4 Customer Service jobs in Muscat

Select how often (in days) to receive an alert:

Date: Jul 25, 2025

Location: Muscat, OM

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

• Manage the full order-to-cash process across the Middle East for the Deco business, ensuring accuracy and efficiency.
• Process customer orders in ERP systems (Microsoft Navision, One Key etc.), including creating delivery requests, managing documentation, and raising any delivery or invoicing issues as needed.
• Collaborate cross-functionally with Sales, Supply, Demand Planning, and Logistics teams to ensure seamless order fulfilment and timely issue resolution.
• Manage exports and related documentation by working closely with relevant internal teams.
• Monitor and report on stock shortages, OTIF (On Time In Full), and support proactive allocation of stock to meet customer requirements effectively.
• Handle customer account management, pricing, rebates, and other commercial terms
• Act as the first point of contact for customers regarding orders, complaints, and general inquiries, delivering professional and solution-oriented service.
• Maintain accurate and organized documentation related to customer service activities, including order records, communications, and archived files.
• Support alignment and coordination between Customer Service and the Field Sales team to ensure consistency and quality in customer interactions.
• Provide product and customer knowledge to assist in offering alternative solutions or recommendations when needed.
• Continuously seek and propose process improvements for greater efficiency and customer satisfaction.
• Ensure full compliance with company policies, including health, safety, and environmental standards.

• Minimum of a Bachelor degree is required; additional university qualifications will be considered an asset.
• At least 3 years customer service experience.
• Strong spoken and written English skills are required.
• Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
• MS Office (Excel / Word / PowerPoint).
• Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
• Knowledge of ERP (SAP & Navision) systems and Order to cash processes in a Business-to-Business environment,
• Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
• As per the Omani Government's mandate on nationalization, this position requires to be filled by a Omani National.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

• Provide support in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking.
• Provide system administration, network administration, and IT services for CPN Oman.
• Provide detailed descriptions of technical issues, site visits/engagements, trouble ticket metrics, and risks related to Oman’s CPN-SAU systems, architecture, or network that arise in the performance of their duties.
• Providing support to USG architecture planning for a CENTCOM Partner Network (CPN) technical refresh and expansion.
• Procurement, installation and configuration of CPN client hardware/software.
• Responsible for the installation and configuration of CPN related networks with associated communication security devices (COMSEC).
• Act as System manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE 1703-2012 Wide Area Network (WAN) and converged IP-services that leverage COTS information technologies to deliver enhanced mission capabilities.
• Provide specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military (FMS) shore facilities worldwide, including Command & Control centers, Operations Centers, and logistics support centers.
• Share information through the Common Operational Picture service and Voice over IP.
• Support development and writing of program related documents.
• Other tasks as assigned.

• Security Clearance level “Secret” or above and be able to maintain required clearance
• U.S. Citizen
• Five (5) with degree/formal training or seven (7) years with HS/GED of practical experience to include: design, preparation and modification of engineering documents and drawings.
• Individual should have notable experience performing one or a combination of the following duties: constructing components, subunits, or simple models or adapts standard equipment; may troubleshoot and correct malfunctions; following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment; conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and records test data; extracting and compiling a variety of engineering data fromfield notes, manuals, lab reports, etc., processing data, identifying errors or inconsistencies, selecting methods of data presentation; and assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
• Individual shall be capable of performing assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, using fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions.
• CompTIA Security+ Certification

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership

• Provide support in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking.
• Provide system administration, network administration, and IT services for CPN Oman.
• Provide detailed descriptions of technical issues, site visits/engagements, trouble ticket metrics, and risks related to Oman’s CPN-SAU systems, architecture, or network that arise in the performance of their duties.
• Providing support to USG architecture planning for a CENTCOM Partner Network (CPN) technical refresh and expansion.
• Procurement, installation and configuration of CPN client hardware/software.
• Responsible for the installation and configuration of CPN related networks with associated communication security devices (COMSEC).
• Act as System manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE 1703-2012 Wide Area Network (WAN) and converged IP-services that leverage COTS information technologies to deliver enhanced mission capabilities.
• Provide specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military (FMS) shore facilities worldwide, including Command & Control centers, Operations Centers, and logistics support centers.
• Share information through the Common Operational Picture service and Voice over IP.
• Support development and writing of program related documents.
• Other tasks as assigned.

• Security Clearance level “Secret” or above and be able to maintain required clearance
• U.S. Citizen
• Five (5) with degree/formal training or seven (7) years with HS/GED of practical experience to include: design, preparation and modification of engineering documents and drawings.
• Individual should have notable experience performing one or a combination of the following duties: constructing components, subunits, or simple models or adapts standard equipment; may troubleshoot and correct malfunctions; following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment; conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and records test data; extracting and compiling a variety of engineering data fromfield notes, manuals, lab reports, etc., processing data, identifying errors or inconsistencies, selecting methods of data presentation; and assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
• Individual shall be capable of performing assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, using fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions.
• CompTIA Security+ Certification

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership