52 Employee Relations jobs in Oman

As a Government Relations Executive, this position is central to ensuring smooth interactions with government entities, managing all legal and regulatory requirements, and supporting the hotel's successful launch and operations.

Key Job Responsibilities:

• Build and maintain strong working relationships with government agencies and officials.
• Monitor changes in local regulations, policies, and compliance requirements affecting the hospitality industry.
• Prepare, submit, and track documentation with relevant government authorities (visas, quotas, permits, licenses, etc.).
• Support the renewal and timely management of trade licenses, permits, and other mandatory documentation to prevent penalties or delays.
• Assist with visa and immigration processes, ensuring compliance with Omani labor laws and regulations.
• Represent the hotel in official discussions, negotiations, and meetings with government stakeholders.
• Collaborate with internal departments to ensure all activities align with government requirements.
• Support government audits, inspections, and investigations as required.
• Maintain accurate records and tracking systems for all government-related documentation.
• Contribute to budgeting and reporting related to government relations.
• Promote safe, ethical, and environmentally responsible practices in line with the company's standards.

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
Responsible for managing government relations transactions, documentations and communications with the aim of ensuring smooth and continuous flow of talabat and government bodies relationship and processes in their respective country. Processing and carrying out all transaction commercial documents, permits, licenses, registration, liaising with various Government Departments and Agencies and other job responsibilities delegated as per Management of Oman.

Whats On Your Plate

• Liaising with municipality, commercial department and any other government departments in relation to Trade License/ Food safety approvals / Trade permits and setting up of new branches as well as renewal of Platforms and QC business activities and following of ministerial and other government bodies matters.
• Keeping abreast with current labor/ immigration laws and commercial law to ops teams on labor related matters impacting partner acquisition and onboarding.
• Keeping the Legal team informed of significant problems that may jeopardize the company legal risk, and those are not being addressed adequately in relations with gov. entities.
• Responding to business enquiries related to government authorities such as 3PL fines, MoL inspections, CBO,MOCI,MUNICIPALITY,MOL,ROP etc. meetings and any related body which ties Talabat to government institutions.
• Preparing periodic reports for management or relevant authorities, as necessary and as required.
• Assisting the preparation and maintenance with respect to visa documentation related to new starters, leavers, transfers and renewals as Directed with P&C manager when needed.
• Organizing attestation of commercial certificates and legal translation of documents and other activities related to business need.
• Keeping up to date all commercial documents renewed such as CR, Municipality, chamber of commerce, vehicles
• Work closely with arising local cases which need GR attention as main stakeholders ( MD, P&C manager, Comms and legal )

Qualifications
What Did We Order

• 1-2 Years of relevant work experience
• Knowledge of Government laws and regulations
• Basic knowledge to review lease agreements and provide comments where necessary
• Excellent English & Arabic communication skills.
• Able to solve standard problems and propose suitable solutions.
• Good negotiation skills
• Valid driving license

The PRO acts as the main point of contact between the employer and the governmental authorities of Oman on matters related to the registration of companies with foreign participation.

Key responsibilities:

• Liaising with government authorities for company registration in any of Oman's free zones, including:
• SEZAD — Duqm Special Economic Zone Authority (Duqm)
• SFZA — Salalah Free Zone Authority (Salalah)
• SOFZA — Sohar Free Zone Authority (Sohar)
• AMFZA — Al Mazunah Free Zone Authority (Al Mazunah)
• as well as Mainland registration.
• Submitting applications for licenses, Computer Cards, tax registration, and opening bank accounts in Oman in cases where the employer cannot submit these applications remotely or faces difficulties.
• Submitting applications for amendments to corporate documents, company name, business activities, address, or tax benefits in cases where the employer cannot submit these applications remotely or faces difficulties.
• Preparing documentation to meet regulatory requirements, including translation, legalization, and apostille of documents.
• Handling any communications and interactions with regulators as instructed by the employer.
• Assisting the employer's clients locally in all governmental authorities and banks, in accordance with the employer's instructions.

Candidate requirements:

• Knowledge of Oman's legal system, fluency in Arabic and English, and experience with online government services and Free Zone platforms.
• At least one year of relevant experience.

Job Type: Full-time

Pay: RO RO per month

Job Role:

The job holder is responsible to carry out all the activities for official collection and submission of government applications as well as processing of a variety of legal documents in timely manner. Should abide and ensure to comply with the organization's rules and procedure to execute and deliver required services.

Requirements:

Oman National

Minimum 3 years' experience

Knowledge of Oman labor law and regulatory requirements

Effective interpersonal skills to successfully work with local government agencies.

MS Office skills

Job Type: Full-time

Pay: RO per month

Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Responsible for managing government relations transactions, documentations and communications with the aim of ensuring smooth and continuous flow of talabat and government bodies relationship and processes in their respective country. Processing and carrying out all transaction commercial documents, permits, licenses, registration, liaising with various Government Departments and Agencies and other job responsibilities delegated as per Management of Oman.

Whats On Your Plate

• Liaising with municipality, commercial department and any other government departments in relation to Trade License/ Food safety approvals / Trade permits and setting up of new branches as well as renewal of Platforms and QC business activities and following of ministerial and other government bodies matters.
• Keeping abreast with current labor/ immigration laws and commercial law to ops teams on labor related matters impacting partner acquisition and onboarding.
• Keeping the Legal team informed of significant problems that may jeopardize the company legal risk, and those are not being addressed adequately in relations with gov. entities.
• Responding to business enquiries related to government authorities such as 3PL fines, MoL inspections, CBO,MOCI,MUNICIPALITY,MOL,ROP etc. meetings and any related body which ties Talabat to government institutions.
• Preparing periodic reports for management or relevant authorities, as necessary and as required.
• Assisting the preparation and maintenance with respect to visa documentation related to new starters, leavers, transfers and renewals as Directed with P&C manager when needed.
• Organizing attestation of commercial certificates and legal translation of documents and other activities related to business need.
• Keeping up to date all commercial documents renewed such as CR, Municipality, chamber of commerce, vehicles
• Work closely with arising local cases which need GR attention as main stakeholders ( MD, P&C manager, Comms and legal )

Qualifications

What Did We Order

• 1-2 Years of relevant work experience
• Knowledge of Government laws and regulations
• Basic knowledge to review lease agreements and provide comments where necessary
• Excellent English & Arabic communication skills.
• Able to solve standard problems and propose suitable solutions.
• Good negotiation skills
• Valid driving license

Before submitting your application, please carefully read the requirements. We are only interested in candidates who are already in Oman, speak fluent Arabic and English and have previously worked as Public Relation Officer preferably in Duqm. Any candidate not meeting these requirements are kindly asked to skip this ad

Requirements

• Must have at least 4+ years of experience working as PRO in the private sector in Oman
• Has a valid Omani driving license with own car
• Can communicate in both Arabic and English
• Ready to join once selected

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.

We Expect You To

• Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
• Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
• Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
• Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest preferences and special requests are honored.
• Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
• Uphold and communicate Shangri-La's core values, delivering experiences that reflect the resort's luxury positioning.

We Expect You To Have

• Strong leadership and communication skills.
• A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
• Strong organizational skills, with the ability to multitask and prioritize.
• A natural ability to connect with guests and ensure their needs are exceeded.
• Flexibility to work on weekends, holidays, and shifts as required.
• Fluency in French is an advantage.