11 Big W jobs in Oman

Customer Service Officer for MN SPC - Omani National

As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

About us:

Lime Vizio Inc has been delivering beautiful flowers and heartfelt gifts since 2010. We take immense pride in being a trusted leader in online floral and gift retail, serving customers across the US and Canada. Our commitment to quality, innovation, and dependability has made us a gifting powerhouse, with brands like Blossom Flowers, Sunny Flowers, and Gift on Schedule under our umbrella. At Lime Vizio, we foster an entrepreneurial spirit and a culture that values collaboration, superior service, and continuous innovation.

LIME VIZIO is an e-commerce technology company focused on providing product development and services support on multiple processes, domains, and technologies.

Are you an experienced Customer Service Representative ready to take your skills to the next level?

At our company, we're seeking individuals like you to join our dynamic team as Customer Support Specialists.

Your Mission: You will be the friendly voice that provides exceptional support to our valued customers. Your responsibilities will include offering helpful information, addressing and resolving inquiries and customer's issues, serving as a guide of our customers showcasing our products and services, and processing payments.

• Assist customers by addressing their queries and fulfilling their requests.
• Manage call-back requests, including those that were misrouted from other departments.
• Independently liaise with florists regarding Blossom Flower Delivery order-related inquiries.
• Expertly assist customers with various needs, including:
• Offering redelivery options
• Suggesting substitutions
• Resolving issues with missing add-ons
• Addressing additional charge inquiries
• Resolving declined credit card issues
• Recommending add-ons for customers' orders
• Managing Customer Follow-up Concerns:
• Make outbound calls to provide accurate information and seek approvals for specific concerns, such as substitutions, redelivery, or additional payments.
• Communicate with florists through phone, email, or our secure messaging system to confirm changes, gather order information, or ensure successful order placement.
• Handle customer concerns that require in-depth review for timely and suitable resolutions.
• De-escalate situations involving dissatisfied customers, offering patient and empathetic assistance.

• Desktop or laptop with at least an i3 or i5 processor, 8 GB RAM, and a CPU clocked at 2.0 GHz or higher
• USB headset with noise cancellation capabilities
• Wired internet connection with a minimum download speed of 20 Mbps including back-up internet

• High school graduates with at least 1 year of experience in the customer service field are preferred
• Must be willing to work a rotating graveyard shift
• Ability to thrive in a fast-paced, agile environment with strong critical thinking and problem-solving skills
• Quick adaptability, excellent communication (both written and verbal), and a proactive, positive attitude
• Typing speed of at least 30 words per minute
• Preference will be given to candidates with prior support and customer service experience

Salary: $3 per hour

Prorated 13th-month pay

At Lime Vizio, we're excited to have you on board for this fantastic opportunity.

Join us in making our customers' special moments even more extraordinary with our stunning flowers and thoughtful gifts.

Overview

We’re looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent and high-quality support.
• Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
• Proactively identify and escalate complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor, building trust and rapport with each customer.

• Minimum of 1 years of experience in technical support or customer service.
• Strong understanding of computers, software, and troubleshooting principles.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Active listening skills and a genuine desire to help customers.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using computers and comfortable navigating various software applications.
• Ability to fluently speak, write, and read in both English and Arabic
• A positive and solutions-oriented attitude.

• Competitive salary
• All of the hardware and software will be provided for you
• Sponsorship VISA will be provided for expats
• Relocation cost from origin country to Oman will be covered
• Work-Life balance
• Fun and fair work culture

Job description:

Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Oman

**Open to Residents Across Oman ( Salalah, Batinah, Al Dakhiliyah, Ash Sharqiyah)

Are you ready to embark on a rewarding journey while shaping exceptional customer experiences?

About Us:

Join our esteemed international market research consultancy in enhancing customer service standards across Oman. We're currently seeking enthusiastic individuals to join our team as Customer Service Evaluators/Mystery Shoppers.

