What Jobs are available for Hbc Clerk in Oman?

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. سيكون صاحب الوظيفة مسؤولاً عن زيادة المبيعات من خلال خدمة عملاء استثنائية. سيكون صاحب الوظيفة مسؤولاً أيضًا عن الحفاظ على عمليات البيع بالتجزئة

المطلوبة وخدمة العملاء والتجديد ومعايير الاسترداد في المتجر في جميع الجوانب

Shop Keeping and Store Standards:-

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling (in case applicable)

Understand and utilize all reports required for the day-to-day functioning of each store

Carry out linked selling i.e., understand the customer's need and close the deal.

Store Merchandise / Merchandising:-

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes, dislikes and opinions) to the dept in charge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products, make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information الحفاظ على المتجر و على معايير المتجر

تحقيق الحد الأقصى والمساهمة في المبيعات داخل المتجر من خلال خدمة العملاء وتجربة البيع بالتجزئة الاستثنائية

تأكد من أن كل المخزون قد تم وضعه وعرضه وفقًا لمعايير التخطيط القياسية (وضع المنتج, واللافتات ، والملبوسات المطوية بشكل أنيق، والترتيب من الأصغر إلى الأكبر ، و تكون العناصر

مكوية بالبخار، وترتب حسب العلامة التجارية ، والحجم المناسب ، إلخ)

تأكد من أن جميع المنتجات تحمل علامات الأسعار وتشفيرها قبل عرضها

ضمان التناوب الصحيح للمخزون على الرفوف والمساعدة في عد دقيق للمخزون حسب متطلبات المتجر

التأكد من تسجيل جميع عمليات إدارة المخزون (جرد المخزون، التحويل بين الفروع ، والارسال والتسليم) على النظام في الوقت المناسب ، وتصنيفها بدقة وبشكل صحيح

ضمان الوعي واليقظة في جميع الأوقات من الأمن في المحل دون أي إهمال

ضمان الحفاظ على أعلى معايير التدبير المنزلي وآداب النظافة الشخصية في المتجر في جميع الأوقات

إعطاء معلومات دقيقة وحديثة حول المنتج لجميع الاستفسارات

زيادة قاعدة بيانات العملاء من خلال إضافة عملاء جدد إلى القائمة البريدية

فهم سياسة العودة والتأكد من التنفيذ الفعال

المساعدة في تخزين التاجر/ أو مدير المتجر في وضع المنتج وترتيبه

تلبيس العارضات وحضور العروض المرئية الأخرى

الحفاظ على منطقة تخزين خلفية نظيفة وجيدة التنظيم والحفاظ على منطقة استراحة الموظفين نظيفة ومرتبة

العمل كأمين صندوق وكن دقيقًا باستمرار في التعامل مع الأموال (في حالة الاقتضاء)

فهم واستخدام جميع التقارير المطلوبة للعمل اليومي لكل متجر

إجراء البيع المرتبط، أي فهم حاجة العميل وإغلاق الصفقة

التنسيق المرئي

الحفاظ على معرفة مفصلة للبضائع / المنتجات المخزنة في المخزن

ضمان وجود العروض الترويجية وخطوط البيع السريع في المتجر

توفير معلومات حول العملاء (آراؤهم , ماذا يحبون وماذا يكرهون) لقسم المسؤول

ضمان التجديد الفعال للمخزون إلى المتجر وضمان استمرار توفر المخزون والاسترداد المستمر والصيانة في المتجر

خدمة العملاء

مسؤول عن التحية والالتقاء بجميع العملاء على الفور وبأدب عند دخولهم المتجر

توفير رضا العملاء من خلال تقديم خدمة عملاء استثنائية

توجيه العملاء في جميع أنحاء المتجر أو إلى المنطقة المحددة التي يطلبها العميل

تطوير فهم واضح لجميع الدارات والمنتجات والطراز والميزات وخدمة ما بعد البيع

ضمان التنفيذ الفعال لمبادئ الترويج المرئي داخل المخازن

التعامل بفعالية مع استفسارات العملاء وشكاويهم

اتبع إجراءات التعامل مع أوامر العملاء المحددة

ضمان السرية فيما يتعلق بمعلومات مبيعات التجزئة / المتجر لاندمارك

Basic Qualification /Education / Vocational Training: High School Diploma

Advanced Qualification / Certification / Specialist Training: Graduate degree in any field المؤهلات الأساسية التعليم التدريب المهني: شهادة الدراسة الثانوية

متقدم المؤهل الشهادة التدريب المختصص: (مطلوب) خريج ماجستر (مطلوب)

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Established in 1973 in Bahrain, Babyshop has grown into a leading retailer specializing in children's products and accessories. With a steadfast commitment to quality, affordability, and accessibility, we have expanded our footprint to over 230 stores across 13 countries in the Middle East, North Africa, and Asia. Serving over 100 million customers worldwide, Babyshop has become a trusted brand and household name in the region.

