What Jobs are available for Business Analyst in Oman?

We are looking for the System/Business analyst to join our team

Experience:

• implementation and refinement of IT products (preferably for external customers)
• building the concept of information system implementation and/or automation of a new business process in the existing system from scratch
• collecting requirements from the client
• development of technical documentation
• conduct trainings and presentations

Skills:

• experience with Creatio platform
• experience with automating business processes in banks and financial institutions
• knowledge of SQL
• knowledge of Figma

What will you do:

• interview with a client — identify business needs and offer the customer appropriate options for solving business tasks;
• develop and agree concepts of system implementation and technical design;
• set technical tasks for the development team and control the quality of the project solution;
• make system interface settings;
• protect and confirm the implemented technical solution with a client;
• conduct training for clients on effective use of the system.

Job Type: Full-time

Experience:

• Creatio platform: 1 year (Required)

No visa/sponsorship is available for this role. Kindly apply only if you can work with us without a visa/sponsorship.

Main Role (Overall Accountability)

1. Manage all the business analysis end-to-end for all change requests.
2. Analyze, define, detail and ensure that documentation of business requirements has enough details to be developed as software.
3. Serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs.

Principal Accountabilities

• Complete understanding of business requirements and bank's processes / systems.
• Prioritize initiatives based on business needs and requirements.
• Ability to translate the business requirements into coherent, usable technology requirements and effectively document the same.
• Elicit business requirements using requirements workshop, document analysis, surveys, business process descriptions, use cases, scenarios and workflow analysis.
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose
• High-level information into detailed business requirement document.
• Analysis of the feasibility and impact of various change requests received from departments in the modules / changes managed.
• Acts as a liaison between business users and technical analysts / developers in the analysis, design, configuration, testing and support of systems to ensure optimal operational performance. Coordinate with the Scrum Master to align user story grooming tasks into sprint plans.
• Be the liaison between the Business units, operations team, technology teams and support teams.
• Coordinate and ensure implementation of detailed requirements from the business stakeholders on: -

o Details of change

o Impact analysis

o expected process improvements

• Ensure effective change management and coordinate with the business and IT teams on various sprint planning activities.
• Conduct meetings and presentations to share ideas and findings.
• Identify the customization requirements wherever applicable and develop detailed user stories following best practices, ensuring to capture specifications and functional design.
• Responsibility to complete all BA related documentation and ensure solutions meet business needs and requirements.
• Prepare testing strategy document, including test cases/scenarios for any relevant testing such as UAT, sanity, regression, pilot and others.
• Support the timely and effective implementation of agile initiatives.
• Use expert judgment to identify and mitigate risks arising out of existing and proposed digital initiatives to ensure that development and enhancement of changes comply with Information Security, Internal Controls, Compliance and Legal.
• Identify and document any gaps found during various agile delivery phases and coordinate with the stakeholders to develop the most appropriate approaches to address them.
• Coordinate the testing activities (UAT) with the business users ensuring status updates are sent in accordance to the approved strategy and timely execution of the cases/scenarios.
• Support the preparation and development of training materials. coordinate with the training department to ensure effective end user training for all projects / changes done.
• Assist operations, branch, parameters & other business team for the functional queries in the product.
• Gather critical information from various stakeholders and publish useful MIS to business head.
• Final sign off, documentation process and migration to the production environment.

Other tasks and Duties

• To adhere to the bank policies and procedures.
• To be responsible for personal learning and development.
• To administrate and organize own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirements.
• To undertake any other tasks, duties assigned by the direct superior.

Skills and Competencies

• Excellent networking capabilities to ensure that relationships are utilized positively to get the work done without delays
• Excellent analytical skills and knowledge of IT implementation
• Excellent oral and written communication skills
• Excellent interpersonal, problem-solving and project management skills
• Must be tactful, mature, and flexible with empathetic approach
• Strong communication and presentation skills
• Excellent negotiation skill
• Experience with agile planning and development tools (Atlassian-Jira, Confluence, Zephyr)
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
• To have a good understanding of bank's implemented retail IBPS processes and a strong ability to understand the business needs and translate them into user journeys/stories
• Able to upskill bank's in-house business analysts

Qualifications

• Deep knowledge of agile practices, frameworks, and techniques
• 5-7 years of experience with business analysis in banking
• Background in Newgen's BPM product for branch process automation
• Bilingual - Fluent English and Arabic
• Overall knowledge of banking business
• Bachelor's degree (or equivalent years of experience)
• Agile or scrum certification preferred (e.g. CSM, CSP, CSPO, PSPO)
• Overall IELTS score of 7.0 and above (with minimum score of 6.5 for each individual band), or its equivalent in TOEFL; overall score of 94 and above (with minimum score of 20 for each individual section)

About the Role

We are looking for an experienced Business Analyst with strong professional expertise and a background aligned with PMI (Project Management Institute) standards. The ideal candidate will play a critical role in bridging business needs with technical solutions, ensuring that requirements are clearly defined, well-documented, and successfully implemented.

