21 Intelligence Systems jobs in Oman

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

To manage and control the project IT related requirements i.e networking, IT software & hardware support, user account management, Internet & intranet support and LAN/WAN management.

• Ensure software & systems are updated and healthy.
• Ensure security appliances are operational.
• Ensure the healthy voice and data network.
• Ensure Power and UPS are operational.
• Ensure data backup plan are in place.
• Ensures the timely availability of computer/laptop and multimedia for all events i.e. Meetings, Trainings, Interviews etc.
• Manage Desktop/Laptop/Server/Printer/Scanner/Multimedia deployment and availability.
• Liaison with Store/warehouse for hardware delivery to projects/office and inventory update.
• Oversee the user management with an approval process.
• Responsible for departmental staff for assigned tasks related issues and progress.
• Responsible to coordinate with corporate ICT Functional Leads related to LAN, WAN and other infrastructure related needs.

• Bachelor Degree in Computer Science.
• Over 5-8 years of overall experience with at least 5 years in networking/Support Administration.

• Technical domain.
• Target oriented.
• Quality conscious.
• Team building Skills.
• Analytical & decision making skills
• Interpersonal Skills
• Team player

• Associate

• Contract

• Information Technology

• Engineering Services
• IT System Operations and Maintenance
• IT System Training and Support

Overview

As the Information Technology Manager, you will play a critical role in both the pre-opening and operational success of the property. During the pre-opening phase, you will be responsible for establishing IT systems, infrastructure, and policies to ensure a seamless launch. Following the opening, you will continue to lead the property’s IT strategy and operations, ensuring that technology drives efficiency, security, and an exceptional guest and colleague experience.

• Develop and implement the IT strategy and roadmap for both the pre-opening and operational phases.
• Lead IT functions, including infrastructure, support, development, and information security.
• Oversee the setup, configuration, and maintenance of IT infrastructure, systems, and networks.
• Ensure data security, compliance with regulations, and adherence to industry standards.
• Partner with hotel leadership to align IT initiatives with business and operational objectives.
• Drive digital transformation and identify innovative solutions that enhance service and efficiency.
• Manage IT budgets, procurement, and vendor relationships to ensure cost-effective technology management.
• Establish and maintain disaster recovery and business continuity plans.
• Develop and enforce IT policies, procedures, and best practices for consistency and reliability.
• Mentor and guide IT colleagues, fostering technical expertise and continuous improvement.
• Monitor emerging technology trends and recommend applications for the hospitality sector.
• Provide strategic input on technology investments and long-term initiatives.
• Champion safe and environmentally responsible practices in line with company policies.
• Adhere to all environmental, health, and safety regulations and procedures.

Overview

Software Engineering Manager, Ubuntu Gaming at Canonical. Location: this role is based remotely in the Americas or EMEA region.

Join to apply for the Software Engineering Manager, Ubuntu Gaming role at Canonical.

The Software Engineering Manager for Ubuntu Gaming aims to make gaming on Ubuntu first-class. In this time for Linux gaming, compatibility tools like Proton have matured, but a well-rounded gaming experience includes performance, robust and secure anti-cheat mechanisms, full device support, and ease of content creation, sharing and discovery. By collaborating with open-source projects and other partners, you’ll contribute to Ubuntu and the wider Linux gaming ecosystem.

• Leading your team in optimising and expanding the Ubuntu gaming experience, focusing on the Steam Snap.
• Managing project timelines, balancing feature improvements with deadlines.
• Collaborating with stakeholders to align your team's work with other teams and company objectives.
• Conducting keen-eyed code reviews, focusing on quality, performance, and modern design principles.
• Collaborating with upstream projects like Proton and partners like Unity to enhance Ubuntu's gaming capabilities.
• Working closely with other teams to ensure a cohesive and comprehensive Ubuntu experience.
• Driving performance improvements across a wide range of hardware.
• Engaging actively with the open source and gaming community to gather feedback and collaborate on improvements.

