What Jobs are available for Customer Service in Muscat?

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Grade - 4

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.