At Babyshop , our mission is to provide parents with a comprehensive range of high-quality products and solutions for their children, from newborns to teenagers. We proudly offer a diverse selection of items from beloved brands such as Juniors, Giggles, Eligo, Lee Cooper, Disney, Hello Kitty, Graco, Joie, Hauck, Nuna, Cybex, Babyzen , Philips Avent, Tommee Tippee, Medela , Dr. Brown's and many more . Our extensive collection includes baby and kids' clothing, baby essentials, nursery items, strollers, car seats, toys, and more.

Child safety is at the heart of everything we do at Babyshop . We take meticulous care to ensure all our products meet the highest safety standards, from toys to strollers to car seats and beyond. Our commitment extends to sourcing the highest quality materials, such as the cotton used in our clothing, which is free from harmful chemicals and safe for babies and children to wear.

We understand that parenting can be both rewarding and challenging, which is why we offer our unique service, "My Baby Expert." Through this service, our experienced staff members—often mothers themselves—provide personalized advice and solutions for your parenting, product, or brand-related concerns. Our experts are here to support you every step of the way, helping you find the best solutions tailored to your family's needs.

Babyshop remains committed to customer satisfaction and community engagement. We continuously innovate and adapt to meet the evolving needs of parents and children. Our longstanding reputation as a reliable and popular choice for quality children's products is a testament to our unwavering dedication to excellence and responsibility.

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. سيكون صاحب الوظيفة مسؤولاً عن زيادة المبيعات من خلال خدمة عملاء استثنائية. سيكون صاحب الوظيفة مسؤولاً أيضًا عن الحفاظ على عمليات البيع بالتجزئة

المطلوبة وخدمة العملاء والتجديد ومعايير الاسترداد في المتجر في جميع الجوانب

Shop Keeping and Store Standards:-

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling (in case applicable)

Understand and utilize all reports required for the day-to-day functioning of each store

Carry out linked selling i.e., understand the customer's need and close the deal.

Store Merchandise / Merchandising:-

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes, dislikes and opinions) to the dept in charge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products, make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information الحفاظ على المتجر و على معايير المتجر

تحقيق الحد الأقصى والمساهمة في المبيعات داخل المتجر من خلال خدمة العملاء وتجربة البيع بالتجزئة الاستثنائية

تأكد من أن كل المخزون قد تم وضعه وعرضه وفقًا لمعايير التخطيط القياسية (وضع المنتج, واللافتات ، والملبوسات المطوية بشكل أنيق، والترتيب من الأصغر إلى الأكبر ، و تكون العناصر

مكوية بالبخار، وترتب حسب العلامة التجارية ، والحجم المناسب ، إلخ)

تأكد من أن جميع المنتجات تحمل علامات الأسعار وتشفيرها قبل عرضها

ضمان التناوب الصحيح للمخزون على الرفوف والمساعدة في عد دقيق للمخزون حسب متطلبات المتجر

التأكد من تسجيل جميع عمليات إدارة المخزون (جرد المخزون، التحويل بين الفروع ، والارسال والتسليم) على النظام في الوقت المناسب ، وتصنيفها بدقة وبشكل صحيح

ضمان الوعي واليقظة في جميع الأوقات من الأمن في المحل دون أي إهمال

ضمان الحفاظ على أعلى معايير التدبير المنزلي وآداب النظافة الشخصية في المتجر في جميع الأوقات

إعطاء معلومات دقيقة وحديثة حول المنتج لجميع الاستفسارات

زيادة قاعدة بيانات العملاء من خلال إضافة عملاء جدد إلى القائمة البريدية

فهم سياسة العودة والتأكد من التنفيذ الفعال

المساعدة في تخزين التاجر/ أو مدير المتجر في وضع المنتج وترتيبه

تلبيس العارضات وحضور العروض المرئية الأخرى

الحفاظ على منطقة تخزين خلفية نظيفة وجيدة التنظيم والحفاظ على منطقة استراحة الموظفين نظيفة ومرتبة

