8 IT Technology jobs in Oman

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

To manage and control the project IT related requirements i.e networking, IT software & hardware support, user account management, Internet & intranet support and LAN/WAN management.

• Ensure software & systems are updated and healthy.
• Ensure security appliances are operational.
• Ensure the healthy voice and data network.
• Ensure Power and UPS are operational.
• Ensure data backup plan are in place.
• Ensures the timely availability of computer/laptop and multimedia for all events i.e. Meetings, Trainings, Interviews etc.
• Manage Desktop/Laptop/Server/Printer/Scanner/Multimedia deployment and availability.
• Liaison with Store/warehouse for hardware delivery to projects/office and inventory update.
• Oversee the user management with an approval process.
• Responsible for departmental staff for assigned tasks related issues and progress.
• Responsible to coordinate with corporate ICT Functional Leads related to LAN, WAN and other infrastructure related needs.

• Bachelor Degree in Computer Science.
• Over 5-8 years of overall experience with at least 5 years in networking/Support Administration.

• Technical domain.
• Target oriented.
• Quality conscious.
• Team building Skills.
• Analytical & decision making skills
• Interpersonal Skills
• Team player

• Associate

• Contract

• Information Technology

• Engineering Services
• IT System Operations and Maintenance
• IT System Training and Support

Overview

As the Information Technology Manager, you will play a critical role in both the pre-opening and operational success of the property. During the pre-opening phase, you will be responsible for establishing IT systems, infrastructure, and policies to ensure a seamless launch. Following the opening, you will continue to lead the property’s IT strategy and operations, ensuring that technology drives efficiency, security, and an exceptional guest and colleague experience.

• Develop and implement the IT strategy and roadmap for both the pre-opening and operational phases.
• Lead IT functions, including infrastructure, support, development, and information security.
• Oversee the setup, configuration, and maintenance of IT infrastructure, systems, and networks.
• Ensure data security, compliance with regulations, and adherence to industry standards.
• Partner with hotel leadership to align IT initiatives with business and operational objectives.
• Drive digital transformation and identify innovative solutions that enhance service and efficiency.
• Manage IT budgets, procurement, and vendor relationships to ensure cost-effective technology management.
• Establish and maintain disaster recovery and business continuity plans.
• Develop and enforce IT policies, procedures, and best practices for consistency and reliability.
• Mentor and guide IT colleagues, fostering technical expertise and continuous improvement.
• Monitor emerging technology trends and recommend applications for the hospitality sector.
• Provide strategic input on technology investments and long-term initiatives.
• Champion safe and environmentally responsible practices in line with company policies.
• Adhere to all environmental, health, and safety regulations and procedures.

Principal duties and responsibilities to be undertaken in adherence to the college's quality systems:

• Contribute to the Digital Transformation Strategy by ensuring IT infrastructure readiness, scalability, and alignment with institutional objectives.
• Develop and implement the IT Infrastructure Operational Plan in line with MEC’s mission, vision, and institutional KPIs.
• Ensure compliance with institutional IT policies, cybersecurity frameworks, and international standards (e.g., ISO 27001, ITIL).
• Provide leadership and mentoring to infrastructure staff, ensuring effective performance, growth, and accountability.

• Manage the design, deployment, monitoring, and optimization of campus-wide IT infrastructure (servers, SAN, networks, firewalls, and data centers).
• Ensure robust disaster recovery and business continuity planning, including backups, failover systems, and incident response readiness.
• Oversee network services, including LAN, WAN, Wi-Fi, VPN, and VDI labs, ensuring efficiency, performance, and security.
• Lead systems administration for Active Directory, group policies, server applications, and enterprise services.
• Ensure optimal utilization and lifecycle management of IT equipment, licenses, and infrastructure assets.
• Provide second-level support for escalated infrastructure-related issues (network outages, performance bottlenecks, critical incidents).
• Manage vendor relationships for infrastructure procurement, contracts, and service-level agreements.

• Govern and monitor the implementation of cybersecurity policies and compliance with regulatory requirements.
• Lead firewall strategy, configuration, and monitoring, ensuring secure access and protection across institutional systems.
• Proactively identify, assess, and mitigate risks to institutional data and IT operations.
• Implement and oversee infrastructure monitoring solutions (NDR, SIEM, SD-WAN) for proactive threat detection and service continuity.

• Evaluate and recommend emerging infrastructure technologies to enhance institutional efficiency and scalability.
• Manage hybrid IT environments (on-premises, Azure/AWS cloud, SaaS solutions) with secure integration.
• Implement smart campus technologies and infrastructure automation where feasible.
• Promote sustainable IT practices, including energy-efficient data centers, lifecycle management, and green computing.
• Prepare reports, dashboards, and analytics on infrastructure performance and risk for leadership review.

