6 Banking Manager jobs in Oman

• Handling policies & procedures framework for the Islamic Window (IW) of BankDhofar.
• Analyze, understand, and develop policies, procedures, processes, and charters for the smooth functioning of the organization.
• Ensure the translation of documents both ways (English – Arabic) and explain them whenever required.
• Identify gaps in the policies & procedures framework of IW from the requirement standpoint.
• Develop new documents for the Islamic Window by studying, researching, and benchmarking with other banks as well as internal practices.
• Review documents prepared by other departments or external parties for the Islamic Window.
• Ensure compliance with the review process for IW documents.
• Coordinate with stakeholders, control functions, business units, and other departments for timely review and completion of documentation.
• Present documents and details to concerned parties for clarification, including SSB, in coordination with the Head of Sharia.
• Notify and explain new policies and procedures for the Islamic Window timely.
• Act as custodian of all documents related to the Islamic Window.
• Undertake administrative tasks for the implementation of policies and procedures.
• Evaluate the smooth implementation of policies and procedures and maintain adherence.
• Perform other tasks as assigned by CIBO.

• Oman National preferred.
• University degree holder with 5-7 years of experience in a similar role, preferably within Islamic Financial Institutions.
• In-depth knowledge of policies, procedures, and operations of Islamic Financial Institutions.
• Excellent written and oral communication skills.
• Alignment with our mission, vision, values, and operating principles.
• Responsible and passionate about assigned roles.
• Effective team player and solution-oriented.
• Ability to prioritize and execute tasks in high-pressure environments.
• Self-motivated, proactive, innovative, and dynamic.

About The Company

Established on January 1, 1990, Bank Dhofar is an Omani commercial bank wholly owned and managed by Omanis. With a history of setting new standards in banking, BD has a network of 50 branches and 89 ATMs.

Through an international network linked by advanced technology, BD offers a wide range of financial services, including personal, commercial, corporate, investment banking, private banking, and more.

Its Board of Directors and Management Team comprise professionals such as accountants, management experts, economists, and businesspersons. The bank is committed to adopting best international practices to achieve excellence.

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SUMMARY OF ROLE:
The Premium Relationship Manager is responsible for managing a portfolio of high-net-worth clients within the retail banking sector. This role involves acquiring new clients, growing and maintaining existing relationships, and meeting targets related to revenue and Asset Under Management (AUM). The Premium Relationship Manager will deliver tailored financial solutions to clients, ensuring an exceptional level of customer service while adhering to regulatory compliance and risk management standards.

KEY RESPONSIBILITIES:

Client Acquisition and Relationship Development:
• Actively source and acquire new premium clients through personal networks, referrals, and targeted business development initiatives.
• Build and maintain long-term, trusted relationships with high-net-worth clients, offering personalized banking and financial solutions.
• Regularly meet with clients to assess their financial needs, review portfolios, and ensure their objectives are met in line with the bank’s products and services.
• Develop bespoke financial plans and provide guidance on investments, loans, and other banking products to enhance client portfolios.

Sales and Business Development:
• Utilize a structured sales process to identify new opportunities and cross-sell a wide range of retail banking products, including deposits, investments, loans, and insurance.
• Meet or exceed revenue and AUM targets by expanding the client base and increasing penetration within existing relationships.
• Establish and maintain a robust pipeline of potential clients, ensuring consistent lead generation and follow-up.
• Drive revenue growth by introducing new products and services to clients that align with their financial goals.

Client Service Excellence:
• Deliver high-quality customer service to clients, promptly addressing inquiries and providing expert advice on their banking needs.
• Ensure that client needs are met with proactive communication and by delivering relevant and timely updates on product offerings, market trends, and financial solutions.
• Organize regular portfolio reviews with clients to assess financial progress, suggest adjustments, and foster long-term relationships.

Compliance and Risk Management:
• Ensure adherence to all relevant regulatory requirements, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance standards.
• Anticipate and mitigate risks related to client portfolios, ensuring they are aligned with the client’s risk profile and objectives.
• Work closely with compliance teams to ensure all banking activities comply with internal and external regulations.
• Maintain full documentation of client interactions, transactions, and financial advice given in accordance with regulatory standards.

Product Expertise and Market Knowledge:
• Stay well-informed about a broad range of retail banking products, services, and investment solutions to offer tailored, relevant recommendations to clients.
• Continuously monitor financial markets, economic trends, and industry news to provide insightful advice to clients.
• Work with clients to craft financial strategies that include a mix of services, such as deposits, loans, investments, and insurance.
• Educate clients about the products and services available to them, ensuring they fully understand their options.

Market Research and Continuing Education:
• Conduct in-depth market research to stay abreast of industry trends, regulatory changes, and new investment products that can benefit clients.
• Continuously update knowledge of financial planning best practices, tax laws, investment products, and regulatory requirements to provide informed advice.
• Attend industry conferences, workshops, and training sessions to enhance professional knowledge and maintain certifications, as required.

Sales Reporting and Performance Monitoring:
• Accurately report sales activities, client meetings, and pipeline forecasts to track progress against set targets.
• Maintain up-to-date records of client interactions, sales outcomes, and next steps to ensure transparency and follow-up.
• Analyze sales performance to identify opportunities for improvement, and adjust strategies to ensure achievement of targets.



Requirements

• Omani nationals only
• Bachelor’s degree in Finance, Economics, or a related field.
• 5 years of experience in retail banking, wealth management, or financial advisory roles, particularly within a premium banking context.



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SUMMARY OF ROLE:
The Premium Relationship Manager is responsible for managing a portfolio of high-net-worth clients within the retail banking sector. This role involves acquiring new clients, growing and maintaining existing relationships, and meeting targets related to revenue and Asset Under Management (AUM). The Premium Relationship Manager will deliver tailored financial solutions to clients, ensuring an exceptional level of customer service while adhering to regulatory compliance and risk management standards.

KEY RESPONSIBILITIES:

Client Acquisition and Relationship Development:
• Actively source and acquire new premium clients through personal networks, referrals, and targeted business development initiatives.
• Build and maintain long-term, trusted relationships with high-net-worth clients, offering personalized banking and financial solutions.
• Regularly meet with clients to assess their financial needs, review portfolios, and ensure their objectives are met in line with the bank's products and services.
• Develop bespoke financial plans and provide guidance on investments, loans, and other banking products to enhance client portfolios.

Sales and Business Development:
• Utilize a structured sales process to identify new opportunities and cross-sell a wide range of retail banking products, including deposits, investments, loans, and insurance.
• Meet or exceed revenue and AUM targets by expanding the client base and increasing penetration within existing relationships.
• Establish and maintain a robust pipeline of potential clients, ensuring consistent lead generation and follow-up.
• Drive revenue growth by introducing new products and services to clients that align with their financial goals.

Client Service Excellence:
• Deliver high-quality customer service to clients, promptly addressing inquiries and providing expert advice on their banking needs.
• Ensure that client needs are met with proactive communication and by delivering relevant and timely updates on product offerings, market trends, and financial solutions.
• Organize regular portfolio reviews with clients to assess financial progress, suggest adjustments, and foster long-term relationships.

Compliance and Risk Management:
• Ensure adherence to all relevant regulatory requirements, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance standards.
• Anticipate and mitigate risks related to client portfolios, ensuring they are aligned with the client's risk profile and objectives.
• Work closely with compliance teams to ensure all banking activities comply with internal and external regulations.
• Maintain full documentation of client interactions, transactions, and financial advice given in accordance with regulatory standards.

Product Expertise and Market Knowledge:
• Stay well-informed about a broad range of retail banking products, services, and investment solutions to offer tailored, relevant recommendations to clients.
• Continuously monitor financial markets, economic trends, and industry news to provide insightful advice to clients.
• Work with clients to craft financial strategies that include a mix of services, such as deposits, loans, investments, and insurance.
• Educate clients about the products and services available to them, ensuring they fully understand their options.

