28 Mall Retail jobs in Oman

Job Title: Retail Sales Supervisor

Job Summary:

We are seeking a motivated and experienced Retail Sales Supervisor to oversee the daily retail operations of our lighting showroom. The ideal candidate will have strong leadership skills, excellent customer service abilities, and a good understanding of lighting products and technologies. This role is responsible for driving sales performance, managing a team of retail sales associates, and ensuring an outstanding customer experience in line with our brand and quality standards.

Key Responsibilities:

Supervise and manage the day-to-day operations of the showroom or retail store.

Lead, train, and motivate the sales team to achieve sales targets and deliver excellent customer service.

Maintain a strong knowledge of the company's lighting product range, including LED, decorative, architectural, and smart lighting solutions.

Ensure attractive and effective product displays through proper visual merchandising techniques.

Monitor stock levels, coordinate with the inventory department for replenishment, and ensure the availability of key items.

Handle escalated customer inquiries, concerns, and complaints professionally and efficiently.

Monitor competitor activities in the retail market and recommend enhancements to in-store offerings or marketing strategies.

Assist with the planning and execution of in-store promotions, product launches, and customer engagement events.

Prepare and present periodic sales reports, staff performance evaluations, and customer feedback summaries.

Ensure adherence to all company policies, operational procedures, and health & safety standards within the retail environment.

Qualifications & Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

Minimum 2 years of experience in retail sales supervision, preferably in the lighting, electronics, or home improvement industry.

Strong leadership and people management skills.

Excellent communication, negotiation, and customer service skills.

Familiarity with lighting technologies (e.g., LED, smart lighting) is a plus.

Proficiency in Microsoft Office and retail sales software (POS systems, CRM tools).

Ability to work flexible hours, including weekends and holidays, as needed.

Company Description

OJS Mobile Group is a leading name in the mobile electronics retail and distribution industry, with a proud legacy of delivering high-quality mobile devices, accessories, and cutting-edge technology solutions since 2014. Headquartered in Dubai, the company has rapidly expanded its footprint to key markets including Muscat (Oman), Cairo (Egypt), and London (UK) — establishing itself as a trusted provider of mobile technology across the Middle East, North Africa, and Europe.

We are the proud owners of the HELIX TECHS brand and the official distributors for several renowned global brands including UAG, Infinix, Nokia, Promate, Oraimo, Weofly, OnePlus, and more. Our extensive product line features smartphones, smart gadgets, accessories, wearables, and mobile lifestyle products. OJS Mobile Group has strong retail partnerships and distributes to all major retailers across Oman, reinforcing our status as a key player in the region's mobile technology ecosystem.

Backed by a team of professionals and a passion for innovation, we are committed to maintaining the highest standards of customer service, product knowledge, and retail excellence. As we continue to grow, we are seeking dynamic and skilled individuals to join our team and contribute to our mission.

Role Description – Retail Sales Supervisor

Location: Muscat, Oman | Full-Time | On-Site

We are currently seeking an experienced and motivated Retail Sales Supervisor to lead and manage our retail operations in Muscat, Oman. This role requires a hands-on, people-oriented professional who can oversee a team of 30+ sales promoters, ensure exceptional customer service, drive sales performance, and manage daily store operations effectively.

The ideal candidate will have a strong understanding of the mobile electronics retail industry, experience managing large teams, and the ability to lead by example in a fast-paced environment.

Key Responsibilities:

• Supervise, mentor, and motivate a team of over 30 retail sales promoters across multiple retail locations.
• Ensure sales targets are clearly communicated and achieved by the team.
• Monitor individual and team performance using reports and data analytics.
• Analyze daily, weekly, and monthly sales reports to drive performance improvements.
• Coordinate with internal departments for stock updates, promotional activities, and training sessions.
• Oversee daily store operations including inventory management, merchandising, and staff scheduling.
• Address and resolve customer inquiries, complaints, and escalations efficiently.
• Conduct regular training and coaching sessions to improve product knowledge and customer engagement.
• Maintain brand and store standards in line with company guidelines.
• Build and maintain strong relationships with retail partners and clients.
• Implement sales strategies and promotional campaigns to boost in-store visibility and sales.

Qualifications and Requirements:

• Minimum 3–5 years of experience in retail sales supervision, preferably in the mobile phones or electronics sector.
• Proven experience in managing large sales teams and setting measurable goals.
• Strong negotiation skills and product technical knowledge, especially in mobile technology and accessories.
• Proficient in Microsoft Excel and Microsoft Office Suite with the ability to analyze and present data.
• Basic understanding of Tally software and inventory management systems.
• Excellent interpersonal and communication skills (Arabic is a plus).
• Ability to work independently and collaboratively in a team-oriented environment.
• Highly organized, detail-oriented, and capable of handling multiple responsibilities.
• Strong leadership skills with a passion for developing and mentoring team members.
• Flexible to work during weekends, holidays, or extended hours when necessary.

Why Join OJS Mobile Group?

• Be part of a fast-growing, multinational company with a dynamic and innovative culture.
• Work with top global brands and the latest in mobile technology.
• Opportunity for career growth and professional development in a supportive environment.
• Competitive salary, incentives, and performance-based rewards.

