28 IT Systems jobs in Oman

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

To manage and control the project IT related requirements i.e networking, IT software & hardware support, user account management, Internet & intranet support and LAN/WAN management.

• Ensure software & systems are updated and healthy.
• Ensure security appliances are operational.
• Ensure the healthy voice and data network.
• Ensure Power and UPS are operational.
• Ensure data backup plan are in place.
• Ensures the timely availability of computer/laptop and multimedia for all events i.e. Meetings, Trainings, Interviews etc.
• Manage Desktop/Laptop/Server/Printer/Scanner/Multimedia deployment and availability.
• Liaison with Store/warehouse for hardware delivery to projects/office and inventory update.
• Oversee the user management with an approval process.
• Responsible for departmental staff for assigned tasks related issues and progress.
• Responsible to coordinate with corporate ICT Functional Leads related to LAN, WAN and other infrastructure related needs.

• Bachelor Degree in Computer Science.
• Over 5-8 years of overall experience with at least 5 years in networking/Support Administration.

• Technical domain.
• Target oriented.
• Quality conscious.
• Team building Skills.
• Analytical & decision making skills
• Interpersonal Skills
• Team player

• Associate

• Contract

• Information Technology

• Engineering Services
• IT System Operations and Maintenance
• IT System Training and Support

Career Opportunities with Knowtion Health

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Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals?

The Commercial Operations Business Systems Analyst plays a pivotal role in supporting the Commercial team by managing key business systems, analyzing data to identify trends, recommending process and tool improvements, and delivering actionable insights that enhance strategy execution and drive revenue growth.

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Drive increased revenue and faster sales cycle through the design and implementation of Commercial business systems-based workflows and business processes (HubSpot, Salesforce, Conga, Tableau, etc.)
• Direct the process and flow of information for account planning, forecasting, client management/initiatives, list management, lead tracking, client reporting, internal reporting, and general Commercial support
• Lead, design, and build projects to further develop Commercial business systems
• Own and manage day-to-day configuration, support, and maintenance of all Commercial business systems
• Develop and maintain Commercial business system reports, dashboards, and other tools to track key performance indicators (KPIs) and provide insights to stakeholders
• Support the needs of Commercial team members and leaders by providing analytical insights and operational improvements
• Collect, analyze, and interpret data related to various commercial operations, such as sales performance, customer contracts, and pricing
• Manage complex deal review processes, inclusive of standard and non-standard contract triggers that drive varying market and customer requirements; Run continual analysis of deal review commitments and effectiveness and report those observations to Commercial leadership for consideration in strategic business decisions
• Distill global insights into business recommendations by identifying meaningful indicators and trends
• Identify bottlenecks, inefficiencies, and opportunities for improvement in commercial operations, proposing and implementing changes to streamline processes and enhance efficiency
• Train Commercial business system end-users and provide ongoing support to ensure high adoption and effective use of business system capabilities across the Commercial team

What you bring:

• 5+ years of experience in a Commercial Operations Business Systems Analyst role and a track record of successful application of diverse analytical approaches
• 5+ years’ expert experience owning, administering, and managing Commercial business systems (Salesforce, HubSpot, Conga, Tableau, etc.); demonstrated deep understanding of Salesforce.com/Business Objects features, functionality, and best practices
• Strong understanding of GTM systems and B2B sales cycles, including CPQ and pipeline/lead management
• Ability to find a story in a data set and provide a coherent narrative about a key data insight; Excellent analytical skills, with the ability to translate data into actionable insights

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.

Knowtion Health gives priority to applicants located in the following states: AR, AL, AZ, FL, GA, IL, IN, KS, KY, MD, MA, MN, NC, OH, OK, PA, SC, TN, TX, WV, VA

Overview

As the Information Technology Manager, you will play a critical role in both the pre-opening and operational success of the property. During the pre-opening phase, you will be responsible for establishing IT systems, infrastructure, and policies to ensure a seamless launch. Following the opening, you will continue to lead the property’s IT strategy and operations, ensuring that technology drives efficiency, security, and an exceptional guest and colleague experience.