العمل كأمين صندوق وكن دقيقًا باستمرار في التعامل مع الأموال (في حالة الاقتضاء)

فهم واستخدام جميع التقارير المطلوبة للعمل اليومي لكل متجر

إجراء البيع المرتبط، أي فهم حاجة العميل وإغلاق الصفقة

التنسيق المرئي

الحفاظ على معرفة مفصلة للبضائع / المنتجات المخزنة في المخزن

ضمان وجود العروض الترويجية وخطوط البيع السريع في المتجر

توفير معلومات حول العملاء (آراؤهم , ماذا يحبون وماذا يكرهون) لقسم المسؤول

ضمان التجديد الفعال للمخزون إلى المتجر وضمان استمرار توفر المخزون والاسترداد المستمر والصيانة في المتجر

خدمة العملاء

مسؤول عن التحية والالتقاء بجميع العملاء على الفور وبأدب عند دخولهم المتجر

توفير رضا العملاء من خلال تقديم خدمة عملاء استثنائية

توجيه العملاء في جميع أنحاء المتجر أو إلى المنطقة المحددة التي يطلبها العميل

تطوير فهم واضح لجميع الدارات والمنتجات والطراز والميزات وخدمة ما بعد البيع

ضمان التنفيذ الفعال لمبادئ الترويج المرئي داخل المخازن

التعامل بفعالية مع استفسارات العملاء وشكاويهم

اتبع إجراءات التعامل مع أوامر العملاء المحددة

ضمان السرية فيما يتعلق بمعلومات مبيعات التجزئة / المتجر لاندمارك

Basic Qualification /Education / Vocational Training: High School Diploma

Advanced Qualification / Certification / Specialist Training: Graduate degree in any field المؤهلات الأساسية التعليم التدريب المهني: شهادة الدراسة الثانوية

متقدم المؤهل الشهادة التدريب المختصص: (مطلوب) خريج ماجستر (مطلوب)

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Emax is the largest electronics retailer in the GCC . Emax has the widest selection of electronics in the UAE with over 800 brands and 100,000 products all under one roof. The award-winning brand offers a diverse product range that includes photography, IT, mobiles and telecom, accessories, sound and vision, home appliances, health and fitness, gaming, gifting, personal care, car electronics and navigation, home solutions, MP3 and portable players, toys, music and videos and security solutions.

Emax has been ranked as the 8 th Best Place to Work among all retail companies in the GCC (as per the GPTW survey Emax which is part of the Landmark Group started in the year 2005 and has now over 38 stores across UAE, Oman and Qatar. The brand is growing and is spreading its footprint with plans to open new stores in the region.

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. سيكون صاحب الوظيفة مسؤولاً عن زيادة المبيعات من خلال خدمة عملاء استثنائية. سيكون صاحب الوظيفة مسؤولاً أيضًا عن الحفاظ على عمليات البيع بالتجزئة

المطلوبة وخدمة العملاء والتجديد ومعايير الاسترداد في المتجر في جميع الجوانب

Shop Keeping and Store Standards:-

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling (in case applicable)

Understand and utilize all reports required for the day-to-day functioning of each store

Carry out linked selling i.e., understand the customer's need and close the deal.

Store Merchandise / Merchandising:-

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes, dislikes and opinions) to the dept in charge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products, make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information الحفاظ على المتجر و على معايير المتجر

تحقيق الحد الأقصى والمساهمة في المبيعات داخل المتجر من خلال خدمة العملاء وتجربة البيع بالتجزئة الاستثنائية

تأكد من أن كل المخزون قد تم وضعه وعرضه وفقًا لمعايير التخطيط القياسية (وضع المنتج, واللافتات ، والملبوسات المطوية بشكل أنيق، والترتيب من الأصغر إلى الأكبر ، و تكون العناصر

مكوية بالبخار، وترتب حسب العلامة التجارية ، والحجم المناسب ، إلخ)

تأكد من أن جميع المنتجات تحمل علامات الأسعار وتشفيرها قبل عرضها

ضمان التناوب الصحيح للمخزون على الرفوف والمساعدة في عد دقيق للمخزون حسب متطلبات المتجر

التأكد من تسجيل جميع عمليات إدارة المخزون (جرد المخزون، التحويل بين الفروع ، والارسال والتسليم) على النظام في الوقت المناسب ، وتصنيفها بدقة وبشكل صحيح