• Maintain accurate inventory and documentation of IT infrastructure assets and services.
• Ensure effective coordination with the Digital Solutions Office to align infrastructure with enterprise systems and digital applications.
• Perform any other duties assigned within the scope of the job role in the interest of the college.

• Master’s degree in Information Technology/Computer Engineering/Network Management or related field with a minimum of 3 years’ leadership experience.

OR

• Bachelor’s degree with at least 6 years of experience in IT infrastructure management in higher education or industry.
• Proven experience in managing complex IT infrastructure, networks, and cybersecurity frameworks.

• Network and Systems Administration (LAN/WAN/Server/Cloud/VDI)
• Firewall Management & Cybersecurity Compliance
• Disaster Recovery & Business Continuity Planning
• Infrastructure Monitoring (NDR, SIEM, SD-WAN)
• Hybrid Cloud & Data Center Management
• IT Service Management (aligned with ITIL/ISO frameworks)
• Vendor and Contract Management

• Leadership and team management
• Analytical and problem-solving skills
• Interpersonal and communication skills
• Organisational and planning skills
• Adaptability, resilience, and innovation mindset

Principal duties and responsibilities to be undertaken in adherence to the college's quality systems:

• Contribute to the Digital Transformation Strategy by ensuring IT infrastructure readiness, scalability, and alignment with institutional objectives.
• Develop and implement the IT Infrastructure Operational Plan in line with MEC's mission, vision, and institutional KPIs.
• Ensure compliance with institutional IT policies, cybersecurity frameworks, and international standards (e.g., ISO 27001, ITIL).
• Provide leadership and mentoring to infrastructure staff, ensuring effective performance, growth, and accountability.

• Manage the design, deployment, monitoring, and optimization of campus-wide IT infrastructure (servers, SAN, networks, firewalls, and data centers).
• Ensure robust disaster recovery and business continuity planning, including backups, failover systems, and incident response readiness.
• Oversee network services, including LAN, WAN, Wi-Fi, VPN, and VDI labs, ensuring efficiency, performance, and security.
• Lead systems administration for Active Directory, group policies, server applications, and enterprise services.
• Ensure optimal utilization and lifecycle management of IT equipment, licenses, and infrastructure assets.
• Provide second-level support for escalated infrastructure-related issues (network outages, performance bottlenecks, critical incidents).
• Manage vendor relationships for infrastructure procurement, contracts, and service-level agreements.

• Govern and monitor the implementation of cybersecurity policies and compliance with regulatory requirements.
• Lead firewall strategy, configuration, and monitoring, ensuring secure access and protection across institutional systems.
• Proactively identify, assess, and mitigate risks to institutional data and IT operations.
• Implement and oversee infrastructure monitoring solutions (NDR, SIEM, SD-WAN) for proactive threat detection and service continuity.

• Evaluate and recommend emerging infrastructure technologies to enhance institutional efficiency and scalability.
• Manage hybrid IT environments (on-premises, Azure/AWS cloud, SaaS solutions) with secure integration.
• Implement smart campus technologies and infrastructure automation where feasible.
• Promote sustainable IT practices, including energy-efficient data centers, lifecycle management, and green computing.
• Prepare reports, dashboards, and analytics on infrastructure performance and risk for leadership review.

• Maintain accurate inventory and documentation of IT infrastructure assets and services.
• Ensure effective coordination with the Digital Solutions Office to align infrastructure with enterprise systems and digital applications.
• Perform any other duties assigned within the scope of the job role in the interest of the college.

• Master's degree in Information Technology/Computer Engineering/Network Management or related field with a minimum of 3 years' leadership experience.

OR

• Bachelor's degree with at least 6 years of experience in IT infrastructure management in higher education or industry.
• Proven experience in managing complex IT infrastructure, networks, and cybersecurity frameworks.

• Network and Systems Administration (LAN/WAN/Server/Cloud/VDI)
• Firewall Management & Cybersecurity Compliance
• Disaster Recovery & Business Continuity Planning
• Infrastructure Monitoring (NDR, SIEM, SD-WAN)
• Hybrid Cloud & Data Center Management
• IT Service Management (aligned with ITIL/ISO frameworks)
• Vendor and Contract Management

• Leadership and team management
• Analytical and problem-solving skills
• Interpersonal and communication skills
• Organisational and planning skills
• Adaptability, resilience, and innovation mindset

Urgent Computer Science / ICT Teacher Jobs in Oman with Visa Sponsorship – British School Muscat (BSM)

Urgent Computer Science - ICT Teacher. If you are an experienced Computer Science or ICT teacher seeking an international opportunity in a prestigious academic environment, the British School Muscat (BSM) in Oman is urgently hiring for the 2025 academic year. BSM is one of the top British international schools in the Gulf region, known for its high standards of education, outstanding facilities, and vibrant school community. The school offers full visa sponsorship, excellent salary packages, and career development opportunities.

