12 Ooredoo jobs in Oman

Overview

Technical Support Engineer – Cementing

Would you like to play a key role in our business? Do you like working in collaborative teams and solving technical problems? Join our Pressure Pumping Team. We are the leader in the oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We maintain and run the pressure pumping equipment and services at customer sites. We aim to meet clients’ expectations, as part of Baker Hughes operations.

• Providing technical expertise and guidance to Operations Teams, Sales, and clients.
• Developing and implementing solutions to meet client needs.
• Managing and coordinating the introduction of new technologies.
• Collaborating with AMO Teams to troubleshoot equipment and ensure smooth operations.

• Have a minimum of a Bachelor Degree in Science or Management
• Have a minimum of 15 years of experience in Cementing
• Have a minimum of 8 years of experience as People Leader
• Have International and Middle East experience
• Have previous experience with both onshore, offshore and deep well cement engineering
• Have previous experience with Baker Hughes products and software such as CemVision, CemFACTS

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your working arrangements with your recruiter during the process

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or other characteristics protected by law.

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

Responsibilities

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Contribute actively to the efficient and professional operation of the organization.

• Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
• Strong analytical, interpersonal, organizational, and communication skills.
• Solid understanding of administrative work and general office operations.
• Awareness of compliance standards relevant to a customer service team.
• Minimum of 1 year of experience in a customer service role.
• Ability to perform effectively under pressure.
• Proficiency in computer usage and office software.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.

Overview

Position contingent upon contract award

SOSi is seeking a highly qualified Subject Matter Expert (SME) Network Engineer to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

• Design, develop, and engineer comprehensive solutions to complex theater network challenges / problems.
• Review network engineering solutions from subordinates and ensure integration of best practices across theater network solutions.
• Drive standardization of theater network solutions for all supported organizations.
• Oversee network engineering tasks and responses to ensure integration of best practices.
• Manage and mentor subordinate personnel.

• An active Secret security clearance with an SSBI.
• Bachelor’s degree with a minimum of 10 years’ experience, or an Associate’s degree with a minimum of 14 years’ experience, or a high school diploma with a minimum of 16 years’ experience.
• DOD Cyber Work Force (DCWF) 441 Certs: SecurityX / CASP+, CCNA, CCNP Security, CCSP, GCED, GCIA, GCLD, GDSA, GFACT, or equivalent.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Demonstrated ability to effectively communicate with internal and external stakeholders and organize materials for In-Progress Review (IPR) meetings.
• Experience producing metrics and reports using Microsoft Office tools.
• Demonstrated history of discretion, independent judgment, and self-direction.

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

All interested individuals will receive consideration and will not be discriminated against for any reason.

Overview

SOSi is seeking a highly qualified Senior Network Engineer to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

Position contingent upon contract award.

• Design, develop, and engineer solutions to complex theater network challenges.
• Assist subordinates in developing network engineering solutions and ensure integration of best practices across these solutions.
• Assist in enabling standardization of theater network engineering solutions for all supported organizations.
• Oversee network engineering tasks performed by subordinates.
• Manage and mentor subordinate personnel.

• An active Secret security clearance with an SSBI.
• Bachelor’s degree with a minimum of 8 years’ experience, or an Associate’s degree with a minimum of 10 years’ experience, or a high school diploma with a minimum of 12 years’ experience
• DOD Cyber Work Force (DCWF) 441 Certs: CEH or Cloud+ or GCIH or GICSP or GSEC or Security+ or SSCP or equivalent.
• Plan, direct, or coordinate activities related to program and project management support.
• Analyze business needs and translate them into actionable requirements for IT projects.
• Support the development and maintenance of program management documentation, such as the Program Management Plan (PMP) and Work Breakdown Structure (WBS).
• Facilitate communication between technical teams and stakeholders.
• Contributes to the development and implementation of the TO management portal.
• Analyze project progress, financial data, and risks to provide insights and recommendations.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Experience producing metrics and reports using Microsoft Office tools.
• Demonstrated history of discretion, independent judgment, and self-direction.

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700.
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

All interested individuals will receive consideration and will not be discriminated against for any reason.

An active Secret security clearance with an SSBI.

Bachelor’s degree with a minimum of 8 years’ experience, or an Associate’s degree with a minimum of 10 years’ experience, or a high school diploma with a minimum of 12 years’ experience

DOD Cyber Work Force (DCWF) 441 Certs: CEH or Cloud+ or GCIH or GICSP or GSEC or Security+ or SSCP or equivalent.

Senior Network EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Outside Continental US* * *

The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.

CACI has an excellent opportunity for an experienced, self-directed, Sr. Network Engineer . This position is in support of a Department of Defense (DoD) organization, USAREUR-AF and their Mission Partners located OCONUS in Bulgaria, Germany (Dulmen, Grafenwoehr, Wiesbaden), Italy, Kosovo, Netherlands, Poland (Bemowo Piskie, Boleslawiec, Konotop, Powitz, Pozan, Swietoszow, Zagan), and Romania . This position is required to travel OCONUS. This position is located OCONUS.

