3 Crm Implementation jobs in Oman

• Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
• Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
• Develop and optimize workflows, plugins, Power Automate flows, and custom applications
• Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
• Work closely with stakeholders to gather business requirements and translate them into technical solutions
• Perform data migration, system upgrades, and performance optimization
• Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
• Troubleshoot and resolve CRM-related technical issues and provide support for end-users
• Stay updated on Microsoft Dynamics 365 and Power Platform advancements
• Provide guidance and mentorship to junior team members
  
  

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
• Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse
• Expertise in customizing forms, entities, business rules, workflows, and security roles
• Proficiency in C#, JavaScript, .NET, and SQL Server
• Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
• Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus
• Familiarity with Agile (Scrum, SAFe) methodologies
• Excellent problem-solving and communication skills
• Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent will be responsible to promote products and services to customers, discover and pursue new sales prospects, negotiate contracts, and maintain customer satisfaction with the aim of maximizing profits.

ACCOUNTABILITIES

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Research:

• Conducting market research to identify new potential customers.
• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
• Planning and assisting with new product releases and events.
• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

• Establishing contact with new customers to inform them of our products, understanding their needs and how we can help them.
• Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Following up with the new customers after the demo session to negotiate contracts and packages.
• Ensuring all details of the contract are compliant with our rules & regulations.
• Following up with the Procurement & Logistics team regarding sending them the products and ensuring that it reaches them on time.

Marketing:

• Coordinating with the Marketing Department for any new materials that need to be developed.
• Maintaining relationships with existing customers by providing them with support, information, and guidance.
• Recommending new products to existing customers as per their needs and providing them with support, information, and guidance to ensure a great relationship with them.
• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assisting the customers in answering all product-related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Advising helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by establishing and enforcing Zahrawi standards.
• Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.

Operating Theatre:

• Attend surgeries along with the doctors and nurses and assist them with any issues they might be facing with the equipment.

Data Tracking:

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders:

• Placing orders to the concerned purchase coordinator.

Invoicing:

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them regarding the collection/payment.

Delivery:

• Coordinate with the warehouse for timely deliveries.

Application:

• Conducting training sessions for customers.
• Assisting the customers with the equipment that is being used.
• Solving any issues that they might be facing while using the equipment.

• Additional details: Candidates are preferred to be based in Oman.
• Experience: 2+ years of experience.
• Job Specific Skills: Require a good knowledge of Cardiac devices and Rhythm Management.