16 Junior Support jobs in Oman

Join to apply for the Sales Support role at Signify .

About Signify
Through bold discovery and cutting-edge innovation, we lead an industry vital for the future of our planet: lighting. Our leadership in connected lighting and the Internet of Things is breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our 125+ year legacy while working toward bold sustainability goals. Our culture of continuous learning, creativity, and diversity empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

This is an exciting opportunity to serve as a Sales Support Officer in Oman with Signify.

We are looking for a passionate individual to support our sales team, contribute to customer satisfaction, and help drive our growth in the region. This role offers a unique chance to be part of a global leader in lighting innovation, working on impactful projects that brighten lives and support sustainability.

• Entry-level position
• Full-time employment
• Relevant experience or education in sales support or customer service is a plus

Appliances, Electrical, and Electronics Manufacturing

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Overview

Technical Support Engineer – Cementing

Would you like to play a key role in our business? Do you like working in collaborative teams and solving technical problems? Join our Pressure Pumping Team. We are the leader in the oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We maintain and run the pressure pumping equipment and services at customer sites. We aim to meet clients’ expectations, as part of Baker Hughes operations.

• Providing technical expertise and guidance to Operations Teams, Sales, and clients.
• Developing and implementing solutions to meet client needs.
• Managing and coordinating the introduction of new technologies.
• Collaborating with AMO Teams to troubleshoot equipment and ensure smooth operations.

• Have a minimum of a Bachelor Degree in Science or Management
• Have a minimum of 15 years of experience in Cementing
• Have a minimum of 8 years of experience as People Leader
• Have International and Middle East experience
• Have previous experience with both onshore, offshore and deep well cement engineering
• Have previous experience with Baker Hughes products and software such as CemVision, CemFACTS

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your working arrangements with your recruiter during the process

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or other characteristics protected by law.

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

Overview

Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person in interesting locations around the world to align on strategy and execution. The company is founder-led, profitable, and growing.

This role is remote: we have teams in all time zones.

Overview

Join to apply for the Cloud Support Engineer role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

Location: This is a globally remote role, unless specified otherwise.

• Investigate issues reported by customers by researching and escalating issues.
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Own results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understand Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack
• Containers - especially with Docker, LXD/LXC, or Kubernetes
• Storage technologies - block, object and network
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
  • Linux integration with other environments (authentication/directory services, network file systems, etc.)
  • Ability to navigate effectively stack traces and logs, and advise on next steps
  • Solid understanding of OS and Application level bugs and when to escalate to the correct team
• Programming fundamentals in any language.
• Extensive customer support experience is key:
  • Customer needs are top priority.
  • Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

Join to apply for the Support Engineering Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We operate with a distributed team of 1200+ colleagues in 75+ countries, with few office-based roles, meeting in person a few times annually in various locations worldwide.

The company is founder-led, profitable, and growing.

Our regional Support Managers lead world-class Support teams—solving complex technical problems for customers globally on Ubuntu Server, Desktop, and public cloud. Key attributes include customer focus—ensuring customer satisfaction—and technical excellence—keeping support teams updated with the latest technology and troubleshooting efficiently. We are hiring managers for both our Cloud Support Group and Devices Support Group.

The role involves:

1. Managing a professional support team, including skills development and performance management
2. Operational control, shift scheduling, and monitoring KPIs
3. Ensuring all customer cases are responded to within SLA and professionally
4. Acting as the escalation point for customers and addressing escalations appropriately
5. Maintaining accountability for customer satisfaction
6. Contributing to the support knowledge base
7. Continuously improving team processes and support service delivery
8. Hiring, developing, and training support team members
9. Collaborating with leadership to drive growth and transformation initiatives

Ideal candidates will have:

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership and team management experience
• Ability to work under pressure with a strong customer focus
• Fluency in English and preferably another language
• Excellent verbal and written communication skills
• Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies
• Contributions to Open Source projects
• Software development experience
• Experience working in support organizations
• Hands-on experience with Canonical's products

Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review and performance bonuses
• Additional benefits reflecting our values and local needs

About Canonical:

Canonical is at the forefront of the open source movement, publishing Ubuntu—the platform for AI, IoT, and cloud. We hire globally, set high standards, and promote excellence. Working remotely since 2004, we encourage innovative thinking, continuous learning, and skill development.

Canonical is an equal opportunity employer, committed to diversity and inclusion, and providing fair consideration regardless of background or identity.

Overview

To manage and control the project IT related requirements i.e networking, IT software & hardware support, user account management, Internet & intranet support and LAN/WAN management.

• Ensure software & systems are updated and healthy.
• Ensure security appliances are operational.
• Ensure the healthy voice and data network.
• Ensure Power and UPS are operational.
• Ensure data backup plan are in place.
• Ensures the timely availability of computer/laptop and multimedia for all events i.e. Meetings, Trainings, Interviews etc.
• Manage Desktop/Laptop/Server/Printer/Scanner/Multimedia deployment and availability.
• Liaison with Store/warehouse for hardware delivery to projects/office and inventory update.
• Oversee the user management with an approval process.
• Responsible for departmental staff for assigned tasks related issues and progress.
• Responsible to coordinate with corporate ICT Functional Leads related to LAN, WAN and other infrastructure related needs.

• Bachelor Degree in Computer Science.
• Over 5-8 years of overall experience with at least 5 years in networking/Support Administration.

• Technical domain.
• Target oriented.
• Quality conscious.
• Team building Skills.
• Analytical & decision making skills
• Interpersonal Skills
• Team player

• Associate

• Contract

• Information Technology

• Engineering Services
• IT System Operations and Maintenance
• IT System Training and Support

Overview

Position contingent upon contract award

SOSi is seeking a highly qualified Subject Matter Expert (SME) Field Support Technician to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

• Design and configure voice, video, and data communications systems to support theater-wide enterprise IT requirements for program end-users.
• Supervise installation and post-installation service and maintenance.
• Support project planning by integrating functional expertise into modernization planning initiatives.
• Manage and mentor subordinate personnel.

• An active Secret security clearance with an SSBI.
• Bachelor’s degree with a minimum of 10 years’ experience, or an Associate’s degree with a minimum of 14 years’ experience, or a high school diploma with a minimum of 16 years’ experience.
• DOD Cyber Work Force (DCWF) 411 Certifications: SecurityX / CASP+ or CCNP Security or CISA or FITSP-O or GICSP or SSCP or equivalent.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Demonstrated ability to effectively communicate with internal and external stakeholders and organize materials for In-Progress Review (IPR) meetings.
• Experience producing metrics and reports using Microsoft Office tools.
• Proven administrative support experience, assisting contractor management with various tasks and projects.
• Demonstrated history of discretion, independent judgment, and self-direction.

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700.
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

All interested individuals will receive consideration and will not be discriminated against for any reason.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events