48 Employee Experience jobs in Oman
Guest Experience Supervisor
Posted 1 day ago
Job Viewed
Job Description
Hotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al Mouj
We are looking for a passionate and service-oriented Guest Experience Supervisor to oversee daily guest interactions and ensure consistently high standards of service delivery. In this role, you will be the face of the hotel, supporting front-line teams in delivering personalized experiences that exceed guest expectations and enhance satisfaction. The ideal candidate has strong interpersonal skills, a hands-on leadership approach, and a deep understanding of hospitality service standards.
YOUR DAY-TO-DAY:
- Supervise the daily operations of the Guest Services/Front Office team to ensure smooth and efficient service.
- Act as a key point of contact for guests, resolving complaints, special requests, and feedback with professionalism and urgency.
- Monitor and elevate the guest journey from pre-arrival to post-departure, ensuring every interaction is warm, personalized, and in line with brand standards.
- Conduct regular service audits, lobby presence, and guest engagement activities.
- Support and train staff on service protocols, upselling techniques, complaint handling, and guest personalization.
- Collaborate with housekeeping, food & beverage, concierge, and other departments to ensure seamless guest experiences.
- Track and analyse guest feedback from surveys and review platforms (e.g., Medallia, TripAdvisor) and initiate corrective actions where necessary.
- Maintain accurate records of VIP guests, guest preferences, service recovery cases, and loyalty program activity.
- Assist with check-ins and check-outs during peak periods and high occupancy.
- Ensure the front-line team adheres to grooming, conduct, and brand service standards.
WHAT WE NEED FROM YOU:
- Diploma or degree in Hospitality Management or a related field.
- 2–4 years of experience in a front office, guest relations, or supervisory hospitality role.
- Proven customer service and conflict resolution skills.
- Excellent communication and interpersonal abilities.
- Proficient in hotel PMS systems (e.g., Opera, Protel) and Microsoft Office.
- Strong problem-solving skills and ability to work in a fast-paced, guest-facing environment.
- Flexibility to work shifts, weekends, and holidays.
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Who we are
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-LjbffrGuest Experience Expert
Posted 1 day ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Experience Supervisor
Posted 23 days ago
Job Viewed
Job Description
We are looking for a passionate and service-oriented Guest Experience Supervisor to oversee daily guest interactions and ensure consistently high standards of service delivery. In this role, you will be the face of the hotel, supporting front-line teams in delivering personalized experiences that exceed guest expectations and enhance satisfaction. The ideal candidate has strong interpersonal skills, a hands-on leadership approach, and a deep understanding of hospitality service standards.
YOUR DAY-TO-DAY:
+ Supervise the daily operations of the Guest Services/Front Office team to ensure smooth and efficient service.
+ Act as a key point of contact for guests, resolving complaints, special requests, and feedback with professionalism and urgency.
+ Monitor and elevate the guest journey from pre-arrival to post-departure, ensuring every interaction is warm, personalized, and in line with brand standards.
+ Conduct regular service audits, lobby presence, and guest engagement activities.
+ Support and train staff on service protocols, upselling techniques, complaint handling, and guest personalization.
+ Collaborate with housekeeping, food & beverage, concierge, and other departments to ensure seamless guest experiences.
+ Track and analyse guest feedback from surveys and review platforms (e.g., Medallia, TripAdvisor) and initiate corrective actions where necessary.
+ Maintain accurate records of VIP guests, guest preferences, service recovery cases, and loyalty program activity.
+ Assist with check-ins and check-outs during peak periods and high occupancy.
+ Ensure the front-line team adheres to grooming, conduct, and brand service standards.
WHAT WE NEED FROM YOU:
+ Diploma or degree in Hospitality Management or a related field.
+ 2-4 years of experience in a front office, guest relations, or supervisory hospitality role.
+ Proven customer service and conflict resolution skills.
+ Excellent communication and interpersonal abilities.
+ Proficient in hotel PMS systems (e.g., Opera, Protel) and Microsoft Office.
+ Strong problem-solving skills and ability to work in a fast-paced, guest-facing environment.
+ Flexibility to work shifts, weekends, and holidays.
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Experience Agent
Posted 23 days ago
Job Viewed
Job Description
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest's curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we're curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we're excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Are you ready to join our team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?
Join our team as a Guest Experience Agent and embark on a journey where no day is the same! We are searching for a unique individual who can effortlessly blend exceptional customer service with a creative touch.
Are you a people person with a passion for creating unforgettable experiences? Do you have a talent for anticipating guests' needs before they even know they have them? If so, this might be the perfect role for you!
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ You will be the face of our hotel, responsible for greeting and assisting guests from check-in to check-out.
+ Your warm and welcoming personality will create a lasting first impression, ensuring our guests feel immediately at home.
