7 Hotel Service jobs in Oman

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

Responsibilities

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

Employment Details

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

Conditions of employment

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.

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Overview

Service Attendant - FIFO Utility (Full-time) vacancy in Al Khaburah Oman. Working in all departments including housekeeping, catering, laundry, cleaning, food & beverage, retail & bar as well as bus drivers and grounds attendants.

Responsibilities

• Provide services to residents in our remote villages; stay on your feet for the duration of the shift.
• Support multiple departments including housekeeping, catering, laundry, cleaning, food & beverage, retail & bar, bus driving and grounds attendant duties as required.

Notes

This description has been cleaned of unrelated listings and boilerplate while preserving the core job information. No reviews, extraneous platform notices, or unrelated job postings are included.

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Guest Service Agent role at Alila Hotels

General Responsibilities

• Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
• Care about your work environment and make sure it is tidy and well maintained
• Be reliable and ensure you are at work on time
• Know your role in case of emergency such as bomb threat, flood, fire
• Understand the Employee Handbook and comply with the standards it outlines
• Carry out all professionally reasonable instructions given by your supervisor

Technical Expertise

• Maintain a friendly, neat and pleasant image to the guests
• Prepare registration cards for arriving guests ensuring that they are correctly completed with required information
• Maintain accurate records and inform other departments of arrivals, room changes, check-outs and special arrangements for VIP guests
• Keep up to date the current arrivals list and be familiar with the daily list of VIP, Returning and Suite guests
• Check all VIP arrival rooms with Housekeeping Manager/Supervisor and ensure everything is in order (cleanliness/amenity)
• Meet and greet arriving guests and bid farewell to departing clients
• Escort VIP, returning, and Suite guests to their rooms
• Handle in-room check-in for VIP, returning, and Suite guests
• Update and help maintain accurate guest history records to provide maximum service for returning guests
• Deliver personal recognition to Alila Link members whenever possible
• Be able to handle any queries from Alila Link members
• Be able to handle mail and messages
• Be tactful to guests’ complaints, requests and inquiries
• Utilize guest comment cards to provide feedback and recommendations for product/service improvement
• Record all suggestions and comments from guests
• Actively sell the in-house facilities to guests
• Fully converse with the hotel's facilities and services
• Provide guests with up-to-date hotel information and events
• Understand all hotel promotion activities, exclusive packages, Alila Link, etc.
• Be available to handle guest requests and play the role of the “host” in the lobby and public areas
• Provide security and privacy of guests by keeping all guest information confidential unless otherwise instructed
• Maintain an active presence in the lobby
• Prepare required list reports
• Able to conduct hotel tours when required
• Greet and assist guests with maximum courtesy and attention during their stay
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention throughout their stays
• Check VIP rooms and suites to ensure guest amenities are provided accordingly
• Perform duties within the Front Office Section: Reception, Z-Line and Reservation
• Assist the Duty Manager and Senior Guest Service Agents with their jobs
• Courtesy calls with a minimum of 10 in-house guests to collect guest comments and observe guests’ needs
• Contribute to overall operational efficiency by performing other relevant duties assigned
• Maintain a logbook as a vital communication tool among the Guest Relations officers and follow up
• Be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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**Description:**
General Responsibility
1. Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation
3. Always present a clean and tidy appearance in accordance with the hotel's grooming standards
4. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
5. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
6. Care about your work environment and make sure it is tidy and well maintained
7. Be reliable and ensure you are at work on time
8. Know your role in case of emergency such as bomb threat, flood, fire.
9. Understand the Employee Handbook and comply with the standards it outlines
10. Carry out all professionally reasonable instructions given by your supervisor
Technical Expertise
1. Maintain a friendly, neat and pleasant image to the guests
2. Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.
3. Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.
4. Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite's guest.
5. To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)
6. Meet and greets arriving guests and bid farewell to departing clients
7. Escort VIP, returning, and Suite guests to the room
8. Handles in room check in for VIP, returning, and Suite guests
9. Updates and helps maintain accurate guest history records in order to give maximum service for returning guests
10. Deliver personal recognition to Alila Link members whenever possible.
11. Be able to handle any queries from Alila Link members.
12. Be able to handle mail and messages.
13. Be tactful to guests complaints, requests and enquiries
14. To utilize guest comment card to give feedback and recommendations for product/service improvement
15. Record all suggestions and comments from guests
16. To actively sell the in-house facilities to guests
17. Fully conversant with the hotels facilities and services
18. To provide guest with up to date hotel information and events
19. Understand all hotel promotion activities, eq special package, Alila Link etc
20. Always be available to handle guest request and play the role of the "host" in the lobby and public area.
21. To provide security and privacy of guests by keeping all guest's information confidential unless otherwise instructed by guests.
22. Maintain an active presence in the lobby
23. To prepares required list reports.
24. Able to conduct Hotel Tour at any time require.
25. Greet and assist the guest with maximum courtesy and attention during their stay.
26. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
27. Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.
28. To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.
29. Assist the Duty Manager and Senior Guest Service Agents with their jobs.
30. Courtesy call with minimum 10 in house guests to collect guest comments and observe guests' needs
31. To contribute to overall operational efficiency by performing other relevant duties assigned.
32. Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up
33. To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.
**Primary Location:** OM-Ad Dakhiliyah
**Organization:** Alila Jabal Akhdar
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ADD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Overview

POSITION SUMMARY: Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique - with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Responsibilities

• Promote Spa services or retail, schedule reservations and confirm appointments, and provide answers about services.
• Check in guests, process payments, and ensure transactions feel like part of the guest experience.
• Maintain a safe work environment, follow company policies and procedures, uphold quality standards, and present a professional appearance and communications.
• Move around on foot or by standing, and operate reservation software; perform physical tasks as described (stand, walk, or sit for extended periods; reach overhead and below the knees; lift/carry/push/pull up to 25 pounds with assistance when needed).

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Company and Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

The Ritz-Carlton Standards

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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**Additional Information**
**Job Number**
**Job Category** Spa
**Location** Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique - with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.