Market Research and Continuing Education:
• Conduct in-depth market research to stay abreast of industry trends, regulatory changes, and new investment products that can benefit clients.
• Continuously update knowledge of financial planning best practices, tax laws, investment products, and regulatory requirements to provide informed advice.
• Attend industry conferences, workshops, and training sessions to enhance professional knowledge and maintain certifications, as required.

Sales Reporting and Performance Monitoring:
• Accurately report sales activities, client meetings, and pipeline forecasts to track progress against set targets.
• Maintain up-to-date records of client interactions, sales outcomes, and next steps to ensure transparency and follow-up.
• Analyze sales performance to identify opportunities for improvement, and adjust strategies to ensure achievement of targets.

Requirements

• Omani nationals only
• Bachelor's degree in Finance, Economics, or a related field.
• 5 years of experience in retail banking, wealth management, or financial advisory roles, particularly within a premium banking context.

Project Manager

Should have at least 5+ years of experience in implementation project management within the financial services domain, specifically related to DATA PLATFORM implementation.

Roles & Responsibilities:

• Determine the project approach, responsibilities, and schedule aligning with the overall program.
• Ensure all requirements, work plans, management plans, and changes to commitments are communicated to all affected team members.
• Create a one-page summary for management outlining project status updates, validate it with relevant stakeholders to highlight activities, roles, and timelines.
• Organize and lead regular project meetings to discuss progress, challenges, and next steps.
• Engage business, IT, Operations, and other internal stakeholders, as well as DATA PLATFORM SI partners, in detailed business requirement discussions using existing BRDs related to DATA PLATFORM capabilities such as marketing, sales, onboarding, and servicing.
• Define quality criteria for project activities, including entry/exit criteria; validate compliance and alert management of any exceptions.
• Track project deliverables against baseline scope and report variances.
• Identify and report potential risks, inter-dependencies, or prerequisites that could impact the project timeline or outcomes, and develop mitigation strategies.
• Facilitate communication and collaboration among various teams, including internal stakeholders, DATA PLATFORM vendors, and SI partners.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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Job Purpose

The Branch Manager oversees the daily operations and sales performance of the branch. He/She drives revenue and achieves sales targets by leading and motivating a team of banking professionals. He/She implements sales strategies, develops and maintains strong customer relationships, and ensures the branch operates efficiently and profitably.

Key Accountabilities

• Leads and guides branch staff to maximize sales performance.


• Sets sales targets and monitors team members towards achieving individual targets.


• Conducts regular sales meetings and provides guidance, support and training to branch staff.


• Develops sales strategy to achieve revenue goals and branch targets.


• Fosters and maintains strong relationships with existing and potential customers.


• Identifies customer needs and provides personalized financial solutions.


• Delivers and maintains consistency in meeting high customer satisfaction levels.


• Ensures smooth daily operations of branch as per Bank’s standards.


• Confirms compliance with banking regulations, policies, procedures and standards.


• Handles customer escalations and resolves issues raised in a timely manner.


• Identifies opportunities for business growth and expansion within the branch market.


• Collaborates with marketing and related teams to promote banking products effectively.


• Analyzes sales and performance data regularly to identify new trends.


• Prepares reports on sales performance, customer satisfaction, and branch profitability.


• Provides quarter feedback and coaches branch staff to improve performance.


• Abides by risk management policies and procedures related to branch operations.

Qualifications and Experience

• Bachelor’s degree in a business-related specialization is preferred.


• A minimum of 10 years of experience in a managerial branch management role within a bank is required.


• Proven track record of achieving sales targets in a bank.


• Ability to achieve sales targets with proven track records.


• Ability to maintain a high level of customer satisfaction.


• Good understanding of banking offered products.


• Expert in Microsoft Office applications including Excel, Word and PowerPoint.

Applicants who meet the job requirements will be contacted. Candidates residing in Muscat will be prioritized. Applications will be accepted until 07-Sep-2025 at 2:00 P.M. Submissions received after this date and time will not be considered.

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