What Jobs are available for Office Manager in Oman?

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren't your typical hotel—but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Are you a highly motivated Omani fresh graduate ready to launch a dynamic career in Facilities Management (FM)?

We are seeking enthusiastic and talented
Omani Nationals
with a
Diploma or Bachelor of Science (BSc) in Facilities Management
or a closely related engineering field (e.g., Mechanical, Electrical) to join our exciting
FM Professional Program
. This is a full-time job, structured training and development role designed to rapidly build your expertise and position you as a future leader in our organization.

What You'll Learn and Do:

This hands-on program will immerse you in the core elements of modern Facilities Management. We're looking for candidates who are already aware of, or eager to master, the following key areas:

• Technical Services:
  Understanding of
  HVAC
  systems,
  MEP (Mechanical, Electrical, Plumbing)
  maintenance, and the principles of
  PPM (Planned Preventative Maintenance)
  .
• Asset Management:
  Learning to track, manage, and optimize the life cycle of physical assets.
• Soft Services Management:
  Oversight of essential services like
  Cleaning, Landscaping,
  and
  Pest Control
  .
• Contract & Performance Management:
  Understanding and applying
  Service Level Agreements (SLAs)
  to ensure contract compliance and service excellence.
• Operations & Technology:
  Becoming proficient in the use of
  computer systems
  and specialized
  CAFM (Computer-Aided Facilities Management)
  systems for planning and reporting.

Key Skills We're Looking For:

We are looking for candidates who demonstrate a strong aptitude for:

• Manpower Management:
  The ability to coordinate and effectively deal with technical staff and service teams.
• Stakeholder Engagement:
  Excellent communication and interpersonal skills to
  manage relationships with clients and suppliers
  .
• Contract Execution:
  A meticulous approach to ensuring all on-site work strictly
  follows contractual obligations and standards
  .

Minimum Requirements:

• Education:
  Fresh graduate with a
  Diploma or BSc in Facilities Management
  or a related engineering discipline.
• Mindset:
  A strong desire to learn, a proactive attitude, and a commitment to a
  full-time training and development role
  .

If you are a driven Omani graduate ready to step onto the fast track of a rewarding career, we want to hear from you

Apply Today
and become one of our young FM professionals

Job Summary:

We are seeking a Waste Management Supervisor with proven experience in the waste management industry to oversee day-to-day operations at our site. The ideal candidate will be responsible for supervising waste collection, segregation, transportation, and disposal activities, ensuring compliance with environmental regulations, HSE standards, and client requirements.

Key Responsibilities:

• Supervise daily waste management operations, including collection, segregation, and disposal of general, hazardous, and recyclable waste.
• Ensure all waste handling and disposal activities comply with local regulations and company HSE policies.
• Coordinate with transport teams for efficient waste movement to approved disposal facilities.
• Maintain accurate records of waste volumes, types, and disposal documentation.
• Conduct routine site inspections and audits to ensure cleanliness and environmental compliance.
• Prepare daily and weekly operational reports.
• Train and monitor waste management personnel on proper handling and safety procedures.
• Liaise with clients, subcontractors, and environmental authorities as required.
• Support continuous improvement initiatives to enhance waste reduction and recycling programs.

Qualifications and Experience:

• Diploma or Degree in Environmental Science, Waste Management, or a related field (preferred).
• Minimum 3–5 years of experience in waste management operations or environmental services, preferably in industrial or oilfield settings.
• Strong understanding of hazardous and non-hazardous waste handling procedures.
• Familiarity with HSE standards and environmental regulations.
• Excellent leadership, communication, and organizational skills.
• Ability to work independently in remote site conditions.

Key Competencies:

• Strong leadership and team supervision skills.
• Attention to detail and commitment to safety.
• Knowledge of waste segregation, treatment, and disposal methods.
• Ability to prepare operational reports and maintain compliance records.

Job Type: Full-time