20 Field Service Engineer jobs in Oman

Technical Support Engineer – Cementing

Would you like to play a key role in our business?

Do you like working in collaborative teams and solving technical problems?

Join our Pressure Pumping Team

We are the leader in oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We maintain and run the pressure pumping equipment and services at customer site. We aim to meet clients' expectations, as part of Baker Hughes operations.

Partner with the best

As a Technical Support Engineer – Cementing , you will be responsible for post-sales support of customer issue. You will repair, technical support or a field/other services request. You will develop an operational year plan and suggest improvements in products, processes and procedures.

As a Technical Support Engineer – Cementing you will be responsible for:

• Providing technical expertise and guidance to Operations Teams, Sales, and clients.
• Developing and implementing solutions to meet client needs.
• Managing and coordinating the introduction of new technologies.
• Collaborating with AMO Teams to troubleshoot equipment and ensure smooth operations.

Fuel your passion

To be successful in this role you will:

• Have a minimum of a Bachelor Degree in Science or Management
• Have a minimum of 15 years of experience in Cementing
• Have a minimum of 8 years of experience as People Leader
• Have International and Middle East experience
• Have previous experience with both onshore, offshore and deep well cement engineering
• Have previous experience with Baker Hughes products and softwares such as CemVision, CemFACTS

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your preferred working arrangements with your recruiter during the process

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R

Key Responsibilities

• Assist in preparing drawings, BOQs (Bill of Quantities), and technical reports.
• Support senior engineers in reviewing design calculations, plans, and specifications.
• Coordinate with site teams to monitor progress, resolve technical issues, and ensure quality standards.
• Maintain accurate project documentation, including reports, drawings, and material submittals.
• Assist in preparing tender documents, cost estimates, and project schedules.
• Conduct site inspections and prepare daily/weekly progress reports.
• Support in ensuring compliance with safety regulations and project guidelines.
• Liaise with contractors, suppliers, and consultants for project coordination.
• Provide technical support during project execution, testing, and handover.
• Perform other duties as assigned by the Project Manager or Senior Engineer.

Qualifications & Skills

• Bachelor's Degree/Diploma in Civil Engineering or related field.
• 1–3 years of experience in construction, infrastructure, or civil works (fresh graduates may also apply for junior roles).
• Knowledge of AutoCAD, Civil 3D, and MS Office applications.
• Familiarity with construction methodologies, standards, and codes.
• Strong organizational and documentation skills.
• Good communication and teamwork abilities.
• Ability to work under supervision and support multiple projects simultaneously.

Job Type: Full-time

Cybersecurity Technical Support Engineer

We are seeking a highly motivated Omani citizen to join our team as a Cybersecurity Technical Support Engineer, based in our office in Shatti Al Qurum in Muscat. The ideal candidate will be the first line of defense for our customers, providing expert technical assistance and troubleshooting to resolve cybersecurity-related issues. You will be responsible for diagnosing, documenting, and resolving a wide range of technical problems, ensuring our clients' systems and networks are secure and operational. This role requires a blend of technical expertise, problem-solving skills, and excellent communication.

Key Responsibilities:

• Provide Level 1 technical support / trouble shooting for cybersecurity products and services, including firewalls, intrusion detection/prevention systems (IDS/IPS), Proxy, SASE, Vulnerability Management solution , and endpoint security solutions
• Some examples could be any of these vendors - Trellix, Cybereason, CrowdStrike, Forcepoint DLP and Web security, Skyhigh, Forta, Thales, Imperva, Rapid 7, Qradar, Tenable, Netskope, Palo Alto, Fortinet, etc
• Act as a first point of contact for customer-reported issues, accurately diagnosing problems and providing effective, timely solutions.
• Document all support interactions, troubleshooting steps, and resolutions in a ticketing system to build a comprehensive knowledge base.
• Collaborate with engineering and product development teams, vendors to escalate complex issues, provide feedback on product performance, and contribute to future product enhancements.
• Assist clients with the installation, configuration, and maintenance of cybersecurity software and hardware.
• Conduct routine Security solution health checks.
• Working on the documentations like SOP, As built, upgrade plan etc
• Stay up-to-date with the latest cybersecurity threats, trends, and technologies to provide informed and effective support.
• Educate customers on cybersecurity best practices and how to use our products to their full potential.
• Participate in the on-call rotation to provide emergency support for critical incidents.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 1 to 3 years of experience in a technical support, help desk, or IT support role
• Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).
• Experience with a variety of operating systems, including Windows, macOS, and Linux.
• Familiarity with common cybersecurity frameworks and methodologies (e.g., CIS, NIST, ISO
• Excellent problem-solving and analytical skills, with a meticulous attention to detail.
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Relevant industry certifications are a plus (e.g., CompTIA Security+, Network+, or vendor-specific certifications).
• Ability to work effectively under pressure in a fast-paced environment.