+ Your day-to-day tasks will include providing recommendations on local attractions, restaurants, and events, arranging transportation, coordinating special requests, and resolving any guest concerns promptly and efficiently.
+ You will also have the opportunity to put your creativity to work by organizing unique experiences and surprises that will make our guests' stay truly unforgettable.
+ Monitors all calls that are in queue and answers appropriately.
**What do we need from you?**
+ Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
+ Fluency in the local language - extra language skills would be great, but not essential.
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math, and computer skills.
**What you can expect from us?**
We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. We are always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Experience Agent
Posted 23 days ago
Job Viewed
Job Description
The Guest Experience Agent is the face of the hotel, responsible for creating a welcoming and personalized arrival and departure experience for all guests. This role goes beyond traditional front desk duties by focusing on relationship-building, anticipating guest needs, and ensuring every interaction contributes to a memorable stay. Ideal candidates are warm, attentive, detail-oriented, and passionate about hospitality.
YOUR DAY-TO-DAY:
+ Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide information about the hotel and local area.
+ Deliver personalized service by recognizing returning guests, noting preferences, and offering tailored recommendations.
+ Respond promptly to guest inquiries, concerns, and requests both in person and via phone/email with professionalism and efficiency.
+ Coordinate with housekeeping, concierge, food & beverage, and other departments to ensure guest expectations are met or exceeded.
+ Proactively identify opportunities to delight guests and enhance their stay (e.g., celebrating birthdays, offering upgrades).
+ Monitor and act on guest feedback (direct, online reviews, in-stay surveys) to continuously improve the guest experience.
+ Maintain accurate guest records and communication logs in the Property Management System (PMS).
+ Handle cash, credit card transactions, and billing in accordance with hotel standards.
+ Promote hotel services, amenities, and loyalty programs to enhance guest satisfaction and encourage repeat visits.
+ Uphold brand standards and ensure a consistently high level of service and presentation.
WHAT WE NEED FROM YOU:
+ Previous experience in a guest-facing hospitality role (front desk, concierge, guest relations) preferred.
+ Excellent interpersonal and communication skills.
+ Strong problem-solving ability and a calm, professional demeanor.
+ Knowledge of hotel operations and systems (e.g., Opera, Fidelio, or other PMS).
+ Passion for delivering outstanding customer service and going the extra mile.
+ Multilingual abilities are an asset.
+ Flexibility to work shifts, including evenings, weekends, and holidays.
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Experience Expert
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren't your typical hotel—but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Guest Experience Expert
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationJW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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UX Designer - Developer experience
Posted 9 days ago
Job Viewed
Job Description
Overview
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a UX Designer for Developer Experience to work with the exceptional engineering teams at Canonical and have a vital role in improving how software is built and distributed globally. Our design team is on a mission to turn complex, open-source software into efficient, intuitive products that can change how complex systems are built and what open source is capable of for enterprise IT. We are looking for a talented and technically minded user experience designer, who shares our ambitions. This role sits in the design team reporting to the Developer Experience design manager. Location: This role will be based remotely in the EMEA region.
Responsibilities- Designing and building tools that enable everyone to build, package and maintain their own software, with a focus on Open Source.
- Collaborating with product managers and engineers to shape the future of developer experience
- Supporting deeply complex products with the process of design and UX heuristics
- Working to evolve and evangelise design systems that drive consistency and efficiency
- Understanding the broader scope of your work and its numerous interconnected constraints
- Supporting one of our working groups to enable Canonical design's horizontal efforts
- Exceptional academic track record from both high school and university
- Bachelor's or equivalent in User Experience, Design, or STEM or a compelling narrative about your alternative chosen path
- Knowledge and passion for user experience, technology and design
- Commitment to continuous learning and improvement - curious, flexible, scientific
- Result-oriented with a drive to finish work and celebrate success
- Confidence in user research practices
- Engagement with the latest design research and innovation
- Ability to travel internationally twice a year, for company events up to two weeks long
UX designers should be excellent communicators who are at ease working with a complex mix of engineers, designers and executives. They represent us at cross-functional company meetings and must present their design position with clarity and precision. They should be confident and excited to take on complex design challenges. They should also be able to connect their design leadership to the strategic vision of the company.
Read more about the design teamWhat we offer colleagues
What we offer colleaguesWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Guest Experience Expert- Hostess
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Head of Guest Experience
Posted today
Job Viewed
Job Description
Role Objective
The Head of Customer Experience will lead and manage the airline's end-to-end customer journey, ensuring exceptional
service delivery across inflight, ground, and product touchpoints. This role will be responsible for defining and implementing
service standards, overseeing inflight and ground operations (including lounges), and driving product innovation — from inflight entertainment (IFE) to cabin design. The position will also play a key role in shaping guest experience strategy for fleet expansion projects, ensuring new aircraft configurations and onboard products meet brand and service expectations.
