8 Customer Care jobs in Oman

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

Company Description

LABBIK Telecom Services is dedicated to promoting the culture of call centers and customer service across various sectors. They prioritize organizing work and opening direct communication channels with customers to assist and serve them optimally.

Role Description

This is a full-time on-site role for a Call Center Supervisor located in Muscat. The Call Center Supervisor will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, utilizing analytical skills for performance evaluation, managing teams effectively, and maintaining open communication.

Qualifications

• Supervisory Skills and Team Management
• Customer Satisfaction and Communication Skills
• Analytical Skills
• Experience in call center operations
• Excellent problem-solving abilities
• Strong leadership qualities
• Proficiency in relevant software and tools
• Bachelor's degree in a related field

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Telecommunications

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JOB OVERVIEW

The Customer Support Specialist is responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring overall performance.

KEY DUTIES AND RESPONSIBILITIES

• Support the establishment and maintenance of quality assurance processes to monitor and improve the quality of customer interactions.
• Assist customers in resolving issues and problems, escalating complex cases to higher-level support as needed.
• Track key performance indicators (KPIs) to measure customer satisfaction.
• Assist with the development and implementation of policies and procedures that ensure efficient Customer Services operations.
• Accurately record and document customers issues, feedback, and resolutions for reference and analysis.
• Collect customers feedback and insights to understand pain points and areas for improvement, ensuring a customer-centric approach.
• Assist with defining processes for new customers in getting started with products/services, offering guidance and training to the customers as needed.
• Analyse customer feedback to identify areas for improvement and collaborate with the team to enhance customer support processes.
• Uphold company values throughout business practices and use sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

POSITION REQUIREMENTS

WORK EXPERIENCE

• A minimum of 3 to 5 years in related field.
• Proven experience in customer relationship management, account management, or related roles.

EDUCATIONAL QUALIFICATION

• Relevant bachelor’s degree in related field.

SKILLS/BEHAVIOR ATTRIBUTES

• Exceptional interpersonal and communication skills, both written and verbal.
• Customer-centric mindset.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Proficiency with customer service software and CRM tools.
• Ability to multitask and remain composed in high-pressure situations

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

In the capacity of managing the comprehensive End-to-End Order-to-Cash process in the complex markets of Middle East, while concurrently navigating multiple ERP systems, this role represents a formidable endeavor aimed at delivering exceptional customer service. It involves skillfully managing a complex process in the midst of complicated political and legal situations, while also handling communication both inside and outside the company.

Key Accountabilities

• Manage the full order-to-cash process across the Middle East for the Deco business, ensuring accuracy and efficiency.
• Process customer orders in ERP systems (Microsoft Navision, One Key etc.), including creating delivery requests, managing documentation, and raising any delivery or invoicing issues as needed.
• Collaborate cross-functionally with Sales, Supply, Demand Planning, and Logistics teams to ensure seamless order fulfilment and timely issue resolution.
• Manage exports and related documentation by working closely with relevant internal teams.
• Monitor and report on stock shortages, OTIF (On Time In Full), and support proactive allocation of stock to meet customer requirements effectively.
• Handle customer account management, pricing, rebates, and other commercial terms
• Act as the first point of contact for customers regarding orders, complaints, and general inquiries, delivering professional and solution-oriented service.
• Maintain accurate and organized documentation related to customer service activities, including order records, communications, and archived files.
• Support alignment and coordination between Customer Service and the Field Sales team to ensure consistency and quality in customer interactions.
• Provide product and customer knowledge to assist in offering alternative solutions or recommendations when needed.
• Continuously seek and propose process improvements for greater efficiency and customer satisfaction.
• Ensure full compliance with company policies, including health, safety, and environmental standards.
  
  

• Minimum of a Bachelor degree is required; additional university qualifications will be considered an asset.
• At least 3 years customer service experience.
• Strong spoken and written English skills are required.
• Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
• MS Office (Excel / Word / PowerPoint).
• Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
• Knowledge of ERP (SAP & Navision) systems and Order to cash processes in a Business-to-Business environment,
• Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
• As per the Omani Government's mandate on nationalization, this position requires to be filled by a Omani National.
  
  

• Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
• Handling customer communication related to transportation and export status
• Liaising with internal teams, customs officials, port authorities and shipping lines
• Maintaining up-to-date client profiles and ensuring timely cargo movements
• Preparing and sending regular updates and reports to clients
  
  

• 3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
• Strong knowledge of Oman customs regulations, export documentation, and trade compliance
• Good command of English (spoken and written); Arabic will be considered an advantage
• Proficient in MS Office, with excellent organisational and data entry skills
• Customer-focused with a collaborative and ethical work approach
• Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.

Your Role: You'll be the first point of contact for our customers, helping them with inquiries and solving problems. This is a great chance for a fresh graduate to start a career in customer service within the real estate industry.

What You'll Do:

• Answer customer questions by phone, email, and chat.
• Support customers in their inquiries after the sale.
• Keep customer records updated in our system (CRM).
• Help resolve customer issues and get help from other teams when needed.
• Work with sales and maintenance to ensure smooth service.
• Help improve how we serve our customers.

Desired Candidate Profile

• Experience: 1 year up to 2 years experience and Fresh graduates are welcome to apply.
• Skills:
  • Good communication (Arabic & English).
  • Positive attitude and customer-focused.
  • Problem-solving and organized.
  • Comfortable with computers and CRM software.
  • Eager to learn, proactive, and professional.

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

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