4 Customer Service Rep jobs in Oman
Call center agent
Muscat, Muscat
SWATX
Posted 4 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
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0
Customer Service Clerk
Muscat, Muscat
Superpower technologies LLC
Posted today
Job Viewed
Job Description
Responsibilities
- Facilitate effective communication and coordination between the customer service department and other internal departments.
- Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
- Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
- Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
- Report any issues that may impact the company or its customers to the Reporting Manager promptly.
- Ensure compliance with all company policies and procedures.
- Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
- Contribute actively to the efficient and professional operation of the organization.
- Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
- Strong analytical, interpersonal, organizational, and communication skills.
- Solid understanding of administrative work and general office operations.
- Awareness of compliance standards relevant to a customer service team.
- Minimum of 1 year of experience in a customer service role.
- Ability to perform effectively under pressure.
- Proficiency in computer usage and office software.
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1
Customer Service Executive
Lakhoos
Posted 25 days ago
Job Viewed
Job Description
Required 5 Female Philippine Nationals for the position of Customer Service Executive.
Responsibilities:- Greet all customers.
- Reach the given target on a daily basis.
- Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
- Promote and maintain positive relations with all loyal clients and new customers.
- Report to branch as per given schedule.
- Work in a timely manner.
- Comply with all department and company policies and procedures.
- Contribute to the fulfillment of department and company objectives and goals.
- Perform as a team member in allocating and coordinating the workflow.
- Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
- Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
- Maintain awareness of all promotions and advertisements.
- Keep the checkout counter clean and orderly.
- Answer customer questions and provide information on procedures or policies.
- Maintain good relationships with all customers.
- Train and mentor new employees.
- Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
- Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
- Report to the Assistant Branch Manager.
- Ensure zero tardiness and absences.
- Ensure cleanliness of the counter.
Make sure to give 100% commitment in all sales promotions.
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2
Customer Service Data Entry
Muscat, Muscat
Abroad Work
Posted 3 days ago
Job Viewed
Job Description
Overview
Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.
Responsibilities- Data collection from customers online by chat; some situations may require calling.
- Provide customer service communication with customers.
- Attend monthly meetings as required.
- Hours: 25 hours weekly (fixed schedule possible).
- Salary: 130 OMR for part-time roles (fixed).
- Paid vacation: 21 days per year.
- Have a visa for Oman work or family visa (no visit/tourist visa).
- Live in Muscat (no other state).
- Age 18 to 35 only.
- Female only.
- Good English or Arabic language (proficiency in at least one).
- Experience in social media and customer services preferred.
- Know how to use apps such as Google Docs, Dropbox, and Zoom.
- Our customer data is confidential; disclosing customer data will lead to legal accountability.
There are no restrictions on religion, belief or nationality.
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