Job Title
: IT Support Agent

Contract Duration:
One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

About the Role

We are looking for a skilled and highly motivated IT and Technical Support Engineer with strong expertise in networking, SQL databases, and ELV (Extra Low Voltage) systems. The successful candidate will be responsible for troubleshooting, maintaining, and optimizing network infrastructure, supporting SQL databases, and ensuring the smooth operation of ELV systems. The role requires both a solid understanding of IT and networking concepts, as well as practical experience in database management and ELV system configurations.

Responsibilities

• Technical Support for ELV Systems:
• Provide on-site and remote technical support for ELV systems, including CCTV, access control, fire alarm systems, public address systems, and building management systems (BMS).
• Troubleshoot and resolve hardware, software, and integration issues related to ELV systems.
• Support system installation, configuration, and setup of ELV equipment.

• Monitor ELV system performance and ensure they operate optimally, identifying and rectifying potential issues proactively.

• Networking Support:

• Manage and maintain network infrastructure supporting ELV systems, including switches, routers, and firewalls.
• Configure and troubleshoot network connections, ensuring the integration of ELV systems with the organization's network and cloud-based services.
• Set up, maintain, and monitor IP configurations, VLANs, and network security protocols for ELV systems.

• Implement and optimize network designs and configurations to enhance performance and security.

• SQL Database Management:

• Administer and support SQL databases that store critical data for ELV systems (e.g., logs, access records, event data).
• Perform database queries, routine backups, and ensure the integrity and availability of data.

• Troubleshoot database performance issues, optimize queries, and assist with data recovery when needed.

• System Monitoring & Troubleshooting:

• Monitor ELV system components, network devices, and databases to ensure continuous operation.
• Analyze logs and system performance data to detect early warning signs of potential issues.
• Respond to system alerts and resolve issues in a timely manner to minimize downtime.

• Use diagnostic tools to isolate and resolve issues related to hardware, software, and network infrastructure.

• Documentation & Reporting:

• Create and maintain detailed technical documentation, including configuration records, system diagrams, troubleshooting procedures, and incident reports.

• Prepare regular system performance and incident reports for internal teams or clients.

• Collaboration & Training:

• Collaborate with cross-functional teams, including engineering, IT, and external vendors, to ensure effective integration of ELV systems, networks, and databases.
• Provide technical support and training to internal staff on the use and operation of ELV systems and databases.

• Assist in the preparation of manuals, user guides, and standard operating procedures.

• System Security:

• Ensure the security of ELV systems, network infrastructure, and SQL databases by implementing industry best practices.
• Regularly update system firmware, software, and security patches for all ELV systems and networking equipment.

• Monitor and manage security protocols to prevent unauthorized access to networks and databases.

• Problem-Solving and Escalation:

• Diagnose complex technical issues affecting ELV systems, networking, and databases.
• Escalate unresolved issues to senior engineers, vendors, or other specialists as needed.
• Provide root cause analysis for system failures and propose solutions to prevent recurrence.

Qualifications

• Education:

• Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field (or equivalent practical experience).

• Experience:

• Proven experience in supporting ELV systems (e.g., CCTV, access control, fire alarm systems, etc.).
• Hands-on experience with networking technologies, including IP configurations, TCP/IP, VLANs, switches, routers, and firewalls.
• Strong experience working with SQL databases (e.g., MySQL, Microsoft SQL Server, PostgreSQL), including database queries, backups, and performance tuning.
• Prior experience troubleshooting and maintaining networking infrastructure and ELV systems.

• Familiarity with system integration, database management, and IT support practices in a corporate environment.

• Technical Skills:

• Strong networking knowledge, including IP addressing, subnetting, VLAN configuration, and troubleshooting.
• Advanced proficiency with SQL, including writing and optimizing complex queries, database administration, and performance tuning.
• Experience with server setups and support, both physical and virtual environments.
• Familiarity with ELV system protocols, integration, and configurations.
• Proficient in using monitoring tools to track system and network performance.

• Knowledge of operating systems (Windows) and server management.

• Certifications (Preferred but not required):

• Cisco Certified Network Associate (CCNA) or equivalent networking certifications.
• Microsoft SQL Server certification or equivalent database management certifications.
• ELV system certifications (e.g., CCTV, access control) are a plus.

Personal Attributes

• Strong analytical and problem-solving
• ∙ Strong analytical and problem-solving abilities.
• ∙ Excellent verbal and written communication skills.
• ∙ Ability to work effectively in a fast-paced environment.
• ∙ Strong attention to detail and organizational skills.
• ∙ Ability to manage multiple tasks and prioritize effectively.
• ∙ Ability to work both independently and as part of a team.
• ∙ Proactive and self-motivated with a passion for technology and continuous learning.

