20 Key Performance Indicators jobs in Oman

1.Responsible for the sales data analysis of KA channels

2.Through data analysis, identify the business issues of the KA channel in various countries and communicate with distributor and sales to find solutions.

3.Responsible for coordinating the access of various products to KA channels in different countries and following up on sales performance.

1.More than three years of working experience in the mobile phone or consumer electronics industry, with experience in Qatar or Oman preferred.

2.Have experience in sales management of KA channels and familiar with the business model of KA channels.

3.Proficient in using Excel software for data analysis.

No visa/sponsorship is available for this role. Kindly apply only if you can work with us without a visa/sponsorship.

Main Role (Overall Accountability)

1. Manage all the business analysis end-to-end for all change requests.
2. Analyze, define, detail and ensure that documentation of business requirements has enough details to be developed as software.
3. Serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs.

Principal Accountabilities

• Complete understanding of business requirements and bank's processes / systems.
• Prioritize initiatives based on business needs and requirements.
• Ability to translate the business requirements into coherent, usable technology requirements and effectively document the same.
• Elicit business requirements using requirements workshop, document analysis, surveys, business process descriptions, use cases, scenarios and workflow analysis.
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose
• High-level information into detailed business requirement document.
• Analysis of the feasibility and impact of various change requests received from departments in the modules / changes managed.
• Acts as a liaison between business users and technical analysts / developers in the analysis, design, configuration, testing and support of systems to ensure optimal operational performance. Coordinate with the Scrum Master to align user story grooming tasks into sprint plans.
• Be the liaison between the Business units, operations team, technology teams and support teams.
• Coordinate and ensure implementation of detailed requirements from the business stakeholders on: -

o Details of change

o Impact analysis

o expected process improvements

• Ensure effective change management and coordinate with the business and IT teams on various sprint planning activities.
• Conduct meetings and presentations to share ideas and findings.
• Identify the customization requirements wherever applicable and develop detailed user stories following best practices, ensuring to capture specifications and functional design.
• Responsibility to complete all BA related documentation and ensure solutions meet business needs and requirements.
• Prepare testing strategy document, including test cases/scenarios for any relevant testing such as UAT, sanity, regression, pilot and others.
• Support the timely and effective implementation of agile initiatives.
• Use expert judgment to identify and mitigate risks arising out of existing and proposed digital initiatives to ensure that development and enhancement of changes comply with Information Security, Internal Controls, Compliance and Legal.
• Identify and document any gaps found during various agile delivery phases and coordinate with the stakeholders to develop the most appropriate approaches to address them.
• Coordinate the testing activities (UAT) with the business users ensuring status updates are sent in accordance to the approved strategy and timely execution of the cases/scenarios.
• Support the preparation and development of training materials. coordinate with the training department to ensure effective end user training for all projects / changes done.
• Assist operations, branch, parameters & other business team for the functional queries in the product.
• Gather critical information from various stakeholders and publish useful MIS to business head.
• Final sign off, documentation process and migration to the production environment.

Other tasks and Duties

• To adhere to the bank policies and procedures.
• To be responsible for personal learning and development.
• To administrate and organize own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirements.
• To undertake any other tasks, duties assigned by the direct superior.

Skills and Competencies

• Excellent networking capabilities to ensure that relationships are utilized positively to get the work done without delays
• Excellent analytical skills and knowledge of IT implementation
• Excellent oral and written communication skills
• Excellent interpersonal, problem-solving and project management skills
• Must be tactful, mature, and flexible with empathetic approach
• Strong communication and presentation skills
• Excellent negotiation skill
• Experience with agile planning and development tools (Atlassian-Jira, Confluence, Zephyr)
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
• To have a good understanding of bank's implemented retail IBPS processes and a strong ability to understand the business needs and translate them into user journeys/stories
• Able to upskill bank's in-house business analysts

Qualifications

• Deep knowledge of agile practices, frameworks, and techniques
• 5-7 years of experience with business analysis in banking
• Background in Newgen's BPM product for branch process automation
• Bilingual - Fluent English and Arabic
• Overall knowledge of banking business
• Bachelor's degree (or equivalent years of experience)
• Agile or scrum certification preferred (e.g. CSM, CSP, CSPO, PSPO)
• Overall IELTS score of 7.0 and above (with minimum score of 6.5 for each individual band), or its equivalent in TOEFL; overall score of 94 and above (with minimum score of 20 for each individual section)

About the Role

We are looking for an experienced Business Analyst with strong professional expertise and a background aligned with PMI (Project Management Institute) standards. The ideal candidate will play a critical role in bridging business needs with technical solutions, ensuring that requirements are clearly defined, well-documented, and successfully implemented.

Key Responsibilities

• Elicit, document, and analyze business requirements from stakeholders and transform them into clear functional specifications.
• Facilitate workshops, interviews, and meetings with clients and teams to gather requirements.
• Perform gap analysis, assess business processes, and identify areas for improvement.
• Collaborate with project managers, developers, and testers to ensure requirements are implemented effectively.
• Develop and maintain detailed business process documentation (process flows, use cases, user stories).
• Ensure solutions align with PMI standards, governance, and compliance requirements.
• Support UAT (User Acceptance Testing) and assist in validating solutions before deployment.
• Contribute to project planning and tracking, providing insights into risks, dependencies, and opportunities.

Requirements

• Strong understanding of PMI methodologies and frameworks.
• Proven ability to create BRDs, FRDs, user stories, workflows, and process maps.
• Experience in working with enterprise applications, databases, and integration projects.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and client interaction skills (oral and written).
• Ability to work in agile and collaborative environments.
• Arabic language proficiency is a plus.
• PMI-PBA, CBAP, or other relevant certifications are an advantage.

Job Type: Full-time

We are looking for a talented Business Analyst with at least 2 years of experience to bridge the gap between business needs and technology solutions. The BA will gather requirements, analyze processes, and work with stakeholders and technical teams to deliver successful projects.

• Elicit, document, and analyze business requirements.
• Translate business needs into functional and technical specifications.
• Work closely with product owners, developers, and QA teams to ensure accurate delivery.
• Conduct gap analysis, process mapping, and workflow improvements.
• Support project planning, scope definition, and prioritization.
• Prepare user stories, acceptance criteria, and wireframes.
• Assist in UAT (User Acceptance Testing) and validate business requirements.
• Communicate effectively with stakeholders at all levels.

• Bachelor's degree in Business, IT, or related field.
• Minimum 2 years' experience as a Business Analyst.
• Strong understanding of SDLC and Agile/Scrum methodologies.
• Experience with tools like Jira, Confluence, Trello, or Azure DevOps.
• Excellent analytical, documentation, and communication skills.
• Ability to manage multiple stakeholders and priorities.

• Business Analysis certifications (CBAP, CCBA, or PMI-PBA).
• Experience in financial, telecom, or IT services industries.
• Knowledge of SQL for basic data analysis.

The job holder will be responsible to analyze & develop creative solutions to real business challenges by collaborating multi-functional projects & identify areas for improvement. The Job holder will report to CEO and will work closely to build an effective strategy of data collection, analysis, and reporting that supports the business needs of the company & to make more informed business decisions.

Key Accountabilities:

· Facilitate business improvement via investigation, analysis, review & documentation of functional business specifications.

· Work closely with all the internal departments to identify & implement strategies to optimize sales, inventory & margin.

· Analyze the requirements and present in a legible and easy to understand format.

· Provide the data analysis that will enable multiple functional areas to hit key milestones on time.

· Prepare daily, weekly and monthly reports for all business channels performance to help leadership and business partners make decisions.

· Capable of pulling and analyzing data independently, interpret results, provide recommendations for simplification of opportunities & implement changes as needed.

· Adhere to all company standard operating policies and procedures.

· Additional projects and assignments as needed;

· Support preparation of business presentations.

· Timely execution of projects and programs to deliver real time solutions.

· Support the CEO in managing projects related to tops down planning, promotional processes and execution of strategy. In addition to supporting improvements in reporting, tools & approaches, the incumbent is expected to be instrumental in the execution of analysis, the development of conclusions and the presentation of findings and recommendations.

BUSINESS ANALYST

Knowledge, Skills & Experience

Education

Graduate/Master's Degree.

Language

English – Mandatory

Arabic – Beginner / intermediate

Job Experience

Minimum 2-3 Yrs. of experience as Business Analyst from Retail Industry

Technology

Basic MS office, Excel skills and PPT

Others

· Strong logical thinking, Analytical & Business problem solver

· Quick learner of new technologies and business functions

· Excellent Communication & Interpersonal skill

Master's Degree.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

The Business Analyst will collaborate closely with the Project Management and Software Development and UI/UX teams. Their primary responsibility is to act as a liaison between internal and external stakeholders to gather and understand business requirements. They will work alongside the Project Manager and Solution Architects to translate these requirements into well-defined functional specifications. Additionally, the Business Analyst will support the Project Manager in tracking project progress to ensure the delivery of high-quality outputs within the specified timeline.

Duties

• Conduct requirement gathering from various stakeholders involved in the Revenue Cycle Management process to understand business needs. Collaborate with Technical Solution Architects to translate these requirements into functional specifications, ensuring a strong and effective solution design.

