11 IT Strategy jobs in Oman

Manager – Strategic Planning

Muscat, Muscat Bank Dhofar

Posted 25 days ago

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Job Description

Responsibilities:

  1. Responsible for enabling various strategic projects and conducting studies aimed at improving the overall performance of the bank as well as improving the customers’ experience.
  2. Closely monitor or lead specific projects in various areas of the Bank.
  3. Assist top management in strategy formulation, strategic plans execution, strategic process improvements, and communication of strategy updates to all stakeholders.
  4. Work closely with all units/departments within the bank to achieve long-term goals and initiatives within the designated time-frames, allocated resources, and budgets.
  5. Assist, facilitate and conduct strategy implementation review meetings with business teams (i.e. Retail Banking, Wholesale Banking, Treasury & International Banking, Investment Banking, Human Resources, Support Services, Corporate Communications & Marketing, Information Technology).
  6. Responsible for producing and communicating strategy-related reports and documentation in accordance with defined formats and timelines.
  7. Instrumental in identifying and communicating (to the Head of Strategy & Planning) impediments to the implementation of the overall strategy and proposing options to resolve such impediments.
  8. Manage and initiate special studies, as well as market and competitive research pertaining to the existing or future operations of the bank.
  9. Investigate various aspects of the Bank to identify opportunities for introducing improvements in key areas.
  10. Contribute towards various initiatives and activities within Strategy & Planning depending on the requirements and scope of such.

Job Skills:

  1. Bachelor or Master's Degree in Business Administration/Engineering from a recognized university with a minimum of 3 years’ experience, including at least 1 year of experience in a business planning function (can be either technical or business planning).
  2. Oman National preferred.
  3. Should be able to work with external consultants on strategy development and special initiatives/projects.
  4. Strong analytical skills.
  5. Effective communication skills to interact with all levels in the organization, with strong oral and written skills.
  6. Sound knowledge of commercial/business awareness.
  7. Self-motivated, initiative-driven, innovative, and dynamic.

Language Requirements:

  1. English - Very Good
  2. Arabic - Fluent/Excellent

About The Company:

Established on January 1, 1990, Bank Dhofar is an Omani commercial bank wholly owned and managed by Omanis. With successive years of constantly setting new standards in banking, BD has attained an impressively expanding network of 50 operational branches and 89 ATMs. Through an international network linked by advanced technology, BD provides a comprehensive range of financial services that encompass personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities. Its Board of Directors & Management Team consists of eminent professionals like accountants, management experts, economists, businesspersons, etc. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence.

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Senior Workforce Strategy & Planning Manager

Muscat, Muscat G-NIUS

Posted 9 days ago

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Job Description

We are supporting a leading commercial business based in Muscat in their search for a Senior Workforce Strategy & Planning Manager to join their People Strategy function. This is a full-time leadership role requiring a strong strategic mindset and cross-functional planning experience across workforce design, rewards architecture, and talent development frameworks.

The successful candidate will be responsible for aligning workforce strategies with long-term business goals, ensuring robust planning and future-ready talent pipelines. The role involves high-level collaboration with senior leadership and cross-departmental teams to build data-driven, agile people strategies in a fast-evolving corporate environment. This is an on-site opportunity, located at the company's headquarters in Muscat.

Key Responsibilities:


  • Lead the development and implementation of long-term strategic workforce plans, ensuring alignment with the business's future goals and operational model.
  • Translate corporate vision into actionable talent and organisational planning strategies, supporting areas such as succession planning, workforce transformation, and reward structuring.
  • Analyse internal workforce trends and external labour market dynamics to forecast future capability and capacity needs.
  • Partner with external institutions and advisory firms to stay ahead of industry trends and integrate best practices into workforce strategy initiatives.
  • Act as a key advocate for people strategy across the organisation, securing buy-in from executive stakeholders through effective influence and strategic storytelling.
  • Assess potential risks related to workforce capability, demographic shifts, and regulatory factors, and proactively recommend mitigation and contingency plans.
  • Establish and monitor KPIs related to workforce and talent management, tracking performance and driving continuous improvement initiatives.