Key Responsibilities

• Elicit, document, and analyze business requirements from stakeholders and transform them into clear functional specifications.
• Facilitate workshops, interviews, and meetings with clients and teams to gather requirements.
• Perform gap analysis, assess business processes, and identify areas for improvement.
• Collaborate with project managers, developers, and testers to ensure requirements are implemented effectively.
• Develop and maintain detailed business process documentation (process flows, use cases, user stories).
• Ensure solutions align with PMI standards, governance, and compliance requirements.
• Support UAT (User Acceptance Testing) and assist in validating solutions before deployment.
• Contribute to project planning and tracking, providing insights into risks, dependencies, and opportunities.

Requirements

• Strong understanding of PMI methodologies and frameworks.
• Proven ability to create BRDs, FRDs, user stories, workflows, and process maps.
• Experience in working with enterprise applications, databases, and integration projects.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and client interaction skills (oral and written).
• Ability to work in agile and collaborative environments.
• Arabic language proficiency is a plus.
• PMI-PBA, CBAP, or other relevant certifications are an advantage.

Job Type: Full-time

The job holder will be responsible to analyze & develop creative solutions to real business challenges by collaborating multi-functional projects & identify areas for improvement. The Job holder will report to CEO and will work closely to build an effective strategy of data collection, analysis, and reporting that supports the business needs of the company & to make more informed business decisions.

Key Accountabilities:

· Facilitate business improvement via investigation, analysis, review & documentation of functional business specifications.

· Work closely with all the internal departments to identify & implement strategies to optimize sales, inventory & margin.

· Analyze the requirements and present in a legible and easy to understand format.

· Provide the data analysis that will enable multiple functional areas to hit key milestones on time.

· Prepare daily, weekly and monthly reports for all business channels performance to help leadership and business partners make decisions.

· Capable of pulling and analyzing data independently, interpret results, provide recommendations for simplification of opportunities & implement changes as needed.

· Adhere to all company standard operating policies and procedures.

· Additional projects and assignments as needed;

· Support preparation of business presentations.

· Timely execution of projects and programs to deliver real time solutions.

· Support the CEO in managing projects related to tops down planning, promotional processes and execution of strategy. In addition to supporting improvements in reporting, tools & approaches, the incumbent is expected to be instrumental in the execution of analysis, the development of conclusions and the presentation of findings and recommendations.

BUSINESS ANALYST

Knowledge, Skills & Experience

Education

Graduate/Master's Degree.

Language

English – Mandatory

Arabic – Beginner / intermediate

Job Experience

Minimum 2-3 Yrs. of experience as Business Analyst from Retail Industry

Technology

Basic MS office, Excel skills and PPT

Others

· Strong logical thinking, Analytical & Business problem solver

· Quick learner of new technologies and business functions

· Excellent Communication & Interpersonal skill

Master's Degree.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Job Title
: Senior Business Analyst - Digital Banking

Company:
Closing Gap

Location:
Oman (Onsite)

Experience:
5+ years (Immediate Joiner)

About the Role

As a
Senior Business Analyst
, you'll bridge the gap between business and technology - translating business needs into functional solutions, collaborating with cross-functional teams, and ensuring seamless delivery of digital products across mobile and web platforms.

Key Responsibilities

• Gather and refine business requirements with Product Owners and stakeholders.
• Translate requirements into clear functional specifications and user stories.
• Collaborate with IT and delivery teams to ensure technical feasibility.
• Design and execute test cases, support UAT, and ensure smooth go-live.
• Prepare reports, documentation, and MIS updates for management.
• Support digital product implementation across mobile and online channels.

Skills & Requirements

• Bachelor's degree
  in Management, Finance, Computer Science, or Engineering.
• 5+ years of experience
  as a Business Analyst, Product Owner, or Product Manager.
• Experience in
  Banking / Financial Services
  domain preferred.
• Proven expertise in delivering digital products across mobile and web.
• Strong understanding of Agile methodologies, user stories, and functional testing.
• Excellent verbal and written communication
  skills are a must.

Why Join Us ?

• Work on cutting-edge digital transformation projects in banking.
• Collaborate with top professionals in a fast-paced, Agile environment.
• Opportunity to make a real impact in customer-centric innovation.

Apply now:

Subject:
(
Senior Business Analyst - Oman)

Job Title:
Senior Business Analyst

Role Purpose

The Senior Business Analyst will act as a key liaison between business stakeholders and technology/operations teams. They will ensure that business needs are accurately captured, analyzed, and transformed into solutions that support Bank Muscat's strategic objectives, especially in areas such as digital banking, process optimization, and business transformation.