• Perform data gathering, processing, and in-depth analysis to identify opportunities and challenges, enabling data-driven decision-making for the Project Management Team and senior leadership at the Ministry of Health.

• Assist the Project Manager in planning, budgeting, and forecasting project activities.

• Develop trackers and generate reports to monitor and evaluate project progress continuously.

• Manage document controls, including digitizing documents (copying, scanning, storing, and retrieving) either independently or through outsourcing. Create templates, organize physical and digital storage systems, and ensure accurate record maintenance.

Qualifications

• A bachelor's degree in Information Technology or a related field.

• 4 to 6 years of relevant experience in gathering and analyzing business needs.

• Proven experience in working with senior decision-makers.

• Strong analytical background with excellent problem-solving skills.

• Exceptional communication and interpersonal abilities.

• Proficiency in modern software development, execution, and analytical tools is essential.

Skills

• Excellent communication skills in both English and Arabic to convey ideas clearly and effectively.

• Strong written skills in both English and Arabic.

• Strong analytical mindset with attention to detail and well-developed planning and organizational skills.

• Effective time management skills with the ability to meet deadlines consistently.

• Competence in data entry, analysis, and document storage/retrieval systems.

• Commitment to respecting the confidentiality and privacy of sensitive data

Role & responsibilities

• Elicit, document, and validate business and technical requirements from stakeholders.
• Analyze current waste management processes and identify opportunities for digital optimization.
• Develop business process models, workflows, and gap analyses to guide system design.
• Collaborate with vendors and technical teams to ensure requirements are translated into effective solutions.
• Support development of use cases, functional specifications, and test scenarios.
• Ensure data integrity, reporting accuracy, and compliance with sustainability regulations.
• Facilitate workshops, training, and knowledge transfer for end-users.
• Contribute to change management and user adoption strategies.

Qualifications & Experience:

• Bachelors degree in IT, Business Administration, Environmental Sciences, or related field (Masters preferred).
• Certification in Business Analysis (CBAP, PMI-PBA, or equivalent) is an advantage.
• 10–14 years of experience in business analysis, with at least 5 years in technology-enabled environmental, waste management, or public infrastructure projects.
• Strong understanding of system integration, data management, and reporting tools.
• Demonstrated ability to translate business needs into technical solutions.
• Excellent communication, stakeholder engagement, and documentation skills.
• immediate joiner are preferable

We're Hiring | Business Analyst (SAP)

Location: Qatar

Experience: 5–10 years (preferred)

Duration: 1 year (extendable)

Key Responsibilities:

Demonstrate solid understanding of SAP functional modules and business process mapping.

Apply strong analytical and problem-solving skills with high attention to detail.

Work with tools such as Jira, ServiceNow, Excel, and process mapping tools (e.g., Visio).

Translate business requirements into effective SAP system solutions.

Participate in SAP implementation or support projects (prior experience preferred).

Provide expertise in SAP Signavio and Cloud ALM Implementation modules.

Job Type: Full-time

Application Question(s):

• Do you have solid understanding of SAP functional modules and business process mapping?
• Do you have strong analytical and problem-solving skills with attention to detail?
• Do you have experience with tools such as Jira, ServiceNow, Excel, or process mapping tools (e.g., Visio)?
• Are you able to translate business needs into SAP system solutions?
• Do you have prior experience in SAP implementation or support projects?
• Do you have experience with SAP Signavio and Cloud ALM Implementation modules?
• what is current and expected salary? Notice period?

Axxis Systems is a group of companies dedicated to building and implementing software for the insurance market. We are an innovative company operating at the heart of international projects, offering creative and sustainable solutions for our clients. We believe in the power of collaboration and diversity as drivers of our success.

The Role
You Will Be Responsible For:

• Working closely with internal stakeholders to enhance client relationships and capitalise on business development opportunities.
• Performing actuarial analysis and modelling for pricing and valuation.
• Building and maintaining actuarial pricing models.
• Supporting business planning by forecasting key assumptions.
• Ensuring compliance with internal policies, and regulatory requirements.
• Providing timely statutory reporting.

Ideal Profile

• You have at least 1 year experience, ideally within a IT Business Analyst / Project Manager or Actuary role.
• You possess excellent communication and business partnering skills and can collaborate effectively with multiple stakeholders.
• You have strong experience within .
• You are adaptable and thrive in changing environments
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are highly goal driven and work well in fast paced environments

What's on Offer?

• Fantastic work culture
• A role that offers a breadth of learning opportunities

Entry level

Full-time

Research, Analyst, and Information Technology

Insurance, Software Development, and Information Services