Requirements:


  • Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field; advanced qualifications are a plus.
  • Minimum 8 years of experience in HR, workforce strategy, or organisation development, including at least 3 years in a leadership capacity.
  • Demonstrated ability to build strategic frameworks and operationalise workforce and talent strategies in large, matrixed organisations.
  • Proven experience in leading strategic people initiatives, workforce modeling, and change management programs.
  • Strong analytical, interpersonal, and leadership skills; comfortable engaging at C-suite level.
  • Technical proficiency in areas such as manpower planning, organisational design, and total reward strategy is highly advantageous.
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Senior Analyst- Corporate Planning & Strategy

Muscat, Muscat Oman Investment Authority

Posted 11 days ago

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Job Description

JOB PURPOSE

To contribute to the process of developing and formulating end-to-end activities of OIA’s strategy, annual business plans and related progressing reporting in order to support the Authority’s business growth and stability.

ROLES AND RESPONSIBILITIES

• Collecting various data & inputs including cash flow projections from various investee companies and assets classes within OIA. Conduct sensitivity analysis on the cash flow projections considering different variables. Prepare a funding plan and provide recommendations and strategic options to the management accordingly.

• Manage the business plan process while coordinating with OIA’s companies and the Investment teams. Collect business plans prepared by OIA’s companies and validate accuracy and completeness of the submission.

• Consolidate the business plans of all of OIA’s companies and analyze it under different matrices and lenses. Prepare and present the findings to the management and make recommendation accordingly.

• Maintain the planning framework, tools and documentation to ensure alignment between all strategic planning processes across OIA group.

• Prepare quarterly reports on the funding plan to the Investment Committee and OIA’s Board of Directors and present the various areas of corporate business planning and strategy.

• Provide timely and accurate information to the external and internal auditors as and when required to ensure high standards of confidentiality.

• Comply with the implementation of departmental policies and procedures, to ensure that all relevant procedural and legislative requirements are fulfilled.

• Comply with all relevant health, safety, and quality requirements, in order to guarantee employee safety and legislative compliance.

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘leading best practices’, improvement of business processes, cost reduction and productivity improvement.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

  • Bachelor’s Degree in Finance, Economics, Accounting, or any relevant field
  • CFA, CPA, ACCA, CIMA, or CMA is preferable
  • 3 to 6 years of related experience
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Director of Strategy & Corporate Planning

Strategyadvisoryboard

Posted 25 days ago

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Job Description

Director of Strategy & Corporate Planning - OMRAN Corporate

Purpose

The Planning Director is responsible for directing and managing the development of the company's Business Plan, as well as assisting in monitoring the progress of the plans to ensure alignment with the company's strategy, within budgetary guidelines and rules.

Responsibilities:

Strategic Contribution

Corporate Strategy: Plan and develop the company's long-term strategy to realize its vision and objectives.

Business Plan: Guide subordinates in organizing and developing the company's business plan, ensuring alignment with the corporate strategy.

Group

As a government-owned group/holding company, OMRAN expects all staff to provide services within their job descriptions to OMRAN, its subsidiaries, and assets as needed, in accordance with company needs and senior management approval.

Operational

  1. Understand and direct the Group’s strategy and mission.
  2. Plan, coordinate, and communicate the Group’s strategy with stakeholders.
  3. Develop long-term strategic priorities with management and stakeholders.
  4. Create plans to execute the business strategy and achieve KPIs.
  5. Translate strategic plans into annual initiatives with measurable outcomes.
  6. Support daily strategic planning activities.
  7. Align the operating model, goals, and investments with strategic priorities.
  8. Ensure departmental goals align with the Group strategy.
  9. Assess performance against the business plan and KPIs.
  10. Monitor the business environment to identify new opportunities.
  11. Develop forecasts and models for new opportunities and communicate findings to management.
  12. Identify threats and opportunities, producing reports for management.
  13. Develop new business opportunities and maintain relationships with government and private sectors.
  14. Manage performance reporting and problem-solving.
  15. Analyze tourism real estate, economic impact, and market conditions.
  16. Establish international affiliations with organizations like WTTC, UNWTO.
  17. Conduct socio-economic analyses aligned with national strategies like UNSDGs, Vision 2040.