Key Responsibilities

• Work closely with senior stakeholders and business units (e.g., Retail Banking, Corporate Banking, Operations, Digital) to understand strategic goals and identify business opportunities.
• Lead the elicitation, documentation and validation of business requirements, functional specifications, use-cases, user stories and acceptance criteria.
• Analyse current business processes, systems and workflows; identify inefficiencies, bottlenecks, risks and improvement opportunities; propose and help implement optimization and transformation initiatives.
• Support solution design by collaborating with IT architects, vendors and business users to ensure proposed solutions are fit for purpose, scalable and aligned with business objectives.
• Lead or participate in full project lifecycle activities from requirements through design, user acceptance testing (UAT), deployment and post-go-live support.
• Develop business cases, feasibility studies, cost-benefit analyses, risk assessments and ROI modelling for proposed initiatives.
• Monitor and report project or programme progress, risks, issues, and dependencies to senior management; escalate where needed.
• Prepare dashboards, reports and presentations for senior management highlighting progress, impact, and value realisation.
• Mentor, coach and guide junior business analysts and analysts to develop their skills and ensure quality of deliverables.
• Stay current on industry trends, emerging technologies (e.g., digital banking, data analytics, automation, AI) and best-practice business analysis methodologies; actively suggest enhancements to BA processes and frameworks.
• Ensure compliance with internal governance, policies, regulatory requirements and controls relevant to banking operations and technology.

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Information Technology, Finance, Economics or related discipline.

• Master's degree (MBA or related) is highly desirable.

• Professional certification such as CBAP (Certified Business Analysis Professional), PMI-PBA, or equivalent is a plus.

•Minimum 5-8 years of experience in business analysis role, preferably within banking/financial services, with at least 2-3 years in a senior or lead capacity.

• Strong track record of driving business change, delivering complex projects involving multiple stakeholders and integrating business & IT.

• Deep knowledge of banking products/services, processes (e.g., retail, corporate banking, digital channels), and strong understanding of regulatory/compliance environment.

•Strong analytical skills, including data analysis, process modelling, requirement specification, and business case development.

• Excellent stakeholder management, communication and facilitation skills (able to engage senior executives and technical teams).

• Good knowledge of project delivery methodologies (waterfall, agile/scrum) and tools (e.g., Jira, Confluence, Visio, BPMN, SQL, Excel, BI tools) is preferred.

• Experience in user acceptance testing, process re-engineering, change management, and post-implementation support.

• Ability to mentor junior staff, lead workshops, and drive continuous improvement in business analysis practices.

Key Competencies & Skills

• Strategic thinking & business acumen

• Problem-solving and decision-making

• Excellent verbal and written communication

• Influencing and negotiation

• Stakeholder engagement and relationship-building

• Process orientation and systematic approach

• Change and transformation mindset

• Technical literacy (ability to liaise with IT/technical teams)

• High level of integrity, accountability and continuous learning

Typical Performance Metrics

• Quality and completeness of requirement documentation

• Number and value of process improvements or efficiency gains delivered

• Project delivery within time, budget and scope

• Business value realised (cost savings, revenue enhancement, customer satisfaction improvements)

• Stakeholder satisfaction and user adoption

• Mentoring and development of analytical capability within the team

Job Title:
Senior Business Analyst – Digital Banking

Location:
Oman (Onsite)

Experience:
5+ years

Availability:
Immediate Joiner

Communication Skills:
Excellent communication skills are mandatory

Job Overview:

We are seeking an experienced
Senior Business Analyst
to join our
Digital Banking Solutions
team. The ideal candidate will play a key role in translating business requirements into functional and technical specifications to support IT development teams in both Agile and Waterfall environments. The role requires close collaboration with business stakeholders, IT, operations, control functions, and security teams to ensure effective delivery of digital banking solutions.

Key Responsibilities:

• Work with Product Owners, end users, and business stakeholders to define and refine requirements for new functionalities and services.
• Document business requirements and translate them into functional requirements and user stories.
• Collaborate with technical delivery teams to explain requirements, address technical challenges, and refine solutions balancing business value and feasibility.
• Maintain effective communication with all relevant stakeholders to manage project dependencies and timelines.
• Design, execute, and document test scenarios and use cases in alignment with industry best practices.
• Prepare detailed documentation for sprint planning, technical estimations, and development processes.
• Develop end-user training materials, FAQs, and functional test cases.
• Support user acceptance testing (UAT) and assist in test case preparation.
• Prepare MIS reports, track progress, and escalate issues as necessary.
• Support the implementation of digital products and services across mobile and online platforms.
• Apply Lean methodology to streamline work processes and enhance efficiency.