Key Responsibilities:

• Mandatory Experience with ForkLift, Excavator, Aerial Work Platforms and other heavy earth moving equipment.
• Troubleshooting, Maintenance & Repair, and Technical Support skills.
• Field Service and Communication skills.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to work efficiently in a team environment.
• Install, maintain, troubleshoot, and repair (equipment/machinery).
• Provide technical support to customers and internal teams.
• Perform preventive maintenance and routine inspections.
• Document service activities and maintain accurate records.
• Ensure compliance with safety standards and company policies.

Qualifications:

• Bachelor’s degree or diploma in Engineering (Mechanical, Electrical, or related field).
• Proven experience in a technical role.
• Strong problem-solving skills and technical expertise.
• Willingness to travel and provide on-site support.
• Valid driver’s license.

Looking for Ricoh trained and experienced Service Engineer to join our energetic team ,

Immediate requirement and MPS: MyQ / Papercut , knowledge will be prioritized .

Send your CV to

Position Summary:

The Sales/Service Engineer will be responsible for providing expert instrumentation engineering support while actively driving business growth through sales initiatives and tender participation. This dual-role position requires technical proficiency in instrumentation systems, strong client engagement skills, and the ability to manage the end-to-end tender process, from opportunity identification to submission.

Key Responsibilities:

A. Technical & Engineering Duties

• Design, configure, and implement instrumentation and control systems for industrial applications.
• Perform installation, calibration, troubleshooting, and maintenance of instrumentation equipment.
• Provide technical support to internal teams and clients during project execution and after-sales phases.
• Prepare technical documentation, specifications, and reports for projects and proposals.
• Ensure compliance with engineering standards, safety protocols, and regulatory requirements.

B. Sales & Business Development Duties

• Actively seek and identify new sales opportunities through market research, client visits, and networking.
• Maintain and develop relationships with existing clients to identify further sales opportunities and cross-selling possibilities.
• Prepare and deliver technical and commercial proposals, including quotations and bids.
• Conduct client presentations and demonstrations to explain technical solutions and value propositions.
• Negotiate contracts, terms, and pricing with clients in coordination with the management team.
• Achieve sales targets set by the company and provide regular sales performance reports.

C. Tender & Bidding Duties

• Monitor public and private tender portals to identify relevant opportunities.
• Review tender documents, technical specifications, and commercial requirements in detail.
• Coordinate with technical, procurement, and finance teams to prepare competitive and compliant tender submissions.
• Prepare all technical and financial documentation required for tendering.
• Ensure timely submission of tenders and proposals in accordance with client deadlines.
• Follow up with clients post-submission to track tender status and provide additional clarifications when required.
• Maintain a database of past tenders, win/loss records, and lessons learned for process improvement.

Skills & Competencies:

• Technical Expertise: Proficient in instrumentation systems, calibration, and industrial applications.
• Tender Management: Skilled in reviewing tender requirements and preparing winning submissions.
• Sales Acumen: Ability to identify prospects, develop relationships, and close deals.
• Client-Focused: Committed to understanding and meeting client needs.
• Organization & Time Management: Capable of handling multiple priorities under tight deadlines.

JOB TITLE
: Service Sales Engineer

DEPARTMENT
: Chillers Service

RESPONSIBLE TO
: Senior Service Manager

CORE RESPONSIBILITY:

Sales expansion.

Delivery of service timely & efficiently.

DUTIES AND RESPONSIBILITIES:

1.   
Building and maintaining positive relationships with customers, handling customer inquiries, complaints, and escalations.

2.   
Approaching new customers for generating new business.

3.   Undertake a review of all service sheets returned to the office for completeness of content and to identify any spares requirement noted in the report.

4.   Providing on-site support to the service team whenever required.

5.   Identify spares and consumables requirements for the service team and process quotations and ordering.

6.   Prepare for signature all quotations relating to spare parts and repairs requirements identified from field service activities.

7.   Process and price all spare parts requests from third parties for quotation and approval by the service manager.

8.   Process all warranty claims and compile for review claim forms and data collected from the service team.

9.   Undertake as required site visits for tendering or quoting of new projects.

10. Prepare proposals and estimates in the company format for approval process.

11. Actively seek out best prices for spare parts across multiple suppliers when applicable to provide best value to our customers.

12. Manage spares stock levels and initiate reordering of parts when required to maintain minimum stock levels.

13. Comply with company ISO requirements, company policies and internal instructions.

14. Manage CRM data relating to client details and develop the same over time.

15. Work across job functions within the business unit when required to do so, and support service operations.

16. Provide monthly sales reporting including pipeline, projects lost and won and commercial data.

17. 
Identifying and mitigating potential risks that could impact sales & service delivery & report to service manager.

18. 
Keeping up with industry trends and best practices, introducing new service offerings or improvements.

19. 
Promoting a culture of continuous improvement within the service department and the organization as a whole.

DAY-TO-DAY RESPONSIBILITIES:

Building and maintaining positive relationships with customers, handling customer inquiries, complaints, and escalations.

Identifying opportunities for service improvement & expansion.

Preparing regular quotation & service reports.

Interested Candidates for this position may please send their CV to