6 Hospitality jobs in Oman

1. Developing job descriptions and postings: Work with hiring managers to create job descriptions and postings that accurately reflect the skills and experience required for a particular position.

2. Sourcing candidates: Utilize a diverse range of sourcing channels including job portals (Bayt, Naukrigulf, Indeed), LinkedIn Recruiter, social media, employee referrals, and internal databases to identify and attract qualified candidates. Build strong partnerships with local and international recruitment agencies to support urgent and niche hiring needs. Engage in networking events and industry-specific forums to reach passive talent, while continuously monitoring and optimizing the sourcing mix to ensure cost-effectiveness and efficiency.

3. Screening & Shortlisting candidates: Upon receiving applications, the recruiter reviews and filters resume based on skills, experience, employment gaps, and GCC compliance. They conduct structured screening calls to evaluate candidates’ motivation, communication skills, industry experience, and suitability for the role. A shortlist of qualified, interview-ready candidates is maintained and detailed profiles are submitted to hiring managers for further consideration.

4. Conducting interviews: Conduct initial phone or in-person interviews with candidates to assess their fit for the position and the organization. Assist in arranging face-to-face / online interview with higher management.

5. Managing the hiring process: Responsible for coordinating the hiring process with hiring managers, HR teams, and other stakeholders to ensure a smooth and efficient process.

6. Negotiate and decide the cost/salary of the candidate in consultation with the higher management.

7. Background Check: Check the background of candidates followed by employment reference checking.

8. Report to the manager on the status of the interview and selection process.

9. Work according to the rules, regulations and recruitment strategies of the organization.

10. Maintain the highest level of confidentiality in handling sensitive candidate and company information throughout the recruitment process.

11. Analyze and review the effectiveness of the selected candidates and take corrective steps if goals are not met.

12. Coordinate with the HR Operations team for joining formalities of new candidates & schedule the induction program

13. Assist with special projects as needed.

o Qualifications and Experience

· Qualification – Bachelor’s Degree in Human Resources, Business Administration, or related field.

· Minimum 5 years of recruitment experience with at least two sectors among Healthcare, Hospitality, or Organic Farming.

· Demonstrated success in hiring hard-to-fill roles such as: .

• Healthcare: MOH-licensed professionals includes Nurses/Dermatologists/ Laser Technicians.
• Hospitality: Executive Chefs, F&B Managers, Beuaty Therapists, Private Jobs.
• Organic Farming: Farm Managers/Experts, Veterinary Technicians, Livestock Experts, Sustainability Auditors.

· Should have experience in end-to-end recruitment lifecycle.

· Candidates having Middle east experience preferred.

· Experience in hiring niche, hard-to-fill, and high-volume roles.

· Expert knowledge of interview, assessment, and selection techniques

· Excellent organizational & interpersonal skills

· Strong oral and written communication skills

· Willing to support any recruitment assignment across sectors, functions, and locations

· Ability to meet deadlines and targets

· Ability to understand and analyze people

· Well organized, detail oriented and confident personality

· Possess relevant IT skills in MS Office applications - outlook, advanced excel, MS word and a working knowledge in business ERP systems.

Desired Candidate Profile

The Recruiter will be responsible to support end-to-end recruitment activities across multiple sectors—Healthcare, Hospitality, and Organic Farming —with flexibility to support evolving manpower requirements. The ideal candidate should have GCC experience and the ability to manage a high volume of hiring and niche positions alike.

· Attention to detail

· Adaptability

· Results-driven and target-oriented

· Flexibility to adapt across industries and requirements

· Problem-solving and critical thinking

· Cultural awareness and GCC market understanding

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Purpose: Functions as the primary strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the Owners (OMRAN).

Overall responsibilities include but are not limited to the following:

• Establishing a strong market presence and reputation in the market through proactive sales activities.
• Verifying implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
• Aligning individual and team actions with strategies and plans to drive business results.
• Aiming to push to grow top line performances based on pre-agreed targets.
• Building a strong working relationship with owner (Omran) and the brand operator through proactive communication, setting and managing expectations and delivering solid business results.
• Striving to create an efficient cost structure through effective control of expenses and maintaining a cost structure and focus on enhancing operational efficiencies through better expense control.
• Aiming for service excellence above competitive set.
• Improving and maintaining positive morale and motivation levels amongst staff.
• Placing an emphasis from the onset on sustainable local economic value creation, including to:

• improve Omanisation levels and development of local talent into key positions,
• procurement of locally produced goods and services, and
• the localization and emphasizing on the cultural context of our guests' experience.
• building strong relationships with local officials, businesses, and customers.

Job Specific Tasks:

• Business Strategy Development: Staying current with industry trends and monitoring strengths and weakness of competition; exploring new business opportunities; developing business plans designed to maximize property customer satisfaction, profitability, and market share; ensuring property business plans are aligned with the hotel's business strategies.
• Business Strategy Execution: Executing business plans designed to maximize property customer satisfaction, profitability, and market share; ensuring that property business plans and employees are aligned with business strategies; holding property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluating the success of property business strategies to inform future business plan enhancements; continually ensuring business plans and actions have a positive impact on property performance.
• Sales and Marketing: Working closely with Sales and Marketing team to develop revenue generating strategies for property; identifying new business leads, developing tailored sales approach, and actively pursues leads with Sales and Marketing team; validating that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifying that property leaders understand and leverage the demand engines to full potential.
• Talent Management and Organizational Capability: Creating a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement, coaching Executive Committee by providing specific feedback and holding them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifying resource needs to strengthen property team; creating succession plans for future job openings; actively supports the staffing process; ensuring effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
• Business Information Analysis: Reviewing business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzing business information to proactively address changing market conditions, ensuring property operates within budgetary guidelines, and achieving profit margin goals; using business information to identify indicators of product and service successes and opportunities for improvement; integrating business information into business plans.
• Employee and Labor Relations: Verifying that all employees are treated fairly, and with respect; building rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); verifies that pay and benefits are appropriate for labor market; celebrating the success of employees in a public way; working with Human Resources to maximize employee engagement and monitoring local labor environment to address issues as needed.
• Revenue Management: Working with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel's positioning in local market; ensuring demand forecasting and sound revenue practices are in place to maximize yield; identifying ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controlling labor and capital expenses.
• Owner Relations: Building strong rapport with property owners through proactive and on-going communication; keeping owner informed of brand initiatives and guest experiences; providing owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; managing an effective balance between owner interests and the operator's brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
• Customer and Public Relations Management: Interacting with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizing guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizing and holding leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishing presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipating needs of large groups or high profile guests in order to deliver flawless service; verifying that products, services, and events attain the appropriate publicity.
• Company/Brand Policy, Procedures, and Standards Compliance: Verifying property compliance with legal, safety, operations, labor, and brand product and service standards; conducting both routine and short notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducting detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validating that employees are appropriately trained and performing to standard.

• A minimum of five years' experience as a General Manager in an internationally branded full-service luxury hotel is considered essential for any candidate applying for this position.
• At least 10 years of experience in the executive management of operations, sales and marketing, food and beverage or related professional area of luxury hospitality.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance, and a degree from an accredited university.

Responsibilities

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Contribute actively to the efficient and professional operation of the organization.

• Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
• Strong analytical, interpersonal, organizational, and communication skills.
• Solid understanding of administrative work and general office operations.
• Awareness of compliance standards relevant to a customer service team.
• Minimum of 1 year of experience in a customer service role.
• Ability to perform effectively under pressure.
• Proficiency in computer usage and office software.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.