7 Consumer Relations Specialist jobs in Oman

Job Title: Public Relations Officer - PRO

Location: Muscat – Oman

• Facilitate and support registration with the tax department, municipality license, and lease agreement in respect of the office space of the Branch
• Facilitate and support work permit, residency, visa, and immigration related documentation including and final arrangements
• Prepare letters of invitation and obtain required attestation
• Scheduling staff's visa, medical, and coordinating with other internal and external departments
• Coordinate collecting all appropriate documentation necessary for visas and permits required to be processed by the Oman Branch
• Support staff queries on visa/passport and general related matters
• Ensure all visa, medical, and labour permits are up to date and arranging for timely renewal
• Assist human resources with all general inquiries concerning labour and immigration matters
• Office administrative / hr support, as required
• Public Relations
• Machines Inspection
• Machines Registration
• Signboard Approvals
• CR Paper updates, etc
• Any other tasks assigned by the Immediate Manager and Management

• Graduate or a relevant college diploma holder
• Experience: 5 years plus. Same industry experience is preferred
• Omani national (Required)
• English language (Required)
• Arabic Language (Required)
• Oman Driving License (Required)
• Own vehicle (Required)

As a Department Head - External Public Relations, you will be responsible for managing and administering the company's English communication, overseeing the day-to-day management of the agency of choice, and organizing ExCo's attendance at national and regional conferences.

You will be expected to apply for awards and supervise PR activities to ensure alignment with the company's values, mission, and corporate social responsibility.

The role includes:

1. Planning and organizing press events with excellent execution.
2. Collaborating closely with events, sponsorship, and communications teams.
3. Liaising with Ooredoo PR team for group initiatives and sharing Nawras activities.

You will manage the agency in preparing English communication materials, coordinating with relevant departments for external and internal channels such as the Nawras website, intranet, press releases, SMS, MCN, and social media platforms (blogs, forums, Facebook, Twitter, LinkedIn).

Your responsibilities also include:

• Developing case studies, articles, and interviews with journalists featuring Nawras.
• Monitoring share of voice and press clipping revenue daily/monthly to maintain and grow recognition.
• Preparing weekly activity reports.
• Submitting proposals for telecom awards to enhance Nawras's reputation as an innovative leader in the Middle East, including technical, engineering, HR, and CEO of the Year awards.
• Proposing and coordinating conference participation on behalf of ExCo, including overseeing presentation and white paper preparations.
• Assisting in formulating the annual media and communication plan.

Qualifications:

• Degree in journalism, corporate affairs, or a related field.
• Minimum of 8 years of relevant experience, including 3-4 years in English language publications.
• Translation skills.
• Strong communication and negotiation skills.
• Excellent organizational skills.
• Fluent in English and Arabic (written and spoken).
• Outgoing personality.
• Proficiency in MS Office.

About The Company:

Nawras, established in Oman in 2004 and launched in 2005, is a leading telecommunications provider, majority owned by the Qtel Group. We value talented, caring individuals and offer a dynamic environment for professional growth and skill development.

As a Department Head - External Public Relations, you will be responsible for managing and administering the company's English communication, overseeing the day-to-day management of the agency of choice, and organizing ExCo's attendance at national and regional conferences.

You will be expected to apply for awards and supervise PR activities to ensure alignment with the company's values, mission, and corporate social responsibility.

The role includes:

1. Planning and organizing press events with excellent execution.
2. Collaborating closely with events, sponsorship, and communications teams.
3. Liaising with Ooredoo PR team for group initiatives and sharing Nawras activities.

You will manage the agency in preparing English communication materials, coordinating with relevant departments for external and internal channels such as the Nawras website, intranet, press releases, SMS, MCN, and social media platforms (blogs, forums, Facebook, Twitter, LinkedIn).

Your responsibilities also include:

• Developing case studies, articles, and interviews with journalists featuring Nawras.
• Monitoring share of voice and press clipping revenue daily/monthly to maintain and grow recognition.
• Preparing weekly activity reports.
• Submitting proposals for telecom awards to enhance Nawras's reputation as an innovative leader in the Middle East, including technical, engineering, HR, and CEO of the Year awards.
• Proposing and coordinating conference participation on behalf of ExCo, including overseeing presentation and white paper preparations.
• Assisting in formulating the annual media and communication plan.

Qualifications:

• Degree in journalism, corporate affairs, or a related field.
• Minimum of 8 years of relevant experience, including 3-4 years in English language publications.
• Translation skills.
• Strong communication and negotiation skills.
• Excellent organizational skills.
• Fluent in English and Arabic (written and spoken).
• Outgoing personality.
• Proficiency in MS Office.

About The Company:

Nawras, established in Oman in 2004 and launched in 2005, is a leading telecommunications provider, majority owned by the Qtel Group. We value talented, caring individuals and offer a dynamic environment for professional growth and skill development.

Responsibilities

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Contribute actively to the efficient and professional operation of the organization.

• Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
• Strong analytical, interpersonal, organizational, and communication skills.
• Solid understanding of administrative work and general office operations.
• Awareness of compliance standards relevant to a customer service team.
• Minimum of 1 year of experience in a customer service role.
• Ability to perform effectively under pressure.
• Proficiency in computer usage and office software.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.