7 Customer Experience jobs in Oman

Join to apply for the Graduate Customer Success Manager role at Canonical

Join to apply for the Graduate Customer Success Manager role at Canonical

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team
  
  

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
  
  

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  
  

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

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The role of an Enterprise Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and draw collaborative roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs specialize in segments such as:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs support unassigned customers through campaign management and requests, including store customers.

Location: Remote in the EMEA region.

• Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio, identify growth or renewal risks.
• Lead weekly customer and business reviews, resolve blockers with cross-functional teams.
• Advocate for customers internally, influence product roadmaps and documentation.
• Support customers via reactive ticket requests.
• Create campaigns targeting multiple customers through digital activities.

The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• Native French and excellent English skills.
• Minimum 5 years in IT, with experience in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Strong presentation skills for complex software.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments.
• Knowledge of agile methodologies.

Additional skills: Experience with Salesforce, Jira, and CRMs.

We offer competitive compensation, annual reviews, and benefits such as:

• Remote work with biannual team sprints.
• USD 2,000 annual learning budget.
• Performance bonuses, recognition rewards, and holiday leave.
• Maternity/paternity leave, Employee Assistance, travel opportunities, and travel upgrades.

Canonical is a leading open-source tech company, publisher of Ubuntu, and a pioneer in AI, IoT, and cloud platforms. We are a remote-first organization since 2004, committed to excellence and diversity. We are an equal opportunity employer, fostering an inclusive workplace.

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and draw collaborative roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs specialize in segments such as:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs support unassigned customers through campaign management and requests, including store customers.

Location: Remote in the EMEA region.

• Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio, identify growth or renewal risks.
• Lead weekly customer and business reviews, resolve blockers with cross-functional teams.
• Advocate for customers internally, influence product roadmaps and documentation.
• Support customers via reactive ticket requests.
• Create campaigns targeting multiple customers through digital activities.

The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• Native French and excellent English skills.
• Minimum 5 years in IT, with experience in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Strong presentation skills for complex software.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments.
• Knowledge of agile methodologies.

Additional skills: Experience with Salesforce, Jira, and CRMs.

We offer competitive compensation, annual reviews, and benefits such as:

• Remote work with biannual team sprints.
• USD 2,000 annual learning budget.
• Performance bonuses, recognition rewards, and holiday leave.
• Maternity/paternity leave, Employee Assistance, travel opportunities, and travel upgrades.

Canonical is a leading open-source tech company, publisher of Ubuntu, and a pioneer in AI, IoT, and cloud platforms. We are a remote-first organization since 2004, committed to excellence and diversity. We are an equal opportunity employer, fostering an inclusive workplace.

Responsibilities

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Contribute actively to the efficient and professional operation of the organization.

• Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
• Strong analytical, interpersonal, organizational, and communication skills.
• Solid understanding of administrative work and general office operations.
• Awareness of compliance standards relevant to a customer service team.
• Minimum of 1 year of experience in a customer service role.
• Ability to perform effectively under pressure.
• Proficiency in computer usage and office software.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.