What Jobs are available for Employee Relations in Oman?

Reports to: HR Manager / General Manager

Job Purpose

To ensure smooth processing of all government-related documentation (visas, labor permits, licenses, etc.) and provide administrative support to the company. The PRO & Admin is responsible for maintaining compliance with Omani labor and immigration laws while supporting internal administrative operations.

Key Responsibilities

Public Relations Officer (PRO) Duties:

• Liaise with government authorities such as the Ministry of Manpower, Royal Oman Police (ROP), and the Directorate General of Passports & Residence.
• Process new employee visas, labor cards, residence permits, and renewals in a timely manner.
• Handle visa cancellations, medical tests, and ID card procedures.
• Ensure company compliance with labor and immigration laws in Oman.
• Maintain accurate records of employee documents (passports, visas, permits, etc.).
• Facilitate smooth onboarding for expatriate employees, including document attestation, translation, and submission.
• Assist in the renewal of trade licenses, CR (Commercial Registration), Chamber of Commerce registration, and Municipality approvals.
• Monitor and ensure all legal documents are up-to-date.
• Administrative Duties:
• Manage office supplies, stationery, and admin procurement.
• Organize and maintain company filing system – both physical and digital.
• Support HR functions like onboarding, offboarding, leave management, and documentation.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Prepare letters, reports, and official documents when required.
• Coordinate with external service providers (cleaning, maintenance, etc.).
• Assist in company events, audits, and ISO documentation if applicable.

Requirements

• Nationality: Omani with valid working visa / NOC.
• Valid Omani driver's license
• Education: Diploma or Bachelor's degree in Business Administration or relevant field.
• Experience: Minimum 3 years in a PRO/Admin role in Oman.
• Strong understanding of Omani labor law, immigration procedures, and governmental portals (ROP, Ministry of Labour, etc.).
• Fluent in Arabic and English (spoken and written).
• Proficient in MS Office (Word, Excel, Outlook).
• Strong communication, negotiation, and interpersonal skills.
• Must hold a valid Omani driving license (preferred or required).
• Working Conditions
• Office-based with frequent visits to government departments.
• May require occasional overtime or off-day duties for urgent matters

Job Type: Full-time

To efficiently handle application of all types of visas including employment and residence visas for all associates.

• To ensure that all legal requirements pertaining to visas of associates are met and complied with.
• To liaise with applicants to ensure that all requirements pertaining to the application of their visas are submitted.
• To assist Human Resources in ensuring smooth arrival and departure/repatriation of all associates.
• To coordinate with all local government agencies such as the General Directorate for Naturalization & Residence, Ministry of Interior & Labour, etc.
• To maintain and cultivate goodwill and good relationship with Government agencies.
• To continuously maintain good knowledge of Oman Labor Laws and Government Department procedures.
• To assist the Hotel with documents requiring Arabic translation.
• To provide overall assistance in the Human Resources as required.
• To support and be a part of all activities relating to employee relations.

Bachelor Degree in public relations

At least 3+ years of experience in leading a public relations team of international operations with evident track record

Experience in hotel or tourism business is a plus

Excellent verbal and written English skills are mandatory

Proficient in using computer software and publishing systems

Proactive, dynamic and able to succeed in a fast paced, deadline driven environment

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done. Tivoli employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To efficiently handle application of all types of visas including employment and residence visas for all associates.
• To ensure that all legal requirements pertaining to visas of associates are met and complied with.
• To liaise with applicants to ensure that all requirements pertaining to the application of their visas are submitted.
• To assist Human Resources in ensuring smooth arrival and departure/repatriation of all associates.
• To coordinate with all local government agencies such as the General Directorate for Naturalization & Residence, Ministry of Interior & Labour, etc.
• To maintain and cultivate goodwill and good relationship with Government agencies.
• To continuously maintain good knowledge of Oman Labor Laws and Government Department procedures.
• To assist the Hotel with documents requiring Arabic translation.
• To provide overall assistance in the Human Resources as required.
• To support and be a part of all activities relating to employee relations.

Qualifications

• Bachelor Degree in public relations
• At least 3+ years of experience in leading a public relations team of international operations with evident track record
• Experience in hotel or tourism business is a plus
• Excellent verbal and written English skills are mandatory
• Proficient in using computer software and publishing systems
• Proactive, dynamic and able to succeed in a fast paced, deadline driven environment

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Summary:

The Public Relations Officer (PRO) is responsible for handling all government-related documentation and employee processes, including visas, labor cards, license renewals, and company registrations. The role ensures full compliance with local laws and maintains smooth communication with government departments and authorities.

Key Responsibilities:

• Handle all employee visa processes (new, renewal, cancellation, transfer).
• Manage labor and immigration-related documentation.
• Prepare and submit applications to government departments (Municipality, Chamber of Commerce, Ministry of Manpower, etc.).
• Ensure timely renewal of company licenses, registrations, and permits.
• Maintain accurate records of all PRO-related transactions.
• Represent the company in all government offices when required.
• Support HR and administration departments with employee-related formalities.
• Stay updated with current labor and immigration laws to ensure compliance.
• Coordinate with employees for required documents and status updates.

