4 IT Contractor jobs in Oman

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

To manage and control the project IT related requirements i.e networking, IT software & hardware support, user account management, Internet & intranet support and LAN/WAN management.

• Ensure software & systems are updated and healthy.
• Ensure security appliances are operational.
• Ensure the healthy voice and data network.
• Ensure Power and UPS are operational.
• Ensure data backup plan are in place.
• Ensures the timely availability of computer/laptop and multimedia for all events i.e. Meetings, Trainings, Interviews etc.
• Manage Desktop/Laptop/Server/Printer/Scanner/Multimedia deployment and availability.
• Liaison with Store/warehouse for hardware delivery to projects/office and inventory update.
• Oversee the user management with an approval process.
• Responsible for departmental staff for assigned tasks related issues and progress.
• Responsible to coordinate with corporate ICT Functional Leads related to LAN, WAN and other infrastructure related needs.

• Bachelor Degree in Computer Science.
• Over 5-8 years of overall experience with at least 5 years in networking/Support Administration.

• Technical domain.
• Target oriented.
• Quality conscious.
• Team building Skills.
• Analytical & decision making skills
• Interpersonal Skills
• Team player

• Associate

• Contract

• Information Technology

• Engineering Services
• IT System Operations and Maintenance
• IT System Training and Support

Overview

As the Information Technology Manager, you will play a critical role in both the pre-opening and operational success of the property. During the pre-opening phase, you will be responsible for establishing IT systems, infrastructure, and policies to ensure a seamless launch. Following the opening, you will continue to lead the property’s IT strategy and operations, ensuring that technology drives efficiency, security, and an exceptional guest and colleague experience.

• Develop and implement the IT strategy and roadmap for both the pre-opening and operational phases.
• Lead IT functions, including infrastructure, support, development, and information security.
• Oversee the setup, configuration, and maintenance of IT infrastructure, systems, and networks.
• Ensure data security, compliance with regulations, and adherence to industry standards.
• Partner with hotel leadership to align IT initiatives with business and operational objectives.
• Drive digital transformation and identify innovative solutions that enhance service and efficiency.
• Manage IT budgets, procurement, and vendor relationships to ensure cost-effective technology management.
• Establish and maintain disaster recovery and business continuity plans.
• Develop and enforce IT policies, procedures, and best practices for consistency and reliability.
• Mentor and guide IT colleagues, fostering technical expertise and continuous improvement.
• Monitor emerging technology trends and recommend applications for the hospitality sector.
• Provide strategic input on technology investments and long-term initiatives.
• Champion safe and environmentally responsible practices in line with company policies.
• Adhere to all environmental, health, and safety regulations and procedures.