18 Front Desk Agent jobs in Oman

Recruitment, Onboarding, Training and Development, Compensation and Benefit, Policy and Procedure, Employee Engagement

Company Description
Thousand Nights Camp, awarded the Global Luxury Desert Camp honor by the World Luxury Hotel Awards 2019, is a green oasis in the heart of the Eastern Omani Sands. We offer a blend of authentic Bedouin experiences with modern comfort, attracting guests who seek personalized and tranquil stays amidst the golden desert. Guests can choose from a variety of elegant, traditional rooms and tents, and participate in unique activities such as desert walks, archery, and Bedouin cultural experiences. Thousand Nights Camp promises an immersive experience that awakens the spirit of adventure and celebrates Bedouin heritage.

Role Description
This is a full-time, on-site role located in Muscat for a Front Office Receptionist. The Front Office Receptionist will be responsible for managing front office duties, providing excellent customer service, handling phone calls, and maintaining effective communication with guests. The role involves welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process.

Qualifications

• Proficiency in Receptionist Duties and Front Office operations
• Strong Customer Service and Communication skills
• Excellent Phone Etiquette
• Ability to multitask and handle front desk responsibilities efficiently
• Previous experience in a hospitality setting is advantageous
• Good command of English; knowledge of Arabic is a plus
• Professional appearance and demeanor

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Company Description

Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel & Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention & Exhibition Centre.

This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.

Job Description

As the Front Office Manager of Tivoli Muscat , you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli’s legendary guest service in line with our luxury standards.

Key Responsibilities:

Pre-Opening Phase:

• Assist in the recruitment, onboarding, and training of Front Office team members.

• Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.

• Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.

• Participate in departmental budgeting, resource planning, and forecasting.

• Collaborate with Sales & Marketing for VIP arrival preparations during soft openings and launch.

Operational Responsibilities (Post-Opening):

• Oversee daily front office operations ensuring a seamless and personalized guest experience.

• Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.

• Ensure all guest requests, concerns, and feedback are handled promptly and professionally.

• Maintain strong working relationships with other departments to ensure smooth guest operations.

• Monitor room inventory, rate availability, and front office financial transactions.

• Lead the team by example in grooming, behavior, and service standards.

• Handle VIP guests and special requests with utmost attention and discretion.

People & Leadership:

• Foster a positive and service-oriented work environment.

• Conduct regular departmental meetings, briefings, and performance reviews.

• Mentor and develop team members for career growth and succession planning.

• Ensure compliance with local labor laws, hotel policies, and Tivoli standards.

Qualifications

• Degree/Diploma in Hospitality Management or related field.

• Minimum 3-5 years of experience in a similar role in a luxury or upscale hotel environment.

• Prior pre-opening experience is highly preferred.

• Strong knowledge of OPERA PMS and front office systems.

• Excellent communication, leadership, and organizational skills.

• Fluent in English; Arabic language skills are an advantage.

Additional Information

• Opportunity to be part of a prestigious hotel launch in Muscat.

• Competitive salary and benefits package.

• Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Shangri-La Barr Al Jissah Muscat , Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

Job Purpose

To efficiently manage daily room assignments, optimize room inventory, and ensure accurate coordination between departments to deliver seamless and personalized guest experiences. The Front Office Room Controller plays a key role in driving guest satisfaction, maximizing occupancy, and supporting the front office operations through strategic planning and attention to detail.

Job Responsibilities

• Manage and control room inventory to ensure optimal availability and accurate room assignments.
• Coordinate daily arrivals, departures, special requests, and VIP allocations in collaboration with the Front Office, Housekeeping, and Reservations teams.
• Monitor and respond to same-day availability, early arrivals, late check-outs, and stay-over requests.
• Maintain an accurate log of out-of-order/out-of-service rooms, room moves, and blocked inventory.
• Pre-block rooms according to guest preferences, group requirements, and VIP protocols.
• Ensure that all reservation notes and special instructions are reviewed and executed prior to guest arrival.
• Liaise with Housekeeping to ensure room readiness aligns with check-in demand and occupancy forecast.
• Support the Front Desk team with room change requests, overbooking situations, and guest relocation plans.
• Provide detailed shift handovers and maintain clear communication with all operational departments.
• Anticipate potential conflicts in room assignment and resolve issues proactively.
• Track and analyze room assignment trends to support upselling and guest satisfaction initiatives.
• Maintain full knowledge of hotel room types, features, and current status at all times.
• Work closely with the Reservations and Sales departments to manage group blocks, rooming lists, and inventory changes.
• Ensure accuracy of data in the Property Management System (PMS), including room statuses and guest profiles.
• Assist with training new front office staff on room assignment protocols and systems.

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As a Front Office Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.

Key Job Responsibilities

• Provide strong leadership and guidance to the front office team.
• Manage the Front Office team’s schedules and performance to maintain high service standards.
• Focus on delivering an outstanding guest experience from arrival to departure.
• Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
• Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
• Implement and enforce hotel policies and procedures to enhance operational effectiveness.
• Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
• Foster a positive and collaborative work environment to encourage professional growth.
• Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
• Work closely with other departments to ensure seamless communication and cooperation.
• Collaborate with sales and marketing teams to optimize room revenue.
• Assist in the preparation and management of the front office budget.
• Monitor expenses, control costs, and contribute to the financial success of the hotel.
• Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
• Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
• Conduct regular inspections to ensure adherence to quality standards.
• Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
• Use data-driven insights to identify areas for improvement.
• Establish effective communication channels within the front office team and with other departments.
• Ensure clear and open communication to enhance overall hotel operations.
• Conduct regular training sessions on customer service, hotel policies, and operational procedures.
• Maintain a well-informed and capable front office team.
• Ensure compliance with industry regulations, safety standards, and hotel policies.
• Stay informed about changes in regulations that may impact front office operations.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

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We are seeking an energetic and detail-oriented Front Office and Housekeeping Leader to oversee daily operations of our reception and housekeeping departments. The ideal candidate will ensure smooth guest check-in/check-out, manage room allocations, supervise cleaning standards, and lead the team to provide exceptional guest service.

Responsibilities

• Supervise and coordinate daily operations of Front Office and Housekeeping teams.
• Ensure smooth guest arrivals, departures, and overall satisfaction.
• Maintain high standards of cleanliness in guest rooms and public areas.
• Train, schedule, and motivate staff to deliver excellent customer service.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor housekeeping productivity and ensure efficient room readiness.
• Coordinate with maintenance to address room or facility issues.
• Control and monitor housekeeping supplies and inventory.
• Ensure compliance with hotel policies, health & safety, and hygiene standards.
• Prepare daily reports on occupancy, housekeeping status, and guest feedback.
• Support management in budgeting, cost control, and process improvements.

Qualifications

• Minimum 2–3 years of experience in Front Office or Housekeeping leadership within hospitality.
• Strong knowledge of hotel operations, PMS systems, and housekeeping procedures.
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead, motivate, and train a diverse team.
• Guest-focused with a passion for service excellence.
• Flexible and able to work under pressure in a fast-paced environment.
• Proficiency in English (additional languages a plus).

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Front Office Agent

Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea, along with various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combine legendary service, world-class amenities, and sweeping sea or mountain views.

About The Job

The Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the gateway to Oman. As the first point of contact for guests, this role combines Mandarin Oriental’s legendary hospitality with the warmth, heritage, and traditions of Oman. Located in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.

Key Responsibilities

• Greet, check-in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest profiles.
• Handle cash drawer properly following MOMCT Controller’s Policy.
• Check cash float at the beginning and end of each shift to ensure accuracy.
• Provide quality service by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest’s stay.
• Coordinate with Concierge, Housekeeping, PBX, Reservations, and Room Service to fulfill guest requests.
• Manage cash out, adjustment slips, paid out vouchers, and bank reports.
• Communicate effectively with the Night Duty Manager and Accounting Department.
• Develop a good knowledge of hotel outlets and services.
• Ensure guest satisfaction from arrival to departure, adhering to MOHG standards and service pillars.
• Assist colleagues and demonstrate teamwork.
• Communicate special features and services tailored to guest needs.
• Handle guest correspondence, including messages, mail, and facsimiles.
• Prepare daily arrival, in-house, and next-day guest information.
• Manage in-house guest invoices and credit card authorizations.
• Perform other duties as required by hotel management.

Our commitment to you

• Learning & Development: We offer tailored programs to support your growth at every career stage.
• MOstay: Enjoy complimentary nights and attractive rates worldwide as part of our family.
• Health & Colleague Wellness: We prioritize your wellbeing with health benefits and wellness initiatives.
• Retirement Plans: We provide various retirement options based on your service duration and role.

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About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat’s breathtaking natural beauty, where mountains meet the sea at the resort’s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah’s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

About The Job

An exciting opportunity has arisen for a Butler to join Jumeirah Muscat Bay . The main duties and responsibilities of this role include:

• Greet and escort guests, handle luggage, ensure room cleanliness, and attend to guest enquiries and special requests.
• Anticipate guest needs, including special requirements, and provide suitable products, services, or information.
• Manage guest registration, cashiering, and administrative tasks while ensuring seamless guest recognition and interaction.
• Maintain Butler Pantry, Reception Desk, and service areas in line with cleanliness, stock, and operational standards.
• Prepare, serve, and clear food and beverages efficiently, following SOPs, HACCP, and health and safety guidelines.
• Uphold Jumeirah grooming, service, and quality standards by delivering professional, courteous service to guests and colleagues.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Relevant Technical or Vocational Diploma with 2–3 years of experience in the international luxury hospitality industry.
• Proficiency in Microsoft Office programs at an intermediate level.
• Strong behavioral competencies including problem solving, leadership, team management, creativity, project management, and attention to detail.
• Experience working effectively in a multi-cultural environment within luxury hospitality.
  
  

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary.
• Locally relevant benefits as determined by the property.
  
  

Primary Location

Oman-Muscat

Job

Jumeirah Job Group

Organization

Jumeirah Muscat Bay (JMBH)

Job Posting

Aug 11, 2025, 1:51:44 PM #J-18808-Ljbffr

As a Front Office Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.

Responsibilities

• Provide strong leadership and guidance to the front office team.
• Manage the Front Office team’s, schedules, and performance to maintain high service standards.
• Focus on delivering an outstanding guest experience from arrival to departure.
• Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
• Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
• Implement and enforce hotel policies and procedures to enhance operational effectiveness.
• Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
• Foster a positive and collaborative work environment to encourage professional growth.
• Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
• Work closely with other departments to ensure seamless communication and cooperation.
• Collaborate with sales and marketing teams to optimize room revenue.
• Assist in the preparation and management of the front office budget.
• Monitor expenses, control costs, and contribute to the financial success of the hotel.
• Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
• Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
• Conduct regular inspections to ensure adherence to quality standards.
• Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
• Use data-driven insights to identify areas for improvement.
• Establish effective communication channels within the front office team and with other departments.
• Ensure clear and open communication to enhance overall hotel operations.
• Conduct regular training sessions on customer service, hotel policies, and operational procedures.
• Maintain a well-informed and capable front office team.
• Ensure compliance with industry regulations, safety standards, and hotel policies.
• Stay informed about changes in regulations that may impact front office operations.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

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