• An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
• Proven ability to collaborate effectively with upstream projects and partners.
• Familiarity and experience with the Linux graphics stack spanning user-space components to low level kernel drivers.
• Exceptional software project management skills, encompassing risk assessment and resource allocation.
• Ability to balance technical leadership with effective team management.
• Excellent written and verbal communication skills for both internal and external interactions.
• Robust planning skills, demonstrated by your capacity to manage multi-cycle improvements.
• Ability to travel twice a year, for company events up to two weeks long

• A passion for technology and gaming, driving you to work with intelligent, motivated colleagues.
• Initiative in proactively identifying opportunities and solving challenges.
• Curiosity, flexibility, and a strong sense of accountability.
• A focus on soft skills, including passion, enterprise, and self-motivation.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users.

As a Software Engineering Manager you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system , low-level debugging, critical thinking, problem-solving skills and management ability.

Key responsibilities

• Recruit, motivate, mentor, and enable your team to succeed in delivering quality products
• Set goals with the team; prioritize tasks, identify and measure team health indicators
• Maximise the results of team members and support their career growth
• Coordinate with project managers, HWE, QA and certification management
• Monitor projects from kickoff to post-mortem and handle escalations
• Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs
• Prioritize customer requests globally
• Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security)
• Provide leadership for methodologies, strategies, standards, tools, and best practices
• Must be able to travel to the EU, USA, China, and Taiwan; (after covid-19 restrictions lift)
  
  

• A Bachelor (or higher) degree in STEM, preferably computer science or software engineering
• Proven track record in technical roles with Linux, preferably Ubuntu or Debian
• Commitment to development and testing methodologies, and maintainable code quality
• Experience with management responsibilities
• Ability to work collaboratively in a team environment
• Ability to be productive in a globally distributed team through self-discipline and self-motivation
• Commitment and energy to deliver on schedule
• Strong English and Chinese language communication skills, both written and verbal
  
  

• Making technical decisions for a team as a tech lead
• Software architecture and design experience
• Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML
• Participation in open-source development projects
• Experience with CI/CD
  
  

Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users.

As a Software Engineering Manager you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system , low-level debugging, critical thinking, problem-solving skills and management ability.

Key responsibilities

• Recruit, motivate, mentor, and enable your team to succeed in delivering quality products
• Set goals with the team; prioritize tasks, identify and measure team health indicators
• Maximise the results of team members and support their career growth
• Coordinate with project managers, HWE, QA and certification management
• Monitor projects from kickoff to post-mortem and handle escalations
• Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs
• Prioritize customer requests globally
• Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security)
• Provide leadership for methodologies, strategies, standards, tools, and best practices
• Must be able to travel to the EU, USA, China, and Taiwan
  
  

• A Bachelor (or higher) degree in STEM, preferably computer science or software engineering
• Proven track record in technical roles with Linux, preferably Ubuntu or Debian
• Commitment to development and testing methodologies, and maintainable code quality
• Experience with management responsibilities
• Ability to work collaboratively in a team environment
• Ability to be productive in a globally distributed team through self-discipline and self-motivation
• Commitment and energy to deliver on schedule
• Strong English and Chinese language communication skills, both written and verbal
  
  

• Making technical decisions for a team as a tech lead
• Software architecture and design experience
• Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML
• Participation in open-source development projects
• Experience with CI/CD
  
  

Software Engineering Manager, Ubuntu Gaming at Canonical. Location: this role is based remotely in the Americas or EMEA region.

Join to apply for the Software Engineering Manager, Ubuntu Gaming role at Canonical.

The Software Engineering Manager for Ubuntu Gaming aims to make gaming on Ubuntu first-class. In this time for Linux gaming, compatibility tools like Proton have matured, but a well-rounded gaming experience includes performance, robust and secure anti-cheat mechanisms, full device support, and ease of content creation, sharing and discovery. By collaborating with open-source projects and other partners, you'll contribute to Ubuntu and the wider Linux gaming ecosystem.

