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Operations Manager- CWI

Do you enjoy leading a team that provides a high-quality service for our customers?

Do you love collaborating with teams to solve complex problems?

Join our Team

Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.

Partner with the best

As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As an Operation Manager, you will be responsible for:

• Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
• Maintaining communication with customers and on-time response on any Service Delivery items
• Reviewing and verifying customer requirements and plans
• Being Accountable for Resource planning, assignment, and utilization (S&OP process)
• Ensuring PL readiness (tools, people, process)
• Holding SD & Field team accountable for respective performance
• Providing input into financial reporting, forecasting and pacing.
• Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
• Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
• Conducting job briefing during planning and debriefing after closing for every job/activity
• Finalizing billing and ensure post-job and job completion deliveries
• Communicating billing events to B&C using the Job Center ticket.
• Planning mid-range operation activity volume & complexity forecast to align the correct resources for Service delivery flawless execution & on-time delivery
• Preparing with daily operational updates for their ongoing job activities as required
• Reporting incidents and manage communication with customers and internal
• Overseeing ongoing operations and provides direct support to the field personnel on location
• Being responsible for Health, Safety & Environment (HSE) performance, and compliance
• Executing the HSE 5 fundamentals every day, every job, every task
• Executing the 5 fundamentals of Service Delivery
• Managing Service Delivery for an assigned area and portfolio of products and services
• Delivering revenue and operating income objectives defined for their area of responsibility
• Building and developing customer relationships to support the planning and service execution
• Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
• Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes' requirements.
• Managing change as it occurs across the job cycle for both planned and unplanned events.

Fuel your passion

To be successful in this role you need:

• Have a bachelor's degree in engineering
• Have 10 years of significant and relevant experience in Liner Hanger, Completion & Wellbore Intervention
• Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions & wellbore intervention.
• Have high technical / operational knowledge including P&L responsibilities.
• Have experience in On-shore and Off-Shore operations and willingness to travel
• Demonstrate Intermediate / Advanced spoken and written English

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times you work in the day

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Work Location

The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s & rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Summary

We are seeking a
dynamic and competent Operations Manager
to oversee and streamline the day-to-day operations of our Head Office and factory. The ideal candidate should have a strong background in
operations, HR, and administrative management
, with a proven ability to implement systems, drive efficiency, and manage cross-functional teams. This role demands
strategic thinking
,
excellent people skills
, and the ability to work closely with leadership to ensure optimal performance and compliance across all departments.

Key Responsibilities

Operational Oversight

• Supervise daily business activities across departments.
• Ensure smooth coordination between Production, Procurement, Logistics, Finance, Sales & Marketing.
• Monitor key performance indicators (KPIs) to enhance operational efficiency.
• Identify areas for process improvement and implement effective solutions.

Human Resource Support

• Oversee recruitment, onboarding, and exit procedures in coordination with relevant departments.
• Maintain staff records, attendance, and leave management systems.
• Ensure compliance with labor laws and internal HR policies.
• Support in resolving employee conflicts and grievances.
• Assist in organizational restructuring and manpower planning.

Administrative Leadership

• Manage office and factory administration functions.
• Supervise support staff (drivers, casual workers, office assistants, seasonal staff).
• Ensure facilities, maintenance, safety & security, and supplies are in order.
• Maintain company documentation, contracts, and internal communications.

Policy & Compliance

• Assist in drafting and enforcing company policies and standard operating procedures (SOPs).
• Monitor adherence to internal controls and company procedures.
• Liaise with legal advisors, auditors, and regulatory bodies as required.

Reporting & Coordination

• Prepare periodic reports on operational performance, HR metrics, and compliance.
• Serve as a liaison between departments and top management.
• Coordinate meetings, prepare minutes, and follow up on action points.

Qualifications & Requirements

• Bachelor's Degree in Business Administration, HR Management, or a related field.
• Minimum
  7 years of experience
  in operations, with solid exposure to HR and administrative functions.
• Strong knowledge of
  Omani labor law
  and employment practices.
• Excellent
  leadership
  ,
  interpersonal
  , and
  decision-making
  skills.
• Proficiency in
  English
  ; Arabic is an advantage.
• Ability to work independently under pressure and manage multiple tasks efficiently.