• Develop and implement the IT strategy and roadmap for both the pre-opening and operational phases.
• Lead IT functions, including infrastructure, support, development, and information security.
• Oversee the setup, configuration, and maintenance of IT infrastructure, systems, and networks.
• Ensure data security, compliance with regulations, and adherence to industry standards.
• Partner with hotel leadership to align IT initiatives with business and operational objectives.
• Drive digital transformation and identify innovative solutions that enhance service and efficiency.
• Manage IT budgets, procurement, and vendor relationships to ensure cost-effective technology management.
• Establish and maintain disaster recovery and business continuity plans.
• Develop and enforce IT policies, procedures, and best practices for consistency and reliability.
• Mentor and guide IT colleagues, fostering technical expertise and continuous improvement.
• Monitor emerging technology trends and recommend applications for the hospitality sector.
• Provide strategic input on technology investments and long-term initiatives.
• Champion safe and environmentally responsible practices in line with company policies.
• Adhere to all environmental, health, and safety regulations and procedures.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are also a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring a Systems & Controls Accountant with experience to drive best practices in systems, processes, and controls.

In our finance function we aspire to set the industry pace for speed and accuracy of reporting. We aim to achieve this by driving our product pricing and terms, contracting, sales processes and systems into alignment. We are looking for a professionally qualified accounting leader with expertise in NetSuite to build scalable processes, automated through correct and auditable implementations in NetSuite, Salesforce and other connected business systems.

This lead will work across teams including product management, legal, FP&A, sales operations and commercial business systems to align understanding and ensure that the accounting and revenue recognition treatment of contracts and products is straightforward and correct, with a very high level of automation. Perhaps unusually we prefer a leader with deep personal interest in the software and technology industry, and ideally some data analytics and software engineering experience . The Systems & Controls Accountant will ensure the proper application of revenue accounting guidance for public market scrutiny. Ideally they will also be technically savvy and able to work effectively with technical teams and software engineers.

This is a driving position which requires confidence in presentation, setting goals, and directing the work of others. We expect to grow a team with a particular emphasis on systems and automation, that puts us at the top of the leaderboard for clarity, correctness, transparency and speed of reporting as a global tech company.

Location: This role is home-based in EMEA time zones, with the option to be based in our London office. It will report to our Global Head of Accounting.

Key responsibilities

• Lead complex NetSuite configuration, workflows, customization, and integration
• Implement best practices for data governance, security, and compliance within NetSuite and connected systems.
• Demonstrate proficiency in script understanding and problem resolution
• Develop and maintain reports, dashboards, and KPIs to provide insights into business performance
• Coordinate regular system maintenance, upgrades, and troubleshooting to ensure optimal performance and reliability
• Provide training and support to end-users to enhance their efficiency and proficiency with NetSuite.
• Oversee Sandbox accounts for development and testing, ensuring seamless deployment of customizations and updates to the production environment
• Stay updated on new NetSuite features and functionalities, assessing their potential impact on business processes
• Drive process and systems improvements across teams for end-to-end automation of the full financial life cycle
• Incorporate industry best practices and emerging technology to raise the bar for reporting speed and accuracy
• Mentor and aid in developing the wider team of accounting and finance professionals
• Develop and maintain effective internal over revenue transactions and reporting
• Research and write accounting memos on relevant policy matters
• Act as the primary liaison with external auditors in related matters
  
  

• An exceptional academic track record from both high school and university
• An undergraduate degree in Accounting or Finance, or a compelling narrative about your alternative chosen path
• CPA, CA or equivalent with excellent technical accounting skills and IFRS experience
• A detailed understanding of IFRS and relevant rules related to SaaS and services
• Leadership or management responsibility
• Drive and a track record of going above-and-beyond expectations
• Experience of software licensing, subscription and services revenue accounting and operations
• Experience driving and scaling accounting processes in a high-growth environment
• Experience with ERP, Rev Rec, CRM, CPQ and other relevant software categories - NetSuite and Salesforce preferred
• Experience in a multi-country multi-currency, operations and tax environment
• Professional written and spoken English
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Thoughtfulness and self-motivation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel twice a year, for company events up to two weeks long
  
  

• Public company reporting and revenue accounting experience
• Software implementation, integration and user acceptance
• Software engineering qualification or experience
• A passion for technology and a desire to work with motivated colleagues
• MBA or other relevant business degree
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

As a Systems Integration Architect, you will be responsible for designing, developing, and managing the overall integration strategy of our observability platform. You will work closely with cross-functional teams—including engineering, data science, AI/ML, and telecom integration—to develop robust interfaces and middleware that connect disparate systems such as core network elements, OSS, and network management systems. Your expertise will be critical in ensuring that all components of the platform operate together seamlessly, delivering real-time insights and robust performance.