Budgets and Plans:

Monitor financial performance against budgets, identify performance issues, and capitalize on improvement opportunities.

Related Assignments:

Perform other duties as assigned.

Education & Experience:

  • Bachelor’s Degree in Business Administration, Economics, Finance, or related field.
  • At least 12 years of relevant experience.
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Senior Analyst- Corporate Planning & Strategy

Muscat, Muscat Oman Investment Authority

Posted 11 days ago

Job Viewed

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Job Description

JOB PURPOSE

To contribute to the process of developing and formulating end-to-end activities of OIA's strategy, annual business plans and related progressing reporting in order to support the Authority's business growth and stability.

ROLES AND RESPONSIBILITIES

• Collecting various data & inputs including cash flow projections from various investee companies and assets classes within OIA. Conduct sensitivity analysis on the cash flow projections considering different variables. Prepare a funding plan and provide recommendations and strategic options to the management accordingly.

• Manage the business plan process while coordinating with OIA's companies and the Investment teams. Collect business plans prepared by OIA's companies and validate accuracy and completeness of the submission.

• Consolidate the business plans of all of OIA's companies and analyze it under different matrices and lenses. Prepare and present the findings to the management and make recommendation accordingly.

• Maintain the planning framework, tools and documentation to ensure alignment between all strategic planning processes across OIA group.

• Prepare quarterly reports on the funding plan to the Investment Committee and OIA's Board of Directors and present the various areas of corporate business planning and strategy.

• Provide timely and accurate information to the external and internal auditors as and when required to ensure high standards of confidentiality.

• Comply with the implementation of departmental policies and procedures, to ensure that all relevant procedural and legislative requirements are fulfilled.

• Comply with all relevant health, safety, and quality requirements, in order to guarantee employee safety and legislative compliance.

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account 'leading best practices', improvement of business processes, cost reduction and productivity improvement.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

  • Bachelor's Degree in Finance, Economics, Accounting, or any relevant field
  • CFA, CPA, ACCA, CIMA, or CMA is preferable
  • 3 to 6 years of related experience
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Head Strategic Demand Planning (Four Years Contract)

Muscat, Muscat Petroleum Development Oman

Posted 3 days ago

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Job Description

Overview

Petroleum Development Oman is the leading exploration and production company in the Sultanate of Oman. The Company delivers the majority of the country's crude oil production and natural gas supply.

Purpose of the Job

As the Strategic Demand Planning and Supply Chain Dimensioning Lead within the Integrated Supply Chain team, your primary responsibility is to orchestrate demand planning strategies and optimize supply chain dimensions to ensure efficient operations and seamless delivery of products or services. This role requires a comprehensive understanding of market dynamics, demand forecasting techniques, and supply chain management principles to drive strategic initiatives and enhance operational effectiveness. The role also requires an understanding of Business planning and budgeting cycles in Oil & Gas.

Responsibilities
  • Responsible for effective Definition, Drive and Management of strategy, planning and operational excellence in the Contracting and Procurement department to meet the overall business objectives of PDO. To manage all interfaces relating to other directorates within the Company's C&P environment and provide procedural and stakeholder support. To professionally deliver World Class C&P services which will not jeopardise Oil and Gas production and set targets:
  • Demands & Supply Planning Team in ISC.
  • Scenario planning and Supply Chain resilience.
  • Link Demand and Supply planning insights in Category and Contracting Teams.