ضمان الوعي واليقظة في جميع الأوقات من الأمن في المحل دون أي إهمال

ضمان الحفاظ على أعلى معايير التدبير المنزلي وآداب النظافة الشخصية في المتجر في جميع الأوقات

إعطاء معلومات دقيقة وحديثة حول المنتج لجميع الاستفسارات

زيادة قاعدة بيانات العملاء من خلال إضافة عملاء جدد إلى القائمة البريدية

فهم سياسة العودة والتأكد من التنفيذ الفعال

المساعدة في تخزين التاجر/ أو مدير المتجر في وضع المنتج وترتيبه

تلبيس العارضات وحضور العروض المرئية الأخرى

الحفاظ على منطقة تخزين خلفية نظيفة وجيدة التنظيم والحفاظ على منطقة استراحة الموظفين نظيفة ومرتبة

العمل كأمين صندوق وكن دقيقًا باستمرار في التعامل مع الأموال (في حالة الاقتضاء)

فهم واستخدام جميع التقارير المطلوبة للعمل اليومي لكل متجر

إجراء البيع المرتبط، أي فهم حاجة العميل وإغلاق الصفقة

التنسيق المرئي

الحفاظ على معرفة مفصلة للبضائع / المنتجات المخزنة في المخزن

ضمان وجود العروض الترويجية وخطوط البيع السريع في المتجر

توفير معلومات حول العملاء (آراؤهم , ماذا يحبون وماذا يكرهون) لقسم المسؤول

ضمان التجديد الفعال للمخزون إلى المتجر وضمان استمرار توفر المخزون والاسترداد المستمر والصيانة في المتجر

خدمة العملاء

مسؤول عن التحية والالتقاء بجميع العملاء على الفور وبأدب عند دخولهم المتجر

توفير رضا العملاء من خلال تقديم خدمة عملاء استثنائية

توجيه العملاء في جميع أنحاء المتجر أو إلى المنطقة المحددة التي يطلبها العميل

تطوير فهم واضح لجميع الدارات والمنتجات والطراز والميزات وخدمة ما بعد البيع

ضمان التنفيذ الفعال لمبادئ الترويج المرئي داخل المخازن

التعامل بفعالية مع استفسارات العملاء وشكاويهم

اتبع إجراءات التعامل مع أوامر العملاء المحددة

ضمان السرية فيما يتعلق بمعلومات مبيعات التجزئة / المتجر لاندمارك

Basic Qualification /Education / Vocational Training: High School Diploma

Advanced Qualification / Certification / Specialist Training: Graduate degree in any field المؤهلات الأساسية التعليم التدريب المهني: شهادة الدراسة الثانوية

متقدم المؤهل الشهادة التدريب المختصص: (مطلوب) خريج ماجستر (مطلوب)

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Founded in Kuwait in 2005. Centrepoint forms part of the Landmark Group and is home to four of the region's most beloved, fordable and stylish brands – Splash, Shoe mart, Babyshop , and Lifestyle . Today, we cater to multiple m arkets across eight countries in the Middle East and Africa, with 142 stores occupying 6.2 million square feet of retail space. With numerous new store openings planned for the future , Centrepoint is committed to expanding our footprint while simultaneously moving towards absolute environmental sustainability.

Whether you're looking to beautify yourself, your family or your home, Centrepoint is proud to be the one stop destination trusted by generations of value seeking customers who seek quality without compromise. Delivering as industry leading omni channel customer experience, we pride ourselves on being at the forefront of the regions retail landscape, where we continue to set industry be nchmarks with a philosophy of beauty, quality and inclusivity that gives consumers access to popular trends as well as life's essentials in consider ed retail and online environments.

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. سيكون صاحب الوظيفة مسؤولاً عن زيادة المبيعات من خلال خدمة عملاء استثنائية. سيكون صاحب الوظيفة مسؤولاً أيضًا عن الحفاظ على عمليات البيع بالتجزئة

المطلوبة وخدمة العملاء والتجديد ومعايير الاسترداد في المتجر في جميع الجوانب

Shop Keeping and Store Standards:-

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling (in case applicable)

Understand and utilize all reports required for the day-to-day functioning of each store

Carry out linked selling i.e., understand the customer's need and close the deal.