Desirable Qualities

• Proactive, solutions-oriented mindset.
• Strong ethical standards and confidentiality.
• Experience in
  manufacturing or retail operations
  preferred.

Mandarin Oriental Muscat is looking for a
Spa Operations Manager
to join our
Spa
team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat's most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group's legendary service, world-class amenities and sweeping sea or mountain views.

Manager on Duty

• Reports to the Director of Rooms.
• Responsible for the operations of the entire Spa & Wellness including guest interactions.
• Review treatments and notes on Spa Soft.

Spa Operations

• Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
• Complete Spa and Fitness tour to review standards, procedures, and operational status.
• Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
• Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
• Responsible for motivating retail sales and ensure that all sales are recorded accurately.
• Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
• Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP's.
• Professional treatment room inventory checks.
• Professional product inventory checks.
• Accountable for all professional stock in the spa and storeroom.
• Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
• Keeping track of the training hours of the therapists.
• Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.

Inventory

• Ensure purchasing requests are submitted once per month or once every three months for all professional products.
• Ensure the end of the month inventory is completed in SpaSoft.
• Assist in the evaluation of current products and new product lines for professional and retail use.

Finance

• Ensure KPIs are updated at the end of each month.
• Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
• Yearly budget preparation.
• Monthly statistic reports preparation.
• Calculate tips, retail commission day by day – appointment by appointment.
• Oversee monthly incentives for the Spa colleagues.
• Creates exciting incentive programmes for the team.
• Ensure all professional invoices are accounted for and paid.
• Check daily figures to keep on top of spa revenue.

Training

• Conduct induction trainings for new therapists within the spa.
• Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
• Signing off the spa monthly training calendar.
• Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
• Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
• Review that Standard Operating Procedures (SOP) have been taught and standards are met.
• Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
• Continuous retail training for the entire team.
• Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
• Keep your own knowledge in line with the industry.
• Customer Focus:
• Handling guest complaints in regard to treatments and therapists.
• Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
• Colleague Relations:
• Administrative Duties:
• Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
• Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
• Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
• Additional Duties:

New Treatment Development

• Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
• Responsible for the development of new treatments.
• Responsible to test and evaluate new product lines.

Sales and Marketing

• Liaise with the Communications on journalist bookings.
• Conducting interviews with journalists when is required.
• Development of the new Marketing Plan and Event Planner.
• Develop Spa promotional plan.

Skills & Qualifications

• NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
• Therapy experience essential – 3-5 years Spa Management
• Spa knowledge and experience in a five-star luxury hotel environment is essential
• Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
• Strong leadership skills
• Strong communication skills
• Ability to share knowledge with Colleagues
• Ability to apply knowledge to new situation
• Ability to work as part of a dedicated and passionate team
• Excellent personal presentation and interpersonal skills
• Experience of financial planning and management

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

LDM Manager - UAE, SA, EG, MA

In this role, you will have the opportunity to lead the local management of all project execution activities within your area of responsibility. Each day, you will ensure that operations are carried out in strict alignment with company procedures, relevant cybersecurity regulations and standards, contract specifications, quality benchmarks, Health, Safety, and Environment (HSE) requirements, financial targets, and schedule commitments. You will also showcase your expertise by coordinating and overseeing team development and driving the implementation of standardized processes to continually enhance the effectiveness and efficiency of Project Execution teams.

The work model for the role is: #hybrid #hybrid-Li

This role is contributing to the Operations Manager in Egypt. Main stakeholders are Warehouse Staff, Delivery Drivers, Administrative Assistants, Order handling and Engineering team, HR (staffing needs, compliance with safety and regulatory standards) and Global Mining Operations Manager.