• Integration Strategy & Architecture
  • Define and implement the overall systems integration architecture and strategy for the observability platform.
  • Design scalable, secure, and efficient integration solutions that enable real-time data flow between telecom systems, OSS, and internal platform components.
  • Evaluate and select appropriate middleware, API management solutions, and integration tools to ensure robust connectivity.
• System Design & Development
  • Develop and oversee the implementation of integration interfaces, data exchange protocols, and communication standards (e.g., RESTful APIs, messaging queues, or service buses).
  • Ensure that data from multiple sources is normalized, enriched, and delivered accurately to downstream systems, including AI/ML pipelines and dashboards.
  • Collaborate with telecom network integration engineers to align integration strategies with network protocols and industry standards.
• Collaboration & Technical Leadership
  • Work closely with cross-functional teams (software, data, AI/ML, telecom) to understand requirements and design integration solutions that meet business needs.
  • Provide technical leadership and guidance on integration best practices, driving continuous improvement and innovation.
  • Facilitate technical discussions and document integration architectures, data flow processes, and interface specifications.
• Performance, Security & Compliance
  • Ensure that integration solutions are optimized for performance, security, and compliance with regulatory requirements.
  • Collaborate with Security Engineers to integrate security best practices into integration protocols and data exchange mechanisms.
  • Monitor, troubleshoot, and resolve integration issues, ensuring minimal downtime and high system reliability.
• Maintain comprehensive documentation for integration architectures, processes, and interfaces to support ongoing maintenance and scalability.
• Stay current with emerging technologies and industry trends to continuously improve integration solutions.
• Lead post-implementation reviews and recommend improvements based on performance metrics and user feedback.
• Experience:
  • 8–12+ years of professional experience in systems integration, enterprise architecture, or similar roles.
  • Proven track record in designing and implementing large-scale integration solutions in data-intensive, real-time environments, preferably within telecom, enterprise software, or AI-driven platforms.
• Technical Skills:
  • Deep knowledge of integration frameworks, middleware, and API management platforms.
  • Proficiency in programming and scripting languages (e.g., Python, Java, or similar) used for developing integration solutions.
  • Experience with RESTful API design, messaging systems (e.g., Kafka, RabbitMQ), and service-oriented architectures.
  • Familiarity with cloud platforms (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and CI/CD pipelines.
  • Strong understanding of security, compliance, and data governance principles as they apply to system integrations.
• Leadership & Soft Skills:
  • Excellent analytical, problem-solving, and communication skills.
  • Proven ability to lead cross-functional teams and manage complex integration projects.
  • Strong interpersonal skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
  • Detail-oriented and proactive in identifying opportunities for process improvement.
• Education:
  • Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field. An advanced degree (MS or Ph.D.) is a plus.

Preferred Qualifications

• Experience working on AI-driven observability platforms or telecom network systems.
• Prior exposure to integrating systems within regulated industries.
• Relevant certifications in enterprise architecture, cloud platforms, or integration technologies.

• Competitive Compensation & Equity – We recognize your value with a highly competitive salary and a meaningful equity package.
• Comprehensive Health Coverage – Enjoy top-tier medical insurance to keep you and your loved ones covered.
• Flexibility & Work-Life Balance – Choose where and how you work with hybrid and remote-friendly options.
• Career Growth & Learning – Access to advanced training, mentorship programs, and global industry conferences to accelerate your professional development.
• Impact-Driven Culture – Join an innovative, fast-paced team where your expertise directly influences the future of AI-driven telecom network management.

• Shape the future of digital ecosystems: Be part of a team that's redefining digital ecosystems management to make it intelligent, adaptive, and capable of supporting future demands.
• Innovate for impact: Work on cutting-edge technologies like AI, IoT, and data analytics to address real-world challenges in infrastructure.
• Empower smart cities: Contribute to building the foundation for cognitive cities - urban environments that are resilient, efficient, and adaptable.
• Grow with us: Join a dynamic, mission-driven team that values collaboration, innovation, and growth. We are committed to creating a workplace where you can thrive, learn, and make a meaningful impact.