Store Merchandise / Merchandising:-

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes, dislikes and opinions) to the dept in charge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products, make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information الحفاظ على المتجر و على معايير المتجر

تحقيق الحد الأقصى والمساهمة في المبيعات داخل المتجر من خلال خدمة العملاء وتجربة البيع بالتجزئة الاستثنائية

تأكد من أن كل المخزون قد تم وضعه وعرضه وفقًا لمعايير التخطيط القياسية (وضع المنتج, واللافتات ، والملبوسات المطوية بشكل أنيق، والترتيب من الأصغر إلى الأكبر ، و تكون العناصر

مكوية بالبخار، وترتب حسب العلامة التجارية ، والحجم المناسب ، إلخ)

تأكد من أن جميع المنتجات تحمل علامات الأسعار وتشفيرها قبل عرضها

ضمان التناوب الصحيح للمخزون على الرفوف والمساعدة في عد دقيق للمخزون حسب متطلبات المتجر

التأكد من تسجيل جميع عمليات إدارة المخزون (جرد المخزون، التحويل بين الفروع ، والارسال والتسليم) على النظام في الوقت المناسب ، وتصنيفها بدقة وبشكل صحيح

ضمان الوعي واليقظة في جميع الأوقات من الأمن في المحل دون أي إهمال

ضمان الحفاظ على أعلى معايير التدبير المنزلي وآداب النظافة الشخصية في المتجر في جميع الأوقات

إعطاء معلومات دقيقة وحديثة حول المنتج لجميع الاستفسارات

زيادة قاعدة بيانات العملاء من خلال إضافة عملاء جدد إلى القائمة البريدية

فهم سياسة العودة والتأكد من التنفيذ الفعال

المساعدة في تخزين التاجر/ أو مدير المتجر في وضع المنتج وترتيبه

تلبيس العارضات وحضور العروض المرئية الأخرى

الحفاظ على منطقة تخزين خلفية نظيفة وجيدة التنظيم والحفاظ على منطقة استراحة الموظفين نظيفة ومرتبة

العمل كأمين صندوق وكن دقيقًا باستمرار في التعامل مع الأموال (في حالة الاقتضاء)

فهم واستخدام جميع التقارير المطلوبة للعمل اليومي لكل متجر

إجراء البيع المرتبط، أي فهم حاجة العميل وإغلاق الصفقة

التنسيق المرئي

الحفاظ على معرفة مفصلة للبضائع / المنتجات المخزنة في المخزن

ضمان وجود العروض الترويجية وخطوط البيع السريع في المتجر

توفير معلومات حول العملاء (آراؤهم , ماذا يحبون وماذا يكرهون) لقسم المسؤول

ضمان التجديد الفعال للمخزون إلى المتجر وضمان استمرار توفر المخزون والاسترداد المستمر والصيانة في المتجر

خدمة العملاء

مسؤول عن التحية والالتقاء بجميع العملاء على الفور وبأدب عند دخولهم المتجر

توفير رضا العملاء من خلال تقديم خدمة عملاء استثنائية

توجيه العملاء في جميع أنحاء المتجر أو إلى المنطقة المحددة التي يطلبها العميل

تطوير فهم واضح لجميع الدارات والمنتجات والطراز والميزات وخدمة ما بعد البيع

ضمان التنفيذ الفعال لمبادئ الترويج المرئي داخل المخازن

التعامل بفعالية مع استفسارات العملاء وشكاويهم

اتبع إجراءات التعامل مع أوامر العملاء المحددة

ضمان السرية فيما يتعلق بمعلومات مبيعات التجزئة / المتجر لاندمارك

Basic Qualification /Education / Vocational Training: High School Diploma

Advanced Qualification / Certification / Specialist Training: Graduate degree in any field المؤهلات الأساسية التعليم التدريب المهني: شهادة الدراسة الثانوية

متقدم المؤهل الشهادة التدريب المختصص: (مطلوب) خريج ماجستر (مطلوب)

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Max Fashion is a prominent retail brand based in Dubai, is part of the Landmark Group, a renowned retail conglomerate in the Middle East.

Launched in 2004 in the UAE, Max caters to both the value conscious and fashion savvy consumers - offering clothing and accessories for women, men and children along with footwear, accessories, toys and home décor.

The brand offers an inspiring and shopper friendly experience for its consumers every day. The range of clothing and accessories are designed in-house and marketed to a very widespread demographic across the Middle East and GCC. Max also offers an Omni-Channel proposition for the customers through stores and online shopping platform.