Key Responsibilities:

• Leading the implementation of continuous improvements for the project execution strategy within local or regional Project Operations, under the guidance of global leadership
• Ensuring consistent portfolio management based on ABB best practices, policies, SOX controls, and contractual requirements
• Overseeing and guiding the local Project Execution team, ensuring adherence to ABB policies, HSE standards, and compliance requirements
• Supervising project execution and performance through regular reviews with Project Managers and management, ensuring contract fulfillment and approving deviations
• Monitoring and controlling project progress, financials, risks, invoicing, and resource utilization to meet targets and maximize efficiency
• Driving project recovery efforts by supporting troubled projects, identifying root causes, and guiding corrective actions
• Developing and enhancing project execution capacity and capability by structuring teams, coaching staff, and ensuring proper certification and skills
• Supporting Sales and Tendering teams through early involvement in tenders and participating in sales and operations planning processes
• Ensuring a strong HSE culture by driving safety initiatives, validating measures, and acting as a role model in compliance and integrity
• Promoting collaboration across divisions and leading high-performing teams through mentoring, performance feedback, and people development

You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications:

• You are highly skilled in portfolio and strategy, governance and performance, stakeholder management, communication, and project finance and cost in the automation or electrification sector
• You have at least 5 years of experience in project management, with a strong focus on scope and change management, schedule and task management, risk and opportunity management, and quality management
• You have established skills in managing people, with 3-5 years of experience in leading teams and driving resource and talent management
• Proven experience in procurement, HSE management, and contract management, ensuring compliance with industry standards
• You are adept in managing integration processes and ensuring that all project phases align with stakeholder needs and contractual commitments
• You are passionate about governance and performance, organizational change and transformation, and continuous improvement, demonstrating innovative solutions in these areas
• You are committed to delivering benefits and value to customers, driving performance excellence and creating lasting impact through knowledge management and continuous improvement initiatives
• Degree in Engineering or similar technical field, with extensive knowledge in automation or electrification
• You are at ease communicating in English, with the ability to engage effectively across diverse teams and stakeholders
• You hold current PM certification, such as PMP, and possess the relevant work permits or visas for your job location and country-specific requirements

What's in it for you?
We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Job Opportunity – Operations Manager

Location: Oman

Salary: OMR 1,600/month

Position Summary

We are seeking an experienced Operations Manager to establish and lead the operations function across a multi-brand F&B ecosystem, including multiple outlets, catering/events, and a central kitchen (CK).

This newly created role will bring structure, consistency, and accountability across all brands and operations. The Operations Manager ensures operational excellence, adherence to SOPs, profitability, and readiness for new brand launches. Acting as the bridge between outlets, central kitchen, and corporate functions (Finance, HR, Procurement, Marketing), this role will free senior leadership from day-to-day firefighting and position the organization for scalable growth.

Key Responsibilities

• Multi-Brand Outlet Oversight
• Directly supervise all outlet managers.
• Monitor sales, labor, service quality, and customer feedback daily.
• Conduct routine outlet audits (service, hygiene, food safety, cash handling).
• Central Kitchen Integration
• Align CK production with outlet forecasts and catering requirements.
• Monitor dispatch accuracy, fill rates, and delivery SLAs.
• Ensure reconciliation between CK transfers and outlet sales.
• Operational Standards & SOP Compliance
• Roll out and enforce Standard Operating Procedures (SOPs) across all operations.
• Train managers and supervisors to achieve 100% SOP compliance.
• Maintain brand standards for quality, consistency, and customer experience.
• Sales & Profitability
• Track outlet sales, cost of sales, and labor costs.
• Work with Finance to analyze profitability by outlet and brand.
• Identify underperforming outlets/products and implement corrective actions.
• Support menu engineering, upselling, and promotional initiatives.
• People Leadership & Training
• Coach and lead outlet managers and CK supervisors.
• Oversee scheduling, labor optimization, and HR compliance.
• Drive training rollouts in service, hygiene, upselling, and leadership.
• Expansion & Projects
• Lead the operational readiness of new outlets.
• Develop opening checklists, staffing plans, and critical paths.
• Coordinate with Projects, HR, and Marketing for smooth launches.
• Customer Experience & Service Recovery
• Monitor customer complaints and recovery cases.
• Implement structured complaint resolution with tracking and follow-up.
• Drive improvements in satisfaction and loyalty.
• Cross-Functional Collaboration
• Collaborate with Finance, HR, Procurement, and Marketing.
• Ensure decisions are data-driven with regular reporting to leadership.