Education & Experience

  • Bachelor's degree in engineering, Operations Management, Quantity Surveying, Economics, Business, Supply Chain Management, or equivalent. Advanced degree (e.g., MBA) preferred.
  • Minimum 10 years of experience in Contracting & Procurement is a strong preference, Oil and Gas experience, be it in upstream, midstream or downstream energy sectors is a pluse.
  • Proven experience in demand planning, supply chain management, or related roles, preferably in a global or multi-national organization.
  • Strong analytical skills with proficiency in statistical analysis, forecasting techniques, and data-driven decision-making.
  • Excellent communication, leadership, and interpersonal skills with the ability to influence and collaborate across functions and levels of the organization.
  • Demonstrated ability to lead strategic initiatives, drive process improvements, and deliver results in a dynamic and fast-paced environment.
  • Proficiency in supply chain planning software, ERP systems, and advanced analytics tools.
  • Knowledge of industry best practices, emerging trends, and regulatory requirements in supply chain management.
  • As the Strategic Demand Planning and Supply Chain Dimensioning Lead, you will play a pivotal role in optimizing the end-to-end supply chain operations and driving sustainable growth and value creation for the organization.
Principle Responsibilities
  • Maintain HSE as priority through compliance to PDO house rule, PDO HSE golden rules and PDO LSR (lifesaving rules).
  • Actively participate in the corporate planning cycle to ensure CP strategies are embedded in the program build.
  • Understand Program build priorities and translate this into prioritized input for ISC business plan.
  • Identify execution methodologies for the approved Business plan and Program build, derisk execution and provide assurance of execution do-ability from a supply chain point of view.
  • Highlight areas of growth and contractions coming out of the Business plan and Program Build. Based on this develop plans to adjust Supply Chain capability and drive execution.
  • Provide executive level support for the Supplier Relationship Management program and create a competitive advantage for the organization by creating strategic partnerships.
  • Actively work with the contracting and Procurement delivery teams to deliver category management, contracting benefits.
  • To develop, maintain innovative Contracting Strategies and Tactics and provide the support to achieve PDO’s business objectives.
  • Drive supplier innovation and safety & business improvement with close collaboration with UCT, ICV, HSE team and leverage best practices from Shell.
  • To develop, maintain, control and continuously improve the CP Contracting Processes, Procedures and Tools for elements related to planning.
  • To develop, maintain and disseminate fit for purpose Market Intelligence to support all key PDO stakeholders in making informed business decisions.
  • Assess supplier risks on factors including, but not limited to supplier’s management, finances, operations, safety, geo-politics, legal compliance.
  • To take the lead in developing, implementing and monitoring fit for purpose criteria (process, tools and training).
  • To support the business by ensuring training material, processes, procedures and tools for demand & supply planning.
  • To drive the initiation and completion of Business Improvement Projects in ISC.
  • To drive the development of the ISC Business Plan and monitor progress against the plan to assist CP in achieving the agreed targets.
  • Effectively manage and coach all subordinates to ensure the team is highly motivated and continues to deliver excellence.
  • Develop, maintain, roll-out fit for purpose CP performance and reporting templates, reports, dashboards.
  • Take the lead in preparation, stakeholder engagement and write up of the annual CP business plan
Key Responsibilities
  • Demand Planning:
  • Own, develop and update the PDO procurement plan, develop associated insights and drive insights implementation.
  • Develop and implement demand forecasting models and methodologies to accurately predict future market demand trends.
  • Collaborate with cross-functional teams including planners, Assets, Projects, Wells, IT and finance to gather insights and incorporate market and activity intelligence into demand planning processes.
  • Monitor and analyze key performance indicators (KPIs) to evaluate forecast accuracy and adjust strategies as necessary.
  • Identify opportunities for re-strategizing and volume commitments in category and contracts to create value for PDO.
  • Supply Chain Dimensioning:
  • Assess and optimize supply chain dimensions including inventory levels, production capacity, and distribution networks to meet customer demands while minimizing costs.
  • Utilize advanced analytics and modeling techniques to identify potential bottlenecks, capacity constraints, and opportunities for optimization within the supply chain.
  • Develop contingency plans and risk mitigation strategies to address supply chain disruptions and ensure continuity of operations.
  • Strategic Alignment:
  • Align demand planning and supply chain dimensioning strategies with overall business objectives, corporate goals, and customer requirements.
  • Collaborate with senior management to develop long-term supply chain strategies and investment plans that support business growth and competitiveness.
  • Provide strategic insights and recommendations based on market analysis, demand forecasts, and supply chain performance metrics.
  • Link Activities to budgets to contracts to categories to reduce mis-spending.
  • Process Improvement:
  • Continuously evaluate and refine demand planning and supply chain dimensioning processes to enhance efficiency, agility, and responsiveness.
  • Identify opportunities for automation, digitization, and technology adoption to streamline operations and improve decision-making capabilities.
  • Lead cross-functional teams in implementing process improvements and best practices to drive operational excellence.
  • Stakeholder Management:
  • Foster strong relationships with internal stakeholders, external partners, and suppliers to facilitate collaboration, information sharing, and alignment of objectives.
  • Act as a primary point of contact for supply chain-related inquiries, escalations, and strategic initiatives.
  • Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and accountability.
Skills Required