Requirements:

• Bachelor's degree or diploma (preferred).
• Minimum
  2+ plus
  years of experience as a PRO in Oman
• Strong knowledge of local labor, immigration, and company laws.
• Excellent communication in
  Arabic and English
  (both written and verbal).
• Valid driving license.
• Good interpersonal skills and ability to work under pressure.

Preferred Skills:

• Good organizational and time-management skills.
• Strong attention to detail.
• Professional attitude and confidentiality in handling company documents.

APPLY BY THIS LINK -

As a Government Relations Executive, this position is central to ensuring smooth interactions with government entities, managing all legal and regulatory requirements, and supporting the hotel's successful launch and operations.

Key Job Responsibilities:

• Build and maintain strong working relationships with government agencies and officials.
• Monitor changes in local regulations, policies, and compliance requirements affecting the hospitality industry.
• Prepare, submit, and track documentation with relevant government authorities (visas, quotas, permits, licenses, etc.).
• Support the renewal and timely management of trade licenses, permits, and other mandatory documentation to prevent penalties or delays.
• Assist with visa and immigration processes, ensuring compliance with Omani labor laws and regulations.
• Represent the hotel in official discussions, negotiations, and meetings with government stakeholders.
• Collaborate with internal departments to ensure all activities align with government requirements.
• Support government audits, inspections, and investigations as required.
• Maintain accurate records and tracking systems for all government-related documentation.
• Contribute to budgeting and reporting related to government relations.
• Promote safe, ethical, and environmentally responsible practices in line with the company's standards.

The PRO acts as the main point of contact between the employer and the governmental authorities of Oman on matters related to the registration of companies with foreign participation.

Key responsibilities:

• Liaising with government authorities for company registration in any of Oman's free zones, including:
• SEZAD — Duqm Special Economic Zone Authority (Duqm)
• SFZA — Salalah Free Zone Authority (Salalah)
• SOFZA — Sohar Free Zone Authority (Sohar)
• AMFZA — Al Mazunah Free Zone Authority (Al Mazunah)
• as well as Mainland registration.
• Submitting applications for licenses, Computer Cards, tax registration, and opening bank accounts in Oman in cases where the employer cannot submit these applications remotely or faces difficulties.
• Submitting applications for amendments to corporate documents, company name, business activities, address, or tax benefits in cases where the employer cannot submit these applications remotely or faces difficulties.
• Preparing documentation to meet regulatory requirements, including translation, legalization, and apostille of documents.
• Handling any communications and interactions with regulators as instructed by the employer.
• Assisting the employer's clients locally in all governmental authorities and banks, in accordance with the employer's instructions.

Candidate requirements:

• Knowledge of Oman's legal system, fluency in Arabic and English, and experience with online government services and Free Zone platforms.
• At least one year of relevant experience.

Job Type: Full-time

Pay: RO RO per month

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
Responsible for managing government relations transactions, documentations and communications with the aim of ensuring smooth and continuous flow of talabat and government bodies relationship and processes in their respective country. Processing and carrying out all transaction commercial documents, permits, licenses, registration, liaising with various Government Departments and Agencies and other job responsibilities delegated as per Management of Oman.

Whats On Your Plate

• Liaising with municipality, commercial department and any other government departments in relation to Trade License/ Food safety approvals / Trade permits and setting up of new branches as well as renewal of Platforms and QC business activities and following of ministerial and other government bodies matters.
• Keeping abreast with current labor/ immigration laws and commercial law to ops teams on labor related matters impacting partner acquisition and onboarding.
• Keeping the Legal team informed of significant problems that may jeopardize the company legal risk, and those are not being addressed adequately in relations with gov. entities.
• Responding to business enquiries related to government authorities such as 3PL fines, MoL inspections, CBO,MOCI,MUNICIPALITY,MOL,ROP etc. meetings and any related body which ties Talabat to government institutions.
• Preparing periodic reports for management or relevant authorities, as necessary and as required.
• Assisting the preparation and maintenance with respect to visa documentation related to new starters, leavers, transfers and renewals as Directed with P&C manager when needed.
• Organizing attestation of commercial certificates and legal translation of documents and other activities related to business need.
• Keeping up to date all commercial documents renewed such as CR, Municipality, chamber of commerce, vehicles
• Work closely with arising local cases which need GR attention as main stakeholders ( MD, P&C manager, Comms and legal )

Qualifications
What Did We Order

• 1-2 Years of relevant work experience
• Knowledge of Government laws and regulations
• Basic knowledge to review lease agreements and provide comments where necessary
• Excellent English & Arabic communication skills.
• Able to solve standard problems and propose suitable solutions.
• Good negotiation skills
• Valid driving license

Job Role:

The job holder is responsible to carry out all the activities for official collection and submission of government applications as well as processing of a variety of legal documents in timely manner. Should abide and ensure to comply with the organization's rules and procedure to execute and deliver required services.

Requirements:

Oman National

Minimum 3 years' experience

Knowledge of Oman labor law and regulatory requirements

Effective interpersonal skills to successfully work with local government agencies.

MS Office skills

Job Type: Full-time

Pay: RO per month