Job Description:

You'll have the opportunity to assess and elevate customer service standards at various venues across Oman. Your role involves immersing yourself as a genuine customer, evaluating staff performance, and providing valuable feedback.

What You'll Do:

• Pose as a real customer to evaluate service quality and overall experience.
• Complete assignments efficiently, typically within an hour.
• Submit detailed reports online from the comfort of your home.

Requirements:

• Fluent in English with strong communication and writing skills.
• Sharp observation skills to capture key details effectively.

Why Choose Us?

• Flexible part-time opportunity with competitive compensation per assignment.
• Gain valuable insights into diverse industries and contribute to enhancing customer experiences.
• Join a supportive team dedicated to your success and growth.

Ready to Get Started?

If you're a resident of Oman and ready to embark on this exciting journey, visit our website to register as a Mystery Shopper and create your profile today

Please note: This is a part-time position, and we do not provide visas.

Don't miss out on this opportunity to make a difference while enjoying a rewarding experience Apply now and become a vital part of our mission to elevate customer service standards across Oman.

Job Type: Part-time

Pay: RO RO25.000 per day

Expected hours: 3 per week

Customer Service Officer for MN SPC - Omani National

As a member of
Munich Re
the
MedNet Oman
is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
"Officer - Customer Service"
who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor's (Medical) degree or bachelor's degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Proficient in Arabic and English (Female Candidates Preferred)

Job Type: Full-time

Pay: RO RO per month

CAREERS | Logistics Customer Service Representative

Job Type: Full Time

We are seeking an experienced virtual logistics customer service to join our growing company for a full time, 8-5 eastern time Mon to Fri. You will oversee and manage our logistics support side of the supply chain. You will organize and monitor the freight moves, ensuring optimum efficiency and productivity with an eye on all stages of the order cycle. Enhance business growth, ensure sustainability, and increase customer satisfaction.

• Enter orders, audit, update databases, keeping accurate records of relevant activities
• Plan and manage logistics, transportation
• Answer incoming carrier phone calls
• Track booked loads, update status in TMS system
• Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
• Track quality, quantity, delivery timelines, and productivity
• Coordinate shipments by tracking, rescheduling appointments with shippers/receivers etc.
• Address any problems or complaints that may arise quickly and amicably
• Increase productivity, hone accuracy, and adhere to standards
• Analyze data and consider performance modifications and implement improvements
• Comply with all regulations, laws, policies
• Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
• Maintaining current knowledge of market trends in the transportation marketplace
• General support help

• 1+ years of work experience in a similar role
• Significant work experience in track and trace, order entry, logistics coordinator/dispatcher or another supply chain similar role
• Proven record of successful management in both distribution and logistics
• Proficient with Microsoft Office Suites, Outlook is a must
• Excellent problem-solving abilities
• Excellent communication skills, both verbal and written
• Experience and proficiency in standard logistics software
• Strong data entry skills and attention to details
• Exceptional analytical thinking, problem-solving, and organizational skills
• Able to prioritize work, delegate, and meet deadlines
• Must have high speed internet connection
• Must have desktop dual monitor computer and telephone headset or desktop phone

Overview

Customer Service Data Entry vacancy in Muscat Oman. Note: this vacancy is temporarily suspended.

• Data collection from customers online by chat; some situations may require calling.
• Provide customer service communication with customers.
• Attend monthly meetings as required.

• Hours: 25 hours weekly (fixed schedule possible).
• Salary: 130 OMR for part-time roles (fixed).
• Paid vacation: 21 days per year.

• Have a visa for Oman work or family visa (no visit/tourist visa).
• Live in Muscat (no other state).
• Age 18 to 35 only.
• Female only.
• Good English or Arabic language (proficiency in at least one).
• Experience in social media and customer services preferred.
• Know how to use apps such as Google Docs, Dropbox, and Zoom.
• Our customer data is confidential; disclosing customer data will lead to legal accountability.

There are no restrictions on religion, belief or nationality.