Other Job Details

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Head Strategic Demand Planning (Four Years Contract)

Muscat, Muscat Petroleum Development Oman

Posted 2 days ago

Job Viewed

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Job Description

Overview

Petroleum Development Oman is the leading exploration and production company in the Sultanate of Oman. The Company delivers the majority of the country's crude oil production and natural gas supply.

Purpose of the Job

As the Strategic Demand Planning and Supply Chain Dimensioning Lead within the Integrated Supply Chain team, your primary responsibility is to orchestrate demand planning strategies and optimize supply chain dimensions to ensure efficient operations and seamless delivery of products or services. This role requires a comprehensive understanding of market dynamics, demand forecasting techniques, and supply chain management principles to drive strategic initiatives and enhance operational effectiveness. The role also requires an understanding of Business planning and budgeting cycles in Oil & Gas.

Responsibilities
  • Responsible for effective Definition, Drive and Management of strategy, planning and operational excellence in the Contracting and Procurement department to meet the overall business objectives of PDO. To manage all interfaces relating to other directorates within the Company's C&P environment and provide procedural and stakeholder support. To professionally deliver World Class C&P services which will not jeopardise Oil and Gas production and set targets:
  • Demands & Supply Planning Team in ISC.
  • Scenario planning and Supply Chain resilience.
  • Link Demand and Supply planning insights in Category and Contracting Teams.