Duties and Responsibilities:
Key Responsibilities:
- Customer Experience Strategy & Leadership
• Develop and execute the airline's guest experience strategy, ensuring alignment with brand values and commercial goals.
• Lead initiatives that enhance every stage of the guest journey, from booking to arrival, to deliver a seamless and premium experience.
• Establish and maintain measurable guest service standards for in-flight and ground operations.
• Ensure consistent brand presence across all customer touchpoints in airports and aircraft, including staff uniforms, signage, and ambience.
- Inflight Service Management
• Oversee in-flight service delivery, ensuring consistency in quality, hospitality, and safety.
• Lead in flight planning including service timing and coordination with operations.
• Oversee catering design for food and beverage offerings, ensuring they meet brand standards and customer expectations.
• Manage the selection and quality of inflight amenities to enhance passenger comfort and satisfaction.
• Define and implement service protocols, training, and performance standards for cabin crew.
- Ground Service & Lounge Management
• Define airport ground service protocols and standards and ensure seamless execution across touchpoints including check-in, pre-boarding, and boarding, in alignment with premium service standards.
• Lead the management of owned lounges, ensuring they operate as profitable revenue streams while delivering premium guest experiences.
• Develop and manage strategic partnerships with third-party lounges and VIP collectives, securing commercially attractive agreements that enhance guest benefits and brand presence in key markets.
• Collaborate with airport authorities and service providers to ensure operational excellence and service consistency
- Product Development, Innovation & Experience
• Lead the design, development, enhancement, and continuous innovation of customer-facing products and services, including inflight entertainment (IFE), connectivity solutions, cabin comfort, and digital experiences.
• Identify and introduce innovative product and service initiatives that differentiate the airline and elevate the guest
experience.
• Partner with catering, supply chain, IT, and commercial teams to create unique, market-leading offerings.
• Manage strong partnerships with aircraft ecosystem partners such as aircraft manufacturers (e.g., Boeing), seat
manufacturers, inflight entertainment systems providers, and other key suppliers to ensure seamless integration and guest experience excellence.
- Fleet Expansion & Cabin Design
• Collaborate with engineering, supply chain, and commercial teams on fleet expansion and cabin configuration projects.
• Ensure new aircraft designs exceed guest expectations for comfort, aesthetics, and functionality.
• Lead decisions on seating, lighting, IFE integration, and premium cabin concepts.
- Customer Insights, NPS & Continuous Improvement
• Own the airline's Net Promoter Score (NPS) program, ensuring systematic collection, analysis, and reporting of guest
feedback.
• Oversee the design and implementation of cross-departmental initiatives to improve NPS and overall guest
satisfaction.
• Use guest feedback, surveys, and market research to identify improvement opportunities.
• Implement data-driven changes to enhance service delivery, product offerings, and guest satisfaction.
• Monitor industry trends and competitor initiatives to keep the airline's guest experience competitive and innovative.
- Team Leadership & Stakeholder Collaboration
• Lead, inspire, and develop a high-performing customer experience team across inflight, ground, lounge, and product functions.
• Foster strong collaboration with operations, marketing, sales, digital, and engineering departments.
• Perform any other related tasks as assigned by – Brand, Guest Experience & Loyalty VP– Brand, Guest Experience & Loyalty.
KEY INTERACTIONS:
Internal
• All Departments
Working in close collaboration
- External
• Aircraft manufacturers
• Seat manufacturers
• Inflight entertainment providers
• Content providers
• Airport service providers
• Catering providers
MINIMUM EDUCATION, QUALIFICATIONS & SKILLS:
Qualifications:
• Bachelor's degree in business administration, Aviation Management, Hospitality, or related field (added advantage).
• 10-12 years' experience in customer experience, service delivery, or product management within aviation.
• Proven leadership in managing inflight service, ground operations, lounge management, and product development.
• Experience in lounge revenue generation and partnership development with thirdparty hospitality providers.
• Strong understanding of IFE systems, cabin design, and fleet expansion processes.
• Exceptional project management, commercial, and negotiation skills.
• Solid financial acumen and budget management capabilities
Special Skills & Knowledge:
Strategic vision with operational execution ability
• Commercially driven with strong revenue focus
Customer-centric leadership style
• Strong communication and stakeholder management
• Innovation and creativity in service/product development
• Analytical thinking and data-driven decision making
• Ability to lead change and transformation initiatives
KPIs / Measures of Success:
Improvement in Net Promoter Score (NPS) and customer satisfaction metrics
• Consistency and quality of service delivery across all touchpoints
• Revenue performance of owned lounges
• Number and value of strategic lounge partnerships secured
• Successful introduction of innovative products and service enhancements
• On-time and on-budget delivery of fleet expansion and cabin projects
• Lounge utilization and satisfaction rates
• Inflight entertainment engagement and satisfaction levels
• Strong, collaborative relationships with aircraft ecosystem partners resulting in seamless product integration.