Responsibilities:

• Develops, designs, and implements robust, secure, scalable, and high-performance classified and unclassified network solutions that meet operational requirements and security policies

• Develops and implements Continuous Integration/Continuous Development (CI/CD) pipelines and supports Development, Security, and Operations (DevSecOps) processes IAW DoD and industry security and engineering best practices, standards, tools, and techniques

• Provides IT communications services, including planning, designing, engineering, operating, maintaining, defending, and employing services

• Maintains networks to ensure 24x7 availability of critical systems on NIPR, SIPR, TS/SCI, intelligence, and communication networks, and supports Command and Control (C2) infrastructure

• Provides troubleshooting of incidents and problems, including developing work-arounds to return services to functioning status

• Sustains the transmission or communication path between geographically separated users and devices

• Plans, designs, installs, maintains, troubleshoots, resolves problems, and performs network asset management of Cisco switches and routers; Brocade switches and routers; Juniper routers, switches, and firewalls; Cisco firewalls; proxy servers; Intrusion Protections Systems (IPSs); and encryption devices

• Configures VPN tunnels on Cisco, Brocade, and Juniper devices and configures TACLANES

• Maintains COMSEC account(s) in support of the installation of encryption keys

• Provides systems engineering planning and support for Customer Relationship Management (CRM)

• Provides migration and transition support to implement approved engineered solutions

• May assess and evaluate emerging policies and technology and make recommendations for network and system updates that improve the efficiency, effectiveness, availability, and security posture

• Evaluates and tests COTS and GOTS applications and hardware for integration into networks

• Applies measures to secure applications and hardware and ensures the network remains within ATO compliance

• Contributes to development and/or maintenance of deliverables, such as operational guidelines, user guides, and Tactics, Techniques, and Procedures (TTPs) documentation (DEL 19)

• May attend and participate in strategic discussions related to emerging technologies, network and system technology insertions, and project planning

• May lead projects for technology insertions and network updates

• Possesses and applies a comprehensive knowledge across key tasks and high-impact assignments

• Functions as a technical expert across multiple project assignments

Qualifications:

Required:

• Currently hold an adjudicated Secret with ability obtain and maintain a TS/SCI Clearance

• BA/BS + 7 years recent specialized or AA/AS + 9 years recent specialized or a major cert + 9 years recent specialized or 13 years of recent specialized experience

• Cisco Certified Network Professional (CCNP)

• CompTIA Security + (IAT Level II or greater)

• Expert level experience working with and supporting Cisco Routers and Switches in a complex enterprise environment

• TESA eligibility

Desired:

• ITIL v3 – Foundation

• Automation using Microsoft PowerShell, VBScript, or batch files

• Adaptable to changing circumstances and operational needs

• Understanding of Department of Defense Military standards

• Experience with DoD IT security requirements

___

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Receive tips & info on cleared job search, security clearances and career development.

SOSi is seeking a highly qualified Senior Network Engineer to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

Position contingent upon contract award.

• Design, develop, and engineer solutions to complex theater network challenges.
• Assist subordinates in developing network engineering solutions and ensure integration of best practices across these solutions.
• Assist in enabling standardization of theater network engineering solutions for all supported organizations.
• Oversee network engineering tasks performed by subordinates.
• Manage and mentor subordinate personnel.

• An active Secret security clearance with an SSBI.
• Bachelor's degree with a minimum of 8 years' experience, or an Associate's degree with a minimum of 10 years' experience, or a high school diploma with a minimum of 12 years' experience
• DOD Cyber Work Force (DCWF) 441 Certs: CEH or Cloud+ or GCIH or GICSP or GSEC or Security+ or SSCP or equivalent.
• Plan, direct, or coordinate activities related to program and project management support.
• Analyze business needs and translate them into actionable requirements for IT projects.
• Support the development and maintenance of program management documentation, such as the Program Management Plan (PMP) and Work Breakdown Structure (WBS).
• Facilitate communication between technical teams and stakeholders.
• Contributes to the development and implementation of the TO management portal.
• Analyze project progress, financial data, and risks to provide insights and recommendations.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Experience producing metrics and reports using Microsoft Office tools.
• Demonstrated history of discretion, independent judgment, and self-direction.

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 - 1700.
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

All interested individuals will receive consideration and will not be discriminated against for any reason.

An active Secret security clearance with an SSBI.

Bachelor's degree with a minimum of 8 years' experience, or an Associate's degree with a minimum of 10 years' experience, or a high school diploma with a minimum of 12 years' experience

DOD Cyber Work Force (DCWF) 441 Certs: CEH or Cloud+ or GCIH or GICSP or GSEC or Security+ or SSCP or equivalent.