Education & Experience

  • Bachelor's degree in engineering, Operations Management, Quantity Surveying, Economics, Business, Supply Chain Management, or equivalent. Advanced degree (e.g., MBA) preferred.
  • Minimum 10 years of experience in Contracting & Procurement is a strong preference, Oil and Gas experience, be it in upstream, midstream or downstream energy sectors is a pluse.
  • Proven experience in demand planning, supply chain management, or related roles, preferably in a global or multi-national organization.
  • Strong analytical skills with proficiency in statistical analysis, forecasting techniques, and data-driven decision-making.
  • Excellent communication, leadership, and interpersonal skills with the ability to influence and collaborate across functions and levels of the organization.
  • Demonstrated ability to lead strategic initiatives, drive process improvements, and deliver results in a dynamic and fast-paced environment.
  • Proficiency in supply chain planning software, ERP systems, and advanced analytics tools.
  • Knowledge of industry best practices, emerging trends, and regulatory requirements in supply chain management.
  • As the Strategic Demand Planning and Supply Chain Dimensioning Lead, you will play a pivotal role in optimizing the end-to-end supply chain operations and driving sustainable growth and value creation for the organization.
Principle Responsibilities
  • Maintain HSE as priority through compliance to PDO house rule, PDO HSE golden rules and PDO LSR (lifesaving rules).
  • Actively participate in the corporate planning cycle to ensure CP strategies are embedded in the program build.
  • Understand Program build priorities and translate this into prioritized input for ISC business plan.
  • Identify execution methodologies for the approved Business plan and Program build, derisk execution and provide assurance of execution do-ability from a supply chain point of view.
  • Highlight areas of growth and contractions coming out of the Business plan and Program Build. Based on this develop plans to adjust Supply Chain capability and drive execution.
  • Provide executive level support for the Supplier Relationship Management program and create a competitive advantage for the organization by creating strategic partnerships.
  • Actively work with the contracting and Procurement delivery teams to deliver category management, contracting benefits.
  • To develop, maintain innovative Contracting Strategies and Tactics and provide the support to achieve PDO's business objectives.
  • Drive supplier innovation and safety & business improvement with close collaboration with UCT, ICV, HSE team and leverage best practices from Shell.
  • To develop, maintain, control and continuously improve the CP Contracting Processes, Procedures and Tools for elements related to planning.
  • To develop, maintain and disseminate fit for purpose Market Intelligence to support all key PDO stakeholders in making informed business decisions.
  • Assess supplier risks on factors including, but not limited to supplier's management, finances, operations, safety, geo-politics, legal compliance.
  • To take the lead in developing, implementing and monitoring fit for purpose criteria (process, tools and training).
  • To support the business by ensuring training material, processes, procedures and tools for demand & supply planning.
  • To drive the initiation and completion of Business Improvement Projects in ISC.
  • To drive the development of the ISC Business Plan and monitor progress against the plan to assist CP in achieving the agreed targets.
  • Effectively manage and coach all subordinates to ensure the team is highly motivated and continues to deliver excellence.
  • Develop, maintain, roll-out fit for purpose CP performance and reporting templates, reports, dashboards.
  • Take the lead in preparation, stakeholder engagement and write up of the annual CP business plan
Key Responsibilities
  • Demand Planning:
  • Own, develop and update the PDO procurement plan, develop associated insights and drive insights implementation.
  • Develop and implement demand forecasting models and methodologies to accurately predict future market demand trends.
  • Collaborate with cross-functional teams including planners, Assets, Projects, Wells, IT and finance to gather insights and incorporate market and activity intelligence into demand planning processes.
  • Monitor and analyze key performance indicators (KPIs) to evaluate forecast accuracy and adjust strategies as necessary.
  • Identify opportunities for re-strategizing and volume commitments in category and contracts to create value for PDO.
  • Supply Chain Dimensioning:
  • Assess and optimize supply chain dimensions including inventory levels, production capacity, and distribution networks to meet customer demands while minimizing costs.
  • Utilize advanced analytics and modeling techniques to identify potential bottlenecks, capacity constraints, and opportunities for optimization within the supply chain.
  • Develop contingency plans and risk mitigation strategies to address supply chain disruptions and ensure continuity of operations.
  • Strategic Alignment:
  • Align demand planning and supply chain dimensioning strategies with overall business objectives, corporate goals, and customer requirements.
  • Collaborate with senior management to develop long-term supply chain strategies and investment plans that support business growth and competitiveness.
  • Provide strategic insights and recommendations based on market analysis, demand forecasts, and supply chain performance metrics.
  • Link Activities to budgets to contracts to categories to reduce mis-spending.
  • Process Improvement:
  • Continuously evaluate and refine demand planning and supply chain dimensioning processes to enhance efficiency, agility, and responsiveness.
  • Identify opportunities for automation, digitization, and technology adoption to streamline operations and improve decision-making capabilities.
  • Lead cross-functional teams in implementing process improvements and best practices to drive operational excellence.
  • Stakeholder Management:
  • Foster strong relationships with internal stakeholders, external partners, and suppliers to facilitate collaboration, information sharing, and alignment of objectives.
  • Act as a primary point of contact for supply chain-related inquiries, escalations, and strategic initiatives.
  • Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and accountability.
Skills Required

Other Job Details

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Information Technology Support Specialist

Sohar Descon

Posted 2 days ago

Job Viewed

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Job Description

Overview

To manage and control the project IT related requirements i.e networking, IT software & hardware support, user account management, Internet & intranet support and LAN/WAN management.