ELV Systems Sales Specialist. In charge of the sales for ELV Equipments including Fleet Monitoring System, ANPR System, CCTV, Access Control, Site Visitor Monitoring, Breach Detection, Boundary Defense, Radar, Finder, Fire Alarm, Public Address, Registered nurse phone call systems, IP intercom systems, Visitor room monitoring system, Visitor Space Gain Access To Control System, Master Clock, SMATV/IPTV, Fiber Optic Communications, Structured Cabling, Network Active Change Element as well as Wireless Transmission and so on.Accountable for sales and services, with a set target on monthly basis and also yearly basis.

• Searching for new clients that may gain from firm product and services and also taking full advantage of customer capacity in marked regions.
• Creating and also expanding long-term partnerships with consumers.
• Handling as well as analyzing consumer demands - consulting with clients to comprehend, expect and satisfy their needs.
• Convincing customers that a product and services finest satisfies their demands in terms of quality, price and also shipment.
• Preparing quotes.
• Negotiating tender and agreement terms to meet both client and business Standers.
• Negotiating and closing sales by agreeing conditions.
• Preserving records as well as adhering to up on "After Sales" to make certain the procedure is smooth and also trouble totally free.
• Keep the confidentiality of information, and do not divulge the rate, the margin, as well as the venders name to the rivals.

Join to apply for the ELV Systems Sales Specialist role at Urban Ridge Supplies .

Responsibilities include:

• Sales of ELV Systems such as Fleet Management, ANPR, CCTV, Access Control, Visitor Management, Intrusion Detection, Perimeter Protection, Radar, Sonar, Fire Alarm, Public Address, Nurse Call, IP Intercom, Guest Room Management and Access Control, Master Clock, SMATV/IPTV, Fiber Optic Communications, Structured Cabling, Network Switches, and Wireless Transmission.
• Achieving sales targets on a monthly and yearly basis.
• Searching for new clients and expanding customer potential in designated regions.
• Developing and maintaining long-term customer relationships.
• Understanding and meeting customer requirements through effective communication.
• Persuading clients about product or service benefits.
• Negotiating tenders and contracts to meet both client and company standards.
• Closing sales and ensuring smooth after-sales processes.
• Maintaining confidentiality of sensitive information.

• Entry level

• Full-time

• Sales and Business Development

• Wholesale Building Materials

This job is currently active. Get notified about new System Sales Specialist jobs in Oman .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a UX designer for our Design System Team.

You will play a key role making open source software available to the world. Our Design function ensures the experience of the software and infrastructure we build is true to our intentions, and delivers the tools our community and customers need. The Design System UX designer makes that possible by defining, evolving and advocating for a consistent use of design system that scales across our products.

This role sits in the design system team reporting to Design Systems Management

Location: This role will be based remotely in the EMEA region.

The role entails

• Building and evolving Canonical's design system, ensuring measurable adoption, consistency, scalability and accessibility across our products
• Collaborating with designers, engineers and stakeholders to translate user needs and brand principles into reusable components, patterns and guidelines
• Championing design system best practices, advocating for cohesive user experience and design, providing documentation and support for cross-functional teams
• Designing and documenting UI components, design tokens and interaction patterns
• Ensuring timely and efficient delivery of the roadmap
• Enabling alignment on design system usage and governance across teams
• Advocating for accessibility, performance, and scalability in design system decisions and iterating based on data and technological advancements
• Staying ahead of industry trends, ensuring innovation and balancing it with system coherence and performance
  
  

• Relevant experience in UX/product design, with a strong focus on design systems in complex environments
• A portfolio demonstrating strong expertise in design systems, including component libraries, documentation and handling complex environments
• Exceptional educational achievements in design or related behavioral science discipline
• Expertise in Figma, Storybook and design token workflows
• Experience of collaborating with engineers and bridging design and code
• Proven ability to apply design process and clearly communicate and document design decisions
• Excellent attention to detail and systemic approach to solving complex design challenges
• Commitment to transparent project delivery and owning team deadlines
• A passion for balancing consistency and innovation
• Willingness to travel up to 4 times a year for internal events
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events