Required Skills & Qualifications:

• Bachelor's degree in Management, Finance, Computer Science, Technology, or Engineering.
• Minimum of 5 years of experience as a
  Business Analyst
  ,
  Product Owner
  , or
  Product Manager
  .
• Proven experience in designing and delivering successful digital products across mobile and web platforms.
• Strong understanding of user needs, business goals, and market trends.
• Experience working in
  Agile
  teams — creating user stories, identifying gaps, and managing large-scale project requirements.
• Prior experience in the
  banking or financial services sector
  is a strong advantage.
• Ability to analyze business objectives, build business cases, and perform financial modeling.

Job Title: Lead Business Analyst (Functional Lead)

Location: Doha, Qatar

Key Responsibilities:

• Lead the business requirements workstream and conduct requirements-gathering workshops.
• Document business requirements in BRDs (Business Requirements Documents).
• Analyze current processes and pain points through business process assessments.
• Collaborate with tax and business departments to refine and standardize policies, processes, and user journeys.
• Ensure regulatory requirements are accurately captured (e.g., tax laws, regulations, Pillar 2 guidelines).
• Work with Technical Leads to develop and review Software Requirements Specifications (SRS) for each module.
• Manage and coordinate a team of Business Analysts across different modules.
• Conduct iterative reviews of requirements with stakeholders.
• Validate that implemented systems meet business needs during UAT.

Requirements:

• Strong background in business analysis and process modeling.
• Experience writing clear requirements and use cases for complex systems.
• Knowledge of tax administration processes and terminology.
• Proficiency in business process modeling tools (e.g., SAP Signavio, BPMN).
• Excellent communication skills to bridge users and developers.
• Relevant qualifications (e.g., IIBA CBAP).
• Prior involvement in government or ERP projects is an advantage.

Job Type: Full-time

Application Question(s):

• Do you have at least 7+ years of experience in business analysis and process modeling?
• Have you previously worked on ERP or government-related projects?
• Are you proficient in business process modeling tools such as SAP Signavio or BPMN?
• Do you hold a relevant business analysis certification (e.g., IIBA CBAP)?
• What is your current and expected salary? Notice period?

We're Hiring: Senior Business Analyst Manager & Product Owner – EduTech & SIS

Location:
Oman

Type:
Full-time

Industry:
Education Technology (EduTech)

Experience Level:
Senior

Are you passionate about driving digital transformation in education? Do you thrive at the intersection of business strategy and product innovation? We're looking for a
Senior Business Analyst Manager
with strong experience in
EduTech
and
Student Information Systems (SIS)
to join our growing team — someone who can also take ownership of product vision and delivery.

You'll be at the heart of shaping our next-generation solutions to improve educational outcomes and operational efficiency across institutions.

What You'll Do

As a
Senior Business Analyst Manager & Product Owner
, you will:

• Lead end-to-end business analysis for Digital transformation and Student Information System projects.
• Own the product roadmap and prioritize features aligned with business goals.
• Conduct stakeholder interviews, workshops, and requirements-gathering sessions.
• Analyze and document current business processes and user needs.
• Translate business needs into functional and non-functional requirements.
• Develop BRDs, FRDs, user stories, use cases, and wireframes.
• Collaborate with cross-functional teams including developers, QA, UX/UI designers, and project managers.
• Ensure alignment between technical solutions and business goals.
• Support UAT planning and execution.
• Stay updated on trends and best practices in EduTech and SIS to provide forward-thinking recommendations.

What You Bring

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
• 5+ years of experience as a Business Analyst, with at least 2 years in EduTech or SIS domain.
• Proven experience as a Product Owner or in product leadership roles.
• Deep understanding of student lifecycle processes (enrollment, grading, attendance, assessments, transcripts, etc.).
• Experience working in Agile/Scrum environments.
• Strong analytical thinking and problem-solving skills.
• Exceptional communication and documentation abilities.
• Familiarity with tools such as JIRA, Confluence, Lucidchart, Balsamiq, or similar.
• Experience in data migration, integration, and reporting within SIS is a plus.
• Willingness to travel when required.

Preferred Skills

• Knowledge of industry standards like Ed-Fi, xAPI, or IMS Global.
• Experience in cloud-based platforms and mobile-first systems.
• Certifications such as CBAP, PMI-PBA, or Scrum Product Owner are advantageous.

Why Join Us?

• Be part of a mission-driven team transforming education through technology.
• Work on scalable, multilingual platforms that impact millions of learners.
• Collaborate with passionate professionals in a dynamic, agile environment.

Ready to make a difference in EduTech?

Apply now or tag someone who'd be a great fit

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