don't miss out on this opportunity to make a difference while enjoying a rewarding experience Apply now and become a vital part of our mission to elevate customer service standards across Oman.

Job Type: Part-time

Pay: RO RO25.000 per day

Expected hours: 3 per week

Customer Service Officer for MN SPC - Omani National

As a member of
Munich Re
the
MedNet Oman
is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
"Officer - Customer Service"
who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time

deugro was founded in Frankfurt am Main and is the first company of the deugro group, where is has its focus on global project freight forwarding. Every day the industry and deugro face the challenges of the logistics industry and our employees use their expertise to ensure large cargo is transported safely, effectively, and efficiently, through innovative and creative logistical solutions.

Become a part of our talented deugro team, as we look for a Assistant Sales Manager in Muscat, Oman.

Key responsibilities:

• Manage the full sales cycle, from initial contact to post-closing, ensuring customer requirements are met and aligned with company capabilities
• Contribute to the development and implementation of sales plans
• Support the achievement of revenue and market share targets
• Prepare and analyze weekly and monthly sales reports, providing insights on business performance and recommendations for improvement
• Collaborate closely with internal teams (operations, pricing, procurement) to ensure smooth project execution and customer satisfaction
• Maintain and update the CRM system with sales activities, proposals, and client feedback
• Develop and present proposals, quotations, and tenders; negotiate and close business deals
• Monitor market trends and competitor activities, providing recommendations to strengthen the company's position
• Represent the company at client meetings, industry events, and operational activities such as cargo inspections
• Ensure compliance with company policies and support marketing and business development initiatives
• Achieving given targets for each year which will be covering minimum 3 times of cost to the company

Skills, knowledge and expertise:

• Knowledge in all major freight forwarding disciplines (Air, Sea, Surface transport, industrial projects, oil & gas, etc.)
• Proven experience in sales, business development, or account management, ideally in logistics or freight forwarding
• Strong analytical skills and ability to interpret sales data and market trends
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal teams
• Proficiency in CRM systems and MS Office applications
• Ability to close business & strong negotiation skills
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
• High attention to detail and commitment to delivering excellent customer service
• Willingness to travel for client meetings, site visits, and industry events
• Fluency in English (additional languages are a plus)

What makes us the ideal choice?

A family-owned company established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets.

We take pride in our commitment to employees, offering opportunities for long-term career growth, and flexible scheduling options.

We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history.

We value diversity and welcome all applications - regardless of gender, nationality, ethnic or social origin, religion, disability, age and sexual orientation.

deugro Muscat LLC

Marco Miraglia

Office No.308, Al Maktabi Building, 3Rd Floor, P.O Box 350, Al Watiyah, Muscat 116 OMN

Company Description

Role Description

This is a full-time on-site role for a Retail Sales Representative, located in Muscat, Oman. The Retail Sales Representative will be responsible for assisting customers and providing excellent customer service. Day-to-day tasks include guiding customers on product selections, providing product knowledge, processing transactions, maintaining store appearance, and participating in sales events and promotions.

Qualifications

• 4-5 years experience in construction chemicals.
• Strong Communication and Customer Service skills
• Sales skills and the ability to meet sales targets
• Excellent interpersonal skills and a positive attitude
• Ability to work in a fast-paced environment
• Previous experience in retail sales is a plus
• Bachelor degree/Diploma in Civil or Equivalent.
• Salary is determined by the experience in the relevant market and their knowledge of the product.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To achieve and exceed sales targets for HVAC projects with a focus on VRF, DX, and Ducted Cassette systems. The role involves developing a strong pipeline of project opportunities, building lasting customer relationships, and contributing to the profitability and growth of the Air Conditioning Projects Division.

What you will do: -

Description of Accountability:

• Identify, generate, and convert HVAC project enquiries (VRF, DX, Ducted Systems) into confirmed orders through effective technical and commercial engagement.
• Develop and expand the customer base by exploring new segments and market opportunities.
• Design HVAC solutions, prepare cost estimates, and generate competitive proposals aligned with client requirements.
• Ensure timely collection of payments to support healthy cash flow and project profitability
• Maintain a balanced and profitable sales portfolio across industries and geographies to mitigate risks.
• Conduct market research and competitive analysis to inform sales strategy and product positioning.
• Liaise cross-functionally with internal teams (design, procurement, installation) to ensure seamless project execution and client satisfaction.

Required Skills to be successful:

• Articulate and good communication skills
• Energetic & enthusiastic
• Good interpersonal skills
• Strong initiative & self-motivation
• Ability to work independently and as part of a team
• Flexibility to work varied hours including nights, weekends and holidays

What equips you for the role:

• 6–8 years of progressive experience in HVAC project sales/marketing, preferably in the Oman region.
• Bachelor's Degree in Mechanical Engineering.
• (Preferred) Postgraduate qualification in Marketing or Business Administration.
• Strong technical understanding of HVAC systems (VRF, DX, Ducted Cassette).
• Proficient in MS Office Suite and estimation/design tools.
• Knowledge of market trends and competitive landscape.
• Excellent communication, negotiation, and proposal writing skills.
• Valid Oman/Middle East driving license preferred.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.