• Leading your team in optimising and expanding the Ubuntu gaming experience, focusing on the Steam Snap.
• Managing project timelines, balancing feature improvements with deadlines.
• Collaborating with stakeholders to align your team's work with other teams and company objectives.
• Conducting keen-eyed code reviews, focusing on quality, performance, and modern design principles.
• Collaborating with upstream projects like Proton and partners like Unity to enhance Ubuntu's gaming capabilities.
• Working closely with other teams to ensure a cohesive and comprehensive Ubuntu experience.
• Driving performance improvements across a wide range of hardware.
• Engaging actively with the open source and gaming community to gather feedback and collaborate on improvements.

• An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
• Proven ability to collaborate effectively with upstream projects and partners.
• Familiarity and experience with the Linux graphics stack spanning user-space components to low level kernel drivers.
• Exceptional software project management skills, encompassing risk assessment and resource allocation.
• Ability to balance technical leadership with effective team management.
• Excellent written and verbal communication skills for both internal and external interactions.
• Robust planning skills, demonstrated by your capacity to manage multi-cycle improvements.
• Ability to travel twice a year, for company events up to two weeks long

• A passion for technology and gaming, driving you to work with intelligent, motivated colleagues.
• Initiative in proactively identifying opportunities and solving challenges.
• Curiosity, flexibility, and a strong sense of accountability.
• A focus on soft skills, including passion, enterprise, and self-motivation.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users.

As a Software Engineering Manager you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system , low-level debugging, critical thinking, problem-solving skills and management ability.

Key responsibilities

• Recruit, motivate, mentor, and enable your team to succeed in delivering quality products
• Set goals with the team; prioritize tasks, identify and measure team health indicators
• Maximise the results of team members and support their career growth
• Coordinate with project managers, HWE, QA and certification management
• Monitor projects from kickoff to post-mortem and handle escalations
• Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs
• Prioritize customer requests globally
• Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security)
• Provide leadership for methodologies, strategies, standards, tools, and best practices
• Must be able to travel to the EU, USA, China, and Taiwan; (after covid-19 restrictions lift)
  
  

• A Bachelor (or higher) degree in STEM, preferably computer science or software engineering
• Proven track record in technical roles with Linux, preferably Ubuntu or Debian
• Commitment to development and testing methodologies, and maintainable code quality
• Experience with management responsibilities
• Ability to work collaboratively in a team environment
• Ability to be productive in a globally distributed team through self-discipline and self-motivation
• Commitment and energy to deliver on schedule
• Strong English and Chinese language communication skills, both written and verbal
  
  

• Making technical decisions for a team as a tech lead
• Software architecture and design experience
• Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML
• Participation in open-source development projects
• Experience with CI/CD
  
  

Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users.

As a Software Engineering Manager you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system , low-level debugging, critical thinking, problem-solving skills and management ability.

Key responsibilities

• Recruit, motivate, mentor, and enable your team to succeed in delivering quality products
• Set goals with the team; prioritize tasks, identify and measure team health indicators
• Maximise the results of team members and support their career growth
• Coordinate with project managers, HWE, QA and certification management
• Monitor projects from kickoff to post-mortem and handle escalations
• Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs
• Prioritize customer requests globally
• Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security)
• Provide leadership for methodologies, strategies, standards, tools, and best practices
• Must be able to travel to the EU, USA, China, and Taiwan
  
  

• A Bachelor (or higher) degree in STEM, preferably computer science or software engineering
• Proven track record in technical roles with Linux, preferably Ubuntu or Debian
• Commitment to development and testing methodologies, and maintainable code quality
• Experience with management responsibilities
• Ability to work collaboratively in a team environment
• Ability to be productive in a globally distributed team through self-discipline and self-motivation
• Commitment and energy to deliver on schedule
• Strong English and Chinese language communication skills, both written and verbal
  
  

• Making technical decisions for a team as a tech lead
• Software architecture and design experience
• Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML
• Participation in open-source development projects
• Experience with CI/CD