Industry

• Computers and Electronics Manufacturing

Employment Type

Full-time

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Customer Service Officer for MN SPC - Omani National

As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

About us:

Lime Vizio Inc has been delivering beautiful flowers and heartfelt gifts since 2010. We take immense pride in being a trusted leader in online floral and gift retail, serving customers across the US and Canada. Our commitment to quality, innovation, and dependability has made us a gifting powerhouse, with brands like Blossom Flowers, Sunny Flowers, and Gift on Schedule under our umbrella. At Lime Vizio, we foster an entrepreneurial spirit and a culture that values collaboration, superior service, and continuous innovation.

LIME VIZIO is an e-commerce technology company focused on providing product development and services support on multiple processes, domains, and technologies.

Are you an experienced Customer Service Representative ready to take your skills to the next level?

At our company, we're seeking individuals like you to join our dynamic team as Customer Support Specialists.

Your Mission: You will be the friendly voice that provides exceptional support to our valued customers. Your responsibilities will include offering helpful information, addressing and resolving inquiries and customer's issues, serving as a guide of our customers showcasing our products and services, and processing payments.

• Assist customers by addressing their queries and fulfilling their requests.
• Manage call-back requests, including those that were misrouted from other departments.
• Independently liaise with florists regarding Blossom Flower Delivery order-related inquiries.
• Expertly assist customers with various needs, including:
• Offering redelivery options
• Suggesting substitutions
• Resolving issues with missing add-ons
• Addressing additional charge inquiries
• Resolving declined credit card issues
• Recommending add-ons for customers' orders
• Managing Customer Follow-up Concerns:
• Make outbound calls to provide accurate information and seek approvals for specific concerns, such as substitutions, redelivery, or additional payments.
• Communicate with florists through phone, email, or our secure messaging system to confirm changes, gather order information, or ensure successful order placement.
• Handle customer concerns that require in-depth review for timely and suitable resolutions.
• De-escalate situations involving dissatisfied customers, offering patient and empathetic assistance.

• Desktop or laptop with at least an i3 or i5 processor, 8 GB RAM, and a CPU clocked at 2.0 GHz or higher
• USB headset with noise cancellation capabilities
• Wired internet connection with a minimum download speed of 20 Mbps including back-up internet

• High school graduates with at least 1 year of experience in the customer service field are preferred
• Must be willing to work a rotating graveyard shift
• Ability to thrive in a fast-paced, agile environment with strong critical thinking and problem-solving skills
• Quick adaptability, excellent communication (both written and verbal), and a proactive, positive attitude
• Typing speed of at least 30 words per minute
• Preference will be given to candidates with prior support and customer service experience

Salary: $3 per hour

Prorated 13th-month pay

At Lime Vizio, we're excited to have you on board for this fantastic opportunity.

Join us in making our customers' special moments even more extraordinary with our stunning flowers and thoughtful gifts.

Overview

We’re looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent and high-quality support.
• Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
• Proactively identify and escalate complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor, building trust and rapport with each customer.

• Minimum of 1 years of experience in technical support or customer service.
• Strong understanding of computers, software, and troubleshooting principles.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Active listening skills and a genuine desire to help customers.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using computers and comfortable navigating various software applications.
• Ability to fluently speak, write, and read in both English and Arabic
• A positive and solutions-oriented attitude.

• Competitive salary
• All of the hardware and software will be provided for you
• Sponsorship VISA will be provided for expats
• Relocation cost from origin country to Oman will be covered
• Work-Life balance
• Fun and fair work culture

Job description:

Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Oman

**Open to Residents Across Oman ( Salalah, Batinah, Al Dakhiliyah, Ash Sharqiyah)

Are you ready to embark on a rewarding journey while shaping exceptional customer experiences?

About Us:

Join our esteemed international market research consultancy in enhancing customer service standards across Oman. We're currently seeking enthusiastic individuals to join our team as Customer Service Evaluators/Mystery Shoppers.

Job Description:

You'll have the opportunity to assess and elevate customer service standards at various venues across Oman. Your role involves immersing yourself as a genuine customer, evaluating staff performance, and providing valuable feedback.

What You'll Do:

• Pose as a real customer to evaluate service quality and overall experience.
• Complete assignments efficiently, typically within an hour.
• Submit detailed reports online from the comfort of your home.

Requirements:

• Fluent in English with strong communication and writing skills.
• Sharp observation skills to capture key details effectively.

Why Choose Us?

• Flexible part-time opportunity with competitive compensation per assignment.
• Gain valuable insights into diverse industries and contribute to enhancing customer experiences.
• Join a supportive team dedicated to your success and growth.

Ready to Get Started?

If you're a resident of Oman and ready to embark on this exciting journey, visit our website to register as a Mystery Shopper and create your profile today

Please note: This is a part-time position, and we do not provide visas.

Don't miss out on this opportunity to make a difference while enjoying a rewarding experience Apply now and become a vital part of our mission to elevate customer service standards across Oman.

Job Type: Part-time

Pay: RO RO25.000 per day

Expected hours: 3 per week

Customer Service Officer for MN SPC - Omani National

As a member of
Munich Re
the
MedNet Oman
is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
"Officer - Customer Service"
who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time