Key job responsibilities
  • Ensure software & systems are updated and healthy.
  • Ensure security appliances are operational.
  • Ensure the healthy voice and data network.
  • Ensure Power and UPS are operational.
  • Ensure data backup plan are in place.
  • Ensures the timely availability of computer/laptop and multimedia for all events i.e. Meetings, Trainings, Interviews etc.
  • Manage Desktop/Laptop/Server/Printer/Scanner/Multimedia deployment and availability.
  • Liaison with Store/warehouse for hardware delivery to projects/office and inventory update.
  • Oversee the user management with an approval process.
  • Responsible for departmental staff for assigned tasks related issues and progress.
  • Responsible to coordinate with corporate ICT Functional Leads related to LAN, WAN and other infrastructure related needs.
Qualification & Experience
  • Bachelor Degree in Computer Science.
  • Over 5-8 years of overall experience with at least 5 years in networking/Support Administration.
Key Skills
  • Technical domain.
  • Target oriented.
  • Quality conscious.
  • Team building Skills.
  • Analytical & decision making skills
  • Interpersonal Skills
  • Team player
Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • Engineering Services
  • IT System Operations and Maintenance
  • IT System Training and Support

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Information Technology Technical Support

Muscat, Muscat Infoline

Posted 10 days ago

Job Viewed

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Job Description

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

  • Log in the tickets received from the AIVS end-users .
  • Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
  • Be aware of SLAs, as per the agreement
  • Address AIVS users' tickets regarding software, and networking.
  • Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
  • Must be aware of the functionality of the AIVS system and its workflow.
  • Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
  • Report issues in the support ticket tool by adding adequate description
  • Immediate closure of the ticket after resolution
  • Must understand the full support workflow
  • Provide prompt and accurate feedback to AIVS end-users
  • Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
  • Prepare and submit the reports, as per agreement
  • Prepare reports as requested by management
  • Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
  • Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
  • Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
  • Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
  • Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

  • 4+Years Web Application and mobile Support Experience
  • MIS and reporting
  • Must understand how to qualify tickets and provide as first call resolution (FCR).
  • Excellent problem-solving skills and documentation skills
  • Proven customer service skills
  • Excellent in Troubleshooting
  • Advanced experience in Microsoft Office
  • to Familiar with Information Technology - Software Development
  • ERP, CRM
  • Mobile applications, Power BI
  • Oracle , UI Path
  • Good communication skills (verbal and written)
  • Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
  • Location Muscat Governance
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Information Technology Support Specialist

Sohar Descon

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Overview

To manage and control the project IT related requirements i.e networking, IT software & hardware support, user account management, Internet & intranet support and LAN/WAN management.

Key job responsibilities
  • Ensure software & systems are updated and healthy.
  • Ensure security appliances are operational.
  • Ensure the healthy voice and data network.
  • Ensure Power and UPS are operational.
  • Ensure data backup plan are in place.
  • Ensures the timely availability of computer/laptop and multimedia for all events i.e. Meetings, Trainings, Interviews etc.
  • Manage Desktop/Laptop/Server/Printer/Scanner/Multimedia deployment and availability.
  • Liaison with Store/warehouse for hardware delivery to projects/office and inventory update.
  • Oversee the user management with an approval process.
  • Responsible for departmental staff for assigned tasks related issues and progress.
  • Responsible to coordinate with corporate ICT Functional Leads related to LAN, WAN and other infrastructure related needs.
Qualification & Experience
  • Bachelor Degree in Computer Science.
  • Over 5-8 years of overall experience with at least 5 years in networking/Support Administration.
Key Skills
  • Technical domain.
  • Target oriented.
  • Quality conscious.
  • Team building Skills.
  • Analytical & decision making skills
  • Interpersonal Skills
  • Team player
Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • Engineering Services
  • IT System Operations and Maintenance
  • IT System Training and Support
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  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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