Max Fashion is well-regarded for its blend of style, value, and convenience, making it a popular choice for fashion-conscious shoppers in Dubai and beyond. It has also made a strong presence in India and South East Asia. Our team is passionate about empowering creativity and fostering innovation. We believe in nurturing a dynamic and inclusive work environment that encourages continuous learning and values diverse perspectives, thereby achieving collective success.

With a commitment to Landmark Group values, we are dedicated to making a meaningful impact on our customers, employees, and the community at large.

The job holder will be responsible for providing complete shopping experience for our customers, involving customer service, product knowledge and all shopping environmental involvements. سيكون صاحب الوظيفة مسؤولاً عن توفير تجربة تسوق كاملة لعملائنا ، بما في ذلك خدمة العملاء ومعرفة المنتج وجميع عمليات التسوق البيئية

Product Knowledge

To give an accurate information about all products.

To educate himself / herself about the culture and the history of Splash.

Customer Service

Greet all customers promptly and courteously upon entering the stores.

Direct customer throughout the store or specific areas.

Satisfy the customer's needs, requests & queries.

Increase the customer base by adding more customers to the store.

Understand the return policy

Maintain a positive & cheerful attitude and cooperate with colleagues.

Apply all customer service standards as advised during training.

Operations

To report to work on time or to notify in advance if absent or late.

To be aware how to operate the cash tills.

To understand how to use and utilize the reports.

To use the correct procedures & basics in ordering, transferring of goods.

To practice proactive in safety consciousness at all times.

To practice security measures that help prevent theft.

Understand the policy of the lost & found procedures.

Housekeeping

To keep & maintain the section clean & neat

To keep & maintain the back store in proper state

To clean & maintain a well organized break area each day

To remove dusts & other dirt's from display area using soft brush

Inventory

To check the stock on a daily basis to ensure that all products are adequately stocked and available for customers.

To keep the featured merchandise prominently displayed.

To keep the store image by adhering to the guidelines as outlined by Store Manager/Visual Merchandising Manager.

To check the stock on a daily basis to ensure that all products are adequately stocked and available for customers.

To keep the featured merchandise prominently displayed.

To keep the store image by adhering the guidelines as outlined by Store Manager/Visual Merchandising Manager. معرفة المنتج

الحفاظ على المتجر وعلى معايير المتجر معرفة المنتج

إعطاء معلومات دقيقة عن جميع المنتجات

تثقيف نفسه حول ثقافة وتاريخ الماركة

خدمة الزبائن

التحية على جميع العملاء بسرعة ولطف عند دخولهم المحلات

العميل المباشر في جميع أنحاء المتجر أو مناطق محددة

تلبية احتياجات العملاء وطلباتهم واستفساراتهم

زيادة قاعدة العملاء من خلال إضافة المزيد من العملاء إلى المتجر

فهم سياسة العودة

الحفاظ على موقف إيجابي ومبهج والتعاون مع الزملاء

تطبيق جميع معايير خدمة العملاء كما ينصح أثناء التدريب

عمليات التشغيل

تقديم تقرير إلى العمل في الوقت المحدد أو الإخطار مقدمًا في حالة الغياب أو التأخر

أن تكون على دراية بكيفية تشغيل الخزانات النقدية

لفهم كيفية استخدام التقارير والاستفادة منها

استخدام الإجراءات والأساسيات الصحيحة في طلب ونقل البضائع

لممارسة استباقية في الوعي بالسلامة في جميع الأوقات

ممارسة الإجراءات الأمنية التي تساعد على منع السرقة

فهم سياسة إجراءات المفقودات

الحفاظ على المعرض

للحفاظ على القسم نظيفًا ومرتّبًا والمحافظة عليه

للحفاظ على وصيانة المخزن الخلفي في الحالة المناسبة

لتنظيف وصيانة منطقة استراحة جيدة التنظيم كل يوم

لإزالة الغبار والأوساخ الأخرى من منطقة العرض باستخدام فرشاة ناعمة

عمليات الجرد

للتحقق من المخزون على أساس يومي للتأكد من أن جميع المنتجات مخزنة بشكل كاف ومتاحة للعملاء.

لإبقاء البضائع المميزة معروضة بشكل بارز.

للحفاظ على صورة المتجر بالالتزام بالمبادئ التوجيهية كما هو موضح من قبل مدير المتجر / إدارة التجارة المرئية.

للتحقق من المخزون على أساس يومي للتأكد من أن جميع المنتجات مخزنة بشكل كاف ومتاحة للعملاء.

