What Jobs are available for Mall Sales in Oman?

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Job description:

Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Oman

**Open to Residents Across Oman ( Salalah, Batinah, Al Dakhiliyah, Ash Sharqiyah)

Are you ready to embark on a rewarding journey while shaping exceptional customer experiences?

About Us:

Join our esteemed international market research consultancy in enhancing customer service standards across Oman. We're currently seeking enthusiastic individuals to join our team as Customer Service Evaluators/Mystery Shoppers.

Job Description:

You'll have the opportunity to assess and elevate customer service standards at various venues across Oman. Your role involves immersing yourself as a genuine customer, evaluating staff performance, and providing valuable feedback.

What You'll Do:

• Pose as a real customer to evaluate service quality and overall experience.
• Complete assignments efficiently, typically within an hour.
• Submit detailed reports online from the comfort of your home.

Requirements:

• Fluent in English with strong communication and writing skills.
• Sharp observation skills to capture key details effectively.

Why Choose Us?

• Flexible part-time opportunity with competitive compensation per assignment.
• Gain valuable insights into diverse industries and contribute to enhancing customer experiences.
• Join a supportive team dedicated to your success and growth.

Ready to Get Started?

If you're a resident of Oman and ready to embark on this exciting journey, visit our website to register as a Mystery Shopper and create your profile today

Please note: This is a part-time position, and we do not provide visas.

Don't miss out on this opportunity to make a difference while enjoying a rewarding experience Apply now and become a vital part of our mission to elevate customer service standards across Oman.

Job Type: Part-time

Pay: RO RO25.000 per day

Expected hours: 3 per week

Customer Service Officer for MN SPC - Omani National

As a member of
Munich Re
the
MedNet Oman
is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
"Officer - Customer Service"
who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time

Company Description

Role Description

This is a full-time on-site role for a Retail Sales Representative, located in Muscat, Oman. The Retail Sales Representative will be responsible for assisting customers and providing excellent customer service. Day-to-day tasks include guiding customers on product selections, providing product knowledge, processing transactions, maintaining store appearance, and participating in sales events and promotions.

Qualifications

• 4-5 years experience in construction chemicals.
• Strong Communication and Customer Service skills
• Sales skills and the ability to meet sales targets
• Excellent interpersonal skills and a positive attitude
• Ability to work in a fast-paced environment
• Previous experience in retail sales is a plus
• Bachelor degree/Diploma in Civil or Equivalent.
• Salary is determined by the experience in the relevant market and their knowledge of the product.

Do you have a passion for luxury fragrances and a talent for sales? We're hiring

You are:

A fragrance enthusiast & great storyteller

Driven by goals and customer satisfaction

Impeccably professional in style and attitude

Must be locally available in Oman

How to Apply:

Please send your CV and a brief introduction to with the subject line Sales Representative- (Your Name)".

Who we are:

Al Marwan Group is a holding company established in 1978, Al Marwan Group has grown a strong diversified portfolio in Real Estate Development & Management, Hospitality, General Contracting and Heavy Machinery trading of brand new and used equipment for the Construction, Mining, Oil, and Gas industries.

We are currently looking for a highly skilled and motivated
Sales Representative
with a proven sales track in selling Heavy Machinery.

Job Duties:

• Contributing to the achievement of revenue, unit sales, and customer engagement through effective sales process management.
• increasing customer retention and efficient distribution strategy.
• Seek out and target new customers and new sales opportunities.
• initiate action plans to approach and secure new business for the Division.
• Proactively manage customer requirements for on-time delivery taking into account lead times, product specification changes, and customer demand.
• Develop and maintain a strong working relationship with key contacts.
• Able to manage every element of the sales process on an individual level.
• Remain abreast with the latest regulations, standards, and good working practices within the industry

Qualifications:

Education:

• Bachelor's degree in Mechanical Engineer preferable or related field.

Experience:

• Proven 2 years work experience in Outdoor Sales of Construction (Light and Heavy Equipment)

Other Requirements:

• Heavy Equipment and- concrete products.
• Oman market field experience is a must.
• Key Account management skills.
• Ability to establish, develop and maintain positive business and customer relationships.
• Knowledge of MS Office.
• Highly motivated and target driven with a proven track record in Equipment sales.
• Ability to create and deliver presentations.
• Excellent Communication skills.
• Valid Oman driving license.

Key Responsibilities:

• Promote and sell manpower supply services to potential clients
• Build and maintain strong client relationships
• Prepare proposals, quotations, and contracts
• Coordinate with recruitment and operations teams to meet client needs
• Achieve monthly and quarterly sales targets

Requirements:

• Proven experience in manpower supply or recruitment services
• Fluent in Arabic and English (spoken and written)
• Strong communication and negotiation skills
• Ability to work independently and as part of a team

Job Type: Full-time

Seeking a full time business development executive / sales person for a multinational chartered accountancy firm to sell financial services such as auditing, accounting and taxation such as VAT services.

Multilingual abilities (Malayalam, Hindi, or English) are an advantage.

Responsibilities and Duties:

• Prospect new clients and generate leads
• Conduct door-to-door visits and cold calls
• Maintain follow-up communication to close deals

What we offer:

• The opportunity to be part of a respected and ambitious 60-year-old company with international exposure.
• Opportunity to work with a dynamic team in a growing industrial area
• Career advancement opportunities in a fast growing practice
• Competitive salary and benefits package

Skills :

• Proactiveness
• Adaptability
• Flexibility
• Team management
• Individual work management

Experience:

• Business Developments: 1 year (Required)

Ability to commute/relocate:

• Muscat: Reliably commute or planning to relocate before starting work (Required)

Contact Details: Whatsapp) ,

Location:

Muscat, Oman Industrial Area

Job Type: Full-time