• Position: Computer Science / ICT Teacher (Secondary School)
• Institution: British School Muscat (BSM)
• Location: Muscat, Oman
• Type: Full-Time, 2-year renewable contract
• Start Date: August 2025 (urgent hiring)
• Visa: Sponsored by the school

• Deliver high-quality Computer Science / ICT lessons to students in Key Stages 3, 4, and 5
• Prepare students for international examinations such as IGCSE and A-Level
• Develop engaging lesson plans using innovative teaching tools and technology
• Monitor, assess, and report on student progress and academic achievement
• Create a supportive classroom environment that encourages learning and digital literacy
• Contribute to the school's extracurricular ICT clubs and projects
• Collaborate with the academic team to ensure curriculum continuity and improvement
• Participate in parent meetings, staff development programs, and school events

• Education: Bachelor’s degree in Computer Science, ICT, or related field
• Teaching Certification: PGCE or equivalent recognized teaching qualification
• Experience: Minimum 2 years teaching experience in a British or international curriculum setting
• Language: Fluent in English (native-level proficiency preferred)
• Curriculum Knowledge: Familiarity with UK National Curriculum, IGCSE, and A-Level standards
• Strong communication, classroom management, and digital teaching skills
• Must be able to relocate and pass all background checks

• Monthly Salary: OMR 1,300 – 1,600 (Approx. USD 3,400 – 4,200), tax-free
• Accommodation: Fully furnished housing or housing allowance provided
• Flights: Annual return airfare to home country
• Visa and Work Permit: Fully sponsored by the school
• Medical Insurance: Comprehensive international coverage
• Relocation Assistance: Provided (shipping allowance and settling-in support)
• School Discounts: Tuition discounts for dependent children (if applicable)
• Professional Development: Ongoing training and career progression opportunities
• Leave: Paid holidays including summer, mid-term, and national holidays

Prepare the following documents:

• Updated CV with recent photo
• Cover letter highlighting experience and motivation
• Teaching qualifications and degree certificates
• Passport copy
• Two professional references

Apply Online: Visit the BSM careers page: British School Muscat (no external link included)

Interview Process:

• Shortlisted candidates will be invited for a virtual interview
• A sample lesson plan or teaching demo may be required

British School Muscat offers an excellent opportunity for ICT and Computer Science teachers to work in a world-class educational institution. With a competitive salary, full visa sponsorship, and a diverse international team, BSM is the perfect place to advance your teaching career in the Middle East. The urgent nature of this vacancy makes it ideal for motivated professionals ready to relocate quickly.

• Q1: Do I need Gulf teaching experience to apply? A: No, but experience in British or international schools is strongly preferred.
• Q2: Can I apply if I’m outside Oman? A: Yes, BSM welcomes international candidates and handles visa and relocation support.
• Q3: Is the position open to both male and female teachers? A: Yes, the school promotes diversity and equal opportunity hiring.
• Q4: Is the salary negotiable? A: Salary is based on qualifications and experience, within the school’s pay scale.
• Q5: Are dependent visas provided? A: Yes, for eligible family members. School fee discounts may apply for children.

• Deliver high-quality Computer Science / ICT lessons to students in Key Stages 3, 4, and 5
• Prepare students for international examinations such as IGCSE and A-Level
• Develop engaging lesson plans using innovative teaching tools and technology
• Monitor, assess, and report on student progress and academic achievement
• Create a supportive classroom environment that encourages learning and digital literacy
• Contribute to the school's extracurricular ICT clubs and projects
• Collaborate with the academic team to ensure curriculum continuity and improvement
• Participate in parent meetings, staff development programs, and school events

• Education: Bachelor’s degree in Computer Science, ICT, or related field
• Teaching Certification: PGCE or equivalent recognized teaching qualification
• Experience: Minimum 2 years teaching experience in a British or international curriculum setting
• Language: Fluent in English (native-level proficiency preferred)
• Curriculum Knowledge: Familiarity with UK National Curriculum, IGCSE, and A-Level standards
• Strong communication, classroom management, and digital teaching skills
• Must be able to relocate and pass all background checks

• Monthly Salary: OMR 1,300 – 1,600 (Approx. USD 3,400 – 4,200), tax-free
• Accommodation: Fully furnished housing or housing allowance provided
• Flights: Annual return airfare to home country
• Visa and Work Permit: Fully sponsored by the school
• Medical Insurance: Comprehensive international coverage
• Relocation Assistance: Provided (shipping allowance and settling-in support)
• School Discounts: Tuition discounts for dependent children (if applicable)
• Professional Development: Ongoing training and career progression opportunities
• Leave: Paid holidays including summer, mid-term, and national holidays

• Updated CV with recent photo
• Cover letter highlighting experience and motivation
• Teaching qualifications and degree certificates
• Passport copy
• Two professional references

• Shortlisted candidates will be invited for a virtual interview
• A sample lesson plan or teaching demo may be required