لإبقاء البضائع المميزة معروضة بشكل بارز.

للحفاظ على صورة المتجر بالالتزام بالمبادئ التوجيهية كما هو موضح من قبل مدير المتجر/ إدارة التجارة المرئية.

Basic Qualification /Education / Vocational Training: High School المؤهلات الأساسية التعليم التدريب المهني: شهادة الدراسة الثانوية

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Established in 1973 in Bahrain, Babyshop has grown into a leading retailer specializing in children's products and accessories. With a steadfast commitment to quality, affordability, and accessibility, we have expanded our footprint to over 230 stores across 13 countries in the Middle East, North Africa, and Asia. Serving over 100 million customers worldwide, Babyshop has become a trusted brand and household name in the region.

At Babyshop , our mission is to provide parents with a comprehensive range of high-quality products and solutions for their children, from newborns to teenagers. We proudly offer a diverse selection of items from beloved brands such as Juniors, Giggles, Eligo, Lee Cooper, Disney, Hello Kitty, Graco, Joie, Hauck, Nuna, Cybex, Babyzen , Philips Avent, Tommee Tippee, Medela , Dr. Brown's and many more . Our extensive collection includes baby and kids' clothing, baby essentials, nursery items, strollers, car seats, toys, and more.

Child safety is at the heart of everything we do at Babyshop . We take meticulous care to ensure all our products meet the highest safety standards, from toys to strollers to car seats and beyond. Our commitment extends to sourcing the highest quality materials, such as the cotton used in our clothing, which is free from harmful chemicals and safe for babies and children to wear.

We understand that parenting can be both rewarding and challenging, which is why we offer our unique service, "My Baby Expert." Through this service, our experienced staff members—often mothers themselves—provide personalized advice and solutions for your parenting, product, or brand-related concerns. Our experts are here to support you every step of the way, helping you find the best solutions tailored to your family's needs.

Babyshop remains committed to customer satisfaction and community engagement. We continuously innovate and adapt to meet the evolving needs of parents and children. Our longstanding reputation as a reliable and popular choice for quality children's products is a testament to our unwavering dedication to excellence and responsibility.

• Meet & greet the visitors to direct them to the sales team.
• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate and timely information regarding property details, construction status & any other requirements.
• Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
• Assist clients with service requests, including modifications, payments, and updates.
• Maintain detailed records of client interactions, transactions, and feedback in the company's CRM system.
• Leads management: ensure all leads are added in the company's CRM system, assigned, updated, and recycled.
• Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.
• Develop and implement strategies to enhance the customer experience and improve service quality.
• Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
• Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.
• Prepare and provided reports as required by management or any other stake holder.

Job Type: Full-time

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Job description:

Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Oman

**Open to Residents Across Oman ( Salalah, Batinah, Al Dakhiliyah, Ash Sharqiyah)

Are you ready to embark on a rewarding journey while shaping exceptional customer experiences?

About Us:

Join our esteemed international market research consultancy in enhancing customer service standards across Oman. We're currently seeking enthusiastic individuals to join our team as Customer Service Evaluators/Mystery Shoppers.

Job Description:

You'll have the opportunity to assess and elevate customer service standards at various venues across Oman. Your role involves immersing yourself as a genuine customer, evaluating staff performance, and providing valuable feedback.

What You'll Do:

• Pose as a real customer to evaluate service quality and overall experience.
• Complete assignments efficiently, typically within an hour.
• Submit detailed reports online from the comfort of your home.

Requirements:

• Fluent in English with strong communication and writing skills.
• Sharp observation skills to capture key details effectively.

Why Choose Us?

• Flexible part-time opportunity with competitive compensation per assignment.
• Gain valuable insights into diverse industries and contribute to enhancing customer experiences.
• Join a supportive team dedicated to your success and growth.

Ready to Get Started?

If you're a resident of Oman and ready to embark on this exciting journey, visit our website to register as a Mystery Shopper and create your profile today

Please note: This is a part-time position, and we do not provide visas.

Don't miss out on this opportunity to make a difference while enjoying a rewarding experience Apply now and become a vital part of our mission to elevate customer service standards across Oman.

Job Type: Part-time

Pay: RO RO25.000 per day

Expected hours: 3 per week

Customer Service Officer for MN SPC - Omani National

As a member of
Munich Re
the
MedNet Oman
is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
"Officer - Customer Service"
who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.