Key Performance Indicators (KPIs)

• Like-for-like (LFL) sales growth.
• Labor cost % within budget.
• Service audit scores above 90%.
• Customer complaint resolution above 95%.
• CK dispatch accuracy and on-time delivery.
• Timely opening of new outlets/projects.
• Improved profitability per outlet/brand.

Qualifications & Experience

• Bachelor's degree in Hospitality, Business Management, or related field.
• 8–10 years of F&B operations experience, with at least 3 years in multi-outlet/multi-brand management.
• Proven expertise in CK-driven models, catering/events, and outlet supervision.
• Experience launching outlets and enforcing SOPs.
• Strong commercial acumen in sales, labor, and food cost.

Skills & Competencies

• Leadership: ability to coach managers and enforce accountability.
• Operational discipline: detail-oriented in SOPs, hygiene, and service.
• Analytical skills: interpret sales, cost, and labor data effectively.
• Problem-solving: proactive in addressing operational challenges.
• Communication: clear and structured across teams and leadership.
• Customer focus: passion for delivering service excellence.

Reporting Line

• Reports to: CEO / General Manager
• Supervises: Outlet Managers, CK Supervisors, Drivers & Delivery Teams

Salary Package

• OMR 1,600/month

Job Type: Full-time

Pay: RO1, per month

Provide legal advice and support on operational matters across upstream functions including technical, commercial, supply chain, HSE, and project delivery.

Manage the Legal Operations team and

• Draft, review, and negotiate operational contracts such as EPC, drilling, maintenance, service agreements, and logistics.
• Advise on legal issues related to operational risks, business continuity, contractor performance, and regulatory compliance.
• Develop and implement governance frameworks, policies, and controls to ensure compliance with laws and internal standards.
• Support audits, investigations, and risk assessments including anti-bribery, HSE, and environmental regulation.
• Monitor regulatory changes and advise stakeholders on implications and required actions.
• Act as legal interface with contractors, vendors, and regulators.
• Provide legal input to tendering, procurement, contract negotiations, claims, and dispute management.
• Design and improve legal workflows, documentation standards, and reporting processes.
• Implement legal risk registers, contract lifecycle tracking, and compliance dashboards.
• Lead and develop legal staff, providing mentorship and performance oversight.
• Collaborate cross-functionally to ensure integrated legal support.
• Manage external counsel for specialized matters, ensuring value and quality.
• Report key legal risks and compliance status to VP Legal and relevant committees.
• Contribute to business reviews, operational assurance forums, and project gate reviews.
• Perform other tasks as directed by VP Legal or senior leadership.

Key interactions

Internal: Operation functions under OQEP.

External: Contractors, Vendors & Suppliers, MEM, JV Partners and Governmental authorities.

Minimum qualification required is a graduate degree in law, Master or any other qualification is a plus.

Excellent knowledge of written, read, and spoken English (required)

Competencies and skills

• Minimum 8+ years of legal experience, including years in senior legal roles within the oil & gas or broader energy sector.
• Strong background in upstream oil & gas contracts, corporate governance, compliance, and dispute resolution.
• Demonstrated leadership experience in managing teams and cross-functional stakeholders.
• Fluent in English; Arabic language skills are an advantage.

Soft Skills :

• Strategic and analytical thinker with strong business acumen.
• Exceptional drafting, negotiation, and communication skills.
• Strong leadership and people management skills.
• High integrity, sound judgment, and resilience under pressure.
• Ability to balance legal risks with commercial objectives.

Technical Competencies:

• Computer literacy including MS Office
• Ability to balance legal and commercial objectives and build strong stakeholder relationships.
• Strong understanding of the Upstream industry and its commercial drivers.
• Conduct legal negotiation.